The Matchmaking Company Reviews 

407
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, most reviewers had an average experience overall. Customers frequently praise the staff, describing them as attentive, supportive, and providing helpful advice. Many found their matchmakers to be good listeners, patient, and genuinely caring throughout the process, leading to positive experiences with the service and effective matches. However, some customers expressed significant dissatisfaction with the high cost, feeling it was not worth the investment. People were also unhappy with the quality of matches, reporting introductions did not align with preferences. Reviewers mentioned issues with service consistency, including frequent matchmaker changes and feeling their concerns were dismissed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, often praising their attentiveness, kindness, and... See more

Service

People report ambiguous experiences with service, with many expressing significant disappointment and... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising attentive and helpful... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many expressing disappointment... See more

Price

Reviewers mention significant dissatisfaction with the price, often describing the service as very expensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Victoria has helped me so much, she is very attentive and listens to every word that I say and responds with very intelligent and helpful tools for me to use in challenges in my relationship. Her know... See more

Company replied

Rated 5 out of 5 stars

Working with Cecilia has been one of the better decisions I’ve made in this process. She’s introduced me to some quality people, and you can tell she’s actually thoughtful about who she puts togethe... See more

Company replied

Rated 5 out of 5 stars

I would like to say a few words about my relationship coach, Lisa. She is a great listener. I never feel judged and I leave each session with greater knowledge and inspiration to make positive improve... See more

Company replied

Rated 5 out of 5 stars

I’m very satisfied with my matchmaker couch, Theresa Brown. She has been kind and thorough throughout this process. She has listened attentively to my likes and dislikes, hopes and desires for my next... See more

Company replied


Company details

  1. Dating Service

About The Matchmaking Company

Written by the company

Traditional dating is back in style for selective singles

At The Matchmaking Company, our decades of matchmaking experience has taught us to stop chasing dating or technology trends, and focus on what really matters - our clients.

Here is what we offer our clients.

It’s our mission to get to know you, understand your relationship goals, and what you feel is most important in an ideal match. Using our time-tested process, our expert team of Professional Matchmakers will curate potential matches who they think share your key life values, interests, and life goals. With our private and secure process, you can date confidently. Stop wasting time or waiting for love to happen to you.

  • Every Client has a Background Screening
  • Relationship-Minded Singles
  • No Wasted Time on Fake Profiles
  • Get Matched on Key Life Values
  • Years of Personal Matchmaking Success
  • Local Offices and Local Singles

Empower. Date. Find Love.

Our matchmakers are passionate about your success and it shows in all they do!

Our Company Values

Authenticity

Our teams pride themselves on not only creating authentic, lasting relationships but also building authentic connections with their clients every step of the matchmaking journey.

Passion

We lead with passion and integrity. The business is fueled on the passion of the people who work here, as well as the passionate connections we love creating.

Professional

We are a highly qualified team who believe in investing in each other, themselves, and their clients every step of the way to ensure curated lasting introductions.

Real People, Real Dates

Written by the company

We Are Committed to a Human Driven Process
We invest heavily in local offices and staff. Meet with a member of our team locally and discover how we can help you.
Local Offices
See why sincere singles trust us to be their dating partner to find lasting relationships in their area.
Get Matched to Quality Singles
We meet with every client and spend lots of time getting to know you. Not every single is qualified to join our service.
Private and Secure
Unlike dating apps and websites, when you join our service, your information is private.

Contact info

3.6

Average

TrustScore 3.5 out of 5

407 reviews

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3.6

All reviews

(407)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Irene is great

Irene is great

June 18, 2025
Unprompted review
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Reply from The Matchmaking Company

John, thanks for the kind words! We're delighted to hear that you had a great experience with Irene. Our team of dedicated matchmakers is here to support your journey to finding meaningful, lasting love. We believe in a personalized, thoughtful approach that prioritizes compatibility, values, and relationship goals—far beyond what dating apps can offer.

Rated 5 out of 5 stars

Lori had really good insight and she…

Lori had really good insight and she was able to understand my concerns perfectly and knew exactly what to say to help me shift my perspective. She was very resourceful and able to share with me where I can get more information and coach. She was able to guide me to understanding some if the questions I had.

June 17, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you so much for your kind words! We're thrilled to hear that Lori was able to offer such valuable insight and guidance during your session. She's truly dedicated to helping clients feel heard and supported, and we're glad her perspective helped bring clarity and reassurance. We look forward to continuing this journey with you!

Rated 5 out of 5 stars

Helpful information

Helpful information! Love the research and data-based insights!

May 23, 2025
Unprompted review
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Reply from The Matchmaking Company

Ami, thank you so much for your feedback! We're thrilled you found the insights helpful—it's exactly what our personalized, data-backed matchmaking process is designed for. Our team goes beyond algorithms to understand who you are and what you're looking for, combining research with real relationship expertise to help you meet someone truly compatible. If you’re ready to take a more intentional and guided approach to dating, our matchmaking service could be the game-changer you've been looking for!

Rated 5 out of 5 stars

Lori gave some great things to think…

Lori gave some great things to think about.

June 12, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you for sharing that! We're so glad to hear that Lori provided you with valuable insights. She’s wonderful at helping clients reflect on what truly matters in their search for a meaningful relationship. We're excited to support you as you move forward!

Rated 5 out of 5 stars

great experience

I cannot say enough wonderful things about the matchmaker Leighann, she is truly exceptional! Her patience, dedication, and genuine commitment to helping me find meaningful connections were evident from the start. She took the time to thoughtfully go through her entire database to identify potential matches that aligned with my preferences, which made me feel truly seen and valued. I’m genuinely excited about the possibilities ahead and absolutely look forward to working with Leighann again. My experience with a previous matchmaker was quite the opposite, she didn’t make the effort to search or even consider my preferences, simply stating there were no matches available. Leighann, by contrast, exceeded all expectations!

June 12, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you so much for your kind words! We're absolutely thrilled to hear that Leighann has made such a positive impact on your experience. Her thoughtful, hands-on approach and genuine dedication to finding meaningful matches truly set her apart, and it means a lot to know you feel seen and valued. We're sorry to hear that your initial experience didn’t meet your expectations, but we’re grateful Leighann was able to turn things around and restore your confidence in the process. We’re excited about the possibilities ahead for you and look forward to continuing this journey together!

Rated 5 out of 5 stars

Thus far I've had an extremely positive…

Thus far I've had an extremely positive experience with your service. Everyone that I have spoken to has demonstrated genuine concern for helping me find a meaningful relationship. The dating tips that I received seem very beneficial and I can't wait to put them in practice. The structure of the program has alleviated some of the stress normally associated with dating someone for the first time and I look forward to working the process and hopefully reap the benefits of a meaningful relationship.

June 10, 2025
Unprompted review
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Reply from The Matchmaking Company

Curtis, thank you so much for your thoughtful feedback! We're thrilled to hear that your experience so far has been so positive. It means a lot to us that you feel supported and encouraged, that’s exactly what we aim for. We’re glad the structure has helped ease some of the typical dating stress, and we’re excited for you to put those tips into action. We’ll be here with you every step of the way and are hopeful this journey leads you to the meaningful relationship you deserve!

Rated 1 out of 5 stars

Do not use this company!!

Do not use this company! I am an attractive woman and the gentleman Sasha matched me with was horrible. Whatever specifics you are looking for in a person they match you with the complete opposite. They have no regard for your feedback and are solely interested in sending you on awful dates with the hopes you’ll spend more money or even worse yet they tell you to sign up for their coaching program! These people don’t care one bit. The worst company I have ever dealt with!

May 24, 2025
Unprompted review
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Reply from The Matchmaking Company

Sherr, Thank you for sharing your thoughts. While we understand that not every introduction leads to chemistry, we want to clarify a few things about how our process works.

Our matches are based on mutual availability, shared values, and alignment with your preferences—not superficial criteria. We take feedback seriously and use it to improve each subsequent match. In your case, you were offered introductions that met the core preferences you shared with us during your enrollment. While we can’t guarantee romantic connection, we are committed to making thoughtful, quality matches.

Coaching is never required; it’s simply an additional support option for those who want guidance navigating dating. If you’re open to continuing the process, we’re here to help you move forward and maximize the rest of your program.

Rated 1 out of 5 stars

Update

Update. A few days ago, I wrote my review of Matchmaking Company, and they responded, pretending they had fulfilled their contract, blaming me and the partner they had chosen for the failure, and saying they were open to reviewing the situation with me. I see that, in addition to being scammers and liars, they are also hypocrites. They never called me to fix things, despite having my information and phone number. I did call them, but they never answered. In fact, we made an agreement for a single date (fortunately, I didn't get scammed out of more than the $700 they stole from me, which in itself is an exaggerated amount to search for a partner, given that Facebook offers it for free and a website charges around $50 a month for unlimited matches). I told them I wanted to first test out if the matchmaking process worked, since they explained to me how "wonderful" their system was. I told them I wanted to meet someone from Maryland who met my expectations. They told me they had the perfect person. In short, they deceived me and the "perfect person" (who wasn't even in Maryland, but in Virginia) by telling us both lies about ourselves. Fortunately, when we contacted each other via messenger, we realized they had lied to us both. I politely reported that the interview hadn't taken place because we detected an incompatibility, and the matchmaker who helped me told me they would coordinate finding another person to pair me up with and fulfill what they had offered me. To this day, not only have they not called me, but they're hiding so they don't fulfill the contract. What they do, in responding to my review, is very hypocritically say that it's not their fault that there was no compatibility and that they're willing to fix things. But I see that they only do this to appear serious and make those who read these reviews believe that this is a trustworthy and responsible company, when they obviously aren't.

June 4, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you for your feedback — while we understand your frustration, we do want to clarify a few important details for accuracy.

You enrolled in a single-match program, which was successfully fulfilled. The person we introduced to you was carefully selected based on the preferences you shared, and both of you agreed to the introduction. As is common in matchmaking, we cannot guarantee chemistry or a specific outcome, especially after just one meeting — connection and compatibility are subjective and unpredictable.

You were never ghosted or “lied to.” After your initial feedback, we offered a second introduction at no extra charge — in good faith — to ensure a positive experience and stand by our service. That offer still stands. Despite our follow-up attempts, we haven’t received a response from you to move forward.

We are here, not hiding, and would still be happy to reconnect and work with you to fulfill that bonus introduction — if you're open to it. We remain committed to doing right by every client, and your satisfaction still matters to us.

Rated 5 out of 5 stars

This has been a great experience

This has been a great experience. I had been out of dating for a while and really didn't know how to start again. So glad I took a chance, and tried Matchmakers. At the sign up they took the time to get to know about me and what was important to me for a relationship. Soon after they arranged my first meeting. It's set up to be a casual introduction with no real pressure. After each date you report in on how it went, what you liked, what you didn't. They adjust your matches based on your feedback. When you reach out to them, they are there. To me it feels like they are vested in you finding a great match. They also have exercises/ home work for you to do that helps. It's been an adventure I'm very happy I decided to go on. Nice people who care, listen, and are good to work with. Big thanks to Will and Jodeci

May 16, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you so much for sharing your experience! We're thrilled to hear how positive and meaningful this journey has been for you. It’s wonderful to know that Will and Jodeci have helped guide and support you through the process — and that the personalized, feedback-driven approach is making a difference. We truly are invested in helping you find the right connection, and your openness to the experience is exactly what makes matchmaking work. Here's to the next step in your adventure — we’re excited to keep walking alongside you!

Rated 1 out of 5 stars

Dishonest company

Dishonest company. I was promised a phone call yesterday to have an appointment today and I still have not received one. I think they changed their mind and didn't have the decency to tell me.

May 10, 2025
Unprompted review
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Reply from The Matchmaking Company

We’re sorry to hear you feel this way. It’s certainly not our intention to leave anyone feeling dismissed or overlooked. If a follow-up didn’t happen as scheduled, we apologize for the inconvenience—that’s not how we operate. Our team will be reaching out to you promptly to get your appointment back on track and ensure you're taken care of properly. Thank you for your patience.

Rated 5 out of 5 stars

Relax, breathe, and allow dating to just happen!

Getting back into the dating scene can be overwhelming, but my coach, Shallyce makes such wonderful suggestions…it’s helped me immensely.

If you are considering The Matchmaking Network, I will highly recommend the coaching. When I thought I knew it all…I’ve found I’m learning new dating tips.

May 3, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you for sharing your experience! We're so happy to hear that Shallyce’s coaching has made such a positive impact on your dating journey. Your openness to learning and embracing the process is exactly the mindset that leads to success — we’re cheering you on every step of the way!

Rated 5 out of 5 stars

She was very thorough in selecting my…

She was very thorough in selecting my match. She was perfect!

April 12, 2025
Unprompted review
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Reply from The Matchmaking Company

Keith, thank you so much for sharing your experience! We're thrilled to hear your match felt like a perfect fit and that your matchmaker took the time to make it meaningful. Wishing you continued happiness on your journey!

Rated 5 out of 5 stars

LeighAnn is an incredible matchmaker

LeighAnn is an incredible matchmaker. From my interview too the third match. She listens she hears my interest and somehow finds a person that is what I was looking for. If you’re truly serious about finding that special someone in your life, you’d be crazy not to consider this organization. This is a very professional organization. As my story continues.

April 18, 2025
Unprompted review
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Reply from The Matchmaking Company

Jon, thank you so much for your kind words and thoughtful review! We’re thrilled to hear that LeighAnn has made such a positive impact on your experience. She’s deeply committed to truly understanding her clients and finding matches that reflect their values and relationship goals. We’re excited to continue this journey with you and can’t wait to see what the future holds!

Rated 2 out of 5 stars

Complete Dud

I signed the contract in October. It was agreed that I could pay it out over time (I was expecting a large deposit that did not arrive). I paid $538 per month up through December. I told them to put me on hold as my income had reduced for a few months at the first of the year. They then tried to put through a withdrawal for the entire contracted amount (as if I had paid nothing) of $6452.57 then they told me it went to collections in March 25.
They made two matches for me in the months following, one in September who was not at all what I had asked for, the second one was in November, and it was a reasonable match according to what we both were looking for, we went on the 3 date and he never called again (there was no chemistry). Those are the only two dates they arranged, and there was ZERO "Coaching" in spite of the fact this is why I decided to go with them, that it was more than just sifting through numbers. I have had zero contact with them since then, and the only number I have for client services requires me to leave a message and ask forer a callback, which, I am unable to recieve because I am in sessions all day. I cannot follow through with anything with them now, and I did pay them $2690 for which I could have sure had more fun with an escort service which would have given me a lot more satisfaction.... and exactly what I asked of them... PFFFT. Don't throw away your money, now I am trying to find out how to settle with them, but I can't get ahold of anyone. WTH? Now they insist my program didn't start until October, which is 3 months after I made my first payment.

July 28, 2024
Unprompted review
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Reply from The Matchmaking Company

Melody, thank you for sharing your experience. We understand your concerns and would like to offer some clarity regarding your membership.

You initially enrolled with us in October under a payment plan and received two introductions during your active period—one of which you mentioned aligned well with your preferences and led to multiple dates. After that, you placed your membership on hold nearly four months ago, and we had not received any communication from you until just yesterday, when you called and left a message. Our team returned your call and left you a voicemail in response.

To clarify, your hold request paused our ability to continue matchmaking, per your instructions. We absolutely still have the ability and desire to provide the remainder of your program, including introductions and coaching support. All we ask is that the payment agreement you entered into be honored so we can move forward with providing the full scope of services.

We're committed to helping you get the most out of your experience and are happy to discuss next steps with you. Please feel free to reach out directly at your convenience—we’d love to reconnect and support you in resuming your journey.

Rated 1 out of 5 stars

They just don’t have the qualified matches

Things started out well when they wanted my money. I signed in September. It is now almost May and I have had one match. If you are expecting some results from your investment, this may not be the place.

April 26, 2025
Unprompted review
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Reply from The Matchmaking Company

Kathleen, thank you for sharing your feedback. We understand your frustration and want to clarify a few important points. Matchmaking is a personalized, feedback-driven process that takes time, care, and patience to ensure quality introductions—not just quantity.

You’ve had one match so far, and while we always strive to move as quickly as possible, our priority is finding introductions that truly align with your preferences, not just matching for the sake of matching. Our goal is always quality over speed.

We're still actively working on your behalf and would love the opportunity to discuss your experience further and make any necessary adjustments to support your journey toward finding the right connection.

Rated 5 out of 5 stars

Dating Coach

Dating Coach, listened and offered great advice and understanding.

April 17, 2025
Unprompted review
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Reply from The Matchmaking Company

Jay, thank you for sharing your experience! We're so glad your dating coach provided great advice and understanding and truly took the time to listen. Personalized support like this can make a big difference in the journey to finding the right match.

We're excited to continue guiding you and cheering you on every step of the way—your success is our success!

Rated 1 out of 5 stars

This Company is a Scam, Only Want Your Money

Do Not Sign A Contract With This Company!!!! They only want your money and will not fulfill their promises of finding you someone! The way it works is you get an interview with someone who is basically a salesperson and she tells you that they have plenty of people that meet your preferences and that it will be easy to set you up. You sign a contract and pay the agreed upon price for the agreed upon number of matches. Then they assign you a matchmaker who is not given all of the information about you that was collected in your initial interview. They introduce you to people that do not meet your preferences and when you complain to a manager they say “well you can’t plug in your preferences into a computer and pop out a person”. Basically contradicting what the salesperson at the initial interview process says to you. I’ve been set up with multiple men that didn’t meet my preferences or seriously had problems. Most were either socially awkward as in couldn’t carry a phone conversation, were blatantly rude, or just very creepy. The last person I was set up with was creepy to the point where I had to decline an in-person date with him and he started yelling at me over the phone. I ended up blocking his number after he tried to call me back multiple times. He ended up leaving threatening voicemails on my phone from a different phone number that were so severe I had to file a report to the police. My personal matchmaker with the company was very apologetic and caring over the situation, but the management at that company was completely unhelpful and extremely disrespectful. Larry the manager called me when I asked my matchmaker if I could get a refund due to this extreme situation, and told me no. He was not the slightest bit remorseful over the situation, interrupted me while I was talking to say it’s not his company’s fault, said I’m not getting any money back, and said the conversation was basically over. The company is clearly managed by a bunch of scammers who only care about getting your money and do not have any care for the satisfaction or safety of their clients.

April 22, 2025
Unprompted review
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Reply from The Matchmaking Company

Alexis, we take all client feedback seriously, especially when it involves concerns around safety. While we’re sorry to hear that you felt uncomfortable with one of your introductions, it's important to clarify that we addressed your concerns promptly and with care. Your matchmaker responded with urgency and empathy, and appropriate action was taken following the situation you described.

We also want to be clear that while we conduct thorough screenings, we cannot control individual behavior after introductions are made. However, when issues arise, we investigate them seriously—as we did in your case—and take swift steps to prevent future incidents.

Our service is built on a feedback-driven process, which requires honest input from both clients and introductions to refine matches. It's not about instantly “plugging in” preferences and generating a perfect partner. Real matchmaking takes time, collaboration, and open communication. That expectation is clearly outlined during enrollment.

The initial meeting you referenced is an informational session, not a guarantee. We never promise perfection—we promise personalized, thoughtful matchmaking, and we deliver on that by introducing clients to others who are also invested in the process.

If you would like to continue working toward a resolution, we’re open to that conversation. However, we stand by the professionalism of our team and the support provided throughout your time with us.

Rated 5 out of 5 stars

I had a great experience with Shallyce

I had a great experience with Shallyce, and my matchmaker Sasha.
Shallyce gave me great advice and tips that are still helpful with my current introduction!

April 9, 2025
Unprompted review
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Reply from The Matchmaking Company

Maria, thank you so much for your kind words! We’re thrilled to hear that your experiences with both Shallyce and Sasha have been so positive. Shallyce’s advice and encouragement have a lasting impact, and it’s wonderful to know that her guidance continues to support you as you explore your current introduction.

Sasha is equally passionate about creating meaningful connections, and we’re excited to see where this journey takes you. We’re here for you every step of the way, cheering you on!

Rated 1 out of 5 stars

Scam.

I wish there was a way for the customers to connect and share this devastating experience because that is what we need after dealing with this company. I did not use ANYTHING AT ALL - Not a dollar from this company, was not able to cancel, now, me, a single mother trying to rebuild credit, have a collection of $2400 with no recourse. Thanks Matchmaking for damaging my credit when you provided me with NOTHING. What are you wanting that money for? Please explain. When all I did was be there, late night, and now I can recognize the scam techniques they used for me to sign up. The good reviews are probably fake - if not, let's see the faces or true stories.

April 18, 2025
Unprompted review
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Reply from The Matchmaking Company

Myrian, we want to take a moment to clarify the details of your experience. After multiple outreach attempts with no response, your account was placed on a lack-of-contact hold. Unfortunately, your payment was not completed, and the account has since moved to collections.

As with any professional service, we’re unable to move forward without fulfilling the agreed-upon payment terms. Because the process was never able to begin, you didn’t experience the full scope of what we offer—including personalized matchmaking, coaching, and introductions.

We’re still happy to have a conversation if you’d like to revisit your options, but we hope this provides clarity around the situation and the steps that were taken.

Rated 1 out of 5 stars

They don’t respect the client’s wants and needs

I am sure how they have any high reviews but I don’t feel this company respects the fact you paid a lot a money for quality service. I signed up in December 2023 and the first matchmaker I worked with couldn’t even provide with a bio that includes certifications or credentials. At that point I was worried I made a mistake. One of the matches had been married 6 times and when I went back to the matchmaker she said that she was under the impression that he was married only 3 times. So they are not effectively vetting the matches. The next match I had told me he was not in a financial position to date. The other matches just opted not to meet. I understand that this is a process and it can take time but I have asked on several occasions to check in and just let me know they are still checking but it they don’t bother. At this point I am pretty disappointed and expect to get the same canned unempathetic response to this post as all of the other responses. I would had better luck on Facebook dating.
UPDATE: 4 months later after I got a response from my review. Nothing has changed. I have not heard anything from my matchmaker not even a general newsletter or any sort of correspondence.

April 10, 2025
Unprompted review
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Reply from The Matchmaking Company

Thank you for sharing your experience. We understand your concerns and appreciate your taking the time to provide detailed feedback.

While it’s true that matchmaking can sometimes be an unpredictable process, we always aim to ensure our clients feel supported, heard, and matched with care. After reviewing your experience, a member of our matchmaking team has already connected with you directly to address the concerns you raised. We're glad to hear that the conversation was productive and that you're feeling more confident and ready to move forward.

We remain committed to providing thoughtful, personalized matches, and we're here to support you every step of the way as your journey continues.

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