Matrizauto Reviews 1,639

TrustScore 5 out of 5

4.9

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Company details

  1. Car Dealer

Written by the company

A Matrizauto é a maior megastore automóvel de Portugal. A Matrizauto traz até si a maior variedade de viaturas seminovas, usadas e 0km ao preço mais baixo do mercado. A Matrizauto é parte do Grupo JAP, um grupo com mais de 100 anos de experiência no ramo automóvel.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Hello Rui

Hello Rui !
The boss of Gustavo Bento
Wanted to say, he is the best !
What a service!!! Super professional and super nice!!! Totally will recommend on him for the people :)))
I think he need to get some bonus for easter.
Obrigada :))))

March 31, 2026
Unprompted review
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Reply from Matrizauto

Exmo. Sr. Leenoy Taary,

Agradecemos imensamente pelo seu comentário positivo sobre o nosso atendimento!

É muito gratificante saber que a nossa equipa conseguiu proporcionar uma experiência satisfatória durante a sua visita. Estamos empenhados em oferecer um serviço de excelência e ficamos contentes por ter apreciado.

Obrigado e até à próxima visita!
A equipa Matrizauto

Rated 5 out of 5 stars

I recently bought a car assisted by Mr. Fábio Covas - Matrizauto, Lisbon

I recently bought a car through one of Matrizauto stores, and one of it's sellers, Mr. Fábio Covas, was an amazing source of not only knowledge in the industry but also extreme sympathy and helpfulness, not only on the sale itself but also explaining every single piece of information for post-selling.

I am very satisfied with the car I ended up buying and it was none other than through the help and professionalism of Mr. Fábio that it was such a great experience.

I know for sure if needed, I'm going to be contacting him and Matrizauto again.

March 4, 2026
Unprompted review
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Reply from Matrizauto

Exmo. Sr. Daniel Gomes,

Agradecemos sinceramente por partilhar a sua opinião connosco!

É um prazer saber que a sua experiência foi positiva. Estamos dedicados a proporcionar o melhor serviço possível e ficamos felizes por termos correspondido às suas expectativas.

Se precisar de algo mais no futuro, não hesite em contactar-nos. O seu feedback é muito valioso para nós.

Obrigado e até à próxima visita!
A equipa Matrizauto

Rated 5 out of 5 stars

I had an excellent experience…

I had an excellent experience purchasing my Nissan X-Trail at Matrizauto Olivais, thanks to the professionalism of Tiago Poletto. From the very first contact to the delivery of the car, the whole process was clear, transparent, and very well managed.

Tiago was always available to answer all my questions, explained every detail about the vehicle and the purchase conditions in a very professional way, and made sure the entire process was smooth and stress-free. It’s clear that he truly focuses on the customer and on providing a confident and positive buying experience.

The delivery of the vehicle was impeccable, and the car fully met my expectations. I highly recommend Matrizauto Olivais, and especially Tiago Poletto, to anyone looking to buy a car with confidence, transparency, and excellent service.

Without a doubt, a 5-star experience!

March 10, 2026
Unprompted review
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Reply from Matrizauto

Exmo. Sr. hakan ürkmez,

Agradecemos sinceramente por partilhar a sua opinião connosco!

É um prazer saber que a sua experiência foi positiva. Estamos dedicados a proporcionar o melhor serviço possível e ficamos felizes por termos correspondido às suas expectativas.

Se precisar de algo mais no futuro, não hesite em contactar-nos. O seu feedback é muito valioso para nós.

Obrigado e até à próxima visita!
A equipa Matrizauto

Rated 5 out of 5 stars

Good!

Good!

I bought used VW TCross. The car is like new.

Manager Tiago Poletto in Olivais helped me a lot by guiding me through the process of buying the car. He gave me all the information I needed to know about the car, about the process, etc. The process was actually fast I think: it took less then a week to bring the car from Portu to Lisboa. In the meantime Tiago helped me with the credit documents, insurance and gave me car documents (like car's certification, details about the warranty). Tiago answered quickly and was always on time when I visited the office.

I bought the car on the 5th November.

November 5, 2025
Unprompted review
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Reply from Matrizauto

Exmo. Sr. Vitalii Yulieff,

Ficamos muito contentes por saber que teve uma experiência positiva com a Matrizauto!

A sua satisfação é a nossa prioridade, e esperamos continuar a proporcionar-lhe experiências excecionais. Se precisar de mais alguma coisa ou tiver alguma questão, estamos sempre aqui para ajudar.

Até à próxima visita, desejamos-lhe viagens inesquecíveis ao volante do seu novo automóvel!
A equipa Matrizauto

Rated 5 out of 5 stars

My experience was fantastic

My experience was fantastic, thanks to Inês Coimbra, the agent who helped me with my purchase. She was very kind, patient, and never pushy. Inês showed me all the options that matched my budget and gave me clear, honest advice that helped me choose the right car for me. It was a smooth and enjoyable buying experience from start to finish.

Thank you, Inês. I’m truly happy with my new car! 🚗💫

October 27, 2025
Unprompted review
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Reply from Matrizauto

Exmo. Sr. Dror Matalon,

Estamos gratos pela partilha do seu feedback e apreciamos a sua contribuição!

Estamos encantados por saber que desfrutou da sua visita. A nossa equipa esforça-se para oferecer experiências excecionais, e é gratificante saber que atingimos esse objetivo consigo.

A sua satisfação é a nossa prioridade!
A equipa Matrizauto

Rated 5 out of 5 stars

Good evening everyone

Good evening everyone, recently I bought a car from Matrizauto, they're service is very good , I meet with Mr.Carlos, he is very friendly & his behavior is very good. I think if you want to buy a car, you can go Matrizauto & talk with them.Thanks 🙏🙏🙏🙏

October 15, 2025
Unprompted review
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Reply from Matrizauto

Exmo. Sr. sujit das Anu,

Estamos gratos pela partilha do seu feedback e apreciamos a sua contribuição!

Estamos encantados por saber que desfrutou da sua visita. A nossa equipa esforça-se para oferecer experiências excecionais, e é gratificante saber que atingimos esse objetivo consigo.

A sua satisfação é a nossa prioridade!
A equipa Matrizauto

Rated 5 out of 5 stars

Bruno Ribeiro - great agent

My Portuguese is not great, so I’m sorry it’s in English, but I feel I would do an injustice if I didn’t praise Bruno Ribeiro! He was amazing. Not only was he patient in explaining everything to me, he was also very proactive in ensuring that my needs were met. If any expats are looking for a car in the Braga area, I 100% recommend getting one from Matrizauto and working with Bruno! (His English is better than my Portuguese). Thank you for helping us through it all Bruno!

July 4, 2025
Unprompted review
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Reply from Matrizauto

Exmo. Sr. Cris Gonçalves,

Ficamos muito contentes por saber que teve uma experiência positiva com a Matrizauto!

A sua satisfação é a nossa prioridade, e esperamos continuar a proporcionar-lhe experiências excecionais. Se precisar de mais alguma coisa ou tiver alguma questão, estamos sempre aqui para ajudar.

Até à próxima visita, desejamos-lhe viagens inesquecíveis ao volante do seu novo automóvel!
A equipa Matrizauto

Rated 5 out of 5 stars

Helpful , kind talented like tiago




I recently bought a car, and I had the pleasure of being assisted by Tiago Poletto from the showroom. From start to finish, he made the entire process smooth and stress-free. He was incredibly kind, patient, and professional. Tiago went above and beyond to help me understand everything clearly, guiding me through the documents and all the necessary steps with ease. I truly appreciate his support and would highly recommend him to anyone looking for excellent service. Thank you, Tiago, for making this experience so easy and pleasant!
Tiago é o melhor! Highly recommend 🥰

May 30, 2025
Unprompted review
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Reply from Matrizauto

Exmo. Sr. Sabnam Baral,

Agradecemos sinceramente por partilhar a sua opinião connosco!

É um prazer saber que a sua experiência foi positiva. Estamos dedicados a proporcionar o melhor serviço possível e ficamos felizes por termos correspondido às suas expectativas.

Se precisar de algo mais no futuro, não hesite em contactar-nos. O seu feedback é muito valioso para nós.

Obrigado e até à próxima visita!
A equipa Matrizauto

Rated 5 out of 5 stars

Diogo at Matrizauto was super helpful…

Diogo at Matrizauto was super helpful and professional. We went to a Matrizauto because of the after sales service they offer. Diogo took us through each step of the purchase and took the time to explain all aspects of the process and even how to navigate the in-car controls. We liked his honesty.

February 6, 2025
Unprompted review
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Reply from Matrizauto

Dear Mr. Russel Whittle,

We are very pleased to hear that you had a positive experience with Matrizauto!

Your satisfaction is our priority, and we hope to continue providing you with exceptional experiences. If you need anything else or have any questions, we are always here to help.

Until your next visit, we wish you unforgettable journeys behind the wheel of your new vehicle!
Matrizauto Team

Rated 5 out of 5 stars

Carla Almeida was incredible

Carla Almeida was incredible. She helped us with the entire process and we now have a great car. We are very pleased with her exceptional service. Whenever we had a question or concern Carla was always available. We are beyond grateful to have her help with our car purchase. We are very happy and Thank You Very Much Carla.

November 20, 2024
Unprompted review
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Reply from Matrizauto

Dear Mr. Prashant Wadhwani,

We sincerely thank you for your positive feedback regarding our service!

It is truly rewarding to know that our team was able to provide a satisfying experience during your visit. We are committed to offering excellent service, and we are glad you appreciated it.

Thank you, and we look forward to your next visit!
The Matrizauto Team

Rated 5 out of 5 stars

We worked with Rui and he was super…

We worked with Rui and he was super patient and helped us find the car that worked for us. When we went back to pay and pick up the car it was a quick process. Very happy we found Matrizauto and Rui!

September 5, 2024
Unprompted review
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Reply from Matrizauto

Exmo. Sr. Christian Gennerman,

Agradecemos imensamente pelo seu comentário positivo sobre o nosso atendimento!

É muito gratificante saber que a nossa equipa conseguiu proporcionar uma experiência satisfatória durante a sua visita. Estamos empenhados em oferecer um serviço de excelência e ficamos contentes por ter apreciado.

Obrigado e até à próxima visita!
A equipa Matrizauto

Rated 4 out of 5 stars

Desculpe vou escrever em inglês

Desculpe vou escrever em inglês, não sou fluente em português.

Thank you very much for your service. It has a good level. The only thing that disappointed a bit that I had to come 4 times for different reasons before we closed the deal. It takes a long time to process a deal, maybe it is normal in Portugal. For sure you will be the best if you could close a deal in one week. Maria worked great and she tried to explain everything that I asked. Some questions stood not answered like the history of the car and I had to request a third party to give it to me. Definitely I will recommend your service, let’s see, if the car is a really as good one, as you said. Thank you.

December 7, 2023
Unprompted review
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Reply from Matrizauto

Exma. Sra. Ilia Redkin,

Ficamos contentes em saber que sua experiência na Matrizauto foi positiva.

Se houver algo específico que você gostaria de destacar sobre o nosso serviço ou se houver algo que possamos melhorar, por favor, não hesite em nos informar. Estamos comprometidos em oferecer o melhor atendimento aos nossos clientes.

A sua satisfação é a nossa prioridade!
A equipa Matrizauto

Rated 5 out of 5 stars

Andre Dias was very knowledgeable about…

Andre Dias was very knowledgeable about all the cars and helped us narrow down our choices. We ended up with a 2022 Nissan Juke that we absolutely love! The buying process was easy and not stressful!

July 15, 2023
Unprompted review
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Reply from Matrizauto

Boa tarde , Sue Herndon, customer,

Agradecemos imensamente pelo seu comentário positivo sobre o nosso atendimento!

É muito gratificante saber que a nossa equipa conseguiu proporcionar uma experiência satisfatória durante a sua visita. Estamos empenhados em oferecer um serviço de excelência e ficamos contentes por ter apreciado.

Obrigado e até à próxima visita!
A equipa Matrizauto

Rated 5 out of 5 stars

Excellent service, overall great experience

I visited Matrizauto, Porto to purchase a Nissan Leaf with my wife. Ricardo was assigned to the sale and was excellent! He was polite, friendly and helpful, keeping us well informed throughout the process. There were a couple of issues, meaning the first car was not suitable, Ricardo arranged another car, which was perfect, it took some time and it was missing a charging cable, but all issues were resolved eventually. Overall great!

June 11, 2023
Unprompted review
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Reply from Matrizauto

Exmo. Sr. Richard Woodward,

Estamos gratos pela partilha do seu feedback e apreciamos a sua contribuição!

Estamos encantados por saber que desfrutou da sua visita. A nossa equipa esforça-se para oferecer experiências excecionais, e é gratificante saber que atingimos esse objetivo consigo.

A sua satisfação é a nossa prioridade!
A equipa Matrizauto

Rated 5 out of 5 stars

Joao was patient, professional and an amazing communicator.

Joao was patient, spoke great English and listened to our needs. He found us the exact type of vehicle we needed and at the price point we wanted to pay. His communication throughout the buying process was clear and concise. I have no regrets and look forward to annoying him with more questions later! Thanks again Joao and outstanding performance.

March 31, 2023
Unprompted review
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Reply from Matrizauto

Boa tarde Kyle,

Ficamos muito contentes por saber que teve uma experiência positiva com a Matrizauto!

A sua satisfação é a nossa prioridade, e esperamos continuar a proporcionar-lhe experiências excecionais. Se precisar de mais alguma coisa ou tiver alguma questão, estamos sempre aqui para ajudar.

Até à próxima visita, desejamos-lhe viagens inesquecíveis ao volante do seu novo automóvel!

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