Mattress.co.uk Reviews 

314
TrustScore 2.5 out of 5

2.7

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Rated 2 out of 5 stars

Order bed and mattress about 2 months ago. Got delivery after a month. Could not assembled it because of manufacturing fault, could not use bedroom for that long then they did send faulty part which i... See more

Rated 3 out of 5 stars

Great mattress, excellent product. No faults with Mattress.co.uk. Just please get rid of the delivery company that act on your behalf as they are dragging your reputation down. 10 days to take deliv... See more

Rated 1 out of 5 stars

Shocking customer service!! I ordered a quilt for next day delivery, 7 days later nothing received I called, texted and tried to chat (not answered),eventually waited on the phone for 45 minutes to... See more

Rated 1 out of 5 stars

1. Mattress went back from delivery depot to mattressonline. One voicemail left by delivery company and rest calls from private number. They decided to send the mattress back. 2 matress online... See more

Company details

  1. Bedroom Furniture Store

About Mattress.co.uk

Information provided by various external sources

At Mattress.co.uk we are committed to providing great customer service and great products from leading brands to our customers all over the United Kingdom.

Free Delivery

Mattress.co.uk provides Free UK delivery* to your room of choice throughout England, Scotland and Wales.

We provide a free professional two man delivery service that will deliver your purchases to your room of choice.

We deliver most items Monday to Friday, 9am-6pm. *Some remote area restrictions apply.

Expert Advice

We have a team of highly experienced Bedding Consultants available to help you choose the bed or mattress that's right for you.

You can contact our customer service department at 0333 123 0891, our telephone support lines are open Monday to Friday 9.00am to 5.30pm.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

314 reviews

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No recent history of asking for reviews

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2.7

All reviews

(314)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

A genuine bargain bought simply and speedily .

Website chosen for name, the Silentnight Clara memory foam mattress was on sale for less than half price and free delivery! I could easily track my order at every stage, was telephoned on day before delivery and given an am/pm window . Delivery was professional and the mattress lives up to my high expectations.The memory foam layer is luxurious, the mattress really firm and supportive.If I have a complaint it is that my old bed base needs its legs shortened -- the mattress is so thick and springy my wee legs have trouble reaching the floor.

June 19, 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Many thanks for your great review. Best wishes from all at mattress.co.uk

Rated 4 out of 5 stars

good value for the price

so far it seems a good buy its reasonably firm and comfortable quality wise time will tell

June 6, 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Many thanks for taking the time to right a review. We are sure your mattress will continue to support you for a long while to come. Best wishes from Mattress.co.uk

Rated 5 out of 5 stars

Good quality mattress

Iam very happy with the quality of my mattress. The delivery men were very helpful, ringing an hour before delivery and taking the mattress up my difficult spiral staircase without any complaints.

June 3, 2014
Unprompted review
Rated 4 out of 5 stars

Happy Sleeper!

I ordered my mattress online and The transaction went smoothly . Despite being informed that the carrier would contact me to arrange delivery, I had to ring the carrier myself twice. On the positive side, both the company and carrier were most helpful when I requested to change the delivery address. I am extremely happy with the mattress I purchased and would not hesitate to use mattress.co.uk again in the future.

May 29, 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

We are delighted to hear you are happy with your new mattress and we look forward to being of help again in the future. Best wishes from all at Mattress.co.uk

Rated 5 out of 5 stars

absolutely brilliant

the whole process from the start, easy to order and pay for, easy arranging the delivery, they turned up on time, undamaged, pleasant and helpful delivery men, great quality mattresses at good prices. well done.

May 20, 2014
Unprompted review
Rated 4 out of 5 stars

Fantastic

I ordered a silent night mattress, I was contacted within a few days with a delivery date, which was only a couple of weeks wait. The driver contacted me when he was an hour away. The mattress is lovely, just what I wanted.

May 11, 2014
Unprompted review
Rated 5 out of 5 stars

100% A HAPPY CUSTOMER

Would highly recommend using this company as everything went without a hitch. Ordered my chosen bed which was a very good price & everything couldn't have gone more smoothly. I got the delivery date & was phoned the day before to give me an estimate time to expect delivery (7-10am). It was delivered at 7.10am. The guys were wonderful & took it to upstairs room, removed packaging, assembled bed & took packaging away. Would use this company again if purchasing a bed.

May 10, 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

We are delighted to hear such a great review. Best wishes from all at mattress.co.uk

Rated 5 out of 5 stars

Perfect performance

The ordering was so simple. Just a few days afterwards I selected a delivery slot. It turned up exactly when I wanted and I even received a call an hour earlier to warn me. Great

May 9, 2014
Unprompted review
Rated 5 out of 5 stars

Good product good service.

This is the third mattress purchased from the factory shop. Purchased for my sons single bed. The price was very good for this quality of product and as usual the delivery date and time slot were bang on with no time wasted hanging around all day. Will continue to use this company when the daughters bedroom gets decorated and she has new bed.

May 5, 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Many thanks for such a glowing report. We look forward to you shopping with us in the future. Regards from Mattress.co.uk

Rated 2 out of 5 stars

Great mattress, less great delivery service

My double mattress arrived on the correct date and time following and email and telephone call. It was wrapped in a plastic cover. One delivery man sat in the lorry outside and one man arrived at the door with the mattress.
When I enquired how he planned to get it up the stairs on his own, he implied I should help him. I told him to get the other man out of the lorry to help.
Both men then took the mattress upstairs into the bedroom. The plastic cover was swiftly removed without any discussion with me by one of the men, who cut it off the mattress with a stanley knife. He took the packaging and then they left.
My concern over this, is that if the mattress had turned out to require returning, I would not be able to do so as the packaging had been removed. As it turns out, is is a good mattress and luckily suits my needs.
For that reason I only give this 2 stars.

April 30, 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

We are very sorry to hear of your delivery experience. The service we offer is to room of choice with assembly and packaging removal. We will feedback your comments to the courier company for investigation. Please be assured that in the unlikely event there was an issue with your mattress, it would still have been collected with or without the packaging.

We do hope this does not deter you from using us in the future. Best wishes from all at Mattress.co.uk

Rated 5 out of 5 stars

Excellent King and single beds received, excellent and on time delivery.

I ordered a king and a single bed. Both are excellent quality for the money. They are quite firm but that suits us and we are exceptionally pleased with our purchase. The headboard that came with the king was far superior than I expected, and it looks great. The delivery men were cheerful, and we were able to speak to them direct on delivery day just to give them clearer directions to our cottage on Anglesey as the postcode didn't truly reflect the actual location. Customer service were very slow to answer the phone, but were very helpful once through. All in all, I would strongly recommend these products as EXCELLENT value for money.

April 12, 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Thank you for your review. We are delighted to hear all went well with your order from start to finish. We hope to see you shop with us again in the future.

Rated 5 out of 5 stars

Brilliant

Lovely Mattress just like it says on the internet really pleased
No messing about just ordered and telephoned to let us know when arriving .

March 25, 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

Many thanks for the great review, best wishes from all at mattress.co.uk

Rated 5 out of 5 stars

Outstanding!!

Great communication + quality product = v happy! 😄

March 24, 2014
Unprompted review
Mattress.co.uk logo

Reply from Mattress.co.uk

We are delighted to hear we were able to meet all your expectations

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