I had miss my monthly payment which I was worried about . The reason being my previous months hours were not a full month so my pay was down. The agent I spoke to was easy to speak to and arranged fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marsh Finance helped me when I needed a car, years later my job was affected by restructuring and i was let go. I spoke to customer services, special thanks to Abdul & Sarah, who restructured my... See more
Company replied
By far the best team I have worked with in regards to car finance. Family run business and always happy and willing to help. Requested a call back due to a missed payment on my account and the team we... See more
Company replied
I can’t thank you enough Mashy for the help and support you gave me during what was a really stressful and upsetting time. After being messed around, I was feeling overwhelmed, but Mashy took the time... See more
Company replied
Company details
Written by the company
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Contact info
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, United Kingdom
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4.6
Excellent
526 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke with michel and she was vey…
I spoke with michelle and she was vey helpful and understandble what i was trying to say as a common wealth and she understand perfectly what i was trying to say and she help me alot and i wanna say thank you so much for your kindness and so helpful for what i really need
November 24, 2025
Unprompted review
Reply from Marsh Finance
Hi Lusy, it's fantastic to see that you felt understood and supported, and that your queries were answered. If there's anything we can help with in future, we're just a phone call away.
Kind regards,
The Marsh Finance Team
Sarah was very helpful and explained my…
Sarah was very helpful and explained my options in detail. Although I could not move my monthly payment she was great.
November 20, 2025
Unprompted review
Reply from Marsh Finance
Hi Matthew,
Thank you for taking the time to share your feedback ⭐️ We’re really pleased to hear that Sarah was able to guide you clearly through your options, even if the payment couldn’t be adjusted on this occasion. Your kind words will mean a lot to her.
Kind regards,
The Marsh Finance Team
Abdul is really help me was absolutely…
Abdul is really help me was absolutely brilliant I can’t believe how good was it thank you very much for kindly help xx
November 20, 2025
Unprompted review
Reply from Marsh Finance
Hi Roman,
Thank you so much for your lovely review! 💛 We’re delighted to hear that Abdul made such a positive difference and offered the support you needed. We’ll make sure your kind words reach him — they’ll mean a lot.
Kind regards,
The Marsh Finance Team
Under current circumstances I was very…
Under current circumstances I was very stressed. Mash was understanding and helped calm me down and get through the situation to a mutual agreement for both . Made a stressful situation that bit easier .
November 19, 2025
Unprompted review
Reply from Marsh Finance
Hi John,
Thank you for sharing this, and we’re really glad to hear that Mash was able to support you during a stressful moment 💬. It’s important to us that our customers feel understood and treated with care, and it’s great to know the conversation helped make things a little easier for you.
Kind regards,
The Marsh Finance Team
Amazing Service and Management
November 19, 2025
Unprompted review
Reply from Marsh Finance
Hi Najot,
Thank you for leaving us such a positive review! 🌟 We’re delighted to hear that both our service and our management team made a great impression. It really means a lot to all of us.
Kind regards,
The Marsh Finance Team
It was a great customer service…
It was a great customer service delivery.
She was patient and polite in communicating with me.
I give her a 5 🌟 🤩 ⭐️ star.
Kind regards
Tarita
November 19, 2025
Unprompted review
Reply from Marsh Finance
Thank you so much for your lovely review, Tarita! 🌟
We’re really pleased to hear that we made the process easy and welcoming for you. Your kind words mean a lot, and we’ll be sure to share them with our team 🤩.
Kind regards,
The Marsh Finance Team
Received good advice on an unfortunate…
Received good advice on an unfortunate circumstance relating to my vehicle which I have on finance with marsh. Helpful, attentive and thorough. Recommend
November 18, 2025
Unprompted review
Reply from Marsh Finance
Hi Ross,
Thank you for taking the time to share your feedback. We’re really glad to hear that our team were able to support you during a difficult situation and provide clear, helpful guidance 🚗💬. It’s great to know you felt listened to and well looked after.
Kind regards,
The Marsh Finance Team
Fantastic Service
Amazing, quick service within the reach of my finger tips.
November 18, 2025
Unprompted review
Reply from Marsh Finance
Hi Mark,
Thank you so much for your lovely feedback! We’re really pleased to hear that you found our service quick, simple, and easy to access 📱✨. Making things straightforward for our customers is always a priority, so it’s great to know it worked well for you.
Kind regards,
The Marsh Finance Team
My experience with Marsh Finance was…
My experience with Marsh Finance was excellent from start to finish. The team made the entire process smooth, clear, and stress-free. What stood out most was their helpful communication—they explained everything in simple terms and were always quick to respond to any questions I had.
I also appreciated how efficient they were. The approval process was straightforward, and I felt supported the whole way through. Their professionalism and friendly approach really made a difference.
Overall, Marsh Finance made what can be a stressful process feel easy and comfortable. Highly recommended!
November 17, 2025
Unprompted review
Reply from Marsh Finance
Hi Richard,
Thank you so much for sharing such a thoughtful review. We’re delighted to hear that your experience with Marsh Finance felt smooth, clear, and supportive from start to finish.
It’s great to know the team’s communication and efficiency helped make the process easier for you; that’s exactly the experience we aim to deliver. Your recommendation genuinely means a lot to us.
If you ever need anything in the future, we’re here to help.
Kind regards,
The Marsh Finance Team
Good customer service from Mobasher
Good customer service from Mobasher
November 17, 2025
Unprompted review
Reply from Marsh Finance
Hi Dako,
Thank you for your review! We’re so pleased to hear Mobasher gave you great customer service, we’ll be sure to pass your feedback on to him.
If there’s ever anything else we can support you with, just let us know.
Kind regards,
The Marsh Finance Team
Reply from Marsh Finance
Hi Pandu,
We’re sorry to see that you’ve had a disappointing experience with us. This is the first we’re hearing of an issue, and we’d really like the chance to understand what went wrong.
If you’re able to get in touch with our team at customercare@marshfinance.co.uk we can take a closer look and try to put things right.
Thank you,
The Marsh Finance Team
Great service
Call was quick , simple and Gemma was really helpful and friendly
November 14, 2025
Unprompted review
Reply from Marsh Finance
Thanks so much, Tina! 😊 We’re really happy to hear that Gemma made your call quick, simple, and friendly. We’ll be sure to pass your lovely feedback on to her — she’ll be delighted!
Reply from Marsh Finance
Thanks so much for your feedback! 😊 We’re really glad to hear you were happy with the customer service. We appreciate you taking the time to leave a review!
When times are tough
When times are tough , I urge anyone or everyone do not bury your head in the sand. Call Marsh Finance and ask for support. Akbar was understanding and approached my circumstance with dignity and respect and was able to sort my issues with him. Appreciate the fact that he had compassion.
November 13, 2025
Unprompted review
Reply from Marsh Finance
Thank you so much for sharing your experience. 😊 We’re really glad to hear that Akbar was able to support you with care, understanding, and compassion during a difficult time. Your kind words mean a lot to us — we’ll be sure to share them with him. We truly appreciate you taking the time to leave such thoughtful feedback.
Sarah advisor is very helpful.
Sarah was more than helpful with my question regarding my end of contract for my account and confirmed to myself that all direct debits are cancelled and paid in full. Sarah was curtious, and friendly and even wished me a happy birthday for tomorrow....twice! Thanks.
November 13, 2025
Unprompted review
Reply from Marsh Finance
Thanks so much, Kyle! 😊 We’re really happy to hear that Sarah was so helpful, friendly, and thorough in sorting everything out for you — and that she made your day a little brighter with the birthday wishes! We’ll be sure to pass on your lovely feedback to her.
P.S: Happy Birthday!
Very professional from Abdul
Very professional from Abdul, he was very understanding and helpful keep up the good work.
November 11, 2025
Unprompted review
Reply from Marsh Finance
Thanks so much, Nazmi! 😊 We’re really glad to hear that Abdul provided such professional, understanding, and helpful service. We’ll be sure to share your kind words with him — he’ll be so pleased!
Excellent customer service
Excellent customer service, nice and easy the advisor was very informative and helpful.
November 11, 2025
Unprompted review
Reply from Marsh Finance
Thank you so much, Lisa! 😊 We’re delighted to hear you found the process nice and easy, and that your advisor was informative and helpful. We really appreciate you taking the time to share your feedback!
Payment issue resolved
I called as my weekly payment was being taken on a Thursday instead of a Friday for the last 2 weeks, I spoke with Sarah who was very helpful and polite, she advised me of the technical issue which caused the problem and assured me that she would resolve this for me. Very happy with the service Sarah provided and had to wait for only about 20 seconds to get through on the phone.
November 10, 2025
Unprompted review
Reply from Marsh Finance
Thank you so much, Keith! 😊 We’re really glad to hear that Sarah was able to quickly identify and resolve the issue for you. It’s great to know you were happy with the service and didn’t have to wait long to get through, we’ll be sure to pass your kind words on to her!
The lady on the call was very polite…
The lady on the call was very polite and calm and talked me though everything I needed to know
November 10, 2025
Unprompted review
Reply from Marsh Finance
Thanks so much, Ellie! 😊 We’re really pleased to hear that our team member was polite, calm, and took the time to explain everything clearly. We appreciate you sharing your lovely feedback!
Great communication superb customer…
Great communication superb customer service 👏
November 10, 2025
Unprompted review
Reply from Marsh Finance
Thanks so much, Samuel! 👏😊 We’re thrilled to hear you were happy with the communication and customer service. Your feedback means a lot to us — we really appreciate you taking the time to share it!
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