Very conciencious is how I would best describe them. My automatic watch arrived much sooner than expected and it was very well wrapped. Exactly as the pictures described, the watch was beautiful. Pres... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am not a big review writer but when you have customer service as good as the one I just had, I needed to write. I was having trouble installing a rubber strap I purchased. The customer service repre... See more
I had to increase number of stars ⭐️ to 5, the response from customer support was above all expectations, thumbs up 👍. ———————— The watch is beautiful but unfortunately can’t say same thing about t... See more
They did the the "eta is X but well get it for you earlier" trick, which i didnt mind at all. Im an event planner and had an important event which i had given up the hopes of receiving it before it b... See more
Company details
- Clock Watch Maker
- Fashion Accessories Store
- Jewelry and Watch Insurance Company
- Watch Manufacturer
- Watch Store
Written by the company
Swiss movement handmade watches, designed for timeless elegance.
Contact info
4.6
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Good watches but straps need improvement
I had used Matthew Mercury Watches, gifted by someone, and they are working well, They are good water-resistant, straps are although not good but look good.
May 26, 2022
Unprompted review
Reply from Matthew Mercury Watches
Thank you for sharing your feedback.
We're glad to hear that you're enjoying the functionality and water-resistant features of the watch.
We appreciate your comment regarding the straps, and we'll definitely take that into consideration for future improvements.
Our leather straps made from premium genuine leather that are carefully selected for their durability and strength.
If you facing a problem with the strap, please reach us out at:
support@matthew-mercury.com and we take care of it from there.
Thank you for choosing Matthew Mercury, and we hope you'll continue to enjoy your watch. Please don't hesitate to contact us if you have any further comments or suggestions.
Best regards,
The Matthew Mercury Team
Thank you for choosing Matthew Mercury, and we hope you continue to enjoy your watch!
Delivery of my watch took longer than…
Delivery of my watch took longer than expected. I am still waiting for one of the watches I ordered, it's been 2 months now with no communication from the company. The watches feel light and the clasp keeps opening on 2 of them, not happy
March 7, 2022
Good service
January 27, 2022
i have been looking for the right watch…
i have been looking for the right watch for months , in all the local stores
and on line
found what i was looking for on site with Matthew Mercury
great service and watch arrived today , was just what i was expecting
great job
Thanks
January 26, 2022
I love this!
I love this type of watch because it goes with my style and has a beautiful design
January 24, 2022
Unprompted review
It looks and feels like a china watch.
It looks and feels like a china watch.. sorry, even the watches I buy in china looks much more classy.
Hopefully the quality will be a better one; I'll see along the time
January 24, 2022
Reply from Matthew Mercury Watches
Hi Vivien :)
We are sorry you feel that way...
Actually, our watches are made from top quality materials. Nothing is "cheap" with our watches, let us explain about our materials:
1. While most brands use Japanese or Chinese movements, we use only Swiss movements in every model within our house collection. Our handcrafted movements are created by “Ronda”, a Swiss company specializing in accurate movements since the beginning of the 20th century. The high quality of the mechanism places our watches in line with high-end, world-class premium brand watches.
2. Our watches come with a high-end 316L stainless steel case, which has a high purity level. The case boasts of excellent form and strong function.
In addition, 316l stainless steel colors will not fade and are anti-tarnish, very strong, unbreakable, and can wear for a lifetime. 316l stainless steel is lead-free, nickel-free, allergy-free, which make it very friendly with the human body.
3. Each Matthew Mercury house timepiece is crafted using sapphire crystal glass, the most premier of its kind available in today’s market. In addition to providing ultimate protection from scratches and bumps, it seals and protects the delicate inner parts of the watch to ensure the glass is clear and scratch-free for prolonged use.
Sapphire crystal is made in very high temperatures, and it is constructed of crystalline aluminium oxide. It is then cut with a diamond saw, grinded, and polished to the finished “glass” product.
We hope you find this reply useful.
In any other question or concern, we are always available in chat (on our website) or by mail :)
It Deserve 5 stars
It’s really amazing watch ,it took 18 days to arrive but it was totally worth waiting.
January 23, 2022
Too much time to deliver
Too much time to deliver! 2 weeks... it's 21st century.
The watch is OK, basically what I expected. But the watch strap is cheap. It's the same as Swatch, which is 5 times cheaper. Is it better to buy Swatch next time, hey, guys?? Too much money spent on the boxes. Don't try to fool us next time. This is indecent.
Basic level of quality - yes, But not more.
Do not recommend. But you can try - at your own risk, if you like the model.
January 12, 2022
Reply from Matthew Mercury Watches
Hi Alexey :)
We are sorry for the long wait! Due to covid situation in the world, shipping can take more time to Russia.
We make sure to use the best materials in our watches, let us explain about our materials:
1. While most brands use Japanese or Chinese movements, we use only Swiss movements in every model within our house collection. Our handcrafted movements are created by “Ronda”, a Swiss company specializing in accurate movements since the beginning of the 20th century. The high quality of the mechanism places our watches in line with high-end, world-class premium brand watches.
2. Our watches come with a high-end 316L stainless steel case, which has a high purity level. The case boasts of excellent form and strong function. In addition, 316l stainless steel colors will not fade and are anti-tarnish, very strong, unbreakable, and can wear for a lifetime. 316l stainless steel is lead-free, nickel-free, allergy-free, which make it very friendly with the human body.
3. Each Matthew Mercury house timepiece is crafted using sapphire crystal glass, the most premier of its kind available in today’s market. In addition to providing ultimate protection from scratches and bumps, it seals and protects the delicate inner parts of the watch to ensure the glass is clear and scratch-free for prolonged use. Sapphire crystal is made in very high temperatures, and it is constructed of crystalline aluminum oxide. It is then cut with a diamond saw, grinded, and polished to the finished “glass” product.
Our bands are made from genuine leather and should hold for long time use. If something is wrong with your band, please let us know, and we will make sure to replace it for you.
P.S we don't know any "swatch" watch trade for $40 :)
We hope you find this reply useful. In any other question or concern, we are always available in chat (on our website) or by mail :)
Highly recommend
Gold watch is really awesome. Very good quality. Highly recommend.
Fast shipping, good communication,
January 10, 2022
It is wonderful!!!
January 10, 2022
Tough to review honestly when my watch…
Tough to review honestly when my watch is over a month for delivery so far…. And still no watch.
January 5, 2022
Reply from Matthew Mercury Watches
Hi Colin :)
We are happy to see you got the watch already!
We are sorry for the long wait, due to this covid situation we all face, shipping can take a bit longer than usual.
We will be happy to hear your thoughts about the watch now that you have got it!
In any other question or concern, we are always available in chat (on our website) or by mail.
Watch came after 1 month since I have…
Watch came after 1 month since I have ordered, but it is Christmas so I guess everything is late.
December 27, 2021
I still have not received the watch…
I still have not received the watch that was purchased several months ago. Do not buy from this company. They are scammers. I have flagged as scam on my credit card!
December 17, 2021
Reply from Matthew Mercury Watches
Hi Damon Fisher
Your package is in transit on the way to you.
You can track it on that link:
https://t.17track.net/en#nums=92748927005390000178687756
The watch should be on your wrist in the next free days.
We are sorry for that delay, right now it's up to your local post office speed as the package is already in your country as you can see.
We will be here until you will get the package and enjoy our watch!
Matthew Mercury was very responsive…
Matthew Mercury was very responsive with me as I waited for the watch to be delivered. I sent two emails inquiring the delivery of the watch, and the response was within the hour. Excellent packaging when the watch arrived.
December 16, 2021
One of my favorite watches ever
One of my favorite watches ever! Bold yet classy! It’s got a personality and i’m living for it!
Thank youuuuuuu!!
December 15, 2021
BEWARE….
Company WILL NOT refund a cent if product is not working.
All good reviews are based upon receiving a working product…if product is not working, you’re out of luck.
Company DOES NOT back their products…
DO NOT PURCHASE FROM THIS COMPANY!!!!
I have ALL documentation from Matthew Mercury to prove this case.
DO NOT PURCHASE FROM THIS COMPANY!!! (Many other companies offer similar quality for less!)
December 7, 2021
Unprompted review
Delivery complications and wrong colour
The logistics company used for delivery claimed 2 failed deliveries at times we were home, before we were able to track the item down and collect from the Depo. Matthew Mercury customer service were helpful and quick to respond but couldn't help beyond requesting another delivery. On collecting the item the wrong colour of watch was sent (brown rather as black).
After taking over 3 weeks to arrive we don't have time to arrange an exchange. It was bought for a birthday present and the recipient still likes the watch but disappointed it's wasn't the colour they had originally chosen. The watch itself it elegent and of great quality.
November 24, 2021
I have not received my watch I asked…
I have not received my watch I asked for a refund and no response, the tracking information provided leads to so.e Chinese language website where you can't read a thing. This company is an absolute scam.
November 20, 2021
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