Marsden Weighing Reviews 7

I sent my scales for repair under warranty, but the process took significantly longer than expected. Communication with customer service was challenging, particularly with one representative over the phone. Due to the delay, I purchased a new set of scales, which provided different readings from the original ones. As we operate a weight loss company, consistency and accuracy are crucial, making this situation difficult to manage. The repair cost exceeded £100, despite being under warranty, which added to the frustration.

The only positive aspect of this experience was the assistance provided by Jo at Marsden, who was helpful throughout the process. Thanks to Jo’s support, I am giving a 2-star rating. However, due to the overall experience, I will be moving to another provider once these scales are no longer in use.

Purchased a bench and floor scale for rescue veterinary practice, was working fine for 2 years then the screen just stopped working despite being well looked after. Contacted customer service who said it was out of warranty but would take a look at it. We paid £15 to send it back to them to service, they quoted us more than the price of the scale itself to repair the fault (the fault was that it required a new key membrane and overlay - something which should never happen to a 2 year old scale!!).

Despite it being a manufacturing fault, they were most unhelpful and suggested we buy a new scale and if we wanted ours back would have to pay to have it returned.

We recommend you buy from another place instead if looking for good quality vet scales - Burtons/Technik are both great companies. Even a £5 Home Bargains scale would last you longer for a fraction of the price!

Very little help from the service team. My order was shipped and mis-placed, Marsden refused to help and didn’t answer my emails

Purchased a baby scale for our GP practice. My order was quickly fulfilled and delivered to my practice within days of my order. Very happy.

Before purchasing our platform scale we called Marsden and we were really impressed by the assistance and advice we were given. Delivery was bang on time, the scale is really good quality, well priced and very well packaged.