To say we were dissatisfied is an understatement. On arrival, we noticed an overpowering stench of dog, then I found the most disgusting sludge and hair collection down the bathroom sink plughole.... See more
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See what reviewers are saying
This Company does not value it's customers, it doesn't react to complaints or return phone calls or indeed answer the helpline within it's stated hours. Day 4 of our holiday and no calls returned d... See more
Lovely clean and spacious property, ideal for our family of four and pet Labrador. High spec equipment, comfortable beds, attractive furnishings, friendly neighbours and helpful housekeeper! Thoughtf... See more
Company replied
This place is fab! Great views, great rooms, excellent plumbing, heating and showers lovely large kitchen and shed for wetsuits and beach gear including an external shower and the hot tub was a winner... See more
Company details
Information provided by various external sources
We've over 600 self-catering cottages and apartments across Devon and more than 45 years' experience, choose the local experts today.
Contact info
The Square 2, EX33 2JB, Braunton, United Kingdom
- marsdens.co.uk
Hasn’t replied to negative reviews
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Gem of a cottage
Beautiful well equipped cottage in the heart of the village with the added bonus of parking. I booked the property with friends that were down for the weekend .The property is well maintained and was spotlessly clean. When we arrived the heating had been put on and we were able to have a much needed cup of tea before venturing out.Will definitely stay again!

Reply from Marsdens Devon Cottages
Filthy cottage (Francis Cottage, Woolacombe)
Filthy cottage (Francis Cottage, Woolacombe) at height of Omicron. Spent over 4 hours cleaning "key areas". Used property minimally until secured alternative accommodation. Ruined our Christmas. Lowlights - cotton bud on kitchen floor, food remains on hob and in cutlery drawers, bath plugholes blocked with hair, etc. Hairs in bedding, torn bedding, torn and mouldy curtains, black mould on all windows and frames - the list is endless and the photos worse. Shocking response from Marsdens who only refunded the nights we didn't stay and only after a lot of chasing and evidence-provision from us. I'd have rated them zero stars if I could!

Reply from Marsdens Devon Cottages
Perfect location
Perfect location; perfect property!
Super clean with everything one needs for a staycation!
Our dog loved it so much she didn't want to leave.....!!

Reply from Marsdens Devon Cottages
Dissappointed
We are long term users of Marsdens and were saddened when we tried to book our two week holiday for this year (2022) in December to be told that the deposit would be £700. Coming out of lockdown and working for the NHS we were unable to afford so gave up. We then found that the price had been dropped to £100 but we were unaware so lost our property. Totally gutted.

Reply from Marsdens Devon Cottages
Marsden’s cottages
Good information, easy booking process, would use again.

Reply from Marsdens Devon Cottages
Bamboo cottage in Croyde
Staying in Bamboo, a cottage in Croyde and it is a fantastic cottage in a perfect location. Befitting of the word luxury I have nothing but praise for Michelle and her cottage. My dog and I had the greatest week here. 10 minute walk from Croyde Bay which is easy to get to with the directions left. Less than a 5 minute drive from Saunton Sands which goes for miles. The cottage and the area itself were all very clean. Inside the cottage the facilities are world class, powerful shower and the cottage is extremely well insulated. Only negative was I only booked it for a week. I will use definitely book here again without doubt

Reply from Marsdens Devon Cottages
Between 21st and 28th of dec we rented…
Between 21st and 28th of dec we rented Prospect cottage in Lynmouth. On arrival we knew we could only park to unload. No problems there. But unfortunately we werent informed of the steep access to the house. Security lights were not placed at the relevant uneven and slippery steps. The house was dark and freezing downstairs. No logs to start a fire. Infact no domestic things left like fairy liquid. No info left to say where we could buy logs or groceries. I actually slipped over on the cottage path. No broom to clean off leaves and garden covered in twigs. Main gate was very old and not able to shut it well. If you have children or are over 60 id avoid this cottage.
Small but perfectly formed
Small but perfectly formed. Charming cottage and SO cosy for the winter months.

Reply from Marsdens Devon Cottages
It was an amazing experience and my…
It was an amazing experience and my partner and I loved every minute of it. The lodge was very well done up and modern and the hot tub was definitely a bonus. The owners are lovely and very polite. We will definitely be returning in the summer!

Reply from Marsdens Devon Cottages

Reply from Marsdens Devon Cottages
A good booking experience booking and a great holiday home that was good value for money
Overall a good experience booking with Marsdens for our fairly last minute booking. I called them and left a message and received an email with a link to the online booking. I was sent instructions and asked to call the owners closer to the travel day - and I received a text reminder. The holiday home was in a great location close to the beach and local pubs and all dog friendly. All very helpful, thanks.

Reply from Marsdens Devon Cottages
Horizons is in a fantastic location…
Horizons is in a fantastic location with amazing views over the harbour and beyond. It is furnished and equipped to a very high standard. Despite being on the 3rd floor, the only time we felt it was a bit of a climb was when we took our luggage up. This is the second time we have stayed here and look forward to doing so again.

Reply from Marsdens Devon Cottages
Close to the beach but lacking some facilities
This is a good wee property and superbly located to the beach. It is quite basic and with COVID restrictions, also only has the bare essentials which are fine and enough - but just keep this in mind when booking. The biggest issue for us is that this property doesn't have an outside tap which makes it very difficult to wash surf equipment (wetsuits especially) and to wash off Sandy feet. Which is a shame as it's so close to the beach.

Reply from Marsdens Devon Cottages
Beautiful cosy cottage
Beautiful cosy cottage, felt like I was going back in time. Ideal for peaceful relaxing holiday.

Reply from Marsdens Devon Cottages
Fantastic holiday property (Coco…
Fantastic holiday property (Coco Beach)! No expense spared. Wonderful final touches with the fresh flowers and complimentary condiments. Coco Beach was a dream!

Reply from Marsdens Devon Cottages
The location and overall feel are…
The location and overall feel are excellent. But it is no big enough with enough seating for
More than3 people, with the 3 of us and 2 dogs it was a little cramped.
The sofa needs updating to accommodate all humans. The TV also could do with remounting and enlarging.

Reply from Marsdens Devon Cottages
Home from home
Lovely clean and spacious cottage. Bed linen and towels felt new and fresh. Lots of handy extras in the cupboards eg salt, vinegar, bin bags, washing capsules. Washing line outside or airer inside for drying clothes. The owners seem to have thought of everything! Secure back garden for the dog. Parking outside very tricky if like us you have a big car but space could always be found on a neighbouring street. Highly recommend and would love to return.

Reply from Marsdens Devon Cottages
What a fab place to spend the week away…
What a fab place to spend the week away from family. The accommodation was super and had everything we needed as well as amazing views. The teenagers enjoyed the den!

Reply from Marsdens Devon Cottages
Fantastic house!
This is a very well appointed house for 6 people, with plenty space to socialise together, and spend time apart.
It’s also in a fantastic location to tour Devon.

Reply from Marsdens Devon Cottages
Amazing New House
Dormy House
Lovely new house, very bright and airy, with great views over golf course leading to the sea in the distance, (which is walkable).
Very well equipped.
Local shops in Westward Ho & Northam
Can definately recommend

Reply from Marsdens Devon Cottages
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