Marroomi Reviews 

144
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers were let down by their experience overall. Customers experienced massive delays with shipping, frequently waiting several months without receiving their purchases or valid tracking information. When trying to resolve these problems, buyers found that refund requests were regularly rejected or completely ignored. Consumers also discovered that the goods contained unexpected components. Some people were satisfied with the pleasant fragrance and silky texture of the items once they eventually arrived. A small group of customers additionally noted that the formula caused no adverse reactions and felt very pleasant.

What people talk about most

Product

Reviewers mention negative feedback about product quality, expressing disappointment over product information... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting long delays of several... See more

Delivery service

Consumers express deep frustration and dissatisfaction regarding the delivery service, noting that packages... See more

Refund

Customers consistently express deep frustration and dissatisfaction with the refund process. Reviewers report... See more

Quality

Reviewers highlight negative aspects of quality, expressing deep disappointment with the product's... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Placed an order September 16, 2025 no product yet. Sent company email October 8, they responded on October 10 saying they’re working hard to get my order prepared. Absolute BS this product isn’t made... See more

Rated 1 out of 5 stars

I thought I would never receive my order because so much time had passed since I placed it. Imagine my shock when almost 2 months later, a tiny package arrived in my mailbox. If it had been worth wait... See more

Rated 1 out of 5 stars

Requested refund after 30 days no product. Was told no refund package already in transit, I understand that. But the the package hasn't been shipped yet, so why not refund me? Today I get email saying... See more

Rated 1 out of 5 stars

Please do not order from these people, delivery takes weeks when you order off Facebook. Also once you ask for a refund because you a sick of waiting they won't respond, lesson learned for me!! I ord... See more

Company replied



Contact info

1.2

Bad

TrustScore 1 out of 5

144 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(144)

66 reviews in the last 12 months

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Rated 1 out of 5 stars

Scammer

Facebook advertiser is such a scammer. Item advertised is ideal. Item actually provided was all lies. Was said to be made in USA. It's not. The site does not spell out returns, just info for vendors. Ingredients are in no way similar to ad description. Tracking is virtually non-existent. Entire experience has destroyed any confidence in online vendors.

Facebook should be ashamed at even giving these type of vendors access to it's populations.

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL SCAM!

I ordered from Marroomi expecting the brand I paid for, but instead received a cheap knockoff from China. The product was nothing like what was advertised. Completely dishonest! Avoid this site – it’s a scam! Save your money and shop elsewhere. I wish I could give negative 5 stars.

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Scam for Quick Profits

My experience with Marroomi was disappointing due to misleading advertising. Their ads promote a beef tallow product with only three ingredients—primarily hard tallow—but what I received was something entirely different from what was shown. When I reached out to customer service, instead of offering a full refund, they only offered partial refunds (starting at 30%, then 40%, and finally 50%). This approach felt unfair and left me feeling deceived. I urge potential customers to be cautious.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute Scam

Absolute Scam. Sent with counterfeit postage that you will have to pay the Post Office for. Return address is a vacant lot in South Carolina. Email address for customer service does not work. There is no telling what is in these packages I received, but it looks like garbage.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

I’d give it a zero if i could

I’d give it a zero if i could. It’s a total scam. Their brand name isn’t on the container, product is crap. I didn’t know it was a company in China until I paid. I didn’t know I signed up for a subscription. It says I can’t cancel until you’ve paid 12 times.

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered the product a month ago but…

Ordered the product a month ago but haven't received it. Customer service gives you a generated AI response so no help there. Would not have ordered if I had known it was coming from China and was not actually organic. Marroomi is a scam.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

Deceived by the ad

Deceived by the ad! This is NOT on Organic product. Has more ingredients than advertised. Product shipped from China to someone in PA that sent it to me. Took almost 4 weeks to arrive. Used once, broke out in a terrible itchy rash. Emailed for a refund, they sent me tracking info. I have disputed the purchase with my bank. It smells nice but it's runny and NOT tallow. Very deceptive marketing preying on you. Don't fall for it!

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

It has been 2plus since I ordered…

It has been 2plus since I ordered product and was I STILL HAVE NOT RECEIVED IT!! It's advertised that it's an American product but I've tracked it and on a slow boat from CHINA!! I think I'll just return it!

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Don't purchase

Wish I would have read the reviews. Took over 2 weeks to get to me. Not from the USA,from China, but the address when reveived is from Philadelphia. Says honey on the bottle, but none in the ingredients, water is the first ingredient. Tallow one of the last ingredients. It has hydrogenated olive oil.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Not what it claims

I did receive mine after over a month. Not from the US but from china! Total scam. Not the few simple ingredients as stated, not a balm but a light whipped cream which is the opposite it says it is. I immediately reached out to call their bluff on the light airy cream vs the long lasting balm claim (not even calling them out on all the obvious falsities on packing and orientation claims). They will not replace, exchange or refund, only offer back 30% of the purchase. I told them I just won’t what original product I purchased. It’s a no go. They have refused twice.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. I should have gone to Trustpilot first. Wrote them a scathing letter and contacted my credit card company. No soup for you!

July 27, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY. It's another Chinese scam! Basically I never received my order and there customer service just gives you the run around about the tracking, saying it went out by China Post and on the way, blah blah blah! BEWARE!!!! I warned you along with all these other people.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

I would not even give a 1

I would not even give a 1. Product does not have the healthy ingredients that it advertises. The company will not return my emails. I do NOT want this product!

July 26, 2025
Unprompted review
Rated 1 out of 5 stars

I waited over 3 weeks from my order

I waited over 3 weeks from my order - which I then realized was coming from China. The product doesn't even have Marroomi on the jar. The product contains terrible ingredients - none of which included HONEY!!! So tired of being tricked, scammed! Says Wiyun on the jar - such a scam!!! Hoping to get my money back for this garbage that I was sent!

July 26, 2025
Unprompted review
Rated 1 out of 5 stars

I never received my package

I never received my package, even after a month had passed. I reached out to their email support and explained that the USPS tracking number showed it was delivered, but I never received anything. Meanwhile, their website continued to show that the package was still in transit. They reassured me it was still on the way, but it’s now been over two months and nothing has arrived. I suspect this site is a scam operated by a company based in China. Be cautious!

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

SKAM!

SKAM! Never mentioned extra chemical ingredients and LIED that the product is made in the US! Awful ! Smells like ancient old lady perfume! Never again!

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

I had exactly the same experience

I had exactly the same experience as everyone else posting a one star review. Instead of an all organic American made beef tallow balm manufactured by Marroomi, I received a chemical laden liquid made in China by Wiyun! I left a review on the Marroomi website and someone from Apex Health Support responded apologizing and requesting photos of the product which I provided. The person did not sign their name. I was offered a 30% refund. I told them I would only accept a full refund. If I don’t hear back by tomorrow I will contact my credit card company and get restitution through them. This company is fraudulent and needs to be confronted.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible! They claim made in the USA, but it clearly shipped from China and the label says China. The ingredients are awful! Beef tallow is nearly the last ingredient listed. All kinds of terrible chemicals and bad stuff - do not buy!!!

July 14, 2025
Unprompted review

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