Wasn’t happy with the clasp on my earring as it kept unfastening so I sent an email discussing this and they sent me a replacement with no hassle so 5 star customer service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The earrings are pretty and unique but the hoops are difficult to close. Often not matching so don't clip together well. You have to use 2 hands to clip them in they don't just click together. The cl... See more
Company replied
The quality of these earrings is amazing considering their value and the speed with which they were packaged and sent out. The team were super efficient in dealing with my queries and the earrings I c... See more
Company replied
Matchbox Jewellery is absolutely amazing! My daughter and wife, who always shop here, introduced me to their beautiful pieces. It is the perfect place to find their birthday presents whilst offering g... See more
Company replied
Company details
Written by the company
Founded in 2020, MATCHBOX is the brainchild of lifelong friends Amy and Debbie. An idea which was just a dream became a reality in the midst of a global pandemic. What took months (well almost a year) of intense planning, late night chats and countless decision changes, MATCHBOX Jewellery was proud to launch just in time for Christmas 2020. As young girls, Amy and Debbie would travel the country to find the UK’s chicest fashion boutiques to add style and charm to their wardrobes, they would play dress-up in their mothers' jewellery, and they would search for stand-out items which others could not find. As soon as internet shopping became the norm, the duo would order items from under-the-radar retailers, pick up the latest styles across the globe and would spend their time browsing the web to see what next was going to hit the shelves. Fast forward to 2020, with internet shopping now at your fingertips as you scroll on Instagram, social channels and the internet, however one store they were yet to find was a destination solely for earrings. With the creation of MATCHBOX, you can now shop for beautiful and statement pieces to dress up your ears.
Contact info
United Kingdom
- hello@matchboxjewellery.com
- matchboxjewellery.com
4.7
Excellent
58 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Earring not as described…
The earring was not as described online.
However after sending Matchbox a message they immediately sent me a refund… good customer service, many thanks
February 25, 2025
Reply from MATCHBOX JEWELLERY
Hi Andrea,
Sorry to read about your negative experience, which is the first one we have received to date. Unfortunately, our email app had an update last week that caused some messages, including yours, to be filed away in a different folder. We're really sorry about that, and thank you for bringing it to our attention. As a small business, we take customer care seriously and truly appreciate your support.
I’ve just checked your order, and have sent you an email to rectify and sort. Please do look out for it.
Thanks for your patience, and apologies again for the delay.
With best wishes,
Debbie & Amy
Matchbox are 10/10!
Matchbox are efficient, professional and reliable. Their choice and delivery are first class
January 27, 2025
Reply from MATCHBOX JEWELLERY
Dear Gabriella,
Thank you very much for your review. As a small business, reviews like this make us do a happy dance!
Best wishes,
Debbie & Amy
Silver Huggies
I bought two pairs of different silver earrings to wear together. They look great, I’ve worn them everyday now and ordered the same in gold. I can’t recommend this company enough, fantastic quality at a great price and really quick delivery.
December 27, 2024
Reply from MATCHBOX JEWELLERY
Dear Kelly,
Thank you for shopping with MATCHBOX and your wonderful review. We hope you love your new ear candy.
Best wishes,
Debbie & Amy
Super business run to perfection
Super business run to perfection
Great styles at reasonable price and top fashion styles
Well done Matchbox xx
October 30, 2024
From order to delivery the process was…
From order to delivery the process was perfect. My sister loved her earrings.
October 28, 2024
A very happy customer 😀
I absolutely love the jewellery I ordered from Matchbox Jewellery, the earrings are beautiful and the quality is amazing. The whole process of selecting the items from the website and placing the order was made easy. I recieved my order with in a week and recieved regular updates. I will definitely be placing another order soon
October 9, 2024
I can highly recommend Matchbox…
I can highly recommend Matchbox Jewellery, their products are top quality. They arrive in stylish little bags and the service and delivery is excellent! I also needed to amend an order and Amy was extremely helpful and assisted me. Thank you so much!
October 5, 2024
Will use again!
Excellent delivery time. Sorted my issue with my original order without any fuss. Good products as described.
September 27, 2024
I have always been pleased with…
I have always been pleased with ear.rings I have bought from Matchbox Jewellery..they are well made .and comfortable to wear. and gorgeous designs...so easy to order and fast delivery..would definitely order again
September 1, 2024
Unprompted review
Reply from MATCHBOX JEWELLERY
Dear Seaholly,
Thank you very much for your honest and informative review. We are so pleased you enjoy wearing them and find them comfortable. We look forward to welcoming you back to our online store soon.
Sparkle and shine!
MATCHBOX
Such cute and good quality earrings
Such cute and good quality earrings! Super fast delivery and beautiful packaging!
August 31, 2024
Unprompted review
Reply from MATCHBOX JEWELLERY
Dear Kaitlin,
Thank you very much for your review, and we loved how you styled your stack - thank you for sharing it with us!
Sparkle and shine!
MATCHBOX
Fabulous Earrings
Fabulous Earrings - always receive compliments about my stack when worn and I love how you can mix and match - 100% recommend!
August 31, 2024
Unprompted review
Reply from MATCHBOX JEWELLERY
Dear Anna,
We are so pleased you love our earrings and have build the perfect stack! We look forward to seeing it.
Sparkle and shine!
MATCHBOX
Stunning earrings use them all the time…
Stunning earrings use them all the time and always buy as gifts!
August 29, 2024
Unprompted review
Reply from MATCHBOX JEWELLERY
Dear Emma,
We are thrilled to hear you shop with us all the time, and also buy gifts. That means the world to us, and we look forward to welcoming you back onto our online store again soon.
Sparkle and shine!
MATCHBOX
Matchbox Jewellery is absolutely…
Matchbox Jewellery is absolutely amazing! My daughter and wife, who always shop here, introduced me to their beautiful pieces. It is the perfect place to find their birthday presents whilst offering great value for money. I wouldn’t consider shopping anywhere else!
July 19, 2024
Unprompted review
Reply from MATCHBOX JEWELLERY
Dear N Schogger,
Thank you very much for your review, and we are so pleased your daughter and wife love our earrings, and that you wouldn't consider shopping anywhere else. We look forward to welcoming you back onto our store soon.
Sparkle and shine!
MATCHBOX
Fantastic product
Excellent customer service and a gorgeous product. I love wearing my matchbox earrings and always get compliments on them. Will definitely be ordering again soon.
August 30, 2024
Unprompted review
Reply from MATCHBOX JEWELLERY
Dear Deb,
We are thrilled to hear you love wearing your earrings and always get compliments - that means the world to us.
Sparkle and shine!
MATCHBOX
Fantastic jewellery that is so affordable
Fantastic jewellery that is so affordable and always excellent quality. I have several pairs of earrings from here, both huggies and studs and have bought them as gifts for friends too. Great communication from the girls and the packaging is beautiful too. Highly recommend! They always go above and beyond and always offering fantastic discounts regularly.
August 29, 2024
Unprompted review
Reply from MATCHBOX JEWELLERY
Dear Marie Rose,
Thank you very much for your review and we are pleased you love our jewellery, and also find it affordable with great customer service. We love helping you style your stack and showing you select pieces, we are always happy to assist!
Sparkle and shine!
MATCHBOX
Honestly the nicest earrings I have…
Honestly the nicest earrings I have ever owned.
The customer service was impeccable
Best purchase by far xxx
August 28, 2024
Unprompted review
Reply from MATCHBOX JEWELLERY
Dear Jade,
Thank you very much for your review, and we are so pleased you love your earrings!
Sparkle and shine!
MATCHBOX
I absolutely love matchbox jewellery
I absolutely love matchbox jewellery! I have recently discovered them and am totally obsessed. I love that I can buy one of each earring and there is so much choice. The matchbox packaging is beautiful and the delivery was so fast. I can’t wait to add to my collection.
August 29, 2024
Unprompted review
Reply from MATCHBOX JEWELLERY
Dear Natasha,
Thank you very much for your review, and we are so pleased you love our Mix & Match concept. We look forward to welcoming you back to our online earring boutique again soon.
Sparkle and shine!
MATCHBOX
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.