Ordering was easy, the products were delivered in a timely manner & without issue. The Kitty Curlz cardboard cat toy(?) was smaller than I expected, my cats can't really curl up inside of it so maybe... See more
Company replied
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Review summary
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I ordered the kitty kurlz It was a buy one get one free meanwhile they kept sending me messages to buy this other product or add this other product to use. Then another discount offer before I got a m... See more
Company replied
I ordered the kitty kurlz fromMatlene’spet shop.Item is as described and my kitten really likes it. Communication is not great - asked for shipping updates since the tracking was subpar. Got an answer... See more
Company replied
Marlene's is a great small business. I ordered Kitty Kurlz on promo for buy one, get one free. Communication was terrific. I received regular updates on shipping. They also reached out to offer anothe... See more
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4.0
Great
269 reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Great product
They sell effective, well made products that my cats love.
January 15, 2026
Unprompted review
Reply from Marlenespetshop
Hello Cat C,
Thank you so much! It’s wonderful to hear your kitties are enjoying the toys — we put a lot of love into making them fun and durable.
We’d be excited to help spoil your fur babies again anytime you’re ready for more playtime magic 🐾
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Reply from Marlenespetshop
Hey Duas,
Yay! We’re so glad it arrived quickly and that your kitty is loving the new toy, nothing beats seeing happy little paws in action 🐾
We’d be thrilled to have you back anytime for another fun surprise for your furry friend!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The cat loved the toys and it keeps him…
The cat loved the toys and it keeps him occupied fo hours
February 27, 2026
Unprompted review
Reply from Marlenespetshop
Hi Charlotte,
This is what we love to hear! A happy, busy kitty is the best kind of win. It makes us so glad knowing your little guy is staying entertained and having a great time.
Thanks a bunch for sharing that with us — and whenever he’s ready for his next adventure, we’d love to have you shop with us again 🐾
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Easy to shop the website
Easy to shop the website! Really easy to find what you are looking for.
January 5, 2026
Unprompted review
Reply from Marlenespetshop
Hey Karen,
Making the site simple and stress-free to browse is super important to us, so it’s great to know it felt easy and smooth on your end.
Thanks so much for sharing your experience — and whenever you’re ready to treat your kitty again, we’ll be here with more fun finds waiting for you 🐾
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Easy ordering and quick delivery
Easy ordering and quick delivery! Product was exactly as shown! Happy with the experience! Thank you!
January 16, 2026
Unprompted review
Reply from Marlenespetshop
Hello Lois,
This made us smile — thank you! We’re so glad everything went smoothly from checkout to delivery. That’s exactly the kind of experience we work hard to create.
It truly means a lot that you took a moment to share your feedback. We’d be thrilled to have you back anytime your kitty needs another little surprise 😊
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Package was delivered quickly
Package was delivered quickly. It was exactly as described. My cat loves it.
February 1, 2026
Unprompted review
Reply from Marlenespetshop
Hi Missy,
We’re so happy to hear everything arrived quickly and that your kitty is loving it already — that’s exactly what we hope for! It always makes our day knowing one of our toys is getting put to good use 🐾
Thank you for taking the time to share your experience. We’d absolutely love to have you shop with us again whenever your cat is ready for their next favorite toy!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Uses sketchy marketing tactics and dropships from China
Uses sketchy marketing tactics to create false urgency. Runs adds on Instagram claiming they only have 400 units left and tariffs prevent them from making more saying to buy before they are gone for good, which is illegal and considered deceptive marketing tactics by the FTC, In reality they just drop ship some cardboard from China. In the add responses they say they handle the Kitty Kurlz directly but many people have posed the shipping info showing it being shipped straight from China. Most positive reviews seem fake they get posted in bunches, just look at the review history, all 5 star reviews get added all on the same day, will come in like a batch of 10 5 star reviews back to back, most likely to try to hide the 1 star reviews. $30 for a piece or cardboard drop shipped from China. Very sketchy seeming company, Do your research before buying.
February 22, 2026
Unprompted review
Reply from Marlenespetshop
Hi Jay,
We understand not every brand is for everyone, but we do want to clear a few things up. Creating fun promotions or running ads doesn’t make a company “sketchy” it’s pretty standard for small businesses trying to grow 😊
Our reviews come from real customers, and we’re proud that so many cat parents are happy with their purchase. If it wasn’t for you, that’s completely okay — but plenty of kitties (and their humans) genuinely love it.
Wishing you and your pets all the best.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Terrible experience
This company, their product and their customer service is horrible! I bought the KURLZ product and it was advertised as being $15.99 and was buy one, get on free. Well, I did get 2, however, I was charged $29.99 for the 2 products and $9.99 for shipping so out of my bank account was $39.98 - far from the $15.99 as advertised. When I emailed (immediately), I got an email back (no phone number listed) and got no help at all. I read their refund policy and you must email to a certain address and list the order date, invoice number and full name - which I did. I got a letter stating they want photos. Why??? I just want to send this mess back to them and get my money back and be done. They offered (out of the goodness of their heart) a 50% refund. Why???? Why would I give them even $1 no absolutely nothing? I plan on posting my very truthful review everywhere possible to warn people and I will be contacting the authorities. They should be shut down!!! Terrible product, customer service, advertising and company in general.
February 5, 2026
Unprompted review
Reply from Marlenespetshop
Hi Brenda,
We’re truly sorry for the frustrating experience you had with your Kitty Kurlz order. We completely understand your concerns about the pricing, the damaged product, and the confusion with our process. That is absolutely not the experience we want for any of our customers.
After reviewing your case, we want to make this right. Since one of your Kitty Kurlz arrived damaged, we will refund 100% of your order, and you do not need to worry about sending anything back. We’ll personally handle your refund and make sure it’s processed immediately.
We appreciate you taking the time to share your feedback—it helps us improve and ensures we can provide better experiences for all our customers. Thank you for your patience, and again, we are very sorry for the frustration this caused.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Best of the best in the market for kitty essentials and necessities.
My order was delivered on time and my pet and I love our product. I will most definitely be a returning customer.
February 2, 2026
Unprompted review
Reply from Marlenespetshop
Hello Abuna,
Wow, thank you for this wonderful review! 🐾💛 It’s so great to hear that both you and your kitty are loving your order.
We can’t wait to have you back — there’s always something new and fun for your furry friend to enjoy!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The items arrived in smashed boxes
The items arrived in smashed boxes, with the toy smashed. Trying to get my $ back
February 14, 2026
Unprompted review
Reply from Marlenespetshop
Hi Sharon,
I’m really sorry to hear your order arrived that way — that’s definitely not how it should show up. 💔
We’ve already replied to your inquiry about the damaged item, and we’re ready to make this right for you. Just let us know if you’d prefer a full refund or a replacement, and we’ll take care of it right away.
We truly appreciate your patience and the chance to fix this. We’d love the opportunity to serve you again under better circumstances.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Easy to order.
Easy to order.
Fast shipping.
Well made product.
My cats love their new toy.
February 10, 2026
Unprompted review
Reply from Marlenespetshop
Hey Mike,
So happy to hear your cats are loving their new toy! 😺 It’s always awesome when a product brings that much joy.
Thanks for the kind words about the ordering and shipping too — we try to make it as smooth as possible. Can’t wait to help you spoil your kitties again soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Kitty Kurlz cat toy
Ordering was easy. Delivery nice and quick.
My nearly 12 year old cat has never really played with toys. She is obsessed with her Kitty Kurlz. It’s such a joy to watch her (even when she starts playing in the middle of the night). I highly recommend!
January 31, 2026
Unprompted review
Reply from Marlenespetshop
Hello Katrina,
This absolutely made our day to read! 🥹💛 There’s something extra special about seeing a senior kitty rediscover her playful side — and the midnight zoomies just mean she’s truly loving it!
We’re so happy Kitty Kurlz brought that spark out in her. Thank you for trusting us and for sharing your experience — it means a lot.
We’d love to see you both back anytime she’s ready for her next favorite toy!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
A great company
A great company, and my cat loves their stuff. It definitely makes me feel better on the days I work longer knowing my cat has things to keep him from getting bored!
December 23, 2025
Unprompted review
Reply from Marlenespetshop
Hi Kam,
This is so wonderful to read 💛 Knowing your kitty has fun things to stay busy while you’re working long days is exactly why we do what we do. It’s the best feeling knowing they’re entertained and happy at home!
Thank you for trusting us with your fur baby — we’d absolutely love to have you shop with us again whenever he’s ready for something new.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great product
The product is great and the customer service is superior
February 11, 2026
Unprompted review
Reply from Marlenespetshop
Hey Richard,
That truly means a lot — thank you! We’re so glad you’re enjoying the product, and hearing that you found our customer service superior absolutely makes our day.
We’re always here if you need anything, and we’d love to have you shop with us again soon.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I ordered the toy for my cats
I ordered the toy for my cats. It came in quickly. It was easyronput together.
January 11, 2026
Unprompted review
Reply from Marlenespetshop
Hello Theresa,
Thanks so much for sharing your experience! We’re really glad it arrived quickly and that putting it together was nice and easy — that’s always a win.
We hope your cats are having a blast with their new toy! We’d love to see you back again whenever your fur babies are ready for their next treat.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Fast shipping☺️ good product🥰 happy…
Fast shipping☺️ good product🥰 happy cats😍❤️
December 18, 2025
Unprompted review
Reply from Marlenespetshop
Hi Louise,
Your message made us smile! 😊 We’re so happy to hear everything arrived quickly and that your kitties are loving it — that’s exactly what we hope for every time.
Give them some extra chin scratches from us, and we’d absolutely love to have you shop with us again soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great customer service they went above
Great customer service they went above and beyond to help me when needed.
February 10, 2026
Unprompted review
Reply from Marlenespetshop
Hey Jamie,
Thanks so much for the kind words! 😄 We always try to go the extra mile, and it’s wonderful to hear it made a difference for you.
We’d love to have you back anytime you need more goodies for your furry friend!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
They sell wonderful cat toys that is…
They sell wonderful cat toys that is engaging for my cat.
December 24, 2025
Unprompted review
Reply from Marlenespetshop
Hi CK,
We’re so glad your kitty is having a blast with the toy! 😸 There’s nothing better than seeing them fully engaged and having fun.
We’d be thrilled to have you back anytime for more toys your furry friend will love!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Reply from Marlenespetshop
Hey Cindy,
Thanks so much for the kind words! 😄 We’re happy everything was smooth and that your kitty is enjoying the new product.
We’d love to see you back anytime you’re ready for more fun treats or toys!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great experience
Great experience. Item arrived sooner than expected. Great quality.
February 10, 2026
Unprompted review
Reply from Marlenespetshop
Hi Kim,
We’re thrilled to hear your order arrived quickly and that you’re enjoying the quality! 😸 It’s always great when everything goes just right.
We’d be excited to have you back anytime for more goodies for your furry friend!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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