Massage 2 Mummy Reviews 151

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

This company is definitely a scam. I actually brought this as a gift for someone and was soo embarrassed when they were unable to book and I tried contacting as well as go through PayPal but had no lu... See more

Rated 1 out of 5 stars

I don't usually leave reviews but feel I have to on this occasion as I was so disappointed with the service (or rather lack of service) provided. On the first occasion the therapist did not turn up (a... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting service. Massage therapist cancelled and I was offered a refund which was promised to be issued within two weeks. It has now been over a month and no one is responding to my em... See more

Rated 2 out of 5 stars

Hi, massage itself was ok however I paid for 60 minutes full body massage and I received 40 minutes as lady was late and I did not want head to be massaged. Lateness should not impact on duration of t... See more

Company replied

Company details

  1. Massage Therapist

Information provided by various external sources

Massage 2 Mummy are the UK's only national specialists in Pregnancy Massage. Trained specifically to ensure a safe and relaxing treatment at this amazing time in a woman's life, our therapists provide an unrivalled service exactly when you need it most and in the comfort of your own home.


Contact info

1.9

Poor

TrustScore 2 out of 5

151 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant Massage, Booking again straight away!

An Ad came up on Facebook for Massage2Mummy, and after reading all the other reviews I went straight ahead and booked 2 sessions.
I had my first with Nicole at 34 weeks which was just the most incredible massage. Made one preggo lady VERY happy and relaxed! And to be in the comfort of my own home was just lovely.
I have just booked my second session with her for when I am 38 weeks pregnant and cannot wait.

May 27, 2021
Unprompted review
Rated 1 out of 5 stars

Called twice for enquiry and never heard back

I called twice (Monday and yesterday) to enquire about their availability times since, on their site, the latest slot on weekdays is 4 PM. I was told twice that someone would call be back with the information. Still waiting to hear from them. Regardless if they contact or not, I will not book. The impression they have given me so far is so negative, that I even thought the site was a scam. I can't trust a business with such bad customer attention.

UPDATING MY REVIEW AFTER THE ANSWER SINCE I CAN'T WRITE A REPLY: I am happy to provide with a log of the calls on my phone to prove that no one has contacted me. Why would I be writing a review if that had been the case?

May 27, 2021
Unprompted review
Massage 2 Mummy logo

Reply from Massage 2 Mummy

Dear Luz

Thank you for your review and I am so sorry to hear you are unhappy with your experience. That said, our records show that we have attempted to call you back on 3 separate occasions in order to discuss availability with you and unfortunately have received no response each time.

Our team are always on hand to discuss our service and offer any help they can. We do sometimes receive a large volume of calls due to the popularity of our service but aim to contact all customers within no more than 1 hour of their enquiry during business hours.

With regards to website availability, I 'm afraid we are receiving an awful lot of bookings recently and so availability in certain areas can be limited. That said, we will always look to accommodate all customers where at all possible.

I am sorry you were not able to book with us on this occasion but hope you will consider us in the future.

Kind Regards

Massage 2 Mummy

Rated 5 out of 5 stars

Highly recommended

I was bought two massages for mothers day from my partner. It was very easy to arrange by filling in the form online and communication was quick and clear.
I had my first massage at 28 weeks by Cerys who arrived before time to set up. She was very pleasant and took a health history, asked if I wanted my bump and feet touching. The massage was lovely and I felt very relaxed afterwards.
I had my second massage today at 33 weeks, again with Cerys who did an upto date health history. She was so lovely with my little girl, explaining what everything was for and what she was doing.
It's lovely having someone come to your house so you don't have to go out whilst heavily pregnant!
Highly recommended

May 15, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Saw an ad for Massage 2 Mummy on Instagram over a week ago and decided to give it a try. At first there was a problem with my booking but the customer service team went above and beyond to help me. Bringing in a therapist from further away just to ensure I got my massage, which I really appreciated!

My therapist Sheryl was absolutely amazing. She came for the appointment 10mins early to get everything sorted and out the way so that my massage started on time and I got the most amount of relaxation I could out of it. She communicated and explained everything she was going to do. And the COVID safety regulations were well adhered too! She was lovely and gave me a fantastic massage at 38 weeks. I would highly recommend massage 2 mummy. Their customer service and therapists are fantastic!

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Really amazing massage for pregnant women

I am 35 weeks pregnant and had a massage with Massage 2 Mummy. The masseuse came to my home with her own table. It was a high 10/10 massage! She adjusted for my pregnancy and was really attentive and professional throughout. I've had swelling of my ankles which she worked on too, was a great relief! I highly recommended Massage 2 Mummy!

April 26, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely experience from start to finish

The service was wonderful and the whole experience was great! I received a message from Gael Leach shortly after filling in the form and she answered all my questions through text which made things that much easier.
COVID precautions were talked through and the appointment started on time once arranged.

A very big thank you to Gael for making it such an enjoyable and relaxing experience and for tailoring the massage to what I wanted. So much so that I was ready to doze off at the end 😄
I would recommend this service to anyone expecting!

April 24, 2021
Unprompted review
Rated 4 out of 5 stars

Prenatal massage by Kate Glazzard

I was massage by Kate Glazzard. She was pleasant and on time. The prenatal massage was great just this was the first time I've been massage on my side. Normally I would be sitting on a chair for back massage and hugging a pillow. It was a different experience than what I was expecting. But service and standard was good.

December 26, 2020
Rated 5 out of 5 stars

Kersten was amazing

Kersten was amazing. She made me feel so relaxed at home. So much so, an hour after she left, I started having contractions! I was then in labour for 2 days! And gave birth at 38 weeks and 2 days! Would recommend.

December 21, 2020
Rated 5 out of 5 stars

Excellent service

Excellent service! I had a very friendly masseuse, which made the experience even more comfortable. I’ll try and get another one in before my due date hopefully, it’s definitely worth it.

December 21, 2020
Rated 5 out of 5 stars

Really lovely experience

Really lovely experience. Very safe & professional & nice & relaxing to not have to leave your own home. Brilliant massage & really took time.

December 21, 2020
Rated 5 out of 5 stars

Worth the wait

Had a great massage today from Sarah. Unfortunately, it had been postponed due to lockdown but DEFINITELY worth the wait. Sarah was friendly, kind and so lovely. She knew her stuff and exactly where to focus on. My hips and back ache has completely eased. Will certainly be booking again in the next few weeks. Thank you again! 🌟

December 6, 2020
Unprompted review
Rated 5 out of 5 stars

Professional and relaxing

Professional and relaxing from booking right through to the massage and the aftercare advise. I had my massage late on in my pregnancy and it was so helpful as my hips were absolutely agony. Not only did Gael do a wonderful job during the massage but also explained to my partner how to help sooth the pain with a simple massage on my hips that continued to help me through to the end of my pregnancy and even my labour! I would highly highly recommend this service ! Thank you so much

November 22, 2020
Rated 5 out of 5 stars

Great experience

Great experience, Donna was so welcoming and gave me the best massage, just what I needed at 34 weeks. Highly recommend, especially when we can’t get to the salons!

November 22, 2020

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