I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
FANTASTIC - could not be happier with this deep carpet office chair protector mat ! WOW using it for over a week and it hasn't moved not even a little bit. THNAK YOU ALL FOR PRODUCING /SELLING A... See more
Company replied
Quick shipping! I purchased the thickest mat they sold since my total carpet thickness exceeds 1”. It did not disappoint. Good quality and very sturdy. I expect it to last. Delivery was great. No issu... See more
I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door... See more
Company replied
Company details
Information provided by various external sources
At Mat Stores we offer a wide choice of quality floor and surface protection solutions for the home and office at competitive prices, including chair mats, indoor and outdoor entrance mats and anti-fatigue mats.
Contact info
United States
- customerservice@matstores.com
- matstores.com
4.7
Excellent
688 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Exactly what I wanted and prompt service
October 8, 2025
Reply from Matstores
Thank you for your review.
We are pleased you have found the product you were looking for and the service you received was as expected.
Kind regards,
Mat Stores
Fast reliable service
Fast reliable service, the mat chosen was exactly how it was described, overall excellent.
October 8, 2025
Reply from Matstores
Thank you for your positive review.
We are delighted that the mat is how you expected and the service you received was reliable.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
I order 2chairs yesterday and the one 1…
I order 2chairs yesterday and the one 1 chair has damage.
October 13, 2025
Unprompted review
Reply from Matstores
Thank you for your review.
Please contact us directly with your order number so we can assist you further.
Kind regards,
Mat Stores
No fuss and on time
Not a particularly complicated order but delivered quickly with care, no fuss, and in good condition. How purchasing an item should be.
October 4, 2025
Reply from Matstores
Thank you for your kind words.
We are pleased to hear the purchasing experience was as expected and you are happy with the product received.
Kind regards,
Mat Stores
the mat it just the perfect size
the mat it just the perfect size and thickness to stay under my powerchair.
October 3, 2025
Reply from Matstores
Thank you for your feedback
We are pleased the mat is suitable for your needs.
Kind regards,
Mat Stores
Good company
Had issues with delivery courier. When I contacted Matstores I had a full response to get the situation resolved quickly.
The product we bought was first class, so very pleased with the company overall.
September 27, 2025
Reply from Matstores
Thank you for your feedback.
We are sorry there were issues with the delivery but we are glad this got resolved quickly and to your expectations.
We look forward to helping you again in the future.
Kind regards,
Mat Stores
First time user
Web site was easy to navigate and informative for choosing the right mat for our chair and flooring ( carpet). The timely updates related to shipping made the experience a 5 star.
September 27, 2025
Reply from Matstores
Thank you for your positive review.
We are delighted to hear you found the information on our website helpful.
Please let us know if we can assist in the future.
Kind regards,
Mat Stores
Mat works
Mat works, the bad part is the corners don't lay flat and it is easy to trip over.
September 24, 2025
Reply from Matstores
Thank you for your feedback.
We are sorry to hear the mat is not laying flat, please do not hesitate to contact us for us to assist you further.
Kind regards,
Mat Stores
Ordering was easy and product was quality.
Ordering was easy. Product was what I expected and as described.
August 28, 2025
Reply from Matstores
Thank you for your feedback.
We are delighted to hear you found the ordering process easy and the product was as expected.
Kind regards,
Mat Stores
One minute it was on it’s way and Poof, and it’s gone.
I ordered a mat for my office chair and while monitoring the delivery progress, I was suddenly told that it had been delivered. This was a bit odd, bearing in mind I work from home and my office door is literally next to my front door. The delivery driver very kindly took a photo of me receiving my delivery and signed it in my name. The only problem was, the person in the photo was of completely different ethnicity to myself. Anyway, I contacted Vicky at Mat Stores and she was very helpful and made it clear that one way or another they would solve the problem. As it turns out, the delivery driver dropped my package at a house that had a name, not a number and in the road off of my road, which also has a different name. So well done DHL.
September 5, 2025
Unprompted review
Reply from Matstores
Thank you for your review.
We apologise for the issues you experienced with DHL, however we are glad you managed to locate the delivery and Vicky assisted you with this promptly and effectively.
Please do not hesitate to get back in touch if there is anything we can help with in the future.
Kind regards,
Mat Stores
I was very impressed by my experience…
I was very impressed by my experience buying from Mat Stores. They had the exact mat I wanted at a very competitive price. It was shipped quickly in a well-packed box that protected it completely, and I also found the aftersales communications from Mat Stores to be very responsive and impressive. Will definitely buy from them again :)
August 31, 2025
Unprompted review
Reply from Matstores
Thank you for your feedback and kind words.
We are delighted that you found the product you required on our website at a good price.
We are also pleased the customer service team responded to your queries promptly. We look forward to assisting you again in the future.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are glad the delivery arrived in good time and you are happy with your purchase.
Kind regards,
Mat Stores
Amazing product
Amazing product. I have had other protectors a few times, and they keep getting cracked—this one is thicker and the best one I've had so far.
Very pleased with the quality.
August 26, 2025
Reply from Matstores
Thank you for your kind words.
We are delighted to hear this is the best chair mat you have had and you are pleased with your purchase.
Please let us know if we can assist with anything in the future.
Kind regards,
Mat Stores
Good product as described
July 25, 2025
Reply from Matstores
Thank you for your review.
We are pleased you are happy with the product you have purchased.
Kind regards,
Mat Stores
Fantastic carpet gripper protector
Fantastic carpet gripper protector I'm the wheelchair user and it doesn't even move when I turn my wheelchair on it fantastic product
June 26, 2025
Reply from Matstores
Thank you for your review.
We are delighted to hear the mat is working well for your needs.
Kind regards,
Mat Stores
Had the mat a few weeks
Had the mat a few weeks, cost about £50. Seems to be very good quality. Its sitting on a fairly cheap carpet but looks to be protecting it well. Soon got used to moving about on my computer chair. Only downside is slightly is watch your toes on the edges if barefoot, can be painful.
June 24, 2025
Reply from Matstores
Thank you for your feedback.
We are pleased to hear the mat is protecting your carpet as expected.
Please let us know if there is anything else we can help with.
Kind regards,
Mat Stores
Good quality
Good quality, but you need to be VERY careful when opening it, there is a warning. It springs open very violently even with some weight applied, it needs 2 people really. Beware!
June 30, 2025
Reply from Matstores
Thank you for your review.
It is very important that the unrolling instructions included in the box are followed to avoid any damage or injury.
We are pleased to hear you are happy with the quality of the mat purchased.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your feedback.
We are happy to hear you were pleased with the whole experience.
Kind regards,
Mat Stores
Brilliant service from Bethany
Brilliant service from Bethany, who displayed care, consideration, and professionalism throughout the situation I faced. I needed to return a damaged item, which she replaced promptly and efficiently.
She listened attentively, established the situation, and was courteous throughout. I greatly appreciate how she patiently responded to my many questions and addressed every concern promptly and effectively, ensuring my complete satisfaction.
June 10, 2025
Unprompted review
Reply from Matstores
Thank you for your feedback and kind words.
We are sorry to hear an item was damaged, but we are glad this was dealt with promptly and resolved the way you expected. We will ensure this feedback gets passed on.
Please do not hesitate to contact us if there is anything else we can help with now, or in the future.
Kind regards,
Mat Stores
Reply from Matstores
Thank you for your review.
We are delighted to hear you are happy with your purchase and would buy from us again.
Please let us know if there is anything we can help with in the future.
Kind regards,
Mat Stores
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