This company is definitely a scam. I actually brought this as a gift for someone and was soo embarrassed when they were unable to book and I tried contacting as well as go through PayPal but had no lu... See more
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I don't usually leave reviews but feel I have to on this occasion as I was so disappointed with the service (or rather lack of service) provided. On the first occasion the therapist did not turn up (a... See more
Company replied
Absolutely disgusting service. Massage therapist cancelled and I was offered a refund which was promised to be issued within two weeks. It has now been over a month and no one is responding to my em... See more
Hi, massage itself was ok however I paid for 60 minutes full body massage and I received 40 minutes as lady was late and I did not want head to be massaged. Lateness should not impact on duration of t... See more
Company replied
Company details
Information provided by various external sources
Massage 2 Mummy are the UK's only national specialists in Pregnancy Massage. Trained specifically to ensure a safe and relaxing treatment at this amazing time in a woman's life, our therapists provide an unrivalled service exactly when you need it most and in the comfort of your own home.
Contact info
5 Chancery Lane, WC2A 1LG, London, United Kingdom
- 0800 689 5126
- info@massage2mummy.com
- massage2mummy.com
1.9
Poor
151 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Awful and very stressful
Awful and very stressful. Booked in November 2021 and therapist canceled on me. Please explain why I am still waiting a refund until now after sending a number of emails.
May 8, 2022
Unprompted review
Reply from Massage 2 Mummy
Hi Marika
Thank you so much for taking the time to write this review. We appreciate all feedback and it's great to hear you would recommend our service.
Please do let us know if we can be of any further assistance in future.
Massage 2 Mummy
A must have for any Mummy and Mummy to be
Morgan was punctual, very friendly communication and made me feel totally at ease despite this being my first ever massage. She really relieved the tension in my back and shoulders. Highly recommend.
April 21, 2022
Unprompted review
Reply from Massage 2 Mummy
Hi Shazia
Thank you for your kind feedback. We are very proud of the excellent service our therapists offer and will certainly pass this on to Morgan.
Please let us know if we can be of any help in future and thank you again for taking the time to write this review.
Massage 2 Mummy
Highly recommend Magdalena
Highly recommend Magdalena! Absolute miracle worker! I have never been so relaxed. Definitely helped towards my recovery postpartum ! i will be back
April 21, 2022
Unprompted review
Reply from Massage 2 Mummy
Hi Rachel
Thank you so much for taking the time to write this review. Many of our customers take advantage of a postnatal massage treatment and find that it definitely helps towards both physical recovery and mental wellbeing.
If we can be of any further help in the future please do let us know and thank you again for your feedback.
Massage 2 Mummy
AVOID THIS COMPANY AS YOU WILL BE DISSAPOINTED
Tried booking a massage after purchasing an e voucher online. Total waste of time as every time I tried to book I was told that someone from my area would be in touch to arrange a booking, which never happened. My emails were ignored once I had purchased the e voucher also. My partner is due to have a c section next week and now will be unable to receive a pre natal massage as everywhere else is fully booked. 4 weeks I have tried to book a massage with massage 2 mummy and each time they have failed to respond! AVOID THIS COMPANY AT ALL COSTS!!!
April 21, 2022
Unprompted review
Reply from Massage 2 Mummy
Dear Kyle
Thank you for taking the time to write a review and we can only apologise for any inconvenience you have experienced. Thank you also for providing your contact details so we can look into this further. Many clients choose to purchase vouchers for our services as gifts so it is essential to us that the process of using those vouchers is as simple as possible. This does does not appear to have been the case when you have tried to utilise your voucher and we can only offer our apologies for that and seek to ensure this does not occur again in future.
Having checked our system, we do not appear to have received any emails from the email address you have provided. We do have a record of that email having been used to purchase a voucher and a record of the voucher being sent to that address but no further contact from that email at all.
With regards to the phone number provided we have a record of having received 2 calls from this number. The first was prior to the purchase of the voucher and the 2nd when you called to request a refund which was immediately agreed.
We note from your review that you state that you emailed on a number of occasions which is obviously concerning to us. If you could forward any emails sent previously to either support@massage2mummy.com or info@massage2mummy.com we can certainly look into this further.
As stated above I believe that a full refund has been confirmed but please do let us know if we can be of any further assistance with this or anything else.
Our sincere apologies again for any inconvenience caused and thank you for helping us improve our service.
Massage 2 Mummy
Not what I was expecting…
Therapist was very nice however I was not told in advance I needed to provide 3-4 towels for the massage.
Therapists massage table had a stale smoke smell on it and I didn’t find the therapist very warm and friendly from arrival.
This has put me off booking again as it wasn’t quite the experience I was expecting and didn’t seem as organised and professional as I had hoped.
March 15, 2022
Unprompted review
Reply from Massage 2 Mummy
Dear Caylee
Thank you so much for taking the time to write this review and I am sorry to hear that your experience was not up to our usual high standards.
There is certainly no reason why the treatment table should retain any offensive odours as our standard process is to clean and disinfect after and before every treatment. We will certainly look into this further.
With regards to towels, we do ask that 2 clean towels are made available to use at the treatment however therapists are asked to carry spares just in case. We will of course feed this back to the therapist in question.
Thank you again for taking the time to write this review and for helping us improve our service.
Massage 2 Mummy
Avoid
Really disappointed with this company, avoid them. Availablity is not as advertised on the website and turned out to be very limited. You have to pay before you can book sessions. They had no appointments I could make, they said I could have a refund but over 1 month later I am still waiting. I chase regularly and now they have stopped responding to my messages. Not sure I will ever see my money which is very upsetting.
March 12, 2022
Unprompted review
I had a prenatal massage with Ashley…
I had a prenatal massage with Ashley Phillips today at 32 weeks pregnant. It was my first time using this service and I have to say I am so pleased with Ashley’s swift communication in the morning before my appointment. She kept me updated of where she was and time of arrival.
She was really friendly, approachable and made me feel comfortable immediately. I’ve never had a home massage before - and she was happy to observe house etiquettes like remove shoes etc.
My body felt great after and she definitely knows what she is doing as she noticed where my muscles were protruding on my upper back where I have been experiencing pain for the last 4 months. Wish I had it done sooner!
Very professional and maintained my modesty throughout.
Will be booking again to keep me loose and comfortable before baby is due!
Great service and so wonderful to not have to travel anywhere for the massage.
February 24, 2022
Unprompted review
Great experience …
Great experience all round; booking was easy and efficient. Had a massage with Georgia three days ago and she was amazing! Professional, kind and friendly, Georgia put me at ease immediately. The massage was lovely! I am 23 weeks pregnant and have been experiencing intense upper back pain. Since my massage, I have been pain free! I will definitely book another massage with Georgia, and would strongly recommend. Great experience, thank you Georgia!
February 19, 2022
Unprompted review
Amazing massage! 100% recommend
I had a prenatal massage today at 37 weeks pregnant! and it was amazing! Morgan made me feel comfortable and relaxed from start to finish, I would 100% recommend. Thanks so much 😊
February 9, 2022
Unprompted review
wonderful experience
I'd highly recommend Massage 2 Mummy. The fact they come to your house makes the whole massage even more relaxing.
February 8, 2022
Unprompted review
Money well spent
I had Carleen twice and she was amazing. Really sweet, polite and relaxing.
February 5, 2022
Unprompted review
Reply from Massage 2 Mummy
Dear Nejla
Thank you so much for taking the time to write this review and it's great to hear you felt that your treatment was good value for money.
We will of course forward your kind feedback to Carleen and please do let us know if we can be of further help in the future.
Kind Regards
Massage 2 Mummy
So lovely amazing relaxing massage just…
So lovely amazing relaxing massage just what I needed
February 5, 2022
Unprompted review
Reply from Massage 2 Mummy
Dear Teri
Thank you so much for taking the time to write this review and it's wonderful to hear you enjoyed your treatment.
Please do let us know if we can be of further help in the future.
Kind Regards
Massage 2 Mummy
Such a treat
Just had my first massage with Adele and loved every minute of it! So relaxing, can't wait to book again!
February 4, 2022
Unprompted review
Reply from Massage 2 Mummy
Dear Zoe
Thank you so much for taking the time to write this review and it's great to hear you enjoyed your treatment.
We will of course forward your kind feedback to Adele and please do let us know if we can be of further help in the future.
Kind Regards
Massage 2 Mummy
Reply from Massage 2 Mummy
Dear Lucy
Thank you so much for taking the time to write this review and it we are so pleased you were happy with your therapist.
We will of course forward your kind feedback to Laura and please do let us know if we can be of further help in the future.
Kind Regards
Massage 2 Mummy
Poor customer service so won't be recommending.
I had one nice massage from a nice lady. The issue is my 1st massage was cancelled 3 times before it took place. I understand unforeseen circumstances can occur, but alternative arrangements should have been made available by the company. Following response to my feedback, I would add. It is not the responsibility of the client to inform the company that their appointment has been cancelled/rescheduled by the therapist. Perhaps the company should check in with therapists to ensure appointments have gone ahead. It is not enough to just say you were not aware that my appointment was cancelled 3 times. I was under the impression that the therapist you assigned me had informed you.
Then once the 2nd massage was booked, it was also cancelled, so as no alternative date was offered, I emailed the company for a refund. I got a response saying they'd look into it, then no further correspondence. So I had to contact them again and they offered me £40 refund, which I felt was rude and insensitive since I had never made any cancellations myself. There was no conversation or offer for compensation. They then delayed in processing the refund. I had to email yet again to chase it up and never got a response to confirm an update or offer an apology. Poor customer service so won't be recommending.
February 3, 2022
Unprompted review
Reply from Massage 2 Mummy
Dear Jaleesa
Thank you so much for taking the time to write this review. We value all feedback and the opportunity to improve our service to our clients wherever possible.
Firstly, may I offer my sincere apologies for any inconvenience you have experienced. In the 100s of treatments we provide across the country each week it is comparatively very rare that any need to be rescheduled or cancelled but as I am sure you will appreciate circumstances can occur that make this unavoidable especially recently with the need for all of our therapists to take the maximum precautions with regards Covid testing and isolation.
With regards to your first treatment we do not appear to have any record of it being cancelled by the therapist and certainly not by ourselves. Had we been made aware we could certainly have looked to make arrangements with an alternative therapist if possible. I am very sorry if this was not made clear by the therapist.
With regards to your 2nd treatment, again we had not been made aware at the time that it had been cancelled. Our first notification of this was from yourself stating that the therapist had unfortunately asked to reschedule due to a positive Covid test and that unfortunately you would be unable to reschedule and would prefer a refund.
Per that request, the refund for this treatment was completed in full and certainly not for half the amount paid. We did not offer any refund or restitution for your first treatment as none had been requested and as per the above as far as we were aware this treatment had gone ahead as booked without difficulty.
My apologies again for any inconvenience you have experienced and please do let us know if we can be of any further help with this matter.
Massage 2 Mummy
Amazing massage
Just had my pregnancy massage with isabelle she was lovely. I am 37 weeks pregnant and the massage was so relaxing definitely needed, I would definitely recommend to anyone thinking of having a massage. Such a great way to start my maternity leave
January 31, 2022
Unprompted review
Magda was amazing can’t ask for a…
Magda was amazing can’t ask for a better masseuse very clear precise amazing with her hands and the energy she brings into the house is just fantastic helpful in every way if you get this lady your pregnancy shall be a breeze after one of her massages xxxx
January 14, 2022
Unprompted review
Fantastic service from Adele!
Fantastic service from Adele today! Massage was brought for me as a birthday present and was unsure what to expect. Adele was very friendly and professional, i was very relaxed and ensured I was comfortable at all times. Aches and pains seem to have eased now too! Wish I had known about it sooner. Thank you!
January 8, 2022
Unprompted review
I booked in a massage for my wife for…
I booked in a massage for my wife for the evening of Thursday 25th November. The person booked for the appointment was a complete no show, with no phone call from the company to explain the situation. I called to log a complaint this morning, only to be told we emailed yesterday. I informed them I had received no email and then they asked me to check my junk folder. Again no email, their response was "well we sent it." After working in IT for nearly 15 years and being a grown adult, its an extremely welcome statement from a company questioning my ability to check for email, even though they cannot be bothered to call. Furthermore, they have a 14 day refund period. Absolute joke of a company
Edit: In response to the company reply, your process is to send a text message to state you have sent an email concerning the booking. Customer to then check their emails. You are aware of a email issue as your text message states "If you have not received it please let us know at info@massage2mummy.... So you are expecting customers to email in to you, stating you have sent me an email, but I haven't received you email. What is the process from here, for you to resend the email?
Its clear from all the negative reviews you have an issue with communicating to customers regarding cancellations/amended bookings.
Suggestion 1: You have customers mobile numbers to send a text in the first please. Why don't you text the information or rather call??? You have turned a 1 step process into 15 steps
Suggestion 2: Stop blaming the customer stating well we tried to communicate with you. Your process is absolutely flawed. Own up and take some action. If you feel like the service is upto standard, then there is something wrong with the company values.
November 26, 2021
Unprompted review
Reply from Massage 2 Mummy
Dear Sir
Thank you for taking the time to write this review. We do appreciate all feedback and the opportunity to improve our service wherever possible.
With regards to this particular treatment, the reason for the last minute cancellation was that our therapist returned a positive covid test on the morning of your treatment. I hope you'll understand that this left us no choice but to cancel the treatment for your own safety.
As soon as we were made aware of this we immediately sent an email and text message to let you know confirming that we would be happy to reschedule or provide a full refund per your preference.
With regards to contact our records show that we emailed you on 4 occasions:
Friday 19th November - 9:03AM (To confirm the appointment)
Thursday 25th November - 9:08AM (To let you know about the therapist's positive test)
Friday 26th November - 9:07AM (In reply to your email of the night before)
Friday 26th November 9:08AM (Resent the email of 25th November)
In every case these emails were sent to the address provided when booking and the address from which we receive an email from you on the evening of 25th.
We do appreciate that emails can sometimes go to the junk or spam folder so in addition to emailing, we also sent a text message on 25th and 26th to ensure this contact had been received and asking you to contact us if for any reason you had not received our emails. In both cases these texts appear to have been delivered.
I am sorry you felt we should also have called however we feel most customers prefer contact in writing rather than receiving calls first thing in the morning. We will of course review this process.
I am sorry you felt that our service was not up to standard but we certainly did make every effort to make you aware of what was an unavoidable situation. Your refund will of course be processed as per your request but please let us know if we can be of any further assistance.
Massage 2 Mummy
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