Mark Swinford Photography Reviews 

117
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally welcoming staff and talented photographers who make every single photoshoot extremely comfortable, relaxed, and fun for everyone involved. Visitors also highlight the professional hair and makeup styling services provided, alongside the stunning, natural quality of the final photographic images received. Though some customers noted that choosing their absolute favorite images from the extensive selection was quite a difficult and challenging task, the friendly team always offered wonderful guidance. Reviewers frequently mention that viewing the gorgeous photo packages afterward in a private area is an incredibly enjoyable and relaxing process.

What people talk about most

Staff

Customers felt delighted with the staff, expressing that reviewers experienced a warm and welcoming... See more

User experience

Reviewers highlight positive aspects of user experience, praising the relaxing atmosphere and patient staff... See more

Product

Reviewers mention positive feedback about product, noting that the pictures are incredible and capture... See more

Service

Consumers find service to be positive, highlighting professional photography sessions where reviewers were... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the pictures are incredible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sophie our photographer was so patient with us and our newborn who was less than cooperative at times throughout the shoot! We got some amazing photos from it, so much so I cried throughout the entire... See more

Rated 5 out of 5 stars

Sophie was amazing from start to finish of the shoot! Really helped my girls feel comfortable and so patient with them! Also the beautiful natural photos she captured!

Rated 5 out of 5 stars

Both sophie and Cherry were brilliant, Sophie made us all very relaxed and helped us get the most out of our photo shoot which we enjoyed very much. Cherry was super helpful and friendly so we were ab... See more

Rated 5 out of 5 stars

Fantastic experience with the Mark Swinford Photography team. We were kindly gifted the experience day by a family member and we loved every minute! We were greeted by the lovely Steph who did... See more


Company details

  1. Photographer

Information provided by various external sources

For most people, families are the most important part of their lives. From the glow of your baby’s first smile to the pride of your grand parents’ golden wedding anniversary and all special occasions in between, we capture those unique moments for ever through stunning photography by our award-winning photography team. It’s easy to let those precious moments slip by without realising it so, whatever the occasion, call us now on 0113 436 1010, so you can treasure those moving memories in years to come.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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4.8

All reviews

(117)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointing experience

Disappointing experience.
Recently had a baby photo shoot and was keen to get a ‘hammock’ photo to replicate the one i got 7 years ago for my son. The photos were poor and this was even echoed by the lead photographer who had written on my notes ‘the hammock’ photos could be better. No offer to retake but an expectation to buy a different image which we ultimately didnt want!
Poor experience, quality and service!!

July 27, 2023
Unprompted review
Mark Swinford Photography logo

Reply from Mark Swinford Photography

Hi Lisa, I have spoken to the studio and understand we have already booked you a new shoot to get the image you wanted. So sorry we didn't get the shot first time but I am sure Charlotte will do her best for you.

Rated 2 out of 5 stars

Terrible bump to baby shoot

I had a bump to baby shoot booked that I got for Christmas.
It took months to actually book the shoot as they don't release dates very far in advance.

I wasn't aware that these shoots essentially try and pressure you to buy more photos once you have your 2 hard copies that come included and I found the whole experience really stressful.

I had explicitly told the photographer that I wanted a specific, plain type of photo with no bells and whistles although she insisted I try every pose under the sun in the studio. I just wanted a simple bump photo. The bump photos came out really dark which was a bit disappointing.

The baby photo was really stressful. I took his blanket and said I don't want any of these OTT baby shoots, just a very natural, no props photo with him and his blanket. Again, we were there for ages trying all her ideas. My baby was 3 days old so I was hoping to be in and out.

The viewing appointment was the worst aspect of this experience. The woman was kind but she went hard to try and get us to buy stuff to the point it was so uncomfortable. After seeing the prices, me and my partner insisted we would stick to our guns and just get the photos included in the package. My partner stayed out of the appointment with our baby and the lady could not fathom this and insisted he came in and see the photos and said it's unusual that he doesn't want to see them. The reason was we didn't want to be forced into buying them. I explained at the beginning that I'm on maternity leave and cannot afford in excess of 200 pound for photos. She would not accept this and kept telling me about deals and trying to pluck at my heart strings. I found this level of hard selling so unbelievably uncomfortable and ended up buying 4 photos.

At the end, she made me do a trust pilot review of the studio in her presence whilst she sat there and then passed me the card machine. When I was distracted by paying she then asked me to continue writing my review. I have since deleted that review so that I could write an honest, unsupervised review.

When the digital images finally came, they were terrible. It was so upsetting. I had to send them back 3 times until they were acceptable as they had baby vomit, urine nappy lines and the photographers body in his eyes. It made me just hate the final photos as the whole thing was so stressful and disheartening.

I get really negative comments from my nearest and dearest about the final pictures and how unprofessional they look which is such a shame. I have got better photos of him on my iphone.

I certainly wouldn't recommend this place for baby photos but maybe they are better at other types of photos.

May 9, 2022
Unprompted review
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Reply from Mark Swinford Photography

Thank you for sharing your experience, and we're genuinely sorry to hear how stressful and disappointing it was for you. It's clear that things didn’t go as you’d hoped — from the style of the photos, to the editing, and the sales process — and we completely understand your frustration.

This is not the kind of experience we want for any of our clients, and although some time has passed, your feedback has been taken on board and shared with the team. We're always working to improve, and comments like yours help us do better.

— The Mark Swinford Photography Team

Rated 5 out of 5 stars

Boudoir photo shoot

Boudoir photo shoot. I really recommend this company and all the staff. Once I had an appointment, I received a some emails to explain a few things and closer to the day I got a call from Charlotte, who would take the pictures, for a chat, some outfit ideas and any questions I may have had. On the day I was greeted by Charlotte and shown the way to get my hair & make up done. Fatima was super friendly and bubbly, so I felt much more at ease. The make up & hair was beautifully done, matching me very well. After that I was shown the studio sets and Charlotte had a look at my outfits and props. After a little chat i got changed and time just flew by. I couldn't believe how relaxed and how much fun it was. Charlotte really knows how to deal with nerves and how to make you feel good. Once I was dressed in my normal clothes again, we made an appointment to view the pictures. When I went back to see them I just couldn't believe my eyes. Absolutely stunning pictures, shown in a film on a big wall screen. I'll never forget that moment! I'm so glad I did this and I'd like to thank everyone involved xx

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

I won a competition for a Boudoir…

I won a competition for a Boudoir experience & boy did they deliver! I was skeptical at first but they made me welcome from the moment i rang the doorbell! I had the pleasure of Charlotte doing my hair & make up & she was so friendly and calmed my nerves and make me look great! I then had Charlotte doing the shoot! So professional and knows her stuff! I managed to get a preview a few hours later & wow the raw photos were amazing! Certainly an experience I will not forget! Can not thank Charlotte enough for making me feel confident & sexy!

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic family shoot!

Charlotte was absolutely fantastic for our photo shoot and really knew how to keep our little boy focused, entertained and smiling. Poses created some really lovely shots. Viewing with Sarah was great aswell, good opinions helped us pick the best photos and a good discussion around what we wanted from the final package meant we have some great memories to take away.

July 31, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I won a boudoir shoot through a competition. I was very nervous before I went but Charlotte my photographer made me feel so comfortable and completely at ease. I left the studio feeling amazing about myself.

When I went to view the photos I thought I looked amazing in them, to the point me and my husband agreed it was well worth the money for the package of photos we got!

I highly recommend coming here for a boudoir photo shoot, I also highly recommend one to boost yourself confidence even if you can’t afford the pictures afterwards.

July 27, 2022
Unprompted review
Rated 5 out of 5 stars

Ok so I won a photo shoot

Ok so I won a photo shoot. I arrived and was more nervous than I thought I would be.
Well all my nerves disappeared while I was having my hair and makeup done and then the photo shoot was fantastic I was made to feel amazing. I can’t thank you all enough.

July 6, 2022
Unprompted review
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Reply from Mark Swinford Photography

Thanks, Tina for the kind words, so glad your nerves disappeared and you had a fantastic shoot. x

Rated 5 out of 5 stars

The staff are lovely

The staff are lovely. The environment is a lovely place to be in. They made me feel very at home, comfortable and confident throughout the whole experience. Would definitely recommend to anyone.

July 3, 2022
Unprompted review
Mark Swinford Photography logo

Reply from Mark Swinford Photography

Thanks Bethany for the lovely review x

Rated 5 out of 5 stars

Charlottle was absolutely amazing

Charlottle was absolutely amazing! I was super apprehensive and was going to cancel. But after a really understanding chat with Charlottle I came to the shoot. The makeup artist did my makeup perfectly. Was the perfect colour for my skin tone as I am pale.
Not long into the shoot I felt really comfortable with Charlottle and if I was ever to do it again I would want to see Charlottle again. We had a good laugh while doing the photos talking about our common interests. Thank you so much for my stunning photos Charlottle x

June 28, 2022
Unprompted review
Mark Swinford Photography logo

Reply from Mark Swinford Photography

Hi Pearl, thanks for the lovely review and for the kind words about our team. x

Rated 5 out of 5 stars

First timer.

This was the first time I have ever done anything like this - but even from the first call, the team were incredibly professional and relaxed me immensely. When I turned up, I was greeted and shown upstairs to have my make up done. She knew exactly what make up goes best with my skin and did an incredible job making me not only look good but very feminine too (no easy task, believe me!). Once ready - I went into the photography room. Even when getting changed into clothes that I never wear - I felt relaxed from the outset (and I didn’t even need any Prosecco!). The shoot flew by - but we had a great laugh! I’ve just been to see my photos - fully intending not to buy many - but they were all so incredible, I had to purchase a lot more. But I do not regret this - it’s a memory of a lifetime. Thank you a million!

June 26, 2022
Unprompted review
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Reply from Mark Swinford Photography

Thanks Joanne for the 5 stars and kind words, so glad you felt relaxed and love all the photographs. x

Rated 5 out of 5 stars

Had a boudior shoot with Charlotte

Had a boudior shoot with Charlotte, I had an absolutely fantastic time she made me feel very relaxed and calm. The whole team were so welcoming and made me feel so relaxed.

June 25, 2022
Unprompted review
Mark Swinford Photography logo

Reply from Mark Swinford Photography

Thanks Mel for the kind words, it's good to hear Charlotte helped you feel relaxed and everyone welcoming. x

Rated 5 out of 5 stars

Really enjoyed the photo shoot

Really enjoyed the photo shoot
Allows you to be yourself
Staff all very friendly
Makeover nice treat
Pleased with chosen photo
Thanks 😊

June 25, 2022
Unprompted review
Mark Swinford Photography logo

Reply from Mark Swinford Photography

Thanks to the Walker family for the five stars and for confirming your makeover went well x

Rated 5 out of 5 stars

Absolutely fab experience

Absolutely fab experience, Alice put me at ease and made the photoshoot enjoyable and I felt so confident. Sarah went through all my photos and again made me feel at ease picking the best ones.

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

Wow What A Confidence Boost

What an amazing experience I have just had ! Second time I have done one of the Boudoir Experiences and wow it did not disappoint !
Started the day with Charlotte doing my hair and makeup. She listened to what I wanted the look to be and made me feel so at ease . Then into the shoot itself with Charlotte the Photographer . She was absolutely amazing and pushed my confidence to another level with a number of very cheeky shots . I honestly felt like a model !
I was then fortunate to be able to view the photos straight away and with the help of Sarah I chose the ones that I wanted which was so difficult as they were all fantastic .
Highly recommend this for any woman wanting a confidence boost !!

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly enjoyed the session

Thoroughly enjoyed the session, the make up artist was brilliant and I felt like a million dollars. My hair was amazing and I never thought I could look that good.
Charlotte the photographer was brilliant, she helped me with outfits, positioning myself and where to look etc. I gained so much confidence and now after viewing the photos and picking for my album and digital prints I have a completely different prospective of my body and I love it. Can’t recommend these guys enough. So pleased with my outcome. If I had to describe the whole experience in one word it would be ‘wow’.

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding.

Everything was perfect.
Emma the MUA was so professional and made me feel really comfortable (and made me look like a Goddess)
Charlotte the photographer made me feel so at ease and bounced ideas off my abilities to create tailored images to me.
And Sarah, the image consultant was so friendly and completely got behind the decisions I felt comfortable making, she is thorough and well versed in the knowledge of how my images will be sent to me and how it can fit with my budget.

I cannot sing these people's praises enough, empowered women empowering women. Outstanding.

June 12, 2022
Unprompted review

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