Order bed and mattress about 2 months ago. Got delivery after a month. Could not assembled it because of manufacturing fault, could not use bedroom for that long then they did send faulty part which i... See more
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See what reviewers are saying
Great mattress, excellent product. No faults with Mattress.co.uk. Just please get rid of the delivery company that act on your behalf as they are dragging your reputation down. 10 days to take deliv... See more
Shocking customer service!! I ordered a quilt for next day delivery, 7 days later nothing received I called, texted and tried to chat (not answered),eventually waited on the phone for 45 minutes to... See more
1. Mattress went back from delivery depot to mattressonline. One voicemail left by delivery company and rest calls from private number. They decided to send the mattress back. 2 matress online... See more
Company details
About Mattress.co.uk
Information provided by various external sources
At Mattress.co.uk we are committed to providing great customer service and great products from leading brands to our customers all over the United Kingdom.
Free Delivery
Mattress.co.uk provides Free UK delivery* to your room of choice throughout England, Scotland and Wales.
We provide a free professional two man delivery service that will deliver your purchases to your room of choice.
We deliver most items Monday to Friday, 9am-6pm. *Some remote area restrictions apply.
Expert Advice
We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.
You can contact our customer service department at 0333 123 0891, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.
Contact info
PO Box 100, Long Ing Lane, BB18 6WT, Barnoldswick, United Kingdom
- 0333 123 0891
- info@mattress.co.uk
- mattress.co.uk
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great bed slow delivery
delivery took about two and a half weeks dont know why so slow(as bed was in stock)
but was delivered free and in perfect condition great bed great price but woudnt use if i was in a hurry but cant put all the blame on them maybe they shoud change couriers
they phoned 2 days before del and 1 hour before they brought my bed so the del men did a good job
Great value, top notch service & communication.
£80 for a divan base with an rrp of £160! Fab! They kept in contact about delivery and it was delivered when they said! They even gave us a window of time that it would be delivered in and phoned an hour before just to let us know that it would be there soon! The delivery gents took it up the stairs for us and into the bedroom and offered to unpack it too!
Would definitely buy from them again and reccommend to anyone!!
enjoyable shopping experience
bought bed for my son who reports that its extremely comfortable and has had best night's sleep in ages. I've used the delivery company CEVA before and wouldn't hesitate to use them again. Very pleased with delivery booking service and delivery itself.
Excellence, great product, great price, great delivery!
The decision to buy a new mattress is straight forward, the selection process is bewildering - it's not like you can return it like an article of clothing. And it's not a low cost, throwaway item either.
The website was pretty informative but even when I made my decision I still felt nervous but when the purchase arrived, a quick look at the quality was reassuring.
The first night's sleep was fantastic and reinforced the decision to buy a new mattress and that the selected product was right. Absolute confidence now that the decision was correct and the website was spot on.
Delivery was a matter of days not weeks, able to select date & time, delivery guys were on time, and placed the matress in my bedroom for me, even putting on overshoes to avoid marking the carpet.
All round from start to finish I am very pleased with the experience - Oh and the price paid was fantastic - 70% off rrp, can't be bad!!

Reply from Mattress.co.uk
No Problem
Booked a mattress on line, it arrived on the day and at the agreed time. No problems and mattress was as described. If I need another one I would not hesitate to use this service again.
Superb service
All ran to clockwork, the order, confirmation, delivery date organised.
With the snow we've been having, was wondering if the delivery would have been cancelled, but delivery men rang the day previous to delivery, to confirm, and on the day, querying what state my road may be on. My road is an upwards sloping hill, still icy.
Delivery men parked at the bottom, and carried my mattress up the hill. Service above and beyond.
After needing a good night's sleep for years, this new mattress was a delight to sleep on last night.
Many thanks to a superb firm.

Reply from Mattress.co.uk
SNOW PROBLEM FOR ME
If you need a mattress next day this company is not for you,if you know what you want and can wait a few days then this is the company for you.I am pleased with the delivery and quality of the mattress
Great quality bed and matress for a good price.
Excellent quality bed and matress for a very competitive price. Great delivery process and excellent delivery men to take to the room, assemble and remove the packaging. Marks on the base so am waiting to hear from the company but otherwise would fully recommend, hence the four rather than the 5 stars at the moment.

Reply from Mattress.co.uk
lovely comfortable bed , great price
delivered to the room i asked it to be taken to , very polite drivers, easily assembled, good quality item and very very comfortable and the price was very reasonable

Reply from Mattress.co.uk
A better experience than shopping
If you want to buy a mattress without frustration Order from Mattress.co.uk company Because thet are honest and trustworthy. and know how to keep customers. Thank you..

Reply from Mattress.co.uk
Good service, good mattress
Matress was delivered on-time despite the weather and the delivery people were friendly and helpful. The mattress was as expected.
excellent product and service
The mattress was of a high standard and communication was great.
do not expect a quick delivery or any contact. prepare to do all the ringing round.
very bad service. no phone calls to say where the order was. constant phone calls in my own time to chase them. excuses that they were sold out yet the system is live ! ordered on the 19th December 2012, still no date for delivery ( 10th January 2013 ). expected delivery is now another week or two.
cheap for a reason. would not recommend to anyone.

Reply from Mattress.co.uk
Know what you want and buy with confidence, works perfectly for me !
Research your requirements thoroughly, order with knowledge and confidence.
Check out delivery arrangements and be prepared to compromise. All agreed stick to it, System works a treat !My Order Place on line 08 Dec 12, My delivery date 22 December 2012, confirmed br phone 24hrs prior, delivery day p
driver/mate phoned en route with precise ETA ,Two mattresses delivered and asked would I like cover plastic removed and taken away, how great's that !
Would definitely use again.
Mattress was a great price, is very well made and was delivered on time. A nice point was that the delivery people phoned and told us what time they were coming so I didn't have to hang about waiting. Wish everyone was as professional as this company. Thanks
Excellent service
I placed an order for 2 double mattresses. The order was confirmed immediately. A date and time was given, and this was the time it was delivered. Excellent service, especially so close to Christmas. I am going to order another mattress for my elderly mother. Very good and reliable service. Highly recommended.
Ten out of ten plus a gold star!
First class product, excellent customer service, pleasant & efficient delivery company.
geat mattress great service
great price for quality mattress. mattress delivered on said day and time.would buy from mattress.co.uk again.
Not happy was told it take upto 10 days delivery
Well I put a order on 3 dec
It didn't arrive so I rang on the 17 dec
Thy didn't know wats happen
Then the delivery personal rang saying Ur order will get to u on 4 jan I was really upset
Becoz it was a Christmas gift
Then the rang again to say sorry it will come on 10 jan but I hav't had no responded from the company
I had to ring & do the running around to contact the company
Not had no price cut for letting me down which could help

Reply from Mattress.co.uk
Fast efficent would definately buy again
Ordered online and got a confirmation email straight away. The following day received a call to arrange delivery, so I knew when to be home. I was advised the driver would call an hour before he reached us so we would know he was on his way. Got an email the day before to confirm AM / PM and then got a call from the driver the evening before to advise we would be the first delivery of the morning and he didn't want to call too early and wake us up. The mattress arrived in perfect condition in a heavy duty transparent plastic cover, so it was easy to have a quick inspection and verify all was well. The mattress itself is superb, extremely comfortable and great value. I couldn't recommend these guys enough and will definitely be buying from them again.
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