Marmertafel Reviews 134

Dear all, we bought a table from Marmertafel 3,5 years ago and while everything went fine with the initial ordering and delivery, 3 months later when we started using the table, as we properly moved in then, we noticed that on the parts where the slab was lying on in their truck there were damages from the things that hold it in place.
We reached out to them - they said the expert would take a look at the pictures and then they replied that we would need to pay 650 euros for repairs - again after only 3 months of having the table and not using it. After challenging back they said they could go down as much as 200 but we would still need to pay. We decided not to do it. Thats story number 1.
Story number 2: a year later a few pieces from the edge started to fall off (thin pieces and 4 cm long in size). We emailed them again about it (july 2023) - multiple emails back and forth over a month due to holidays - they said we are on top of their list. Then we were faced with 2 months of radio silence, despite us emailing them and then we get an email (October 2023) from Nick that one of the main planning and installation guys and at the same time his dad, was sick and they were dealing with that. We understood and backed off for 10 months (until July 2024). Since then we have emailed multiple times and called i think over 20 times to the same poor lady who is tasked to take our calls and keeps saying she will relay the message to the planning team to contact us which they never do. I don't know what else to do but put bad reviews on all possible websites in order to get their attention/support. My advice would be, if you plan to run a successful business that mainly thrives off of word of mouth, maybe you should invest in having human contact with your customers who pay 5k+ for a table.

Looking forward to hopefully hearing from you.

I am in LOVE with our new table. Worked directly with the company in several design iterations to figure out exactly what we needed for our dining room, and it just got delivered and it’s perfect! The team was so helpful and worked really properly with us every step of the way. Super happy.

Scam alert! We have been in contact with Nick, the owner of the company. Until we transferred the payment he was providing response and answering the calls. Once he got the payment from us, he just disappeared. He didn’t keep his promise on the delivery time. He never answered the calls and messages as the delivery time was already passed. He also has a habit of lying with no hesitation. Once we were able to reach him, he said he sent us a delivery confirmation which he didn’t. Today we got the delivery after 3 weeks of original planning but the size of the table is wrong!!! We ordered 240cm but it is 220cm indeed and he is still lying that we changed the order with an e-mail (which doesn’t exist actually). Everything in dining room designed and placed based on the size of the ordered size. The table is not the one that we chose, it has different pattern also has scratches on it. We want to return the table (even accepting the fact that we won’t have any table at home for the next couple of months) but he doesn’t send us the money back. I have never seen a business owner like him before. Full scam.

It was the worst experience that I ever had. Be careful with this company.

We have been looking for a well crafted and quality marble desk for my husband over the summer. When we made the showroom appointment, we had a rough idea of what materials we wanted. We had a long and thorough appointment with Nick, and he was really knowledgeable and efficient. In the end, we were very happy with our choice. The order went though quickly before the summer closures, and we had our desk delivered. When we saw the stone in person, we were very impressed and the desk turned out even better than we thought it would. Overall we are pretty ecstatic about our choice and our purchase. We would highly recommend this establishment going forward.

Excellent service, since the moment we placed our order until the installation. Really expert and great personnel. We are also very happy with the quality of our beautiful table.

Super snel en correct

The table is shining! It reflects its own energy and definitely more than just a dining table, it is special. I have to mention that it is also carried very carefully and the team was perfectly installed our table. Welldone!

It has been an amazing experience with Marmertafel team! The managers ( Nick and Niels) are very customer focused, very professional, friendly and helpful. They really took the time to meet and explain us about different marble types. We got the best advice to make the right choice on the marble dining table. The table arrived on schedule and was delivered and mantled by very nice and friendly delivery team. And what a masterpiece we got! We are absolutely in love with our new marble dining table! So much character and elegance in it! It is also very comfortable and easy to maintain. We enjoy it every day and will have a special Christmas dinner at this new beautiful table soon! Thank you so much Marmertafel Team for an exceptional experience and making our dream come true!

Outstanding services, top quality, great workmanship & a real eye catcher in the livingroom!