MassPay Reviews 

1,325
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 419 reviews, reviewers had a great experience with this company, often sharing how genuinely pleased they are with the overall offering. Customers frequently praise the incredibly fast payment transfers and mention that the platform is exceptionally user-friendly and simple to navigate daily. Consumers really enjoy the efficient service and appreciate the quick, helpful support provided by staff when managing their digital accounts. Some reviewers were not happy with the slow response times, communication gaps, and frustrating delays experienced regarding their payment withdrawals. A few users also noted technical difficulties with the initial account setup, unexpected errors, and unclear transfer processing times overall.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with many reviewers praising the fast, smooth, and instant bank... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that registration is fast... See more

Service

People report positive experiences with service, frequently highlighting fast payments, smooth bank... See more

Customer service

Consumers experience polarized satisfaction with the customer service team, as many reviewers highlight fast,... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the incredibly fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very trustworthy. But if your money has any problems transferring, Contacting support is such a huge hassle. They barely respond back, It gets so annoying.

Company replied

Rated 5 out of 5 stars

They are a fast payment service with no additional fees and gave me help along the way by sending emailing links to the information I needed to make a successful transfer. And they fully understood my... See more

Company replied

Rated 5 out of 5 stars

First time using it. Payment was issued on Friday (sept 11) MassPay communicated that the same day and today is Saturday (Sept 12) and the money is in my account. Also like to mention their customer s... See more

Company replied


Company details

  1. Payment Service

Written by the company

MassPay ensures our customers' payment operations are as global as their vision. We deliver our customers a worldwide payout and payment presence that meets ever-changing local ecommerce and payee preferences. One KYB, one API and our intelligent payment orchestration platform connects you to the world like never before.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(1,325)

441 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid at all cost!!!!!

I'm only marking it as 1 star here cause that's the lowest that Trustpilot would let me rate them. If there was -1000 here I would rate it as -1000. Yes negative people! Avoid this company at all cost. They are not dependable and there is almost 0 support by the way they answer your ticket. They always give you the run around to just wait not really answering you on where and when are you gonna get your money. It's been 4 days now and still I haven't gotten my money. The last answer they gave me is something like "they don't have an exact timeframe for when the issue will be resolved, but they will just notify me accordingly". Wtf!? So it could be now and forever. So people, learn from my lessons. If you have other options, go there and not here. The fees are high and they don't deliver, yes I've been using them before because I get my crypto payout almost instantly so I don't care about the fees, but after this incident and I've seen how support handle things by just giving you the run around. I'm out. Once you lose a customer, you lose them for life. I've documented everything for a small claims court lawsuit since they are a USA-based company.

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

This is a disaster

This is a disaster! I can't get my money out.

They haven't given any explanation. The platform is just full of massive glitches. I spent 8 hours (!) chatting with the most incompetent support team in the world. Instead of providing any answers, they just marked the ticket as “resolved.” After 8 hours, still no solution.

I’ve now hired a lawyer to get this company to do its job! They charge exorbitant fees and do absolutely nothing in return! I will also have my lawyer notify the banking regulator and the police!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fast transfers

Fast transfers, site is quick and easy to use. I use weekly and can relax knowing my money is safe.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy !

Absolutely amazing company !!! My paycheck is never late & the conversions are slightly better than the bank, better than nothing :)

May 4, 2026
Unprompted review

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