I had questions about whether a product had two different numbers depending on where you ordered or if there were two different products. There are!! I couldn't get my answer white the chat bot, but... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a few problems with my order because of it being December and because of that had to communicate by email vs talking directly with the company. BUT, replies were within 24hrs and they were grea... See more
Company replied
They had the part that I needed in stock and were able to ship in a timely manner. Not like Amazon, shipping the same day but shipped the "in-stock" item within a few days. Got the right part and comp... See more
Company replied
Good service, but it took more than two weeks for the parts to arrive.
Company replied
Company details
- Marine Supply Store
- Boat Accessories Store
- Camping Store
- Outdoor Clothing and Equipment Shop
- RV Supply Store
- Sailing Store
Written by the company
MAURIPRO Sailing is more than just a sailing store — we are a global resource, a technical partner, and a passionate crew committed to helping sailors sail better, smarter, and safer. Since 2003, our mission has been clear: to support sailors around the world with the equipment, knowledge, and service they need — whether racing offshore, cruising the coast, or rigging a dinghy.
Contact info
4.2
Great
426 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great service
We placed several orders over a few weeks.
We had many questions to help identify the correct replacement parts, Sandra was a great help answering emails quickly and identifying part numbers for us.
By identifying and ordering replacement parts instead of replacing whole units we were able to save a lot of money.
August 30, 2024
Unprompted review
Reply from MAURIPRO
Hi! Thank you for sharing your experience with us! We're thrilled to hear that Sandra was able to assist you so effectively in identifying the correct replacement parts. We always strive to provide helpful and efficient service, and your feedback lets us know we’re on the right track. If you have any more questions or need further assistance, we're just an email or call away. Wishing you smooth sailing and happy to help whenever you need us!
Excellent customer service and comms
Excellent customer service and comms. I will definitely be a repeat customer
August 22, 2024
Unprompted review
Reply from MAURIPRO
Hi Michael! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and communication. It's customers like you that make what we do so rewarding. If there's anything more we can do for you, don't hesitate to reach out. Safe sailing, and see you soon!
Diligent follow through …
Diligent follow through on questions before my order. Call and chat support was excellent. Order arrived on time and as expected.
August 15, 2024
Unprompted review
Reply from MAURIPRO
Hi! Thank you for your wonderful feedback! It’s great to know that our call and chat support met your expectations and that your order arrived on time. We're here for you whenever you need us, so feel free to reach out anytime. Happy sailing, and we look forward to serving you again soon!
Mauri Pro has become my go to source…
Mauri Pro has become my go to source for rigging and sailing hardware!
August 5, 2024
Unprompted review
Reply from MAURIPRO
Hi Jeff! Thank you for your fantastic review! We're honored to be your go-to source. It's our pleasure to provide you with the products and service you need to enjoy your time on the water. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to support your sailing adventures!
Responsive team of experts
Responsive team of experts who were able to help me find what I needed. When a return was needed the team was hassle free and they accepted the return and processed the refund.
August 8, 2024
Unprompted review
Reply from MAURIPRO
Hi! Thank you so much for your fantastic feedback! We're delighted to hear that your return process was smooth and that our tech support was helpful. If you need anything else, please don’t hesitate to reach out. We're always here to assist you!
Made order then crickets. Spend elsewhere.
Ordered several race pinnies for our team. Made the order on Monday to arrive by Friday for our regatta next week. Its now Thursday with zero response from them. I've tried to call each day, left a message, no return. I've used their chat service, no answer either. Absolutely horrible customer service. I've now had to pay for overnight shipping from another company to make up for MauriPro's incompetence.
August 1, 2024
Unprompted review
Reply from MAURIPRO
Hello Shannon. We deeply regret the negative experience you had with our service. We take our customers' feedback very seriously and offer our sincerest apologies for not meeting your expectations and needs. Please note that your cancellation and refund have been processed as requested. We sincerely apologize for the lack of communication and the delay with your order. This does not reflect the customer service standards we strive to uphold. We are investigating the matter internally to ensure that situations like this do not happen again.
Don’t buy canvas from these people
I have used M P for many years. Buying their hardware is a 4 at best. But their canvas dept is impossible to do business with. I have ordered and installed 7 MZ covers. Would have been 8 but they are clueless when it comes to customer service. And because they could not handle my order they cost me $900. That I had to pay another canvas shop to finish the job. Then they had the audacity to offer me a 5% discount. Really ????
April 20, 2024
Unprompted review
Reply from MAURIPRO
Hi Rick! Thank you for sharing your experience with us. We regret the extraordinary circumstances that led to the delays with your order. We understand how this impacted your project, and as requested, we have promptly proceeded with the cancellation and refund of the amount paid. We take these issues seriously which is why we have already taken action with our supplier so we are more equipped to serve each customer faster. Your feedback is invaluable in helping us enhance our services. We hope to have the opportunity to serve you better in the future.
Back ordered, not responding
Order a bosuns chair from them, took days for them to say it was back ordered and now they won’t respond, bad service is an under statement, won’t be getting anymore business from me and ill be sure to make it known to not buy from them!
July 6, 2024
Unprompted review
Reply from MAURIPRO
Hi Dan! We apologize for the inconvenience with your order. We have received your request and we are processing an inmediate cancellation. We appreciate your feedback as this help us to improve our service. Thank you for bringing this to our attention.
I have purchased several different…
I have purchased several different items without any issues. A recent purchase didn’t work for me. The staff at Mauripro stepped up. Very good coms and positive action.
July 5, 2024
Unprompted review
Reply from MAURIPRO
Hi Richard! Thank you for your feedback! We're glad to hear that you've had positive experiences with us and that our team was able to assist you. Your satisfaction is important to us, and we're happy we could provide good communication and support. If you need anything else, please don't hesitate to reach out.
Order delayed, then backordered, no communication from the seller.
I ordered 120 feet of jib sheets to replace my current ones, which were recently damaged. Timing was rather important as I planned a journey starting July 2nd, so I placed my order June 20th. Yes, I verified that the item I ordered was in stock.
Later I checked the order status and it was 'waiting'. I started a chat with a service center person, they ensured me that's a technical delay, the transfer order is on its way and they'll send it to me on June 28th the latest.
Today, June 29th I haven't received any communication from Mauripro, so I checked the order status again just to find it's 'backordered'. So my attempt to do the necessary replacements had failed. Now I have to either sail with damaged lines or have a replacement for 3x the cost I could get. That is not a proper style of communication and not how the promises should be kept.
June 29, 2024
Unprompted review
Reply from MAURIPRO
Hi Ivan! We apologize for the delay you've experienced with your order. We understand your frustration and we are sincerely sorry for the inconvenience caused. Please note that certain products have pre-established shipping times, and unforeseen circumstances can occasionally lead to delays, as was the case here. We are actively working to improve our processes to prevent such occurrences in the future. Your feedback is valuable to us, and we appreciate your understanding.
Competitive pricing & excellent customer service
Ordered two Lewmar standard portlights from mauriprosailing.com at a very reasonable price. They contacted me immediately after I placed the order to confirm lead time on Lewmar products.
Items were shipped exactly as expected and were delivered promptly after I received shipping confirmation. They were packaged nicely and arrived in perfect condition.
Would absolutely recommend mauriprosailing.com and would not hesitate to order from them again.
May 2, 2024
Unprompted review
Reply from MAURIPRO
Hi Sonny! Thank you for your wonderful review! We're delighted to hear that you had a great experience ordering Lewmar portlights from us. It's fantastic to know that our team promptly confirmed the lead time and that your items were shipped and delivered as expected. Your recommendation means a lot to us, and we look forward to serving you again in the future! Happy sailing!
Ordered the forespar nova lift
Ordered the forespar nova lift.
Alghough it took a few days to get a status via the message board, the order was delivered within 5 days. Very happy with the service and the product!
May 16, 2024
Unprompted review
Reply from MAURIPRO
Hi Dave! Thank you for your review! We're glad to hear that you’re happy with the Forespar Nova Lift. Thank you for your feedback, we will use it to improve our communications even more. Your satisfaction is important to us, and we appreciate your patience. If you need anything else, please let us know! Happy sailing!
NavPod order: Extremely fast service
I ordered a NavPod that had to be pre-cut for a Zeus S3 9". I received communication about my order within a few hours and I received the NavPod at my doorstep 2 days after ordering and exactly as ordered.
Great communication from the team at Mauripro Sailing and extremely fast service. Thank you!
May 8, 2024
Unprompted review
Reply from MAURIPRO
Hi Barend! Thank you for your fantastic review! We're thrilled to hear that you had a great experience with your NavPod order. It's wonderful to know that our team communicated promptly and that you received your order exactly as requested and so quickly. We appreciate your kind words and look forward to serving you again in the future! Happy Sailing!
Great customer service
Great customer service. Great service. Good prices
March 28, 2024
Unprompted review
Reply from MAURIPRO
Hi Jeremy! We're thrilled you had a great experience! Thanks for your kind words about our service and prices. We're here for you whenever you need us!
Great Vetus Maxwell dealer
Mauripro had the selection and inventory I wanted. The delivery was prompt and the pricing was excellent. New windless, rode and remote control. They will be my first choice for boating gear.
April 4, 2024
Unprompted review
Reply from MAURIPRO
Hi Ted! We're truly grateful for your kind words! It's wonderful to know that you found what you needed with us. We're honored to be your top choice for boating gear and can't wait to assist you again in the future!
MAURIPRO Sailing gave us truly stellar…
MAURIPRO Sailing gave us truly stellar and super-speedy communication and help. We are so impressed by the whole team we dealt with. We could not find the sailboat windlass anywhere else and are so grateful to MAURIPRO for not only getting us this essential and hard-to-find part but equally for their help speeding it to us in time to get it to Mexico to beat a critical deadline. They provided great communication beyond our wildest dreams about every step - before, during, and now after receipt of this coveted part. A PLUS Customer Service. Our sincere thanks to the whole MAURIPRO Team and best wishes.
April 3, 2024
Unprompted review
Reply from MAURIPRO
Wow! Thank you immensely for your feedback Judy! We're happy to hear that you had such a positive experience with us. Your words truly warm our hearts! We're thrilled to have been able to assist you with the sailboat windlass. It's wonderful to hear that our communication and service exceeded your expectations. Your satisfaction means the world to us. Thank you for choosing us and for your kind wishes!
Expectations met
Customer service was very good and tech support was good as well. I would continue to utilize MauriPro for future purchases as price points were good and items in stock
April 2, 2024
Unprompted review
Reply from MAURIPRO
Hi Bill! Thank you for your kind words! We're thrilled to have met your expectations with our customer service and tech support. We're here whenever you need us for your sailing needs. Happy Sailing :)
Excellent seller
Excellent price, fast shipping, great communication and customer service. They credited me for a rebate that I was unaware of (for $100!). I would definitely purchase from them again. This was for a pair of self-tailing winches for my sailboat.
March 6, 2024
Unprompted review
Reply from MAURIPRO
Hi Chris! Thank you so much for your fantastic review! We're thrilled you had a great experience with us and love your new self-tailing winches. We always aim for great prices, fast shipping, and top-notch service. Glad we could help with the rebate too! Dont hesitate to contact us if you need further assitance :)
Perhaps the worst experience I have…
Perhaps the worst experience I have ever had. Purchased a headsail furler from them, sized base on their “technical” recommendation. Unit arrived and determined it was undersized for my boat. Tried to return the item after weeks of back and forth. They were going to charge a large restock fee, taking no responsibility for recommending the wrong unit. Returned the furler and they claimed it was damaged and refused to refund my money. This is after having it for additional weeks and a threat to take legal action. They finally sent it back to me and now I am stuck with a large investment in a furler that is of no use or value to me. I would avoid this company at all costs.
February 5, 2024
Unprompted review
Reply from MAURIPRO
Hello Lloyd, We are genuinely sorry for any inconvenience this may have caused you and we understand your concerns about the return process and restocking fee. In line with our policies, we are unable to offer refunds for damaged products, unfortunately.
For more detailed information on our policies regarding returns and refunds, please refer to our last email. You can also find additional details on our shipping policies by visiting the following link: https://www.mauriprosailing.com/us/shipping-info.html#returnexchanges
Your understanding is greatly appreciated, and we are here to support you in any way we can.
My shipment was back ordered for months…
My shipment was back ordered for months but my rep kept me informed and explained the supply chain issue the manufacturer had. Everything arrived as ordered
March 15, 2024
Unprompted review
Reply from MAURIPRO
Hi David! Thank you so much for your 5-star review! Your message highlights exactly what we strive for – keeping our valued customers informed, even when our products aren't readily available. Rest assured, we're always working diligently to fulfill your needs and provide the best service possible.
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