It was easy to use the website and select the shirt and size. I would recommend a preview after selecting the name you want printed to see how it looks. I'd also recommend an option to select from a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appears to be of descent quality. Haven’t washed yet, I’m not crazy that it needs to be air dry and not in dryer. It’s a gift, so I don’t know yet. Unless you expect to pay unreasonable priority de... See more
Company replied
The price is decent, could be better but decent. I've ordered from you guys several times, and the product is always good too, The only reason I gave 4 stars instead of 5 is the shipping. It always ta... See more
Company replied
Nothing went wrong. Hat arrived in a timely manner and was exactly as it looked in the pic. Thank you. In retrospect however, the next time I order anything similar, I will make sure, prior to purchas... See more
Company replied
3.7
Average
513 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy order and delivery
Everything surrounding ordering and delivery was without a hitch. I was a little concerned ordering from an add on Instagram, but this company put my concerns to rest.
My husband, who is 80, loves Toby Keith and his song 'Don't let the old man in'. So the hat was a real hit! He also loves the distressed look.
Thank you!
September 4, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you so much for your heartfelt review—we're truly touched!
We're so glad your experience from ordering to delivery was smooth and that we could help ease any concerns about shopping with us. It means a lot that you chose us for such a special gift.We love that your husband, a proud 80-year-old Toby Keith fan, is enjoying the hat and the meaningful sentiment behind "Don't Let the Old Man In." That’s the kind of joy we hope to bring with every order. 🙏
Thank you for sharing this moment with us—and thank you for your trust. We’re honored to serve customers like you. 💙
Warm regards,
Maturelion Customer Service Team
Reply from Maturelion
Dear Customer,
Thank you for your feedback! We're so glad you're happy with the quality of the product and the speed of delivery.
We truly appreciate your support! Looking forward to your future orders! 😊
Warm regards,
Maturelion Customer Service Team
Reply from Maturelion
Dear Customer,
Thank you so much! We're absolutely thrilled to hear your shirt looks great and fits perfectly—exactly what we hope for every customer. 💙
We truly appreciate your support! Looking forward to your future orders! 😊
Best regards,
Maturelion Customer Service Team
I feel cheated
1) I don’t appreciate being targeted with an ad on Instagram, for a cool looking t-shirt that’s clearly “American”, and then that shirt come directly from China.; 2) the graphic on the shirt is a glorified “plastic” iron-on. It’s impossible to not wrinkle or get a creatse through the graphic. It’s disappointing in the long term quality and wearability. I fold my t-shirts, and the folding leaves creases in the graphic, so it looks like I pulled this shirt straight out of my laundry hamper.
August 21, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you for your honest feedback—we truly appreciate you sharing your concerns.
First, we sincerely apologize for any confusion caused by our advertising. If the shirt was presented in a way that suggested it was made or shipped from the U.S., that was misleading. While our designs are inspired by American values and style, the garments are printed and shipped from our facility in other place to ensure quality control and fair pricing. We’ll be clearer in future ads about this to set the right expectations.
We’re already reviewing our printing process and materials to improve softness, flexibility, and wash/fold resilience. In the meantime, we’d like to do our best to help you with the item you received, please kindly offer your order information to our email support@maturelion.com so we can check it better.
Thank you for holding us accountable. Your feedback helps us do better.
Best regards,
Maturelion Customer Service Team
Shipping took way too long and I asked…
Shipping took way too long and I asked for a 3xl and got a marked 3xl that wouldn’t fit my granddaughter. I’m telling everyone I can you guys suck🖕
September 3, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
We're sorry to hear you were disappointed with our service experience. We're deeply concerned to learn that your delivery took longer than expected and that the size you received wasn't what you expected. We strive to provide quality products and timely service, but it seems we fell short on this occasion.
Please contact our customer service team at support@maturelion.com so we can address these issues directly and work to resolve them. We welcome the opportunity to correct the problem.
Thank you for bringing this matter to our attention and appreciate your patience and understanding.
Sincerely,
Maturelion Customer Service Team
Wrong item sent
Wrong item sent. Customer Service not very helpful, had to contact them several times and they appear confused. I still have not received the correct item!
August 29, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
I'm very sorry for the inconvenience you've experienced. We have confirmed the error and arranged for the correct item to be resent as of yesterday. Thank you for your patience and understanding.
If you have any further questions or need additional assistance, please feel free to reach out to us atsupport@maturelion.com. We are committed to ensuring you receive the correct item as soon as possible.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Maturelion Customer Service Team
Great shirt
This shirt was bought for a friend who absolutely loved it. It is very well made. I really like the fact that the color looks faded a bit.
August 27, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you so much for your kind feedback! We're thrilled your friend loved the shirt and that you appreciate the quality and unique faded color—it's one of our favorite vintage-inspired details. 👍
We take pride in crafting well-made, meaningful apparel that people feel good wearing. It means a lot to us that it brought joy to your friend. We truly appreciate your support! 🙏
Best regards,
Maturelion Customer Service Team
Appears to be of descent quality
Appears to be of descent quality. Haven’t washed yet, I’m not crazy that it needs to be air dry and not in dryer. It’s a gift, so I don’t know yet.
Unless you expect to pay unreasonable priority delivery fees, it will take a full 10 days for arrival. It ships from China.
September 1, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
We're glad the quality appears good so far, and we hope it continues to meet your expectations after washing. We understand the air-dry recommendation isn't always convenient, but it's to help preserve the print and fabric for long-term wear.We're sorry for any frustration with the shipping time and want to be transparent. We offer several shipping options, and while Priority Delivery does come at an additional cost, it helps speed up handling and transit time.
We truly appreciate your patience and understanding, especially since it's a gift. If you ever have any questions or need help in the future, we're here for you. 💖
Best regards,
Maturelion Customer Service Team
Very cool clothing and nice wear!
September 1, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you so much for the kind words! We're thrilled you love the clothing and find it cool and comfortable to wear.
That means a lot to us!Thank you for being part of the Maturelion family—we truly appreciate your support. Can’t wait to see you in more gear soon! 💙
Best regards,
Maturelion Customer Service Team
Too long of a bill and cap in height to
Too long of a bill and cap in height to
Small.
Doesn’t seem like it is made of American standards.
September 1, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you for your feedback, and we’re sorry the hat didn’t meet your expectations. We apologize that it felt too small and that the fit didn’t seem up to your standards.
We want all our gear to be comfortable and well-crafted, so we’re truly sorry it fell short for you.We’d love to learn more so we can improve—please feel free to reach out us via email support@maturelion.com with your order details, and we’ll make sure your concerns are heard.
Thank you for sharing your thoughts, and we appreciate your honesty.
Best regards,
Maturelion Customer Service Team
Lpve the hat
Product as expected but everyone hates the Shop app so tracking was not practical.
August 31, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you for your feedback! We're glad the product met your expectations.We're sorry to hear you had issues with the Shop app and tracking—your experience is important to us.
We’re working to improve the tracking experience and will share your feedback with our team to help make it more user-friendly.In the meantime, if you ever need help with order updates, feel free to reach out directly—we’re always here to help!
Thank you for your support. 🙏
Best regards,
Maturelion Customer Service Team
The product was good
The product was good, but the international exchange fee triggered a breach and my account was drained by someone in Ireland. I had $200 in there. Our grocery money. It took a lot of time and fees to get that money back. You should beef up your security. We won't be ordering from you again.
August 12, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
We're deeply sorry to hear about the serious issue you experienced with your account. We want to be very clear: we do not have access to your bank account or payment information, and we cannot control or prevent external fraud related to international transaction fees or banking security. The payment process is securely handled through trusted third-party payment gateways (like PayPal, Stripe, or your card provider), which are encrypted and protected.
That said, we are truly heartbroken to hear about the financial hardship you went through—especially losing grocery money meant for your family. That must have been incredibly stressful, and we sincerely empathize with your situation.While we cannot influence bank-level security or international transaction monitoring, we take your feedback seriously and will continue to work with secure, reputable payment partners to ensure the safest checkout experience possible.We’re truly sorry that this experience has led you to stop ordering from us, and we respect your decision.
Please know that your safety and trust are important to us, and we wish you and your family strength and security moving forward.
Best regards,
Maturelion Customer Service Team
Great shirts fornthe summer
Great shirts fornthe summer. Would love the sleves even a bit smaller, but great quality, fast delivery, and I love the henley look! 3x is good for me...stocky Marine.
August 15, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you for your feedback! We're so glad you're loving the shirts for summer and that the henley look and quality meet your expectations—great to hear the 3X fits well for your stocky build. We truly appreciate the support from a fellow Marine!
Thanks for the suggestion about the sleeve fit—we’ll share that feedback with our design team. We’re honored to outfit those who serve, and we’re glad you’re happy with your order.
Thank you for choosing us and for your kind words! 💙
Best regards,
Maturelion Customer Service Team
Ordered a Tee Hirt and Tank Top
Ordered a Tee Hirt and Tank Top. Took about 10 days to get the order. I was unable to teach anyone to confirm the order. Tracking system said order had been delivered when it had not been. Tank top was spot on! tee shirt was very thin and ripped the very first day I got it.
August 25, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
We're really sorry to hear about the issues with your order. We apologize for the confusion with the tracking—saying the package was delivered when it hadn’t arrived—and that you couldn’t reach anyone to confirm delivery. We will improve our email notification as soon as possible.
We’re glad the tank top fit well, but we’re truly sorry the tee shirt was too thin and ripped after just one wear. We’d like to make this right. Please send us your order number to support@maturelion.com so we can look into this help you solve it.
We appreciate your patience and feedback, and we’re sorry for the inconvenience.
Best regards,
Maturelion Customer Service Team
Reply from Maturelion
Dear Customer,
We're really sorry to hear you haven't received your item. We completely understand how frustrating this must be.
Could you please share your order number to our email support@maturelion.com so we can check the status right away and help resolve this as quickly as possible? We’ll look into the tracking details and make sure you get your package or a suitable resolution.
Thank you for your patience, and we sincerely apologize for the inconvenience.
Best regards,
Maturelion Customer Service Team
Product Focus
I'm a thoroughly satisfied customer who appreciates the thoughtful design and attention to detail with my order. My recent purchase from Maturelion exceeded my expectations. The product's quality was exceptional, and the ordering process was smooth and hassle-free. I'm eagerly looking forward to my next visit.
August 27, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you so much for your wonderful feedback! We're absolutely thrilled that your experience with Maturelion exceeded expectations. We strive to offer thoughtful designs and exceptional quality, and it means the world to hear we got it right for you.
We truly appreciate your kind words about the ordering process—we want every step to be smooth and enjoyable. Thank you for being such a valued customer. We can't wait to welcome you back for your next purchase! 💙 🙏
Best regards,
Maturelion Customer Service Team
The shirt I purchased is way too BIG
The shirt I purchased is way too BIG. I need a smaller size and I don't know how to return this one and make that happen. My Brother in laws birthday has passed by and I really wanted to give him this shirt. He served in Vietnam and in the middle east. He is a marine.
please contact me.315-591-1714
August 12, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
We apologize for the inconvenience you experienced with the sizing of the shirt. We understand how important it is to have the right size, especially for such a meaningful gift.
To resolve this, we have arranged for a replacement in the correct size to be sent to you. The new package is currently on its way, and we hope you receive it soon.
Thank you for your patience and understanding. If you have any further questions or need assistance, please feel free to contact us. We're here to help.
Warm regards,
Maturelion Customer Service Team
The overall experience was without any…
The overall experience was without any issues.
August 26, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you so much for your feedback—we're truly glad to hear your experience was smooth and hassle-free! That’s exactly what we aim for every time. 💙
We’re so happy everything went well and we’d be honored to serve you again anytime! 💪
Best regards,
Maturelion Customer Service Team
The hat does not look as good as the…
The hat does not look as good as the one in the picture on the website. In the picture, the front of the hat stands straight so you can see the logo. Unfortunately, the hat that came does not do that, so it makes it difficult to read the log. You should use a "trucker" style cap if you want to read the logo.
August 25, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you so much for your honest feedback—we're truly sorry the hat didn’t meet your expectations, especially compared to how it appears on the website. We completely understand your concern about the front panel not holding its shape, making the logo difficult to read.
We appreciate your suggestion about using a structured or trucker-style cap for better logo visibility, and we’ll share this valuable feedback with our product team as we work to improve our designs and presentation.We’re grateful you took the time to let us know, and we’re here if you’d like to offer us your order details so we can check and help you better. Your satisfaction matters to us.
Best regards,
Maturelion Customer Service Team
Fit and finish are awesome as is the…
Fit and finish are awesome as is the message 👍👏👏🇱🇷
August 25, 2025
Unprompted review
Reply from Maturelion
Dear Customer,
Thank you so much for your kind words—we're absolutely thrilled to hear that you love the fit, finish, and the message! It means a lot to us when everything comes together just right for you.
Looking forward to your future orders!👍
Best regards,
Maturelion Customer Service Team
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