No notification of delayed product. Been waiting for the two items I bought on pre sale for my daughter along with their membership way back in April . As the shipping date came and went I emailed Mat... See more
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Terrible company customer service is atrocious Wont deliver to post shop either Will not go out of their way to help if a missed delivery occurs will only cancel your order meaning you miss out on... See more
I have been a dedicated collector for 20 years, and Mattel Creations has completely ruined the hobby. Collecting is supposed to be fun, but the last 3 years have brought nothing but frustration and sa... See more
Really disappointed with Mattel Creations UK. In June 2025 I pre-ordered the F1 Movie Hot Wheels. About 2 weeks ago (March 2026) it finally was produced and shipped, however the package have been lost... See more
1.4
Bad
143 reviews
No history of asking for reviews
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Horrible
Horrible, selling exclusive stuff to force us to sign for membership, after signing for the membership the delivery was cancelled, what a scam. Do not get in their traps just ask for chargeback.
April 10, 2023
Unprompted review
Lagoona Blue order CHP1889099 arrived…
Lagoona Blue order CHP1889099 arrived perfectly and timely. As does every single item I order from Mattel Creations! Thank you very much!
October 5, 2022
Unprompted review
NOPE
First time ordering thru them and they sent a defective doll. After waiting so long for them to send, it was disappointing to receive a faulty doll. Mattel Creations refused to exchange (told me to buy another and pay s/h and processing fees again). Mattel said because the doll was defective, I would receive the s/h and processing fees back. Haven’t received my refund and this was back in May 2022. Customer service is nonexistent. Also I ordered a membership with my first order and I really wish I could get refunded for that because I would NEVER order from them again. Sad because I grew up with Mattel and seeing that they have no quality control or customer service is awful.
***Update*** After 3 months of constantly contacting Mattel, they finally issued a refund. But, I would definitely not order from them again.
July 30, 2022
Unprompted review
Selling non existing stock and did not pay back full price and fees
I ordered Queen Elizabeth II Barbies and paid with my VISA. After a few days I received an email that my order was cancelled due to non existing stock. I informed the Mattel Support that I also was charged with currency exchange fees but they did not react. I neither received my fees nor the full price back!
April 28, 2022
Unprompted review
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