Matthew Mercury Watches Reviews 164

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the watches, for their beautiful design, high quality, and elegant appearance, often exceeding expectations. Many people highlight the exceptional customer service, noting quick responses, helpfulness, and a commitment to ensuring satisfaction. The overall service is described as excellent, with consumers appreciating the efficient process and clear communication throughout their purchase journey. However, some customers also noted issues with delivery times, mentioning that items took longer to arrive than expected, sometimes causing disappointment for special occasions. A few other people also felt that the quality of certain components, like watch bands, did not meet their expectations, describing them as feeling cheap or showing signs of wear quickly.

What people talk about most

Product

Reviewers express high satisfaction with the product, often highlighting its excellent quality and appealing... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent craftsmanship,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising wonderful and fast... See more

Customer service

Customers had positive experiences with customer service, often describing it as exceptional, outstanding,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and exceptional from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very conciencious is how I would best describe them. My automatic watch arrived much sooner than expected and it was very well wrapped. Exactly as the pictures described, the watch was beautiful. Pres... See more

Rated 5 out of 5 stars

I am not a big review writer but when you have customer service as good as the one I just had, I needed to write. I was having trouble installing a rubber strap I purchased. The customer service repre... See more

Rated 5 out of 5 stars

I had to increase number of stars ⭐️ to 5, the response from customer support was above all expectations, thumbs up 👍. ———————— The watch is beautiful but unfortunately can’t say same thing about t... See more

Rated 5 out of 5 stars

They did the the "eta is X but well get it for you earlier" trick, which i didnt mind at all. Im an event planner and had an important event which i had given up the hopes of receiving it before it b... See more


Company details

  1. Clock Watch Maker
  2. Fashion Accessories Store
  3. Jewelry and Watch Insurance Company
  4. Watch Manufacturer
  5. Watch Store

Written by the company

Swiss movement handmade watches, designed for timeless elegance.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great quality and look

I was looking for a watch with a touch of green in it to match my suit, and my buddy, who already had another Matthew Mercury watch, said they were awesome. So I decided to pre-order their Dan Green model. It took a little longer than I thought, but when the watches finally arrived, they were well worth the wait. The anticipation was well deserved - the watch is strikingly beautiful, made with good materials. Truly, it excelled in every way. I wholeheartedly endorse this brand; it offers a sweet deal for a Swiss chronograph watch.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Flawless customer service

Flawless customer service. Quick responses, up to date progress of delivery.

The product is outstanding, beautiful and perfectly crafted.

10/10

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

A long wait but worth it.

A long wait but worth it.
Absolutely 💯 love my white watch with blue strap.
Customer service were excellent always replying to my emails and gave me extra strap and wallet for the delay

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful watches and wonderful people

I am the lucky owner of two wonderful Matthew Mercury watches: Plan B and The Color Sensation. I am impressed by their beauty as well as by their great quality. However, my experience with the company allowed me to discover people of high professionalism, understanding and elegance. They went to the extreme to satisfy my needs and make me a satisfied customer with memories of a wonderful experience. I am extremely grateful and I want to thank to the person who corresponded with me for kindness, understanding and patience.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Dan W watch

So, I recently picked up the Dan W watch Matthew Mercury for my boyfriend, who coincidentally also goes by the name Dan :)

I like the light blue hands on this watch – they're a real standout feature. They add a subtle pop of color to the whole design. And paired with the brown leather strap and that crisp white face, it's just a match made in style. When my boyfriend dresses up in a white shirt and brown shoes, this watch is the perfect finishing touch. The box it comes in feels like pure luxury. Great unboxing expirence. When I handed it over to my bf for his birthday, the look on his face when he opened that box was priceless. It really added that extra special touch to the gift.

I have to admit, I'm not the most watch-savvy person out there, but this watch has a chronograph feature that my bf was absolutely thrilled about. It seems to be pretty darn accurate, and he was impressed with how it all worked. So, kudos to Matthew Mercury for packing in those cool features.

Overall, I'd totally recommend this brand to anyone looking for a stylish and quality watch. I'm seriously considering getting one for myself now. Hey, Matthew Mercury, a small discount would be a nice little bonus, wouldn't it? Thanks in advance! 😉

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

A Captivating Addition to My Watch Collection

As someone who genuinely appreciates quality watches and has a soft spot for Omega timepieces, I recently got my hands on the Magnum Black by Matthew Mercury. Let me tell you, this watch has stirred up some serious excitement in my collection. The level of craftsmanship and attention to detail is something that immediately caught my eye.

The Magnum Black's sleek and elegant black design is a head-turner, no doubt about it. What impressed me even more is the Swiss movement ticking away inside. It's the kind of precision and accuracy that's synonymous with Swiss watchmaking, and you can literally see it in how the watch's hands glide effortlessly around the dial.

I was pleasantly surprised by the watch ability to win me over. There's this certain weight to it on my wrist that just oozes luxury, much like the feeling I get from my prized timepieces.
The watch effortlessly shifts from casual to formal settings, just like the watches I've come to adore. This watch has quickly found a spot in my daily rotation (I bought extra silver strap that change easily with back pin, changing totally the look of the watch)

In the end, I have to say that the Magnum Black has more than earned its place among my collection. It's a refreshing addition that captures the essence of fine watchmaking, and if you're someone who's into quality watches, the Magnum Black is definitely worth a closer look. It also cost less :)

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Black b Gold

Black b with gold bracelets
Just amazing
Great size on the wrist, got tons of WoW effect on it.

Thank you

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

I really love my Matthew Mercury watch

I really love my Matthew Mercury watch! It's stylish, elegant, and reliable. When I opened the box, I was amazed by the small details and the skill that went into making this watch look better than the pictures on their website ( I bought the double date model for ladies). I can wear it for any occasion because it goes well with both casual and formal outfits.

The watch is made with high-quality materials and feels very sturdy. You can tell that they chose each part carefully to make sure it lasts a long time. The smooth and shiny finish makes it look even more sophisticated.

It keeps accurate time, and the glass on top is very tough and won't get scratched at all. I'm confident that this watch will stay with me through all my adventures :)

The whole experience, from ordering to delivery, was fantastic. I'm happy with my purchase

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

I recently got my hands on the Matthew…

I recently got my hands on the Matthew Mercury Double Date watch, and I must say, it has quickly become one of my favorite accessories. This watch effortlessly combines class and practicality, and I couldn't be happier with my purchase.

Design and Appearance:
The combination of the white face with coffee gold and silver colors gives it a sophisticated and versatile look. It's the kind of watch that effortlessly complements any outfit, whether I'm dressing up for a special occasion or keeping it casual.

Quality and Durability:
One thing I appreciate about Matthew Mercury watches is their commitment to quality. The watch is no exception. It is crafted with premium materials, including a sturdy stainless steel case and bracelet that give it a durable feel. The scratch-resistant sapphire crystal ensures that the watch stays looking new even after regular wear and of course the swiss movement which is the reason I know this company in the first place.

Functionality:
The watch offers practical functionality that makes it a reliable timepiece. The movement keeps accurate time without the need for manual adjustments. I particularly love the double date feature, which adds a unique and charming touch to the watch's overall design. Additionally, its water resistance feature gives me peace of mind, allowing me to wear it confidently in various situations (I swimm with it with no problem)

Customer Service:
I believe that good customer service is essential, and I'm happy to report that Matthew Mercury has exceeded my expectations. They have been responsive and helpful throughout my purchasing experience, ensuring that I had all the information I needed and addressing any concerns promptly. Their commitment to customer satisfaction has made my overall experience even more enjoyable.

Conclusion:
If you're in search of a timepiece that effortlessly combines style and functionality, you find it. Its timeless design, exceptional craftsmanship, and practical features make it a standout choice for women who want a watch that enhances their everyday look. With its blend of elegance and reliability, this watch has become an indispensable part of my wardrobe. I highly recommend Matthew Mercury.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

I recently received the Black B-set…

I recently received the Black B-set ladies watch, and I absolutely love it! It's a sophisticated and stylish timepiece that goes well with any outfit.

The black face and rose gold case make a bold and elegant combination. It really stands out and adds a touch of glamour to my look. Plus, the two rose gold bracelets included in the set give me options to match different styles.

Whether I'm getting dressed up for a special occasion or wearing it casually, this watch always makes a fashionable statement. It's the perfect accessory for a modern woman like me who values style and quality :)

In short, the Black B-set is a beautiful watch that exceeded my expectations. It's stylish, reliable, and adds a touch of elegance to any outfit. I highly recommend it to anyone looking for a timeless and versatile timepiece.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

love the attention to details

love the attention to details in the design of the "Magnum Black" watch. The chronograph position is unique and adds to its charm. The watch is not only aesthetically pleasing, but also highly accurate, which is exactly what you would expect from a Swiss watch. Overall, it was a good experience and it definitely gives off a luxurious vibe.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect

Great watches! It looks very stylish and have an amazing quality. I am really happy with the watch. The order delivered on time.

Highly recommended

I will definitely buy more

January 24, 2023
Unprompted review
Matthew Mercury Watches logo

Reply from Matthew Mercury Watches

Dear Anna,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you're enjoying your new watch and that it has met your expectations in terms of style and quality.

At Matthew Mercury, we pride ourselves on providing excellent products and services, so we're delighted that you found our delivery service to be prompt and reliable.

Your recommendation means a lot to us, and we look forward to serving you again in the future. Please don't hesitate to reach out if you have any further questions or if there's anything else we can do to assist you.

Thank you again for choosing Matthy Mercury Watches!

Best regards,

Rated 5 out of 5 stars

I'm very satisfied with the watch

I'm very satisfied with the watch, the shipping was on time and very accurate as the watch itself

December 27, 2022
Unprompted review
Matthew Mercury Watches logo

Reply from Matthew Mercury Watches

Dear Karyna,

Thank you for taking the time to share your feedback with us! We are delighted to hear that you are very satisfied with your recent purchase of the watch.

We always strive to provide our customers with high-quality products, and we are glad to hear that the watch met your expectations. We are also happy to hear that the shipping was on time and accurate, as we understand how important it is to receive your order promptly and in good condition.

Thank you again for your kind words, and we look forward to serving you again in the future.

Best regards,

Rated 5 out of 5 stars

Great!

Great!
Arrive on time
High quality
Great unboxing experience
Recommended.

December 3, 2022
Unprompted review
Matthew Mercury Watches logo

Reply from Matthew Mercury Watches

Dear valued customer,

Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a great experience with our product, from the timely delivery to the high-quality item you received.

We also appreciate your positive comments about the unboxing experience, as we believe that every aspect of our product and service should contribute to a delightful customer experience.

Thank you for recommending us to others, and we hope to continue exceeding your expectations in the future. Please do not hesitate to reach out if there is anything else we can do to make your experience even better.

Best regards,

Rated 1 out of 5 stars

Don’t do it, Seriously

A huge mistake buying from this company. Purchased a watch just a month ago and came in with dust all over it and didn’t work. They told me the battery died and I should go buy a new one and replace it. Taken back that I had to be the one to fix a new purchase I brought the watch to two stores and neither could get the battery out of the watch or fix it. I asked for my money back and they said only if I pay to ship it back which is half the price of the watch itself. I’ve filed a chargeback with Chase but what a disaster this purchase was. Timeline:
- Purchase took 3 weeks to arrive
- Product was dusty and didn’t work
- I was asked to take time and money to fix it
- When that wasn’t possible they still wouldn’t provide a refund or free shipping back to them which negates their “Return Policy”

Moral of the story you’re better spending your money elsewhere or literally anywhere else. This company is a joke.

December 17, 2022
Unprompted review
Matthew Mercury Watches logo

Reply from Matthew Mercury Watches

Dear Mark,

We are sorry to hear about your negative experience with our company. We strive to provide all our customers the best possible products and customer service, and we apologize for falling short in this instance. We appreciate your feedback and will take it into consideration to improve our processes.

Regarding the shipping time, we understand that waiting for a product to arrive can be frustrating, especially when it takes longer than expected. We guarantee worldwide delivery within 5-12 business days. In your case, shipping time took 12 days, which is under our guarantee timeframe.

In regards to the condition of the watch, we take full responsibility for any defects or issues with our products. However, our watches are tested before they are shipped out, and we have no record of any defects when the watch left our logistics center. We understand that sometimes issues can arise during shipping, and we are always willing to work with our customers to resolve any issues that may arise.
In your case, as you claim the battery druin out, we offer to pay for the battery replacement in a local service center, but you refuse that offer.

We want to clarify that we did provide you with a return label to send the watch back to us, but you chose to open a chargeback. We are glad to hear that you were able to receive a refund from your credit card provider.

Once again, we apologize for the inconvenience and frustration this experience has caused you. We will use your feedback to improve our processes and customer service moving forward.

Rated 5 out of 5 stars

Dan W model

I order the Dan W model
Amazing Chronograph , someone pay attention to each detail in this watch.
Top quality when it comes to the materials and Swiss movement.
Great price point for Swiss watch
Recommended .

November 29, 2022
Unprompted review
Matthew Mercury Watches logo

Reply from Matthew Mercury Watches

Dear Warezon,

Thank you for taking the time to provide feedback on your purchase of the Dan W model. We are thrilled to hear that you are satisfied with your watch and appreciate your kind words about its attention to detail, top quality materials, and Swiss movement. It's great to know that you also found the price point to be reasonable for a Swiss watch.

Thank you for recommending our product, and we look forward to serving you again in the future.

Best regards,

Rated 5 out of 5 stars

I buy the watches from this brand…

I buy the watches from this brand multiple times and it's amazing. The watch's quality is premium. Delivery time is fast.

I'll order the next watch for Christmas...

November 29, 2022
Unprompted review
Matthew Mercury Watches logo

Reply from Matthew Mercury Watches

Thank you for sharing your positive experience with us! We're glad to hear that you're satisfied with the quality of our watches and our delivery service.
It's always great to have repeat customers like you, and we look forward to helping you choose your next watch for Christmas. If you have any questions or concerns, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Super happy with my purchase!

Super happy with my purchase!! Customer service is great!
Highly recommend

April 13, 2022
Unprompted review
Matthew Mercury Watches logo

Reply from Matthew Mercury Watches

Thank you so much for your positive feedback!

We're thrilled to hear that you're happy with your purchase and that our customer service met your expectations.
If you have any further feedback or questions, please don't hesitate to let us know.

Thanks again!

Rated 5 out of 5 stars

Very nice watch. Highly recommended!

I had some concern about the watch, but i really liked how it looks so i decided to give it a chance.
And im so happy about it!
I love the watch. It is indeed look great - upgrade everything I'm wearing.
But also you can tell it's a good quality. Very light weight, feel so comfortable on the hand.
Highly recommended!

November 29, 2022
Unprompted review
Matthew Mercury Watches logo

Reply from Matthew Mercury Watches

Noam, thank you so much for your feedback!

We're glad to hear that you're enjoying your new watch and that it has exceeded your expectations.
We strive to provide high-quality products that our customers will love, and it's great to hear that we hit the mark with your purchase.

Thank you for your support, and we hope to see you again soon!

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