Mark Ryden Canada Reviews 232

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

`is it a scam? Order made 28 february and not received until today, 12 March. the name says "The MARK RYDEN Canada" but in fact package is shipped from mainland China. Their deleivery partner claimed... See more

Rated 1 out of 5 stars

Chinese company, not Canadian as portrayed. I ordered two backpacks. One was okay and fit my needs. The other looked low quality compared to the product shot. I actually received two of the poo... See more

Rated 1 out of 5 stars

The backpack I ordered (Navarro, 17 inch) is of utterly poor quality. The left strap tore after approx. 6 months (fixed it at my own cost), and the zipper began tearing away after roughly a year. Of c... See more

Rated 1 out of 5 stars

The company did not deliver the product and is not replying emails. Writing a review here to see if I can get their attention, otherwise I'll have no choice but to reverse the credit card charge. Th... See more

Company details

  1. Bags and Luggage Store
  2. Bag Shop

Information provided by various external sources

Mark Ryden Canada is proud to be a member of the Mark Ryden Brand, and we are dedicated to hand picking the very best section of the collection for our customers. We may be new to the family but we are already shaking things up. Our approach is to bring you the most stylish tech savvy backpacks and accessories period. We understand the landscape, our cities and schools and our only goal is to kit you out with the very best gear for your lifestyle. Our dedication doesn’t end there either. Here’s more good stuff. When we became an official authorized Mark Ryden representative, we took on a huge responsibility of being a part of an amazing team. With that in mind, we also wanted to shake things up a bit and really reach out to you, the people that buy our product and earn your trust. Moving forward, as we launch in Canada, we want you to know that when you purchase any Mark Ryden products, we will always have your "BACK" (no pun intended) and offer you complete customer support and return guarantees, along with super fast shipping from our Canadian warehouse along with full customer support. We will always get you your products as quickly as possible and if there are ever any problems with your order, we will work with you directly to immediately create a solution. We love what we do and we are grateful that you chose our products. In return, we hold ourselves to a higher level and are dedicated to always offering you the very best in tech savvy wearables, and customer experience. Thank You Mark Ryden Canada


Contact info

1.4

Bad

TrustScore 1.5 out of 5

232 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My New Favorite BackPack

I absolutely love the Infinity XL Rain! Its my new favorite bag I've ever had, I have gone through alot of bags throughout the years and this one is honestly the best quality one I've had and I had alot of fun exploring all the different storage compartments. Plus it's very comfortable on the back. Thank you so much for the bag (also, the shipping time was a week early and it shipped from Hong Kong cause they were out of stock in Toronto) The customer support was also amazing and answered all the questions I asked. (I used Facebook Messenger to contact them) Again, love the bag and was totally worth the money.

May 12, 2021
Unprompted review
Rated 1 out of 5 stars

would have returned the bag

would have returned the bag, but shipping cost $28. save your money buy from a local store. Maybe the usb port justifies the high cost.

May 12, 2021
Rated 5 out of 5 stars

Customer service was outstanding

Customer service was outstanding, so impressed by the quality of the bags as well. Way better than expected and really surprised at how quickly I received my order! Highly recommend Mark Ryden Canada and I will be ordering again soon!

May 12, 2021
Rated 2 out of 5 stars

My bag came a little damaged

My bag came a little damaged. It looks great and feels great but has some damage. I sent an email to info @ markrydencanada.com

May 11, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Hi Zuri

Thanks for the review. Regarding the damaged product, we did not receive any emails of the issue you had. Please contact us directly through our contact page.

We always resolve issues accordingly and in a timely manner.

Thank You
The Mark Ryden Canada Team

Rated 5 out of 5 stars

Dolce rain bag

I bought the Dolce rain for my daughter. She loves it!!! She is using it for school.
Nice quality! We picked the pink color.

May 11, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your bag! ❤️

Rated 2 out of 5 stars

long delivery time

long delivery time. bad contact possibility. Reply to emails after a week. Shipping from China. Return possibility catastrophic. Material quality mediocre, USB connections and cabling cheap, poor. No USB-C connection.

May 8, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Im sorry you are not completely happy with your purchase.

-Unfortunately your delivery took a bit longer than usually to arrive so we want to apologize for this. Since we offer free express shipping we used the most cost effective express shipping that was available.

-I would like to disagree when you say we contacted you after a week, when in fact you emailed us on a Friday at 7:30pm EST time and we responded first thing Monday morning at 9:30am. We also like weekends off 😀.

-We have multiple fulfilment centres located around the world and according to which bag is ordered and the location of the shipping address is how we determine where we send our products from.

-Our return and refund policy is clearly stated, transparent and is available to read on the link provided below.
https://markrydencanada.com/pages/shipping-returns

-We use high quality materials for all our products, cables, zippers and straps. We also never mentioned there is a USB-C connection on our bags.

Again we want to apologize that you are not completely happy with your purchase and if there is anything else please contact us directly.

Thank You
The Mark Ryden Canada Team

Rated 5 out of 5 stars

Perfect product

Perfect. Not too large, good size, very lightweight

May 4, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy!!!🙌

Rated 4 out of 5 stars

Disappointed cause was sent to me in London from China and not from Canada!!!...

Disappointed cause was sent to me in London from China and not from Canada!!!...
This means that the name still counting in terms of treatment for non Western citizens...

May 3, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Unfortunately when sending products we use multiple fulfilment centres depending on your location and the most cost efficient shipping was sending it from our Eastern Asia location. Enjoy your bag!!😀

Rated 4 out of 5 stars

Nice bag

Nice bag. Came fast as well.

April 28, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy!!🙌

Rated 5 out of 5 stars

Great bag

Great bag, great quality. Compresses small. Expands big. Can't wait to travel with it.

April 13, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy! 😀

Rated 5 out of 5 stars

Excellent product

Very well made hand bag. Premium quality material. Enough space for everyday things. Absolutely satisfied.

April 1, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy!!❤️

Rated 5 out of 5 stars

My crossbody bag is perfect

My crossbody bag is perfect. I'm glad I went with this one as it is big enough to carry my basic daily needs and has enough space if I decide to add a small item or two while out shopping. I couldn't be more thrilled with the quality and the functionality. The service was great too. Had some questions prior to purchasing and the response was quick and very helpful. Definitely will shop again.

March 26, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review. Enjoy your bag!!! 🙌

Rated 2 out of 5 stars

Good quality, utterly terrible return policy

Quality is good, great design and all. But if you want to either exchange or return a product, you have the pay the transport fees. That means that you have to pay back the first shipping cost (even though it says 0$ at checkout) you will end up paying 40$ of shipping cost...100% refund? not even close. I suggest you look for another brand unless you're certain that the product will fit.

March 15, 2021
Unprompted review
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review and the kind words about our product.

Yes, unfortunately shipping costs are non refundable and we have this clearly stated on our shipping and returns page. Also as mentioned to you in our previous conversation we agreed to exchange the product for you, but you would be responsible for the return shipping fees and we would pay for the forwarding fees to get you an exchanged bag.

We will still honour the exchange for you and if you wish to proceed please contact us.

Thank You
The Mark Ryden Canada Team

Rated 1 out of 5 stars

No Returns

Ordered a backpack online. These bags aren’t cheap, over $120 for a backpack is a lot but it seemed to be exactly what I wanted from the photos and description.
When I received the bag, it wasn’t what I was looking for - it was much bigger and boxier than I thought, and just not something I would use, although the quality was good and the design was just like the photos.
I wanted to return the bag, as I didn’t like it and wouldn’t use it. Customer service informed me that, not only do you have to pay return shipping on regular orders, but because the bag I bought was ON SALE (for still over $120!) I could not return it at all!
So now I’m stuck with an expensive bag that I don’t like that I can’t return.
Not impressed, would not buy from this company again.

March 10, 2021
Mark Ryden Canada logo

Reply from Mark Ryden Canada

Thanks for the review.

Unfortunately we disagree with what you wrote, please review the email we sent you. We did inform you that we would accept your return for an exchange, and yes in this case you would be responsible for the return shipping fees.

We will still honour the exchange as mentioned in the email we sent. Please contact us to proceed.

Thank You
The Mark Ryden Canada Team

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