The company writes inaccurate responses on Trustpilot to make it look like they’re not at fault. They are well aware of my order, since they just cancelled it and then increased the price of the same... See more
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Avoid at all costs , absolutely shocking website / seller. Thankfully i paid through Klarna to avoid this risk but I purchased an item for £180 almost a month ago and heard absolutely nothing from the... See more
Company replied
See my previous review regarding this company. DONT use them please. Shocking customer service and we still haven’t heard back from them whatsoever. Luckily we payed via klarna and they manage... See more
Company replied
Had issue with slippers being too small, arranged exchange and was all sorted within a few days. Only gripe would be that there was no delivery invoice with either shipment. No clear return instructio... See more
Company details
Written by the company
Exclusive Footwear & Streetwear Store. Guaranteed Authenticity, Worldwide Delivery & Hassle-Free Returns. Shop The Latest Releases Now.
Contact info
United Kingdom
- info@marsdensneakers.co.uk
- www.marsdensneakers.co.uk
3.0
Average
107 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company writes inaccurate responses…
The company writes inaccurate responses on Trustpilot to make it look like they’re not at fault. They are well aware of my order, since they just cancelled it and then increased the price of the same product by £200 on their website. Safe to say I will not be using this site again, and I strongly recommend others don’t either.
September 26, 2025
Unprompted review
Delivered Nintendo Switch 2 on time now…
Delivered Nintendo Switch 2 on time now problems, still need to have contact number available tho, otherwise no complaints.
June 5, 2025
Reply from Marsden Sneakers
Hi Jason,
Thank you for taking the time to leave us a review.
We are very happy to hear that your Nintendo Switch Pre-Order has arrived with you safely. We hope that you enjoy your order and look forward to serving you again soon.
Kind regards,
Marsden Sneakers
Avoid at all costs
Avoid at all costs , absolutely shocking website / seller. Thankfully i paid through Klarna to avoid this risk but I purchased an item for £180 almost a month ago and heard absolutely nothing from them since. I have contacted them through various different platforms and haven’t had any reply. It looks like they only reply on this website as it is visible for others to see to make them look more reliable. Avoid and don’t get scammed.
May 3, 2025
Unprompted review
Reply from Marsden Sneakers
Hi Laurence,
Thank you for taking the time to leave us a review.
First, we would like to apologise that you have not yet received delivery of your order and felt that leaving this review was your best course of action. Please be assured, your satisfaction is a top priority to us and we are committed to resolving this matter for you as quickly and professionally as possible.
We have looked into this issue further and it appears our team have reached out to you on multiple occasions to provide updates on the status of your order.
If you have not yet received these emails, we recommend raising another ticket via email so we can work with you towards a solution.
Kind regards,
Marsden Sneakers
Not good enough customer service very…
Not good enough customer service very poor service I find somewhere else to get my order
May 15, 2025
I placed a recent order for an item…
I placed a recent order for an item never received a tracking asked for one avoided the question then canceled my order due to having 2 emails one was work other was personal and stated that to them the canceled order and said I'm terminated when I responded regarding refund they avoided the question and said not to email them anymore item was over 500 usd they never told me or updated me until I repeatedly asked updates after over 10 messages not until recently they tell me order was canceled while I was waiting to order the item before I had to leave town all together they waisted my time and failed after long searching waisted my chance to get the order before I left town. And never advised me if my order was getting refunded or if they stole my money. (not until I put this review did they say something since this is publicly viewed)
March 12, 2025
Unprompted review
Reply from Marsden Sneakers
Hi Chris,
Thank you for taking the time to leave us a review.
Unfortunately, your order was cancelled due to suspected fraudulent activity following an investigation conducted by our team. We take cases of fraud very seriously, and as such, we have made the decision to terminate your access to our services in accordance with our terms and conditions.
Please note, your order has been fully refunded and the funds should be returned to the original payment method within 1-3 working days.
Kind regards,
Marsden Sneakers
Reply from Marsden Sneakers
Hi JP,
Thank you for taking the time to leave us a review.
We hope you are happy with your order and look forward to serving you again soon!
Kind regards,
Marsden Sneakers
i ordered like 3 weeks ago and they…
i ordered like 3 weeks ago and they took the money and then a week later cancelled the order because they apparently didn’t have the shoes but i’m still yet to receive my refund. i’ve been waiting and i’ve emailed multiple times and nothing was said.
marsden sneakers reply and send me my money.
February 19, 2025
Unprompted review
Reply from Marsden Sneakers
Hi Noah,
Thank you for taking the time to leave us a review.
We are very sorry for any inconvenience caused here. However, upon further investigation, we found that a chargeback was initiated on your end shortly after the order was placed, and a full refund was processed on Wednesday 12th February.
Please note, we encourage customers to reach out to us directly for assistance before disputing a transaction, as this helps ensure a smoother resolution. Please also be advised that we take compliance with our terms of service seriously, and instances of misconduct will not be tolerated.
If you have any further questions, please don’t hesitate to contact us.
Kind regards,
Marsden Sneakers
Disappointing
Ordered a pair of shoes, waited 2 & a half weeks for an update and then cancelled my order as they were unable to fulfill my order without letting me know. Very disappointing customer service and communication
January 14, 2025
Reply from Marsden Sneakers
Hi Cal,
Thank you for taking the time to leave us a review.
We do hope you enjoy your order and we are looking forward to serving you again soon.
Kind regards,
Marsden Sneakers
Send emails to ask where parcel no…
Send emails to ask where parcel no response at all then gets card through door from royal mail saying I need to pay for parcel because company didn't pay correct postage
December 25, 2024
Reply from Marsden Sneakers
Hi Michaela,
Thank you for taking the time to leave us a review.
We are very sorry for the inconvenience caused here. Please send us the details of the surcharge associated with the parcel so we can reimburse any costs incurred with its delivery.
Kind regards,
Marsden Sneakers
Would’ve preferred it to come in a box
Would’ve preferred it to come in a box, but was overall happy with the comfortability of the trainers.
December 20, 2024
Reply from Marsden Sneakers
Hi Dezyer,
Thank you for taking the time to leave us a review.
We are very sorry to hear that you were slightly disappointed with the packaging. Due to an unexpectedly busy period, we ran out of shipping boxes that fit the shoe box properly. Rather than delaying your order, we opted to send it as securely as possible without an additional box.
We do hope you enjoy your shoes and cannot wait to serve you again soon.
Kind regards,
Marsden Sneakers
Excellent website ordered on the…
Excellent website ordered on the Thursday and before I knew it it came the next day very fast and reliable service will definitely be buying from here again. 👌🏽
December 19, 2024
Reply from Marsden Sneakers
Hi Ruben,
Thank you for taking the time to leave us a review.
We do hope you enjoy your shoes and cannot wait to serve you again soon.
Kind regards,
Marsden Sneakers
Ordered on Wednesday and arrived next…
Ordered on Wednesday and arrived next day! Fantastic service 👏
December 4, 2024
Reply from Marsden Sneakers
Hi Megan,
Thank you for taking the time to leave us a review.
We do hope you enjoy your shoes and cannot wait to serve you again soon.
Kind regards,
Marsden Sneakers
I like their products and pricing but i…
I like their products and pricing but i have tried to reach out multiple times regarding my order and i have had no response after multiple days, clearly lacking on customer service. they have said the 10th is when my delivery will arrive by, i will amend this review based on weather this comes to fruition or not.
December 6, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Oliver,
Thank you for taking the time to leave us a review.
We do apologise for any inconvenience caused here. However, upon further inspection, it appears our team have reached out to you recently to explain the reason for the short delay and the subsequent lack of communication you have received regarding the status of your order.
You will be happy to hear that your order is being dispatched from our facilities on Monday 9th December and should be delivered to you within the estimated arrival time, assuming there are no delays with our delivery courier.
We would greatly appreciate it if you could reconsider your review once your order has arrived safely and hope, should you choose to order to shop with us again, that your experience will better reflect the high standards held at our company.
Kind regards,
Marsden Sneakers
Order a week ago and still haven’t…
Order a week ago and still haven’t received a confirmation email, have emailed to see what’s going on and been ignored
November 26, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Lauren,
Thank you for taking the time to leave us a review.
We do apologise for any inconvenience caused here. However, upon further inspection it, appears that your order was dispatched by our team on Monday December 2nd. Assuming no delays with the delivery courier, your order should be delivered to you in the coming days.
We would greatly appreciate it if you could reconsider your review once your order has arrived safely and hope, should you choose to order to shop with us again, that your experience will better reflect the high standards held at our company.
Kind regards,
Marsden Sneakers
Reply from Marsden Sneakers
Hi Jane,
Thank you for taking the time to leave us a review.
We do hope you enjoy your shoes and cannot wait to serve you again soon.
Kind regards,
Marsden Sneakers
i ordered this 9 days ago still waiting…
i ordered this 9 days ago still waiting for my item to be delivered have sent 2 emails with no reply
November 22, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Nicholas,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused here. However, upon further inspection, it appears our team have responded to your ticket and have provided you with an estimated delivery time for your item.
We would greatly appreciate it if you could reconsider your review once your order has arrived safely and hope, should you choose to order to shop with us again, that your experience will better reflect the high standards held at our company.
Kind regards,
Marsden Sneakers
My experience with Marsden Sneakers was…
My experience with Marsden Sneakers was great, my order arrived within a week of ordering and had access to tracking throughout the shipment process. Would recommend and use again
October 31, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Rebecca,
Thank you for taking the time to leave us a review.
We do hope you enjoy your shoes and cannot wait to serve you again soon.
Kind regards,
Marsden Sneakers
Very beautiful trainers and good…
Very beautiful trainers and good communication, quick delivery.
October 17, 2024
Reply from Marsden Sneakers
Hi Josie,
Thank you for taking the time to leave us a review.
We do hope you enjoy your shoes and cannot wait to serve you again soon.
Kind regards,
Marsden Sneakers
Had a problem with the delivery company
This was due to UPs the delivery company and no fault of Marsden sneakers.
Thank you for replying to my message and keeping me updated.
October 16, 2024
Reply from Marsden Sneakers
Hi Bev,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused here. However, we cannot assume responsibility for delays caused by the courier once your item has been dispatched.
Your item was dispatched on October 16th at 16:59 using a 1-3 day express service, meaning the earliest the item could have been delivered was Friday October 18th. Unfortunately, this was not the case and UPS has now informed us that the parcel will be delivered on Monday October 21st between 14:20 and 14:40.
We would greatly appreciate it if you could reconsider your review once your order has arrived safely and hope, should you choose to order to shop with us again, that your experience will better reflect the high standards held at our company.
Kind regards,
Marsden Sneakers
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