Association of Master Tradesmen Reviews 

261
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the friendly staff, exceptional service quality, and professional communication maintained throughout all stages of their building projects. Many people deeply appreciate the reliable guidance, detailed estimates, and continuous support when searching for trusted local tradespeople. Though some customers experienced frustrating issues with incomplete work and poor performance from a few recommended contractors on site. A small group of individuals also reported facing unexpected financial expenses or feeling left without proper management assistance when serious problems arose. Others mentioned that pricing details could sometimes feel ambiguous or confusing when comparing different builder quotes.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the supportive approach and clear... See more

Staff

Users describe positive interactions with staff, highlighting helpful and professional customer service... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the finished projects and high... See more

Customer service

Reviewers highlight positive aspects of customer service, describing amazing support from start to finish.... See more

Price

Clients share ambiguous opinions on price, as experiences vary significantly between projects. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regency Home Builders (John Statham) went above and beyond, always punctual, polite, project finished on time and under budget. Work first class, as clean as possible, would use again and highly recom... See more

Rated 5 out of 5 stars

we contacted master tradesmen and within 2 hours received a call from a building company we decided to work with. We needed a total property renovation. Their work was nothing but professional, wi... See more

Rated 5 out of 5 stars

Turned up on time extremely helpful and advised when necessary of alternative options which were better than my original ideas and plans Renovated a bathroom kitchen and utility room Ripped out... See more

Rated 5 out of 5 stars

We were not in the U.K. for the whole of the build, we were kept informed every step by phone, messages, emails and photographs and they even suggested improvements on our original plans. The owner o... See more


Company details

  1. Consumer Advice Center

Written by the company

The Association of Master Tradesmen is a Trade Association Providing Local, Vetted Builders All Over The UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(261)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They gave us the confidence to chose the right builder.

Initially Esme at AMT (Association of Master Tradesmen) recommended builders in our area which gave us the confidence to choose the right builder. They also gave us numbers of previous clients of the builder that we subsequently chose, which was really helpful to find out what he was like before we went ahead and picked him. ATM sent us useful information on what to expect from our builder, even our builder's liability insurance. Esme kept in touch throughout the build which was reassuring to know that there was another interested party there for us should anything go wrong. Thank goodness nothing did! Embarking on any build work can be daunting so to have AMT to give you a guiding hand was a great comfort.

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Great builders, good communication and good work.

Honest open communication by Dan and all his team, they let us know of any issues. Some work hindered by problems with suppliers and covid ( beyond the builders control) which meant some delays, but always kept in the loop. Work completed as specified and pleased with the final result.

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Love home improvements

Sat and Jack love home improvements buliders are very professional buliders hard working and always informative done our kitchen extension which we are very happy with would recommend them 100% and would diffently use them again

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Provided an excellent extra level of support at all stages of build programme

Mainly due to Covid, I could not find a builder to meet my timescales and that I could have confidence in. Through recommendations and dialogue with the Association of Master Tradesmen I was able to find a builder and achieve a mutually agreed contract with acceptable price and timescale. Their continued liaison with both parties throughout the build helped to provide me with further confidence that the work was being carried out in line with best practices.

December 4, 2021
Unprompted review
Rated 4 out of 5 stars

Found a good builder

The Association of Master Tradesmen found me a good builder at a time when everyone seemed to be having work done. They also kept in touch throughout the roject, which was reassuring. The builder kept to his timetable and estimate, despite the difficulties in obtaining materials and their rising cost.

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

Quality service - must recommend

A very good service with helpful advisors. It helped remove the fear of choosing a rogue tradesman. All recommendations were good and our final choice was a quality craftsman. I particularly liked the fact that we were contacted regularly throughout the build to ensure everything was going to plan.

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

May 2021 Makain Ltd refurbishedment of an existing kitchen…

During May 2021 Makain Ltd refurbished an existing Kitchen that required re roofing, wiring,replacement windows and outer door and adding an additional widow. While they were undertaking this work they also repaired a Dormer and re-pointed the outside of the kitchen.
The weather was atrocious with days of heavy rain but they did manage to work around the weather and finish just about on schedule. To achieve this Gervais worked weekends and Bank Holidays. If we required any other building or refurbishment projects in the future we would certainly ask them to quote for the work

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

Completely Satisfied

I deal with Amy Arnold she is one of the most professional, thorough people I’ve ever worked with, always nice easy to speak with, goes out of her way to be helpful and resolve any queries efficiently. Great asset to your business and services. As a whole the Association of Master tradesman is a fantastic and well trusted service to use. Thank you!

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Master tradesmen 5 star

Master tradesmen have been excellent in moving my company to the next level Esme has been incredibly helpful nothing is too much trouble hopefully we will have a great working relationship for the foreseeable future .

October 22, 2021
Unprompted review
Rated 1 out of 5 stars

I recently had extremely bad experience…

I recently had extremely bad experience from this association. It took me a week for them to call me back when I requested for a qualified builder. After about 4 weeks on they gradually made 4 builders to me in a week time apart. The nightmare was when they called in. None of them could give me a realistic quote for the extension I needed. Instead they had every excuses for not being able to quote for the job. Interestingly, one of them got a spare key to my house in London to get his so called dedicated architect to plan and assess the job. It took me three month for him to bring the quote along with the keys to my house back; who never performed on his three times changing his arrangements to bring back the keys and never did.
It was awfully irresponsible. Excellent in delivering excuses rather than a good job.
I was appalled by this experience that was recommend by one of my close friends. They are just dreadful association. They could be better called an association of master crook men instead. I would mark them a one star association; when thinking of being generous to their service.
Dr. Afzalnia

October 21, 2021
Unprompted review
Association of Master Tradesmen logo

Reply from Association of Master Tradesmen

Dear Dr Mohammed Afzalnia,

Thank you for taking the time to leave us a review. Having reviewed the information we hold on file, we can see that you contacted us on 4th september for our builder recommendations, a member of our team spoke to you on the 6th of september and we sent over the details of the builders on 9th september for you to call.

We are aware that you had appointments with 3 of our recommended building companies however they were unable to provide you with quotations at this stage. In order for a builder to provide an accurate quote, they require detailed plans. I believe you are at the earlier stages with your project and have not yet applied for planning permission or building regulations. Once you have received your full plans, the builders would be happy to provide you with quotations.

If you would like to discuss the matter further, please contact us on 01273613655 and we would be happy to help assist further.

Association of Master Tradesmen

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look