Ordering was easy, the products were delivered in a timely manner & without issue. The Kitty Curlz cardboard cat toy(?) was smaller than I expected, my cats can't really curl up inside of it so maybe... See more
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Review summary
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I ordered the kitty kurlz It was a buy one get one free meanwhile they kept sending me messages to buy this other product or add this other product to use. Then another discount offer before I got a m... See more
Company replied
I ordered the kitty kurlz fromMatlene’spet shop.Item is as described and my kitten really likes it. Communication is not great - asked for shipping updates since the tracking was subpar. Got an answer... See more
Company replied
Marlene's is a great small business. I ordered Kitty Kurlz on promo for buy one, get one free. Communication was terrific. I received regular updates on shipping. They also reached out to offer anothe... See more
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4.0
Great
269 reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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Shipping was fast
Shipping was fast! My cats, so far, have not been very interactive with this product but I like the design. It’s a good idea. I might need to sprinkle some catnip on it.
February 26, 2026
Unprompted review
Reply from Marlenespetshop
Hey there,
Thanks so much for sharing your thoughts! 😊 We’re really glad you liked the design—it means a lot. And yes, a little sprinkle of catnip can definitely help spark their curiosity (cats love doing things on their own timeline 😄).
We hope it grows on them soon, and we’d love to have you come back and shop with us again anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great communication and fast delivery
Great communication and fast delivery. A pleasure to deal with Marlene's Pet Shop.
March 7, 2026
Unprompted review
Reply from Marlenespetshop
Hi Ian,
Thanks a bunch for your kind words! 😊 We’re really glad everything felt smooth and easy from start to finish, it means a lot to us.
It was a pleasure serving you too, and we’d love to have you shop with us again anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
This is a great company!
This is a great company!! I have 4 cats who absolutely LOVE KittyKurlz and play in it, through it and around it!! I highly suggest this company!
March 4, 2026
Unprompted review
Reply from Marlenespetshop
Hello Chantal,
Reading this truly made our day—thank you! 😊 It sounds like your four cats are having the best time ever, and we can just imagine all the fun happening around that KittyKurlz.
We really appreciate the kind recommendation, and we’d love to have you back anytime your kitties are ready for more!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Fast and efficient ordering and delivery
We had a very positive experience with our order. Order placing was simple, confirmation and tracing came quickly and the order was delivered timely and was exactly what we expected, and the kitty's had a great time with their new toy.
February 22, 2026
Unprompted review
Reply from Marlenespetshop
Hey Rhonda,
Thanks so much for sharing! 😸 We’re thrilled your kitties are enjoying their new toy and that the ordering and delivery went so smoothly.
We’d be delighted to help you find more fun for them anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Easy ordering and fast shipping
Easy ordering and fast shipping! Order Kitty Kurlz and my cat loves it! 100% will order more products in the future!
March 23, 2026
Unprompted review
Reply from Marlenespetshop
Hey Brooks,
This made us smile—thank you so much! 😊 We’re really glad everything went smoothly from ordering to delivery, and even happier that your cat is loving the Kitty Kurlz.
Can’t wait to have you back for more goodies soon, we’ll be here whenever your kitty needs a new favorite!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
None of my cats are interested
None of my cats are interested. If it were larger?? Idk. Nada- nothing.
March 22, 2026
Unprompted review
Reply from Marlenespetshop
Hi Carole,
Thanks for sharing your thoughts. 😿 We’re sorry to hear your cats aren’t showing interest in the toy, it can definitely be tricky since every kitty has their own preferences. Sometimes a little catnip or a larger setup can help spark curiosity, but we completely understand that it’s not a perfect fit for everyone.
We’d love to help you find something your cats might enjoy more—please reach out anytime, and we’ll make sure they get a new favorite!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Reply from Marlenespetshop
Hi Raha,
That’s so nice to hear! We love knowing your cats are having such a great time with it—it makes our day 🐾
Hope it keeps bringing them lots of fun, and we’d be so happy to have you shop with us again anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Reply from Marlenespetshop
Hey Jannyne,
We’re really sorry to hear you had such a frustrating experience 😿. That’s definitely not the reaction we want for you or your cats. Sometimes toys don’t click with every kitty, but we’d love to help make it right, whether that’s suggesting something better suited to your cats or assisting with a return.
Please reach out to us anytime so we can turn this around for you!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Cat don’t understand it
Cat don’t understand it, I have to give him treats for him to even touch it
March 8, 2026
Unprompted review
Reply from Marlenespetshop
Hi Sanne,
Thanks for giving it a try and for sharing your experience with us. Some cats jump right in, while others take a bit more time to figure new toys out, so what you’re seeing can be totally normal.
Here are a few things you might want to try that sometimes help spark their curiosity:
• Take it slow: Leave the toy near your cat’s favorite hangout spot so they can sniff and investigate it on their own time.
• Add treats: Placing a couple of their favorite treats around or inside the toy can make it more interesting to explore.
• Create movement: Try rolling or gently wiggling the toy a little—cats often get excited when something moves like prey.
A little patience usually goes a long way, and many cats warm up once they get comfortable with it. We really appreciate you giving our toy a chance, and we’d love to have you visit us again whenever you’re looking for something new for your kitty.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Misleading ads and overpriced
I am very sad I gave this company money, they run fake ads and resell chinese goods at 5x the price. It's disgusting how little morality these people have
March 7, 2026
Unprompted review
Reply from Marlenespetshop
Hello Emilia,
Thank you for taking the time to share your thoughts. We're really sorry to hear that your experience left you feeling this way. That’s definitely not the impression we ever hope to give, and we take feedback like yours seriously.
Our goal has always been to offer fun, safe products for pets while providing reliable service to our customers. If something about your experience didn’t meet expectations, we truly appreciate you bringing it to our attention.
We’d be glad to have the opportunity to serve you better in the future, and we hope you might consider giving our shop another try sometime.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great toy for playful cats that have a lot of energy
I bought this toy for my cat and at first she never even touched it, I was so worried she wouldn't like it. Then a month in I heard her playing with it, and now she loves it! She bites, scratches,jumps, and lays on it! I love it, best cat toy! She loves the little bell! And surprisingly super durable, my niece has stepped on it twice and it still held it's form and my cat still loves it!
February 2, 2026
Unprompted review
Reply from Marlenespetshop
Hey Feli,
Your message truly made us smile! It’s always such a joy hearing how a playful kitty eventually discovers just how fun a toy can be. Sounds like it’s now part of some pretty exciting playtime moments at home. We’re also happy to know it’s holding up well through all that action!
Thank you so much for sharing your experience with us. We’d absolutely love to have you and your furry friend visit our shop again whenever you’re looking for the next fun surprise.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
My 3 cats totally ignore this toy
My 3 cats totally ignore this toy, they are not interested.
I will however spray with catnip and see if that will get me a response.
My daughers 2 cats ignore hers as well.
I purchased 4 units and gave 2 to her.
Expensive lesson.
Charged in USD.
We live in Australia.
January 21, 2026
Unprompted review
Reply from Marlenespetshop
Hi Kym,
Oh no, we’re sorry your kitties aren’t jumping on this one right away! 🐾 Sometimes it just takes a little nudge — catnip is a great idea, and a lot of cats perk up instantly with it. Every kitty has their own personality, so it can take a bit of experimenting to find what really gets them going.
We’d be happy to help brainstorm some tips to make the toys more enticing — and when your kitties are ready, we’d love to help you try another fun item too!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I received as promised and product was…
I received as promised and product was as promised!!
February 15, 2026
Unprompted review
Reply from Marlenespetshop
Hey Linda,
We’re so glad everything arrived just as expected! 🐾 There’s nothing better than happy kitties and smooth deliveries.
We’d be excited to help you treat your furry friends again anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The product is as expected
The product is as expected. My cats spend hours being entertained. Thank you for making an awesome item
February 20, 2026
Unprompted review
Reply from Marlenespetshop
Hello Mary,
We’re so glad your kitties are having hours of fun with it! 🐾 It’s always wonderful to hear that our toys are hitting the mark and keeping those little paws busy.
We’d love to help you surprise them with more fun toys anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The site was very user-friendly
The site was very user-friendly. Great product was presented in away that really showed how fun it would be for our kittens. Great deals with BOGO. Shipping was very quick even being at Christmas. Will reorder when they uses these up.
December 6, 2025
Unprompted review
Reply from Marlenespetshop
Hi Regina,
We’re so happy the site felt easy to navigate and that the Kitty Kurlz caught your eye! 🐾 BOGO deals are always a favorite, especially when kitties are having so much fun.
We can’t wait to help you spoil your kittens again when they’re ready for their next round of play!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Kitty Kurlz 5*
We ordered the Kitty Kurlz and our cat loves it. Apart from playing with the ball and scratching, we sometimes hide his mouse toy in the middle hole, which gives an extra amount of fun. Also the order arrived very quickly.
February 28, 2026
Unprompted review
Reply from Marlenespetshop
Hey Martinha,
We love that idea with the mouse toy, what a fun way to keep playtime exciting! 🐾 So glad your kitty is enjoying every bit of it, and that it arrived quickly too.
We’d be thrilled to help you add even more fun toys to your fur baby’s collection anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Reply from Marlenespetshop
Hello Anna,
We’re so happy to hear that! There’s nothing better than seeing cats completely obsessed with their toys 🐾
Can’t wait to help spoil your fur babies again with more fun goodies soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Kitty Kurlz
Ordered 2 of the Kitty Kurlz. Shipping was fast. Our kitten loves his Kurlz.
December 8, 2025
Unprompted review
Reply from Marlenespetshop
Hi Jessica,
Yay! We’re so glad your kitten is having a blast with the Kitty Kurlz 🐾 Fast shipping and happy kitties make our day!
We’d love to help you treat your little one to more fun toys anytime you’re ready.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The Kitty Kurlz are LOVED by my kits
The Kitty Kurlz are LOVED by my kits! Great interactive toy, and arrived quickly. It's exactly as described (as we all know doesn't always happen). I have other friends who have ordered this one as well and they love it too. I look forward to more toys from Marlene in the near future!
February 27, 2026
Unprompted review
Reply from Marlenespetshop
Hey Angie,
We’re thrilled your kitties are loving the Kitty Kurlz! 🐾 It’s awesome to hear your friends are enjoying them too, word of mouth is the best compliment we could ask for.
We can’t wait to surprise you and your fur babies with more fun toys soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Bubba’s mushroom …
Our cat loves what we call his “ mushroom “. His favorite game is to get the ball out and chase it through the house. I gave the other to my granddaughters for their kitten. They said it is his favorite toy.
January 16, 2026
Unprompted review
Reply from Marlenespetshop
Hi Valerie,
Oh, we love that nickname! “mushroom” sounds adorable! 🐱 It’s so fun hearing how much your cat and your granddaughters’ kitten are enjoying their toys. Playtime adventures like that make us so happy!
We’d be delighted to help you spoil them with another fun toy anytime you want to add to the fun.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
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