We bought 3 beds from Mattress world 5 years when we moved house, great quality and excellent value for money. 5 years later and a house move and it was time to get some new beds to fit the new house.... See more
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Best company about been using mattress works for many years, had several beds & mattresses off Sean along with wardrobe sets never a issue always fast and reliable delivery, kept upto date & times wit... See more
Will never use again, especially whilst they use DX as their delivery company. see my review for DX for long story about how mattress arrived 9 days later than promised, and then to the wrong addre... See more
Delivery /customer service is a joke!! Ordered a mattress Sunday on select day delivery Wednesday Tuesday night receive an email - mattress will be delivered Thursday!!! re-arrange my day... See more
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Will never use again
Will never use again, especially whilst they use DX as their delivery company.
see my review for DX for long story about how mattress arrived 9 days later than promised, and then to the wrong address despite numerous phone calls to DX.
Couldnt contact Mattress world....only email option and have still had no reply after 6 days.........
Sorry Mattress World but you need to review both your delivery service and consumer service.
July 25, 2017
Unprompted review
I made a real newbie mistake by …
I made a real newbie mistake by ordering from this company without reading reviews, my excuse for being such a fool is that I believe they are owned by Dunelm Group and as such expected more.
Ordered a mattress and told delivery would be next day. Nothing arrived next day and nothing from the company to explain why.
Checked the tracking number with DX Freight and it said "out for delivery", this is now two days after the order. Nothing arrived
Day 3, tried to call mattress world and delivery company, on hold to both for 30 minutes before phone line goes dead, tried 3 times, same thing happens each time.
Now i expect a mountain to climb to try and get a refund and it seems impossible to talk to anyone.
I guess we are spoilt in many ways by decent customer focused internet suppliers, this lot are not one of them.
My advice is pay a little extra for peace of mind and give this shambolic lot a miss.
July 13, 2017
Unprompted review
No delivery
I ordered a mattress with this company as they had a wide selection at reasonable prices. Stated next day delivery however once through the next available derlivery was one week later.
Received an email confirming the mattress had been dispatched and will be delivered on the due date between 7am and 8pm a text will be sent with an accurate time slot.
Waited in all day with no text so decided to call the delivery distributor to be told that the mattress was due to be delivered today however this hasn't gone out as they are awaiting stock. Once stock is received it will need to be quality checked and could take several days and to contact Mattress world.
I called them very upset and angey as I have not only waited in all day I had taken my old mattress to the tip so now have no where to sleep.
April 26, 2017
Unprompted review
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