Marshall Reviews 792

In less than 3 years of very light occasional usage my Stanmore II suddenly stopped working - I bought it from an official website (it was a birthday gift!)ю

I'm not used to such a short live of the devices - never happened before and I was definitely expecting more longevity and quality for the price.

Contacted support - no help so far, suggested repairs that cost more than 70% of the original price of the speaker?

I love the look of Stanmore, but will sadly go with a more practical choice next time.

I am extremely disappointed with the after-sales service provided by Marshall. I have been facing an issue with my Emberton speaker, which I reported to their support team weeks ago. While the initial response was prompt, the follow-up has been nothing short of frustrating.

I was assured that the repair process would take 14 days. It has now been over 15 days, and I have received no updates despite multiple follow-ups. Even after reaching out again, I was told that a status update had been requested from the service center, but no further communication has been provided.

The lack of transparency, communication, and urgency in resolving this matter is unacceptable for a brand like Marshall. I had high expectations given their reputation, but this experience has left me highly dissatisfied.

If you value responsive customer service, I would think twice before purchasing from Marshall. I sincerely hope they improve their service standards and resolve my issue soon.

Received my Killburn II a year ago. Sound is great, battery too. However, my first one died a month after having it, and the second one just died in the same way (signal suddenly disappears). I am very disappointed, especially at this price range. I left my speaker on a furniture, were taking good care of it and it still died without any apparent damages. I won't buy from this brand anymore.

Minor 3 was delivered to me yesterday. The item's left side isn't functioning correctly. It will only function when you restart it or press the hardware reset button. It happened twice in just 1 hour, see what I mean? The item's left side stops functioning after a few minutes. I requested a refund from the support staff and advice on what else I could do in this situation. However, no answer regarding the refund. Given that they are renowned for producing amazing headphones and earphones, I find it unbelievable that I will encounter this with their product. Will never buy from this store again.

Avoid their headphones! Buy from other brands!!
I would warn others to think twice before investing in their headphones.
You’re paying for what is supposed to be a high-quality product, but it seems like Marshall is cutting corners with materials and unwilling to provide proper support when issues arise and just offer you a coupon for another purchase! What a nerve!

My daughter paid from her student's budget 250£ for Monitor II headphones expecting premium quality from such a well-regarded brand and hoping the headphones will also last for a long time.
Instead, shortly after just ONE YEAR of very careful and delicate use, still during the (2 years!) guarantee period the headband padding started to deteriorate.
When we reached out to Marshall's customer service, we were shocked by their response. Instead of taking responsibility for what is clearly a material flaw, they dismissed it as "wear and tear." because it's such an easy excuse, right? It's clear that the headband padding is made of subpar materials, which don’t hold up even under gentle use.

For a product that’s marketed as premium, this is unacceptable. We feel like they are trying to push the responsibility onto the customer rather than standing by the quality of their product.

We found many complaints online about the same issue, and we can only warn others and regret that we didn’t do more thorough research. We trusted the brand's credibility, which, unfortunately, seems to no longer be deserved.

UPDATE 16.11.2024: After a lengthy email exchange, the brand has reluctantly agreed to send a new pair of headphones 'as an exception,' which is appreciated. However, for a premium brand, customers expect a smooth, hassle-free process. When a product fails to meet premium standards, resolving the issue should be automatic, not a fight over basic customer rights.

I bought the Marshall Woburn II expecting quality, but what a disappointment. Their app forced a firmware update, and guess what? It completely bricked my speaker! Now it's totally unusable.

To make matters worse, their customer service is non-existent. I've emailed them multiple times, and given me a generic email, they’ve ignored every single one. How can a company with such a big name treat its customers this way? This is beyond frustrating—it's like they don't care at all about the people who buy their products.

Marshall used to mean something in terms of quality, but after this, I will never trust them again. Avoid this speaker and any Marshall product if you value your money and sanity. You’re better off with literally any other brand. Absolutely terrible experience!

I have a pair of headphones that won’t connect to the app, and when it does connect, it’s full of static and constantly drops out. I bought them because the brand is known for its musical quality, but they’re impossible to listen to music with. Even cheaper and more phone-oriented headphones, like the AirPods and JBLs, have much better and more reliable connectivity.

I contacted support, and they suggested doing a full reset and a partial reset. After trying those options, they asked for proof of purchase – but I didn’t keep the receipt because it’s been a while since I bought them. Since I don’t have the receipt anymore, they said they can’t help me. I didn’t ask for free service, just technical assistance that I would have been willing to pay for.

It seems like they don’t care about customer satisfaction. I’m going to have to throw these headphones away and stick with the good old AirPods or JBLs.

Congratulations to the support team for preserving the brand’s image, excelent job!!

This was my first experience with Marshall products, and I recently purchased the Monitor II ANC over-ears headphones from their official website. Delivery through DHL took about 10 business days. Unfortunately, I noticed a crackling/rattling sound when in a moving vehicle, even when the music is paused. I reached out to customer support via live chat and spoke with an agent named Gosia. She opened a case ID. She guided me through some troubleshooting steps, which I followed, but the issue persisted. She also provided information on warranty replacement/refund options.

Since the problem remained unresolved, I proceeded with the warranty replacement / refund process. However, it’s now been more than 10 days, and I’ve yet to receive a response. The live chat on their website is always offline, no matter the time zone I check (CET/GMT), and while I’ve tried submitting a request through the website, I’m unsure if it’s even being processed as I’ve received no notifications. I’ve also sent emails to their support team but haven’t received any replies. I deeply regret purchasing from their website.

Amazing customer support, lovely stylish products, thank you!

My wife bought the Marshall Monitor II as a reward to celebrate a hard earned and well deserved promotion. She was so excited and happy to be able to splurge on what we thought would be a high quality product from a reputable company. We considered buying the headphones from Amazon, but my wife thought it would be better to get it straight from the Marshall website and to “cut out the middle man” in support of the brand. The delivery took longer than expected, but she patiently waited, and when we finally received the headphones, they seemed to be good quality, made of sturdy, comfortable, quality materials and build. The sound quality was great and she found them very comfortable, with a great fit. However, within days of using them she noticed a significant issue whenever she was walking around or riding the bus while wearing her new headphones - a sort of rattle or vibration noise, and frequent interruptions to or drop in sound and quality. She raised this with the Marshall support team and they promptly provided some troubleshooting instructions which we followed. Sadly, there was no improvement, and we sent a follow up email. Then, as soon as there was talk of an exchange or refund, all we got was total radio silence, completely unable to get in contact with the support team and we received no answer to follow up emails. Now we are getting close to 30 days, which is when their return policy ends, and we are stuck with faulty headphones and having to resort to a tedious Chargeback claim. We regret not buying from Amazon, as an exchange or refund would have been no problem, and we are completely disillusioned about this brand which we thought was one of the top players in this space, and which my wife in particular was so proud to finally be able to treat herself to. The product seems like it ought to be great when not faulty, but beware of issues, and I don’t recommend buying from them directly as the customer service and support has been highly disappointing and has cause much anguish.

Review for Richard Nathan for outstanding customer care for 3years plus.
I have been a car owner and part of nissan family at Marshall Leicester Abbey road for 3years plus. I must say when I go for my annual service or call with a problem , I am so privileged to be served by Richard Liz Nathan .
Richard always deliver excellent customer support . Nothing is too hard for Richard to do. With me having no car knowledge and English not being my first language most of the time it takes longer time to express myself and explain the problem to Richard. But , Richard is ever so patient with listening to all the details and providing with care I need . For three yes your customer service of being polite, precise and effective has been excellent. You are an asset to Nissan and Marshall. Richard thank you for fantastic care to people like for is not just about the car but a happy customer. 5 🌟 again.

i recently bought Marshall headphones Major 5. the sound is amazing!! 🔥 shipping time was about 4-5 business days, exactly as was written on their website. i would recommend this purchase to everyone who is especially addicted to rock’n’roll and pop music ❤️‍🔥

Woburn II has utterly defective connectivity. Especially when it comes to pairing two speakers. I have gotten good answers from support, and they try their best, but this product has so many connectivity issues that they just can't fix them. If you try to pair two speakers you will just end up in endless resets and reconnects, even the cable connect for pairing is faulty. You would think the single speaker connections would be stable but no, not even that.
But the sound of the Woburn II is very good, so the connectivity issues is just a shame...

Please do not shop from them. They accuse for stealing their product if product be wrong in package . no no be ware

I am extremely disappointed after the purchase of this product. I DON'T recommended Marshal earbuds minor iii. Earbuds don't hold on to your ears because there is no rubber grip on the earbuds. I bought rubbers separately . If you use rubbers, then earbuds don't fit properly in the case. Totally waste of money £80. Packaging is so cheap, and the overall product doesn't reflect this is Marshall earbuds. I am even disappointed from Argos as well. Why are they selling this product, which is fundamentally wrong. Without rubbers ! How will they stay on your ears ? Dropped a few times and broken.

I decided to buy new earphones. Sister recommended Marshall because she has their speakers and is satisfied. I bought Minor III earphones. First two months everything is good. Great sound quality and earbuds last for 8 hours without charging. Super for work. Then it starts. One earbud stops working. I check Marshall app on my phone and one earbud is on 50% and other 0%. They were both on 100% before I started to use them. This then happens regularly. Secondly, I charge earphones before work for 2-3 hours. At work I start to listen and after couple of minutes on earbud stops working. I check app and one earbud and case are on 100%, other earbud is on 0%. This problem also becomes regular until yesterday when it completely stops charging left earbud.

So I have bought a worthless-Made in China-crap for which I payed almost 100 euros. 100 euros for "high quality" product from "renown" company that works for two months. I had cheap ( 20 EUR) earphones that were far better quality.

But to be fair, the box in which earphones came was pretty fancy looking so I guess appearance, not quality, is the focus of Marshall.

First product from Marshall and definitely last one. There are many other companies that offer superior quality for same price as these worthless junk from famous Marshall.

DO NOT RECOMMEND.

Firstly let me say, I have at the last count, 4 Marshall products all of which I love. With that in mind I decided to order a Willen Speaker for travel/holidays due to its size and sound quality. The speaker arrived on time but straight out of the box it would not charge or even turn on despite repeated attempts
I decided that it was obviously faulty so contacted Marshall customer service team who initially responded with various steps to sort out the issue. None of them worked. I responded to inform them that this was the case. No reply. I then raised a new case via the website which was acknowledged but nothing further. I tried again, the same result. And again. Exactly the same.
With that I took to live chat and got a response, they immediately sent me an email, not about a return for a refund but a warrantied repair. I contacted them again via live chat and they apologized and sent another email saying I needed to answer a
few questions about my purchase and they would send me a shipping label. I answered the questions promptly...no reply.
The next day I took to live chat again and spoke to a different customer service agent and explained the situation. They apologized(again) and said they could see my case and would send the DHL shipping label via email within the working day. Nothing. No email. No label.
I work in customer service and am appalled at the very very low level of service I'm getting as a long standing customer. A combination of gaslighting and gross incompetence.
It really has soured my whole experience of Marshall as a company with their total disregard for their customers.
The measure of good service is not how they handle things when they go well but how they handle things when they go wrong.
Buyer beware. Five star product, one star customer service. And all within their specified returns period. It's almost as if they are waiting for it to run out? Hmm.

I have used Marshall Headphones for many years now. In previous years, before upgrading the Mashall V over the ear headset, I was using Marshall II for around five years.
I can honestly say that, in my experience, the quality has decreased significantly despite the constant price. I have had issues with the Marshall V headphones since the beginning. The sound quality is good, however, the volume is not nearly as loud as the previous headset; and they disconnect randomly from what ever device I was using them with, and the battery seemed to last only days, as opposed to weeks of the same use with the Marshall II.
The disconnection issue was rectified with a factory reset for enough time to outrun my warranty (go figure), and the problems have started re-occuring, just over two years later.
Also, just after the two year mark, the faux leather on the entire item has started peeling away. It looks horrendous.

If you want a product that is going to last longer than the warranty period, I do not recommend buying this product. I don't understand how the product quality decrease so badly in this day and age. Very disappointing.

I recently took my JCM 900 to Miki the amp professor at Great Yarmouth this guy is nothing short of genius and has made this amp sound like it never did it looks like brand new and I am absolutely over the moon with the work that he has done, all I can say is anyone with a marshall amp should take their amp to him if they ever need any repair work done it is highly specialist and you really need somebody who knows exactly what they're doing

I decided to purchase my life’s first ever Speakers from Marshall, solely for the brand’s aesthetics and sound quality, however, they’re shipping partner DHL, has let another customer down. It’s been more than 7 working days now and I still haven’t received my order, and sadly I can’t even rate my experience with Marshall. They have claimed about starting an investigation to search for my lost package at my nearest delivery depot, however the entire process has been lagging and mentally draining and there hasn’t been any further updates, nor real-time notifications from DHL about whether the delivery would happen in the first place or not. Totally unexpected from a renown brand like this.