No notification of delayed product. Been waiting for the two items I bought on pre sale for my daughter along with their membership way back in April . As the shipping date came and went I emailed Mat... See more
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Terrible company customer service is atrocious Wont deliver to post shop either Will not go out of their way to help if a missed delivery occurs will only cancel your order meaning you miss out on... See more
I have been a dedicated collector for 20 years, and Mattel Creations has completely ruined the hobby. Collecting is supposed to be fun, but the last 3 years have brought nothing but frustration and sa... See more
Really disappointed with Mattel Creations UK. In June 2025 I pre-ordered the F1 Movie Hot Wheels. About 2 weeks ago (March 2026) it finally was produced and shipped, however the package have been lost... See more
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Horrible
Horrible, selling exclusive stuff to force us to sign for membership, after signing for the membership the delivery was cancelled, what a scam. Do not get in their traps just ask for chargeback.
Lagoona Blue order CHP1889099 arrived…
Lagoona Blue order CHP1889099 arrived perfectly and timely. As does every single item I order from Mattel Creations! Thank you very much!
NOPE
First time ordering thru them and they sent a defective doll. After waiting so long for them to send, it was disappointing to receive a faulty doll. Mattel Creations refused to exchange (told me to buy another and pay s/h and processing fees again). Mattel said because the doll was defective, I would receive the s/h and processing fees back. Haven’t received my refund and this was back in May 2022. Customer service is nonexistent. Also I ordered a membership with my first order and I really wish I could get refunded for that because I would NEVER order from them again. Sad because I grew up with Mattel and seeing that they have no quality control or customer service is awful.
***Update*** After 3 months of constantly contacting Mattel, they finally issued a refund. But, I would definitely not order from them again.
Selling non existing stock and did not pay back full price and fees
I ordered Queen Elizabeth II Barbies and paid with my VISA. After a few days I received an email that my order was cancelled due to non existing stock. I informed the Mattel Support that I also was charged with currency exchange fees but they did not react. I neither received my fees nor the full price back!
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