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Avoid at all costs , absolutely shocking website / seller. Thankfully i paid through Klarna to avoid this risk but I purchased an item for £180 almost a month ago and heard absolutely nothing from the... See more
Company replied
See my previous review regarding this company. DONT use them please. Shocking customer service and we still haven’t heard back from them whatsoever. Luckily we payed via klarna and they manage... See more
Company replied
Had issue with slippers being too small, arranged exchange and was all sorted within a few days. Only gripe would be that there was no delivery invoice with either shipment. No clear return instructio... See more
Company details
Written by the company
Exclusive Footwear & Streetwear Store. Guaranteed Authenticity, Worldwide Delivery & Hassle-Free Returns. Shop The Latest Releases Now.
Contact info
United Kingdom
- info@marsdensneakers.co.uk
- www.marsdensneakers.co.uk
3.0
Average
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service and sneakers. Highly recommend
Marsden sneakers has been nothing but amazing when it comes to purchasing the latest and best top class sneakers. I have used Marsden sneakers more times then i can count over the years every christmas when purchasing gifts for loved ones and when treating myself and they always deliver. Great company, great customer service and most importantly high quality authentic apparel. Highly recommend :)
December 23, 2023
Unprompted review
Reply from Marsden Sneakers
Hi Ben,
Thank you for taking the time to leave us a review.
We do hope that you enjoy your trainers and cannot wait to serve you again soon.
Kind regards,
Marsden Sneakers
Top seller
Ordered a couple pairs from this website, delivered within set time every time and easy going service… no issues !
Would deffo recommend!
December 9, 2023
Unprompted review
Reply from Marsden Sneakers
Hi Toby,
Thank you for taking the time to leave us a review.
We do hope that you enjoy your trainers and cannot wait to serve you again soon.
Kind regards,
Marsden Sneakers
Top Class Service from Marsden Sneakers
My first experience was last Christmas when I bought I pair of UGG slippers for my daughter. From my initial contact with the company, the service received was professional with prompt delivery of the slippers. I have recommended Marsden Sneakers to other friends who have also had the same experience. Top class Marsden Sneakers!
December 4, 2023
Unprompted review
Unbelievable service
Unbelievable service, couldn’t recommend this business any higher. The ability to go above and beyond so that my order arrived even before the scheduled date was impeccable. 10/10.
July 1, 2024
Unprompted review
Amazing seller
Amazing seller, was very quick and easy and straightforward! Will definitely be buying again.
June 19, 2024
Unprompted review
Overall great experience
Overall great experience - fast shipping. Good customer service. 100% recommend.
July 9, 2024
Unprompted review
I ordered some Wales Bonner Adidas Samba on 24th…
I ordered some Adidas Samba on 24th June and it says 1-3 business days for delivery, I have tried to contact to see if my order is definitely going to be fulfilled as they are a birthday present for my son. I only ordered on here as it had a short delivery time and had authenticity but received no shipping confirmation or email back
June 24, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Jennifer,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused here. However, the 1-3 day delivery time you are referring to is simply the delivery method used once your item has been dispatched from our facilities.
Per our terms of service, there are some instances where we work with our network of suppliers to fulfil your order. In which case, we require some additional time for handling and authentication purposes. This has been the case with your order.
Our team have reached out you to discuss the options that are available to you. We would greatly appreciate it if you could respond at your earliest convenience.
Kind Regards,
Marsden Sneakers
Despite 2 emails regarding my order I…
Despite 2 emails regarding my order I have had no response at all. I’ve no idea when or if my trainers will arrive despite payment being taken. Order placed on 29th May and concerned as I’ve had no response.
June 4, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Nicola,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused here. However, due to the nature of our business, we kindly ask that customers allow 14 days to receive their order, per our shipping policy.
Upon further inspection, it appears that your order was dispatched to you 6 days after it was placed, on June 6th at 09:38. Since your order was delivered on Saturday 8th June at 14:31, we trust that you are now satisfied with your item and the service provided by our company.
We hope that, should you choose to order with us again, that your experience will better reflect the high standards held at our company.
Kind regards,
Marsden Sneakers
Orderd shoes that i meant to be shipped…
Orderd shoes that i meant to be shipped in 3days ,i havent heard from them since !no email nothing ,i need to cancel my payment plan before i fully pay for something i may never recieve. I sent an email via Shop and a text messege but there was no reply that is why i wrote here and still my email was not replied .Shipping was supposed to take 3days from day of purchase , but there is nothing to show if any item was dispatched .I understand there was a bank holiday but it been 2days already ,i should have receive something that shows my item was dispached .Honestly i am worried
May 25, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Primrose,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused here. However, please understand that it has been a bank holiday in the UK this past weekend, thus leading to a small delay with some orders.
Upon further inspection, we noticed that your order was placed on Saturday 25th May at 11:32am, meaning the earliest it could have been dispatched was today (Tuesday 28th May).
Your satisfaction is at the forefront of our company, so we were very disappointed to read your review, particularly as you labelled our company a 'scam'. Please understand that this is not the case, and our team are working to dispatch your item in the quickest possible time.
If you had any concerns regarding the status of your order, we would appreciate it if you had reached out to us directly, so we could resolve any issues you may have.
Kind regards,
Marsden Sneakers
I placed an order for trainers at £230…
I placed an order for trainers at £230 4 weeks ago I’ve received nothing and have emailed twice and had zero response!!!
April 19, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Gail,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused here. However, upon further inspection, it appears that our team had contacted you to inform you of the short delay we were experiencing with your order.
We hope that, since your order was delivered on Saturday 25th March at 10:40, that you are satisfied with your item and therefore the service provided by our company.
We hope that, should you choose to order with us again, that your experience will better reflect the high standards held at our company.
Kind regards,
Marsden Sneakers
This is scam website
This is scam website, I placed an order with order number 2638(£325). No emails to let me know what is going on with my order, they are not responding to my emails which is over 6 emails for them to refund my money.
My friend is also waiting for and order which hasn’t arrived and no information about it too.
Please if anyone knows how to get in touch on the phone I will really appreciate this.
I am taking them this to all social media that I know but thought to start here.
February 25, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Omobolaji,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused here. However, upon further inspection, it appears that our team have responded to your recent email to resolve this situation and your order was delivered to you on March 15th 2024 at 10:53.
Your satisfaction is at the forefront of our company, so we were very disappointed to read your review, particularly as you labelled us a 'scam website'. We hope, now that your order has been delivered, and you have had significant dialogue with our company, that you no longer feel this way.
Rest assured; we have taken your feedback on board as we continue to improve as a business. We hope that, should you choose to order with us again, that your experience will better reflect the high standards held at our company.
Kind regards,
Marsden Sneakers
I purchased a broken planet hoodie for…
I purchased a broken planet hoodie for £350 once it arrived it’s a completely different colour to the website and doesn’t feel real at all no broken planet tags and the quality of the hoodie feels rubbish. I would not recommend purchasing from here and still haven’t received any communication from themselves regarding this.
January 10, 2024
Unprompted review
Reply from Marsden Sneakers
Hi Leo,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused here. However, upon further inspection, it appears that our team have responded to your recent email asking for further details on the order – to which we have received no reply.
We have also noticed that you attempted a chargeback for the payment on January 8th 2024 citing the reason 'credit not received'. This came as a great surprise considering there was no agreement in place to issue any monies to yourself, and you did not respond to any of our emails following the delivery of your item on December 23rd 2023. The dispute was decided in our favour and was closed on January 24th 2024.
Regarding the authenticity and quality of your item, all items undergo a thorough check prior to being dispatched to the consumer to ensure they meet our high standard. Any concerns of authenticity or quality should be sent to our team as soon as the item is delivered; it is again disappointing to read this some 2 months after the item was delivered.
Rest assured; we have taken your feedback on board as we continue to improve as a business. We hope that, should you choose to order with us again, that your experience will better reflect the high standards held at our company.
Kind regards,
Marsden Sneakers
A great product and Fast delivery
A great product that was authenticated before sending out and arrived on time. My son loves them!
December 10, 2023
Ordered trainers for Christmas and the…
Ordered trainers for Christmas and the order hadn’t shipped, I reached out via email and got a call from Marsden Sneakers. The chap on the phone couldn’t have been nicer and advised I had, in error, ordered a toddlers trainer which took longer to be sourced and shipped but (today on December 22nd) they could get the correct the order and send the adults trainer arriving in time for Christmas after I payed the extra cost. All taken care of in an hour. Couldn’t recommend this company enough!
December 22, 2023
Unprompted review
Tbh was very sceptical after some of…
Tbh was very sceptical after some of the comments but trainers came ahead of time would recommend and use again my son will be made up
December 13, 2023
Fast delivery and very pleased with…
Fast delivery and very pleased with product. My daughter is getting her fave trainers thanks to these guys as they were sold out everywhere!
Will definitely be purchasing again.
December 5, 2023
NEVER ORDERING FROM HERE AGAIN!!!!
NEVER ORDERING FROM HERE AGAIN!!!! First time customer. I ordered a pair of trainers, purchase went through, and got my confirmation email. A couple hours later recieved another email saying my order has been cancelled. So i contacted customer service via email, for them to tell me it has gone out of stock. I couldnt believe it so i went on the website to check only to find out they just doubled the price it hadnt gone out of stock. They thought they could be smart and cancel my order to raise the price of the same shoe i had just purchased. Then insulte my intelligence by lying. FIRST AND LAST TIME I WILL EVER BE ORDERING FROM HERE AGAIN!!!!!!! I HIGHLY DON'T RECOMMEND ORDERING FROM HERE SO YOU DONT EXPERIENCE THIS. The only good thing out of this i did eventually get my trainers from somewhere else for an even cheaper price and they didnt cancel my order.
December 5, 2023
Reply from Marsden Sneakers
Hi Toshane,
Thank you for taking the time to leave us a review.
We do apologise for the inconvenience caused here. However, section 4 of our terms of service states that prices of our products are subject to change without notice. Please understand that the pricing of products often reflects their availability. Therefore, in the instance where an item is no longer available at our facilities, we hold the right to adjust our price in line with stock levels.
Please be assured that no one has ever lied to you; all the information provided on the status of your order was factually correct. We are very sorry that you feel insulted as a result of an unsuccessful transaction.
Rest assured; we have taken your feedback on board and will continue to refine our business model to ensure issues like these do not happen again. We hope that, should you choose to order with us again, that your experience will better reflect the high standards held at our company.
Kind regards,
Marsden Sneakers
Had issue with slippers being too…
Had issue with slippers being too small, arranged exchange and was all sorted within a few days. Only gripe would be that there was no delivery invoice with either shipment. No clear return instructions unless you look online and no number to call for issues.
December 13, 2023
The slippers are beautiful but costly
The slippers are beautiful. I tried everywhere. The ordering process was simple. The postage time great
My only thing is the price as they were way over other companies by far. But I suppose that's why everywhere else sold out.
I am appreciative that they had them and sent them very quickly but the cost of the slippers was not great.
I would use this company again as they are great but it really would be if I had exhausted all other options.
December 12, 2023
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