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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being responsive, helpful, and efficient, often resolving issues quickly and professionally. Many people appreciate the thoughtful support and how the team goes above and beyond to ensure satisfaction, making the overall experience worry-free. However, some customers have expressed dissatisfaction with the product's quality and durability, citing issues such as broken clasps, loose stitching, and zippers failing sooner than expected. There are also mentions of products not matching advertised descriptions and difficulties with returns or replacements.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many reviewers praise the stylish design, professional... See more

Quality

Users describe ambiguous interactions with quality. Many customers express significant disappointment, citing... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the responsiveness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional customer service and... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick, proactive, and... See more

Based on these reviews

Rated 4 out of 5 stars

Great bag. Great service when it was delivered just over a year ago. Unfortunately the clasp on the removable strap has broken, stuff happens. It's approx 5 days out of warranty so Maverick have asked... See more

Company replied

Rated 4 out of 5 stars

Purchased the Manhattan Double-Zip for my boyfriend. He's happy with the amount of organizational storage and the modern look of the briefcase. I've been dealing with customer service about a warranty... See more

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Rated 4 out of 5 stars

Navy Forte Backpack It's good to use either inside the compartment or the outer elegant design. Good match with suit and tie when I shouldered it during a daily business meeting. But durability tha... See more

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Rated 4 out of 5 stars

Great products - my husband has been using the bag for a year now and still in good condition. 1 of the handle straps stitching is loose and customer services have kindly offered to repair it under th... See more

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Rated 1 out of 5 stars

If you’re a real human, trust & believe all the other reviews about product quality & defectiveness. Wonder how much they paid to land on a Forbes list for must have products while offering us s... See more

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Rated 5 out of 5 stars

I bought the same backpack four years ago and used it every single day, so naturally it wore out over time. Because I really love this design, I decided to purchase a second one. This time I accide... See more

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Rated 5 out of 5 stars

I had an issue with the handle of my briefcase from Maverick & Co. It broke much sooner than expected. I reached out to their customer service; they replied quickly and offered a straightforward solut... See more

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Rated 1 out of 5 stars

Cancelled My Order After I Complained About Their Mistakes Requested a simple colour exchange. Passed between staff for a week - each person made me re-explain everything because they don't read p... See more

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Rated 1 out of 5 stars

I bought 2 bags separately, paying a total of £38 in postage which I thought was due to postage from Hong Kong to UK. In fact, both bags arrived from UK. When I queried the postage, was sent the stand... See more

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Rated 5 out of 5 stars

Package shipped and delivered on time as promised. Prompt acknowledgement plus details of progress was provided. Package arrived and unboxing experience is unmatched. Quality of boxin... See more

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Rated 5 out of 5 stars

I’ve been using this backpack for a while now and it’s been fantastic—sturdy, comfortable, and perfect for daily use. What really stood out to me, though, was the customer service. I had a small issue... See more

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Rated 5 out of 5 stars

I love the design; minimalist and fashionable, especially the Vista backpack. After buying the navy one last year, I got another in green as a gift for my friend. Both are fantastic colors. I think it... See more

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Rated 5 out of 5 stars

The product is beautiful and my husband has received several compliments on it from passersby. We noticed that the trim was separating and the company has gone above and beyond to fix the issue for us... See more

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Rated 5 out of 5 stars

I've now had 2 bags from Maverick & Co., and truly love their thoughtfulness when it comes to design and quality. I love both of my backpacks and use them almost every single day. I also get complimen... See more

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Rated 5 out of 5 stars

This company has gone above and beyond for my family . The customer service has been top notch. Personable and polite . The bags are incredible and my son is obsessed with his . I would deal with thi... See more

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Rated 1 out of 5 stars

I purchased the FC Barcelona leather briefcase some 14 months ago. Aesthetically, the bag looks very nice and I have received several compliments in relation to its look. Unfortunately, like man... See more

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Rated 5 out of 5 stars

I recently purchased a briefcase from Maverick & Co. and I am genuinely impressed. The craftsmanship is top-tier and the materials feel premium. The product shown on website are exact as shown in... See more

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Rated 5 out of 5 stars

I had an excellent experience with Maverick & Co’s customer service team. They were quick to respond, extremely professional, and genuinely helpful from start to finish. Every question I had was answe... See more

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Rated 5 out of 5 stars

Maverick & Co. offers a perfect balance of modern design, practicality, and value. The bags look sleek and professional, with a minimalist style that makes them ideal for work and travel. The qual... See more

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Rated 5 out of 5 stars

Awesome service. Ordered the wrong item and the customer service managed to cancel booking and get the right item even after processing without any fees. Looking forward to getting the item. In a... See more

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Rated 5 out of 5 stars

Everyday I get more and more annoyed with the fact my bag ripped and maverick absolutely refuse to repair or replace. £200+ on a bag and they couldn't give a care in the world. They will respond to... See more

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Rated 5 out of 5 stars

Maverick and Co. sells very stylish briefcases for men. I purchased one and have gotten a lot of compliments. They’re built with good craftsmanship and excellent internal layout as well. Very happy wi... See more

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Rated 5 out of 5 stars

My experience was mixed in the beginning because the company did not have a replacement policy for the strap and they only recommeded that I buy a replacement. That is fine I was willing to purchase i... See more

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Rated 5 out of 5 stars

This backpack has a great design that fits everyday use and can be carried for different occasions. After the warranty expired, my Mavericks & Co backpack zipper broke. The support team was very helpf... See more

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Rated 5 out of 5 stars

Ich bin absolut begeistert vom Kundenservice bei Maverick & Co.! Mein Garantieanspruch wurde schnell, unkompliziert und äußerst professionell abgewickelt. So wünscht man sich das – kundenorientier... See more

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Rated 5 out of 5 stars

The product is great and the after sales/warranty support is fantastic. Maverick stand behind their product and really want to make sure any issues are addressed appropriately with quick communi... See more

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Rated 5 out of 5 stars

High-quality products and responsive customer service. They responded quickly when I had an issue with an order and were very helpful in handling it. The bag I got was also really nice materials and b... See more

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Rated 5 out of 5 stars

Purchasing the item was easy! I bought this briefcase for my husband as a surprise gift & he has gotten so many compliments about it. The color is beautiful. The blue and orange goes well together, is... See more

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Rated 5 out of 5 stars

I love the bag. It is a great size. Holds a decent amount, but it isnt as bulky. I also think the sleek black finish is very professional and gets a lot of compliments. Perfect for day-to-day work, an... See more

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Rated 5 out of 5 stars

This case/bag caught my eye as it looked very modern. The case is lovely, very cool , I went with the orange interior The case is well made and i've had many positive comments. The service is extremel... See more

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Rated 5 out of 5 stars

I’ve been using a Maverick & Co. briefcase for almost a year , and I can confidently say the leather quality is exceptional — elegant, durable, and stylish. Every time I walk into a meeting, someone... See more

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Rated 1 out of 5 stars

I purchased one of these for my husband in 2024 and just over a year later the handle broke and the bag was no longer useable. Getting it repaired wasn’t an option and the customer service at the time... See more

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Rated 1 out of 5 stars

SCAM! This company is a scam do not support them, cheap Temu quality at a premium price and their customer service is horrible. Buyer beware. I purchased two bags and the quality was terrib... See more

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Rated 5 out of 5 stars

I receive many compliments on the bag I purchased, and even though one of the straps broke a few years after I made the purchase, customer service were easily contactable, quick to respond and extrem... See more

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Rated 5 out of 5 stars

Great designed product and comfortable to use. I’ve had a challenge with my backpack and after 13 months of use the company supported and find the best suitable solution.

Company replied

Rated 1 out of 5 stars

I ordered a backpack, and then the price reduced, so I cancelled the original order and ordered again at the reduced price. Then it happened again. I received a reply from a bot saying my second or... See more

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Rated 4 out of 5 stars

The quality of their products is excellent, and you can really tell they pay attention to detail. Everything feels well-made, durable, and thoughtfully designed.

Company replied

Rated 2 out of 5 stars

I have had my M&Co a couple of weeks now - my honest feelings are that they should get 5* for marketing re videos etc but with great regret, the product doesn’t match the glossy videos. Bluntly, it is... See more

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Rated 5 out of 5 stars

The Maverick bag, made from recycled Saffiano leather, is a stylish, functional choice for modern professionals. It features a striking lining, a padded compartment for iPad Mini or Kindle, and multip... See more

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Rated 5 out of 5 stars

Customer service is outstanding. They get back to in a timely manner and are always so amenable. Amazing backpack - does it job with class. Love it.

Company replied

Rated 2 out of 5 stars

I am planning to buy a leather laptop bag as a bday present for my partner, who works as a lawyer in the city, and I really liked the look of Maverick & Co. (I have seen someone on the Tube having... See more

Company replied

Rated 5 out of 5 stars

Some Very Cool Looking Well Made Products & Great Post purchase support with quick response for follow up inquiries.

Company replied

Rated 4 out of 5 stars

If I could leave 4.5 stars versus 5 I would. The Maverick Manhattan Double-zip bag has been everything I could wish for it to be. It is a stylish, sturdy, structured yet flexible, and very spaci... See more

Company replied

Rated 1 out of 5 stars

I’ll preface this by saying that I am very, very gentle on my gear. I don’t overfill or abuse my bags in any way. With that said, do your research on backpack options. While Maverick bags looks... See more

Company replied

Rated 2 out of 5 stars

I bought a briefcase for my boyfriend and within a month the bottom seams ripped on both sides. They said they would replace it but the customer support team was difficult to deal with seeing as thoug... See more

Company replied

Rated 1 out of 5 stars

I ordered a FC Barcelona leather briefcase around 14 months ago. I carry a surface pro notebook and a notepad plus a few small items (pen, air pods etc) in the case. It still looks brand new 14 month... See more

Company replied

Rated 1 out of 5 stars

My zipper completely came apart from my bag within the first 15 months of owning the bag. With it being over $200, this was shocking and I reached out expecting some level of customer service ,... See more

Company replied

Rated 1 out of 5 stars

I had high hopes for my Maverick & Co. backpack, but within just a few months, two separate parts of the bag began to fall apart under normal use — first the shoulder strap, then the luggage str... See more

Company replied

Rated 5 out of 5 stars

From the moment I reached out to MAVERICK & CO., I was impressed by the professionalism, attentiveness, and genuine care shown by their customer support team. Every interaction was prompt, clear,... See more

Company replied


Company details

  1. Bags and Luggage Store

Information provided by various external sources

Inspired by modern minimalism, elegant leather necessities designed for stylish gentlemen. Discover the latest collection to complete your urban look.


Contact info

3.8

Great

TrustScore 4 out of 5

783 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very low quality of leather and Zipper

Very low quality of leather and Zipper

November 9, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Brahim,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. At Maverick & Co., we take product quality very seriously and strive to ensure every item meets our high standards. To help us review the details of your concern, we kindly urge you to contact our customer support team at support@maverickandco.co

Our team will be happy to assess the issue and provide the best resolution we can offer.

Thank you for allowing us to make things right.

The Maverick Team

Rated 5 out of 5 stars

Exceptional Quality & Service from Maverick & Co.

I’ve been using a Maverick & Co. briefcase for almost a year , and I can confidently say the leather quality is exceptional — elegant, durable, and stylish. Every time I walk into a meeting, someone comments on how elegant, modern and sharp it looks.
Recently, I had a minor issue with my briefcase, and their customer support was outstanding — quick, professional, and they replaced it with a brand-new, equally stylish model in no time.
Outstanding quality, modern design, and excellent service. I strongly recommend Maverick & Co. and definitely plan to buy more of their products (backpacks and accessories) soon.

November 5, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Rated 5 out of 5 stars

Reshipped without charging

Reshipped without charging after a mix up in address

November 4, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Adriano,

Thank you for your positive feedback! Our goal is to offer a quality customer service at all times. We're glad that everything was sorted out accordingly.

Sincerely,
The Maverick Team

Rated 1 out of 5 stars

Please think twice before you buy.

I’ve never experienced such unprofessionalism and false promises from any company before. I ordered a blue leather briefcase with engraving from Maverick & Co. back in August 2025, it arrived late and damaged. After contacting their support, I was told to return it for a “speedy replacement.” I did exactly that, only to be met with weeks of silence, endless excuses, missed deadlines, and constant contradictions in every email.

Each time I followed up, they gave me a new story, first saying my order was a priority, then saying engraving was “first come, first served,” then blaming holidays, warehouse closures, and anything else they could come up with. Despite promising quick resolution, months later I still have neither the replacement nor my refund.

Their so-called “customer service” is nothing more than polite copy-paste replies designed to waste your time until you give up. They make fake promises, delay endlessly, and even refused to refund my money after admitting to multiple mistakes. I’ve had to involve my bank and open a dispute just to get back what’s rightfully mine.

If you value your time, money, and sanity, stay far away from Maverick & Co. The products look good online, but what you actually receive, and the service that follows is a complete disaster. This company is a masterclass in poor quality, false marketing, and zero accountability.

For reference and for them not to say this is a fake review, my order number was MC138246.

Update:

They claim in their reply that I got a replacement, yet I have not received anything and that shows how dishonest and unprofessional this company is.

August 24, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

We’re truly sorry for the experience you’ve had and completely understand your frustration.

To clarify, your order placed on August 19 was shipped on August 25, earlier than the standard engraving timeline. Unfortunately, the bag was damaged during transit, which was beyond our control. We immediately arranged a replacement without waiting for the return, but since engraving takes time and a long public holiday affected our schedule, the process took longer than expected.

We recognize that this caused significant inconvenience and disappointment. You may keep the replacement, and we’ll comply with the dispute process. Once again, we sincerely apologize and appreciate your feedback.

Replacement Order: MC138246
Tracking number: 4008649111954866

Tracking link: https://www.canadapost-postescanada.ca/track-reperage/en#/details/4008649111954866

Status: Delivered to the recipient's front door
North York, ON, September 4, 2025

— Maverick & Co. Team

Rated 2 out of 5 stars

Great Look. Doesn't last.

The Manhattan Slim is a gorgeous bag but after 3 months of regular usage, it started to fall apart. by month 6, the handle was separating and both zippers had busted (within about a week of each other) rendering it unusable. Customer service declined to help as it was outside of the warranty period...but that's because it sat in a closet for almost a year while i worked from home. A bag at this price should last more than 6 months of usage.

EDIT: the below response is a good example of the kind of half-baked customer service you can expect from them. they bother reading my original post where i had already contacted customer service who then referred to the warranty terms and declined to do anything of substance to remedy the situation. they want the appearance of being helpful without actually following through.

October 25, 2025
Unprompted review
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Reply from Maverick & Co.

Hi Michael,

We’re truly sorry to hear about your experience with your Manhattan Slim. That’s definitely not the level of quality or service we aim to deliver. Our bags are designed to last for years of regular use, so it’s concerning to hear yours began showing wear so quickly.

While our standard warranty has specific timeframes, we never want anyone to feel unsupported. We’d love the chance to review your case directly and see what we can do to make this right. Could you please reach out to us at support@maverickandco.co with your order details and photos of the issue? Our team will take another look and do our best to find a fair solution.

Thank you for taking the time to share your feedback. It helps us continue to improve both our products and our service.

The Maverick Team

Rated 1 out of 5 stars

Poor quality and customer service

I purchased my Manhattan Leather Briefcase a little over a year ago, and unfortunately, the handle detached around 13 months after purchase. I reached out to the customer service team, and since the purchase was made more than 12 months ago, I was offered either a 50% discount on my next purchase or the option to have the briefcase serviced for approximately USD 150 at my own expense.

I do not intend to proceed with either option, as I believe the handle issue reflects a quality concern that should not occur after such a short period of use. I expected better durability and customer support from a brand positioned in this price range as these bags should last well over 12 months. The material of the briefcase has not impressed me either (happy to provide pictures after 13 months use), so this experience has left me very disappointed with Maverick & Co.

July 7, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Pal,

We’re very sorry to hear about your experience with your Manhattan Leather Briefcase and that it did not meet your expectations. We understand how disappointing it must be to encounter an issue after a year of use, especially with an item you rely on daily.

Our warranty policy is provided as part of our standard guidelines to ensure fairness and consistency for all our customers. As our products are crafted from natural materials and subject to normal wear and tear over time, our 12-month warranty covers any manufacturing defects that may appear within that period.

While your briefcase is outside the warranty window, we offered options to either receive a 50% discount on your next purchase or have your current bag professionally serviced at cost price, both intended to provide flexible and fair solutions.

We genuinely value your feedback and will share your comments with our product team to help us continue improving the quality and durability of our designs. If you’d like to share more details or photos, please feel free to reach out to us again at support@maverickandco.co, and we’ll be happy to review them.

The Maverick Team

Rated 1 out of 5 stars

Simply the worst kind of thieves

Simply the worst kind of thieves. They are selling cheap product that breaks down at a very high cost. When you ask for replacement they say they will only do it if you give them fake positive reviews. The replacement bags also do not work and the materials are cheap and start falling apart after a month. Big china scammers. The website looks premium but the product and service is cheap.

October 24, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Akash,

We’re very sorry to hear that you feel disappointed with your experience and we truly regret any misunderstanding that may have occurred in our earlier communication. After carefully reviewing your order, we found that it has exceeded the warranty period, which means we’re unable to issue a replacement under our standard policy. Please keep in mind that our warranty is based on the original purchase date and doesn’t reset when a replacement item is sent. We also don’t offer a lifetime warranty, which we understand can sometimes cause confusion.

Even so, we wanted to make things right and offered a one-time courtesy replacement, outside of our normal process, to help resolve the issue. Unfortunately, that offer was declined, and you mentioned that you would leave negative reviews on all platforms.

We genuinely wish to find a fair and friendly solution and avoid further inconvenience on both sides. If you’re open to discussing this further, please reach out to us directly at support@maverickandco.co we’d really appreciate the opportunity to make this right.

The Maverick Team

Rated 5 out of 5 stars

Amazing designs and great after sales

Amazing designs and great after sales, my bag had a minor issue and when i logged a complaing they immediatly offered to repalce it, no questions asked.

October 17, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Dear Moustafa,

Thank you so much for your kind words! We’re really glad to hear that you love our designs and had a smooth experience with our after-sales team. We always strive to make things right as quickly as possible, so it’s wonderful to know you felt well taken care of. Enjoy your new bag, and thank you for choosing Maverick & Co.!

Sincerely,
The Maverick Team

Rated 5 out of 5 stars

This company has gone above and beyond…

This company has gone above and beyond for my family . The customer service has been top notch. Personable and polite . The bags are incredible and my son is obsessed with his . I would deal with this company over and over again . The staff are efficient , polite and nothing is too much trouble for them . Thank you for your incredible help and I would highly recommend Maverick & Co to anyone purchasing a bag of any sort . Thank you for everything Charlie xx

October 16, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Dear Charlie,

Thank you so much for your wonderful feedback! We’re truly delighted to hear that you and your family had such a great experience with us. Knowing that your son loves his bag makes our day! 💙 We’ll be sure to share your kind words with our team — they’ll be thrilled to know their efforts made a difference. Thanks again for your trust and recommendation, and we look forward to serving you again soon!

Sincerely,
The Maverick Team

Rated 5 out of 5 stars

Quick response

October 14, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Thank you for the amazing review! We put in the work to keep you and all of our clients happy. We hope to serve you again. Have a nice day ahead!

Rated 5 out of 5 stars

There was a problem with the shipping…

There was a problem with the shipping address and was returned. Maverick & Co sorted straight away no problems

October 14, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Dear Zoe,

We’re grateful for your feedback and sorry for the inconvenience with the address. Delighted our team could get it back on track without any hassle. If there’s anything more we can do, just let us know.

Sincerely,
The Maverick Team

Rated 5 out of 5 stars

the purchase experience is excellent

the purchase experience is excellent. Quick feedback from CS and settle the issue promptly.

October 13, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Dear Lau,

Thank you so much for sharing this! We’re thrilled to hear your purchase went smoothly and that our CS team could jump in quickly to resolve the issue. If there’s anything else we can help with, we’re just a message away. Enjoy! 🙂

Sincerely,
The Maverick Team

Rated 5 out of 5 stars

Great product and support

The product is great and the after sales/warranty support is fantastic.

Maverick stand behind their product and really want to make sure any issues are addressed appropriately with quick communication/follow-ups and resolution.

I had a minor issue with my briefcase and they resolved it quickly (even if I was slow to respond at times, they continued to follow-up to make sure they could help).

October 10, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Rated 5 out of 5 stars

Great Service

October 9, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Marcel,

Thank you for your feedback. It's our top priority to always provide quality customer service at all time!

Sincerely,
The Maverick Team

Rated 5 out of 5 stars

Brilliant bag

Brilliant bag

October 9, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello Chelsie,

Thank you for your short but sweet feedback! Most of all, thank you for appreciating the bag. Enjoy using it!

Sincerely,
The Maverick Team

Rated 5 out of 5 stars

Customer service is outstanding

Customer service is outstanding. They get back to in a timely manner and are always so amenable. Amazing backpack - does it job with class. Love it.

October 7, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

We really appreciate you taking the time to share your rating with us. We look forward to your next purchase soon.

Rated 5 out of 5 stars

Sorted issue out

Everyday I get more and more annoyed with the fact my bag ripped and maverick absolutely refuse to repair or replace. £200+ on a bag and they couldn't give a care in the world. They will respond to this saying to contact their support to sort out, which I do every time, however then they go quiet and don't respond. I wish I could show pictures... Horrendous!

*Update*
Very pleased to say the issue has been sorted out. Pleased that the fault will be rectified.

October 1, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hello James,

Thank you for reaching out to us. We’re truly sorry to hear about your experience and the frustration this has caused. At Maverick & Co., we want every customer to feel confident and satisfied with their purchase.

To clarify, all of our products are covered by a 12-month warranty, which is clearly stated on our website and applies equally to all customers. This warranty ensures fairness, as our bags may naturally be subject to wear and tear depending on individual usage. If your bag is still within the warranty period, we are always happy to provide a free replacement.

After reviewing the order number you provided (MC103767), processed last May 1, 2024, our records show that this bag was already issued as a warranty replacement for an order originally placed on March 17, 2023 — over two years ago. Our team responded to your concern at that time and processed the replacement. Since then, our system indicates we haven’t received any additional emails from you after December 2024.

If you have reached out more recently, could you kindly confirm the email address or communication method you used? This will help us track down any correspondence we may have missed and ensure we can address your concern properly.

Please note that warranty coverage is tied to the original order from March 17, 2023, and unfortunately, we do not offer lifetime warranties.

We sincerely value your feedback and appreciate your understanding. Our team will do our best to support you and provide a resolution as quickly as possible.

Warm regards,
The Maverick & Co. Team

Rated 5 out of 5 stars

Exceptional Customer Support That Goes Above and Beyond

From the moment I reached out to MAVERICK & CO., I was impressed by the professionalism, attentiveness, and genuine care shown by their customer support team. Every interaction was prompt, clear, and solution-oriented, making the entire experience seamless.

Not only did they resolve my concerns quickly, but they also followed up to ensure I was fully satisfied—a small gesture that made a big difference. Their representatives are knowledgeable and courteous, and it truly feels like they prioritize their customers’ needs.

It’s rare to find a company that combines high-quality products with equally high-quality support, but MAVERICK & CO. delivers on both fronts. I wouldn’t hesitate to recommend them to anyone looking for reliable service backed by a team that clearly values customer satisfaction.

September 22, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our product has made you happy. Thanks again for choosing us and we can't wait to see your next purchase!

Rated 5 out of 5 stars

Great Customer Service

I’ve been using this backpack for a while now and it’s been fantastic—sturdy, comfortable, and perfect for daily use. What really stood out to me, though, was the customer service. I had a small issue with the bag and reached out to the company. Their team responded quickly, handled everything with professionalism and kindness, and made the entire process completely stress-free. It’s rare these days to find a product you love and a company that stands so firmly behind it. Highly recommend both the backpack and the amazing customer support!

September 19, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Rated 5 out of 5 stars

The customer service advisor was great…

The customer service advisor was great very polite. Also dealt with my issues promptly. Great customer service.

September 17, 2025
Unprompted review
Maverick & Co. logo

Reply from Maverick & Co.

Hi Mahrez,

Thank you for your kind words! We’re so pleased to hear that our customer service advisor was able to assist you promptly and politely. Providing a smooth and supportive experience is always our goal, and it’s wonderful to know we met your expectations.

We truly appreciate your feedback and look forward to serving you again in the future.

Best regards,
The Maverick & Co. Team

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