Patience and very friendly and positive customer treatment. Uncomplicated handling of my case (replacement of defective toothbrushes). All in all a sign of a customer service oriented company cultu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Looks stunning, feels amaazing. Great all around really and makes you wonder how the big names in the industry haven‘t built something like this yet. Only gripe with it really is the charger that f... See more
They did answer to my Email instantly and showed me that they take my problem serious and looked for a way to solve it right away without a hassle. I actually did expect it different, but they proofed... See more
From the order to the delivery just perfect and very professional. With their email support, they help you to understand the item and use it properly. Very well done. The brush itself is very high qu... See more
Company replied
Company details
Written by the company
Mate ist eine innovative Marke, die hochwertige Schallzahnbürsten und Zubehör anbietet. Unsere Schallzahnbürsten sind bekannt für ihre effektive Reinigung, die zu weniger Bakterien, Plaque und Zahnfleischentzündungen führt. Dank Studien, die zeigen, dass das Zahnfleisch auf die wechselnden Druckveränderungen des Schalls mit einem erhöhten Ionenaustausch reagiert, wird es durch die Zellaktivierung intensiver versorgt. Unsere Schallzahnbürsten sind aus robustem, IPX7-wasserdichtem Aluminium gefertigt und bieten dank schlanker Form einen minimalistischen Gegenentwurf zu klobigen Schallzahnbürsten aus Plastik. Wir bieten zudem Bürstenköpfe und Zubehör an, um alle Bedürfnisse unserer Kunden abzudecken. Wir legen großen Wert auf Kundenservice und bieten eine lebenslange Garantie auf alle mate Zahnbürsten an. Unser persönlicher Service garantiert eine individuelle und schnelle Betreuung, denn Vertrauen ist unser oberstes Gebot. Mate ist zertifizierter Shop mit Geld-zurück-Garantie und bietet einen risikofreien 30-Tage-Test an. Unsere Schallzahnbürsten werden von Zahnärzten und Dentalhygienikern empfohlen und sind besonders für Menschen mit empfindlichem Zahnfleisch und freiliegenden Zahnhälsen geeignet, da sie supersanfte Zahnreinigung bieten. Unsere Schallzahnbürsten haben einen leistungsstarken Akku und müssen nur alle 60 Tage aufgeladen werden. So können sie bequem auf Reisen mitgenommen werden. Jede mate kommt mit einem robusten Reise-Etui, inklusive Lüftungsschlitzen. Unsere Mission ist es, unseren Kunden eine schonende Schallzahnbürste für weiße Zähne und gesundes Zahnfleisch anzubieten.
Contact info
4.6
Excellent
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I brush my teeth easily
I brush my teeth easily, effectively and without harmful effects on the gums. The cleaning modes are varied, and the timer reminds you to take care of every square millimeter of your smile. The charge lasts a long time, and the design of the device is pure elegance.
November 30, 2023
Unprompted review
Reply from mate
Hi Merrill, thank you so much for your feedback! It's great to hear that our toothbrush has made your brushing experience easy, effective, and gentle on your gums. Our diverse cleaning modes and the timer feature ensure a thorough clean for every bit of your smile. We're thrilled that you appreciate the long-lasting charge and find the device's design elegant. If you need any further assistance or have more feedback, feel free to reach out. Here's to keeping that beautiful smile shining bright!😊
Best regards, Aylin
Aylin was very helpful
Aylin was very helpful, supportive, professional and friendly.
November 24, 2023
Unprompted review
Reply from mate
Dear Vlasta, thank you so much for your kind words! I'm thrilled that I could be of help. :) If you ever need further assistance or have more questions, feel free to reach out. Have a fantastic day! Best Regards, Aylin
Reply from mate
Hi Marien, thanks a bunch for the kind words! Glad to hear you're loving the product's look and performance. If you ever need anything else or have questions, feel free to reach out. We're here for you! 😊Best regards, Aylin
It was easy and friendly and quick
November 16, 2023
Unprompted review
Reply from mate
Thanks a lot for your positive review. I'm happy that you're happy with your products. :)
All the best! Julia
From the order to the delivery just…
From the order to the delivery just perfect and very professional. With their email support, they help you to understand the item and use it properly. Very well done.
The brush itself is very high quality, first time when you are not used to these kind of, it's a bit sickly on the gum. but second time it is a very pleasant experience and the teeth feel very clean and polished after
July 9, 2023
Reply from mate
Dear Armin, thank you so much for your wonderful feedback!
We are absolutely delighted to hear that your entire experience, from placing the order to the seamless delivery, was perfect and handled with utmost professionalism. Our team takes great pride in providing top-notch service, and we're thrilled that our email support was helpful in guiding you to understand and utilize the item effectively.
We're glad to know that you find the brush to be of very high quality. We understand that using a new type of brush for the first time might feel a bit different on the gums, but we're happy to hear that the subsequent uses have been much more pleasant. The fact that your teeth feel clean and polished after using it is fantastic news! Best regards, Aylin 😊
To compare the experience with my…
To compare the experience with my Philips electric toothbrush the cleanness is not as good.
March 28, 2023
Reply from mate
Thanks a lot for your review. mate is different than competitors, that's true and good as it is. We're delivering up to 40.000 sonic waves per minute which is clearly delivering effective and soft cleaning of gums and teeth. Sure, the individual feeling differs. Not every toothbrush suits for everyone. ;) I hope you've found a good solution that fits for you. Best regards, Julia
Top design, top effective
Top product, best quality, effective, fair price and cool design!
May 6, 2023
Reply from mate
Thanks for your review, Patrik!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.