Marks & Spencer Reviews 

Bought car insurance on 12th May 2023 for over £400 & on their car insurance website I opted for postal docs.
Today is 6th June & no docs have arrived. Logged into their site & clicked Chat. No humans around & told to contact them by phone. Bit of a cheek when they operate a website online yet don't want to be contacted on same site by human chat or even email !. I am NOT an unpaid clerk for anyone !
Their service is no better through BISL than the worst company on comparison sites. Tried customer services on their main site & fobbed off with being referred to M& S Bank for some reason. Only myself to blame . I ought to have checked car insurance reviews on here. NOT the service you expect from a service linked to M&S. I'll be looking elsewhere at renewal. Just hope I don't need to contact them again before that time, seeing what some people have been charged for policy amendments. I used to be a broker & I never charged anyone for changes. You take your commission from the original year's premium & trust that treating your customers fairly in the meantime earns you another commission at renewal !
Bandits & masks comes to mind !

What rubbish service, i bought a jumper wore it twice thats around 8 hours it went bobbley, i took it back and was told to wash it and the bobbles will go, i asked for a refund was told no it will be ok if washed, you could not make it up, so now i will have to wear it for gardening,I WILL NOT USE M AND S AGAIN EVER STIILL FUMEING. THIS HAPPEND TODAY AT SCARBROUGH

My rating of one star is only there because there is no availability of zero stars!! I ordered a pair of cargo trousers, the order was accepted, money taken from my bank account and a date for click and collect given.
However on that date, after driving 45 mins to the store there was nothing there. Eventually I was told they would “probably” be there the next day. Again, no show!! The following day I received an email to say my refund was on its way, for which I’m still waiting! It’s wrong that they can whip the money out of your account instantly but take far too long to return it, despite being their fault in the first place.
I placed a similar review on the M and S website but it was rejected. I wonder why !!
Not up to standard M and S!!! Try harder.

I bought a gift card from M&S which I mislaid and found a few years later. I took it into a M&S store and I discovered that
M &S won't honour it
I emailed them but they ignored me. I didn't even get an automated response

If your going to give a gift of money then give it as a gift without tying your friend or relative/ the beneficiary's to one shop. As that shop sits on your money having it nicely in their coffers growing their account.

I've lost gift cards before (I'm sure) I'm not the only one and had to write them off much to the joy of companies who profit from having all the cash and don't have to give anything back but where a card is found stores like Marks and Spencer should honour them.
If I left twenty pounds in a drawer there it would remain the passing of time wouldn't mean anyone could take it as that would be theft. Taking our money from gift cards and giving nothing back is similarly dishonourable and in my view theft.

A store with a perceived good reputation should act honourably
M&S have not acted honourably they've lined their coffers and virtually said it's ours you can't have it now. I find this shocking to me it's dishonest.

As I say buy a card put cash in it don't proffit the shops with your cash through buying gift cards which they can proffit hugely from if you'll lose, or accidentally bin it. Also if you leave it to long they wont honour it. They will say it's in contract or blurb but that's dishonest it's like your friend saying any money you have left unused is mine after x period of time. That isn't acceptable. Is it!! Gift cards are notional.but out money inside them is our money no one else's

I suspect it's very lucrative selling gift cards

M&S I won't buy your gift cards ever again

APPALLING SERVICE, EQUALLY MATCHED WITH A POOR DELIVERY PARTNER (EVRI) AND A CUSTOMER SERVICE TEAM. Can fully understand why M&S is struggling and their customer base is looking for other alternatives. No point in complaining as their customer service team are ruder than the frontline! Still not refunded my order (after 2 weeks) and offered a £15 'gesture of goodwill' by a very rude CUSTOMER SERVICE MANAGER!!! to compensate for over 20 calls made to find out where my money (or goods are).... disgraceful!

Visited Marks & Spencer Brooklands Surrey to purchase leisure wear for my nephew, only large & extra large sizes on display & very few of them. I needed a size medium, tried to find an assistant to help, no one on the floor. The checkout queue’s were huge, so unable to stand and wait as i have a spinal disability which prevents me from standing for long periods & M&S no longer provide seating in their branches. I went next door to Tesco, staff were very helpful, found & took me to men’s leisurewear & even found me the size i needed. There was a time when M&S used to offer this level of customer service but it seems that profit has become more important to M&S & good customer service is no longer important to them.

Excellent customer service on the phone yesterday and in store at Rushden Lakes today 31/5 and 1/6

Still no parcel. Despite numerous calls to overseas service centre still going round in circles. How do you contact uk customer service ? Dreadful !

What has happened to customer service. You either end up in a call centre in South Africa or India They don’t listen to your query and you just end up going round in circles. 6 calls in 2 days and just end up repeating myself and no resolution so far to missing parcel

Completely random delivery service with no accurate tracking; product arrives crushed into inadequately packed beaten up, half open, flimsy boxes, and on occasion in a filthy condition. Sizing completely inaccurate but trying to return anything is another tortuous experience. There is no customer service department other than a chatbot, phone lines only have recorded messages sending you back to the Chatbot. There is no longer a complaints department but try Richard Price, managing director retail whose contact details you can find on the findceo website who now has a whole call centre to deal with complaints for those stupid, annoying customers who actually persist in trying to get their money back for rubbish service. However, after two weeks of navigating their hostile customer environment, I've only got a partial refund ...

I am unable to actually review M&S products as they have not been delivered. If you want a product next day, or it seems at all now, my advice is not to order from this business.

I ordered next day delivery back in August 2022 and it came a week late. M&S refused to refund the delivery charge as apparently the small print says that if you order next day delivery they don't have to honour that. Warning 1.

I decided not to order from them again, but did so on Saturday as I liked their products. The next day delivery was not delivered on Sunday and now I am told my delivery is on its way back to the depot. No goods. Only a pathetic, 'sorry for your experience' and a refund of the charge. Warning 2.

What a way to treat customers!

Quality control virtually non existant...plus returns and refunds when ordering from France take an eternity. M & S have gone downhill over the years both in quality and customer service/ refunds.

I have excellent experience with M&S nice comunication , delivery on the time and quality . I love M&S

If you car is stolen they will expect that you still pay out the remainder of your policy. No matter how far you escalate your complaint regarding this issue. This greedy company will not help and will hold you until that very last payment.
Disgusting

The staff were not made aware of what to do if an item is not available on the menu in the Taunton store. Basically we were given computer days no when asking for poached eggs on toast with salmon, because avocado was out. Which is hilarious because there’s a supermarket downstairs.

I received flowers that were somewhat tired and wilting on delivery but I followed their instructions to pace them in water on te promise they would soon bloom to their full glory. They didn’t !!! Customer service was shocking asking me for the order number I had provided then radio silence My recommendation is quite simple do not waste your money

Awful customer service. I placed an order online and was charged for delivery although based on the total delivery should have been free of charge. Tried calling but it keeps cutting me off (feels like it’s on purpose) no email address, no live chat so no way of contacting anyone. Totally appalling, won’t be ordering again sadly ☹️.

I recently ordered a flower delivery using their app, whilst the flowers were delivered and the recipient delighted to receive them the card with personalised message in the package was for someone else causing confusion for the recipient and disappointment with service.

I then received an email requesting feedback, which I took the time to fill out saying the same as I have written above, only to receive a second email saying my review didn’t meet their criteria and so it wouldn’t be published unless I edited it.

I had given them 3 stars on my original review however the fact they censor honest feedback I reduced their rating.

Excellent furniture extremely well made very professional service from purchase to delivery well done marks & spencer would definitely recommend

Thank you for your delivery for being so prompt. We were kept well informed with the dates and times. The delivery people were very kind and helpful. I am very pleased with the service.

0 stars. I returned a blazer in excellent condition, they gave me a refund after checking it, then made me pay for again and refused to take it back! And wouldn't give me a valid reason why. When I complained to customer services they hung up on me and put the number on a automated response. I will be avoiding all future purchases from this company and I will be telling everyone about my experience.