Maui Motorhome Rentals - Perth Reviews 23

It is very good. The staff is very friendly. Had a very good trip with the campervan. My family love it

It will be good if the staff can run through how to use the equipment on the vehicle. Because the video is only show similar setup. The vehicle given have different setup.

Amazing team and customer service at Perth branch, especially German speaking staff is very helpful and great work ethic.

Charged me for an extra night for late return when the cause of the late return was a broken down vehicle

Company was notified as soon as possible and confirmed I would not be charged. On returning the vehicle they again confirmed no charges were due. One hour after leaving the depot the extra charge was debited from my credit card.

Nobody answers the phone, replies to emails or returns calls!!

Good camper, friendly people

Disliked waiting so long for the pickup and walk through.

The experience and convenience of the motorhome were excellent. I would recommend taking the time to have the staff walk you through all the features so you’re comfortable using everything. Looking forward to doing it again.

The vehicle was mechanically sound and in good working condition. However, it would have been beneficial if the vehicle could be levelled while camping, as finding a perfectly level campsite is not always possible.
Unfortunately, the vehicle was extremely dirty upon collection. The dishes still had food residue on them, and we also discovered used underwear inside the vehicle. This reflects poor quality control and an unacceptable standard of cleanliness. Given these circumstances, I believe a refund of the cleaning fee I paid upon returning the rental is warranted.

the van this time was good but the last x2 times i hired the van had major issues. looks like you dont do enough maintenance and you get us to do it for you. very smart thinking.

Welcoming arrival. First time in a camper van for 5 adults , good sized van that had all the equipment supplied . Would definitely use this company again.

Campervan was in very good conditions either cleanliness or mechanicals…
But waiting Time for pick up was very anoying… almost 3 hours …then the Lovely hostess realize that wasted water tank haven’t been emptied which took us us an extra hour waiting for the camper to be readyto go ! So plan to waste a day before getting ready to hit the road …

Everything is great. My family and I had a wonderful experience in Perth.

The air conditioner failed during my trip at a hot summer. Customer service failed to fix the problem and I had to rent a cabin which defeated the purpose of renting a motorhome.

Did a family holiday to Lancelin with friends. Hired 6 berth Motorhome.

1. Long wait to pick up motorhome in Perth, approximately 60-90mins.
2. Once on road, there was no tap adaptor to plug into water hose, so I had to purchase from local hardware store (luckily, there was one nearby).
3. Air-conditioner in Motorhome did not work. It was only a 2 night hire, so just endured it - as it was impractical to take it to service centre during short holiday.
4. One returning vehicle, and complaint about air-conditioner not working, staff offered me $180 discount (less than 10% of total cost). I thought it should be more; they said they would talk to manager and get back to me- i have yet to hear back 2 weeks later. I have left messages at their office with no reply. Currently have emailed parent company and am awaiting response.
5. Overall, experience due to these problems was far below my expectation given the entire cost for 2 night hire (April 2026) was $2200- so that is $1100/night (not including caravan park hire).

Otherwise, the motorhome was as advertised on the website, drove fine. Plates and cutlery rattled a lot in the van, maybe these could be secured a little better.

I purchased the extra outdoor table and chairs, when we arrived at our campsite neither of the chairs were usable and completely broken. When I returned the vehicle I wasn’t offered a discount or refund for the products being unusable.

It was our first time with this type of hire in Australia. Previously we hired a bigger Van in NZ. Both have been fine although the bigger van was more comfortable. We did pre check in but the waiting room was full and we still waited 2 hrs before we could head off. The staff were nice but there was a family waiting with 4 little children one in nappies we offered them our spot the staff were very forceful stating they had to wait which was a bit unfair. When we dropped off the van it was heaps quicker maybe because we bought all of the up sales.

Great service, cars campers well maintained.

Overall, the campervan trip itself was enjoyable. However, the pickup process on the first day was quite disappointing as it took three hours to get our vehicle.
Despite having completed the online check-in, we were repeatedly told the van was "still being prepared" after our initial consultation. We had to watch other groups who arrived much later than us depart while we continued to wait.
When we pointed out that we had been waiting for an hour and 40 minutes, one staff member rudely replied, “It hasn’t even been two hours yet, what’s the big deal?” While most of the staff were friendly, this particular individual was consistently disrespectful throughout the process.
It took another hour and a half after that incident for the van to finally be ready. The staff explained there were many things to check, but we later discovered that one of the camping chairs we ordered was missing, and we had to purchase one ourselves.
I understand it was a busy day and delays can happen. However, we should have been informed in advance if the wait was going to be 2-3 hours. This delay completely disrupted our itinerary for the first day.
That said, I would like to express my gratitude to the rest of the staff, as everyone except that one individual was very kind and helpful.

Went on trip and noticed only two camp chairs (we booked 4) and dirty dishes - not pleasant.

The process of picking up the vehicle, despite previous completion of all rental documentation, was laborious taking some 2 1/2 hours. When a staff member finally became available, the process was then fairly rushed as time was ticking on in the day and others were waiting like us for attention. It is advisable to arrive very early to get in the queue.