Masión Reviews 420

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported not receiving their orders at all, even after extended waiting periods, and often without a tracking number. People also expressed dissatisfaction with the products they did receive, citing issues like incorrect items, wrong sizes, and poor quality. The company's response time to inquiries was consistently poor, with many emails going unanswered or receiving only automated replies. Furthermore, consumers encountered problems with payments, including billing discrepancies and difficulties in obtaining refunds or commissions. The delivery service was frequently criticized for being unreliable and failing to meet promised timelines.

What people talk about most

Order

Customers consistently express significant dissatisfaction with their order experiences. Many report that... See more

Product

Clients share negative opinions on product. Many customers report never receiving their ordered items, with... See more

Response time

Users describe negative interactions with response times. Many customers report that the company is slow to... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report not receiving promised... See more

Delivery service

People report negative experiences with delivery services, citing significant delays and unfulfilled... See more

Based on these reviews

Rated 2 out of 5 stars

I ordered two chains. They arrived in the specified time, however they were not the chains that I ordered. I contacted customer support several times and was assured by everyone that I spoke to that t... See more

Rated 1 out of 5 stars

Order was placed in Dubai for 450 AED ( 123$) since 10th July 2025 and never arrived yet until today 07th October 2025. Multiple eamils with no response. it's never trust worthy organization. R... See more

Rated 1 out of 5 stars

All, avoid! The item never arrived since 18 March, despite quoting that the delivery is made by FedEx/DHL. The tracking numbers provided are SCAM also, showing the whole world but never arrive. The... See more

Rated 1 out of 5 stars

ALERT SCAM! DO NOT BUY FROM THIS WEBSITE. Fake company, I never received my order. The customer service respond to my first email questioning the shipping delays (proper AI answer, I don't believe I w... See more


Company details

Written by the company

Being true to the reputation of the name, MASION embodies the timeless allure and sophistication of French artistry, presenting a unique vision that delivers a collection of exquisite high quality pieces deserving of trust and admiration for a lifetime.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

420 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

This is a scam

This is a scam. It's been almost 3 months I never received my order. Do not send your money you will lose it

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this company

Do not use this company. Sizes don’t fit even following the guidelines provided.
Then they don’t refund as in china and you pay the shipping return. Finally offered me 30% refund but then didn’t actually carry it out .

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

White gold cuban link chain

I ordered a whitegold cuban link chain almost a year ago, it never got shipped, and never arrived. Customer service is slow if they even answer at all, the only answers you get are “this issue has been escalated up the chain”, standard crap corporate answers. They are Scam artists! Don’t order from them, you will loose your money!

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst company I've ever did…

This is the worst company I've ever did business with I paid for a tablet got a order number and a message saying they were packing my order and would let me know when it would be shipped out haven't heard anything since and they will not answer my messages but I will get a lawyer to look into this so call business

December 26, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Placed my order on August 6th. It’s November 21st and they haven’t sent any kind of email other than the confirmation. I’ve emailed them multiple times and still no reply or anything. Not even looking for a refund, just send me what I payed for!

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

I had asked in August to cancel this…

I had asked in August to cancel this order, did you no you keep sending it. I have contacted my bank and requested a fraud investigation. You have shitty business practices to send an email at 3 a.m. to confirm, and if you don't get a response, you process the order.

October 25, 2025
Rated 5 out of 5 stars

SMSF services

Mason was extremely knowledgeable and professional in this field. Would definitely recommend him if you are looking to set up SMSF and the process that is involved beyond this.

October 9, 2025
Rated 1 out of 5 stars

Order was placed in Dubai for 450 AED (…

Order was placed in Dubai for 450 AED ( 123$)
since 10th July 2025 and never arrived yet until today 07th October 2025.
Multiple eamils with no response. it's never trust worthy organization.
Regret palcing order with Masion.
Pls beware yoru money could be lost as mine.

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

I have purchased and received products…

I have purchased and received products from them in the past so I decided to get more but now I haven’t received anything and it’s been a month. It’s been two weeks since their support email said they’d get back to me. Don’t buy anything from them and save yourself the hassle.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Stuff hasn't shipped, and they're not answering my emails.

August 30, 2025
Unprompted review

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