Matiasmoellenbach Reviews 

I ordered a rug on June 1st, when the delivery time was stated as 8–10 weeks and there is still no concrete delivery date.

I was last promised delivery by the end of September, and even then it was to be on the safe side.

Unfortunately, I have to agree with all the reviews. Even now, more than six months later, I still haven't received my rug. What's more, "customer service" only responds when asked (once the delivery deadline has already passed) with the same email that others have received ("human error" etc.).

In detail:
March 21, 2025: I ordered a rug with a 10-week delivery time. That would be around the end of May.

June 10, 2025: Twelve weeks after placing my order, I mail them about the status of my rug. The response: "To be honest, we were hoping to send your rug out last week, but due to a human error, it did not arrive with the last shipment. […] We've arranged a new shipment from India to Denmark, and it's expected to arrive in about 6–8 weeks." - That would be end of July/beginning of August.

July 30, 2025: I ask about the rug again. The response is essentially identical to the previous one: "We were honestly hoping to send your rug last week, but unfortunately, due to a human error, we still do not have your rug. [...]
We're currently arranging a new shipment from India to Denmark, which is expected to arrive in 8 weeks." After I reply, not quite as friendly, I receive the following response: "That said, we are doing everything we can to complete your rug and get it to you in the coming 4 weeks." That would be the end of August.

August 21, 2025: I ask again. Their response: "At the moment, the rug is expected to arrive by the end of September."

September 8, 2025: Admittedly, it's not the end of September yet, but I decide to ask once more about the status of the delivery. Response: "Unfortunately, your rug hasn't arrived with the last shipment, and we will need to wait for the next batch. Pre-order wait times are typically 6–10 weeks.
We see you have already been waiting for more than 10 weeks, but it will still take a few more weeks."

At this point, I'm wondering if there's more to it than just incompetence. After all, a company that is unable to place orders correctly, take care of its customers, and write a decent email would have gone bankrupt probably long ago. I suspect some kind of calculation/tactic and am considering taking legal action.

I ordered two products in March 2025 – a lamp and a table. The lamp has still not been delivered, and the table that finally arrived last week had a large scratch on the side.

When contacting customer support, the reply I received was “we’re very sorry.” For products at this price point, this is outrageous.

I strongly advise others to think twice before ordering – poor quality control, endless delays, and zero accountability from customer service make this a very disappointing experience.

Still don't know if I'm going to receive the lamp or not.

Never received my rug. I was told the deliverance was delayed without any further elaboration. Atleast i received a refund, but that also took its time. Be careful buying from this one.

They are dishonest. You buy and give them money and you never get to see the products. I am waiting dince months and they even do no answer. Please avoid them, they are not trustworthy.
RUN AWAY!

Ordered a doormat to Berlin. Was afraid of bad reviews about delivery, but my rug came just in a week. Quality is really high. Made in India.

The most terrible experience. Bought a rug in March, with leadtime of 4 weeks. After 5 weeks i was informed that a “human error occured” and another 6 weeks have been added to the lead time. When this weeks passed, I enquired again after my rug to discover that another “human error” occured and i needed to wait another 8 weeks. Nobody ever contacts me, i need to discover it because i ask so. Do not buy here.

Scam: Placed an order for a rug a week ago. Messaged the business 4 times via email as there is no phone number listed. No response, no tracking.

Buyer beware.

We're a young couple and we've managed to buy our first home together. We spent ages choosing a rug and finally decided to spend a lot of money on one of these. It has not arrived. We've had no communication, no reply's to our many messages, nothing. I don't think it'll ever arrive based on these other reviews, and now we can't afford a new one. Please do not use this company. You can't do this to people.

I'm still waiting for a lamp that I preordered in July of last year. It's pre-order, so I was prepared to wait. And I was very happy when I received the notification in August that production would start and would approximately take 3-4 months.
Since then, I'm waiting for the lamp. And although it is of course annoying, it is not the wait time I'm upset about. It is the horrible customer service.
I never receive any updates without requesting them and the updates are very unspecific (and so far never true). There is never a reasonable explanation as to why production is delayed (I might actually be more understanding if I would know what's going on). I was offered a refund but that is not what I want, I really want to have the beautiful lamp that I ordered. So I keep waiting, but I have no trust that the current ETA will be kept and I do wonder how long I will have to wait eventually.
As a small company your focus should be your customer and for the price of the products I expect a lot more than if I would order something from a large retailer.
There are other items, I'd love to order, but I don't think I will given this experience.

Really poor service.
Unfortunately, I had to cancel my carpet order after waiting for over six months. I was assured that the amount would be refunded to my credit card within three weeks. Now I'll probably have to wait forever for that too.
Something fishy is going on in this online shop.

Unfortunately, I still haven’t received a lamp that I’ve ordered ONE AND A HALF YEARS ago.

If I wouldn’t still want to desperately receive that lamp at some point, I would’ve already cancelled several times and wouldn’t have trusted in their continuous consolation that the lamps are just about to arrive the next month.

As kindly as the teams respond, this kind of customer treatment is not just negligent but borderline deliberately deceptive. If you’re not able to order let alone deliver products, you should simply not offer them and should be open with about options with your customers (nor put them on the website with a pre-order date that I’ve been told you again, won’t be able to hold).

Ordered a rug in June, end of December I was told it had finally arrived (lead time was suppose to be 8-10 weeks) and that they would ship it beginning of January 2025. After not hearing back from them got in touch again. The result was that the rug had not arrived after all (this is now February). I asked for a full refund at this point.

Very disappointing shopping experience and absolutely strange how a big design brand like this has no control and overview over their orders. At no point they could tell me what the problem with the delivery was.

Rug ordered in April 2024. Still not received in January 2025. Company is promising the rug will get delivered every month. Do not order there!

Ordered a rug in June and have not received it. The company has never reached out to me regarding the delays without me initiating, and they always say it will be shipped “in a few weeks”. Disappointed and have requested a full refund. Buyer beware, to be sure.

Ordered a rug 7 months ago. Haven't received it yet. I need to nudge the customer service to have news, no proactive service from them.

great design, great quality, very helpful and friendly service, thank you for the wonderful carpet and tea pot, they please my eye every day!

Delays delays delays

I ordered a rug in April and I still haven't received it. Customer service keeps answering that "it's just a few more weeks" but they never give me any updates unless I write to them first. Really disappointed. I wonder if I have been scammed.

Ordered two rugs in the beginning of April. They kept being delayed and I was promised the rugs three times. Had to ask to get the money back. I finally got the money after almost 4 weeks (5 months after I ordered the rugs) Nothing but mails and excuses from April to September

We pre-ordered a lamp on 15.06.2023 and after several delivery delays we asked for a refund on 02.04.2024 and are still waiting on our refund. Very unprofessional company.