Max Guitar Reviews 910

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I’ve contacted Max Guitar for a possible trade in via WhatsApp and was answered very quickly. Robert and his team offer fair prices with excellent service. The guitar delivered to me was in the condit... See more

Rated 5 out of 5 stars

Thanks very much to the guys in Max Guitar for looking after me throughout my purchase of an Ibanez Jem. They went above and beyond to make sure this guitar was reserved for me when the payment on m... See more

Rated 5 out of 5 stars

I know Max Guitars since four or five years, at first online, meanwhile through visits in Den Haag. Their selection of guitars and materials is excelent; new, second hand or vintage. The people are pr... See more

Rated 5 out of 5 stars

I can recommend Max Guitars for every musician! They are answering questions regarding articles or order process super fast and friendly and this time the whole order process including deliver... See more

Company details

Written by the company

Max Guitar is a specialist guitar store located in The Hague, at the Scheveningen harbour. The company focuses on guitars, amplifiers, effects, and related accessories and serves both in-store and international online customers. All staff members are musicians or audiophiles, providing product advice based on practical experience. The store carries a large and varied selection of electric, acoustic, and bass guitars, along with amplifiers and pedals from a wide range of manufacturers. Max Guitar combines a broad inventory with a boutique-style approach, allowing customers to test and compare equipment in a professional environment. Max Guitar also offers in-house technical services. Experienced luthiers handle guitar setups, repairs, modifications, and custom work. Instruments are inspected and adjusted before shipment when required, helping ensure consistent quality for online orders. Product selection is based on build quality, durability, and long-term usability. The company places emphasis on sustainable products and reliable brands rather than short-term trends. Clear communication and accurate product information are part of its standard service. By combining retail, technical expertise, and musician-led advice, Max Guitar operates as a full-service guitar specialist for players at different experience levels.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

910 reviews

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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Absolute highly recommend

Absolute highly recommend! I bought a custom shop guitar online . Everything was very professional and every person i had contact with was very kind. Fantastic store !!! 👍👍👍

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Personal and Responsive Service

I asked Robbert at Max Guitar if he could find a Nik Huber Krautster II for me in Petrol Blue and within the day he sent me a photo of the exact guitar in the process of being finished at the Huber shop. Robbert provides incredible service and has incredible personal connections within the world of guitars. Could not ask for more from any company. Highly recommended. This is my second purchase from them and I am sure it is not the last.

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

Ok, so you wanna buy a guitar...

Ok, so you wanna buy a guitar. It might be your first or it might be that you're looking for just that perfect addition to your sound. You've seen the videos, the BLOGs, the artist endorsements, you've bought into the trend, the fashion, the attitude and then you go for it, point-click-pay-voila. Delivered to your door. Unbox, plug in and total disappointment . Lousy tone, discomfort of your hands, your pedals suddenly suck. What happened? You bought a musical instrument without seeing, feeling it and hearing for real. It's an instrument man, every single one has its own character, its own tone, its own little quirks and you never took any of that into account. So do yourself a favour, go to Max Guitars, get some advice from people who love and play the instrument, who have passion and knowledge, who'll help you get that tone, that feel that you're looking for. Eyes. ears and heart, not some dude in a video with licks and big talk. Music is all about you, so give yourself the opportunity, the time and space to get a guitar that you fall in love with and that your girlfriend or boyfriend will be jealous of. Get an instrument not a fashion statement. Check out Max Guitars, they're for real, they're music.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

My new Lakewood Custum made guitar

Last week Robert from Max Guitar called me with great news, He said my new Lakewood M32 custom is finished and I could pick it up.

I have the guitar for one week now and want to say that I'm very pleased with it. It's a wonderful guitar, it looks, sounds and plays better than i expected.
The initials on the 12th fret also came out perfectly.

I want to give Martin Seelinger and his team from Lakewood big compliments for their professional craftsmanship.

I also want to thank Robert and his team from Max Guitar for their great service, thank you Robert!.

Max Guitar is absolutely my favorite guitar store.

June 6, 2024
Unprompted review
Rated 5 out of 5 stars

Quick response, no hassle. Recommended!

Payment through Paypal was a breeze. I ordered and paid the guitar at the end of the week. On Monday I got the invoice and an update on the shipping. 2 days later the guitar arrived to Hungary without any problems - shipping via UPS was great. Great experience overall and the instrument is gorgeous!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

A good experience

I bought an acoustic guitar from Max Guitar. They are very helpful and gave me many advices and suggestions for a better selection. Thank you 🤘

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Received the Ibanez LGB30 NT today

Received the Ibanez LGB30 NT today. The guitar needed a small string adjustment, I set the action a little lower. Other than that the guitar is perfect.

May 10, 2024
Unprompted review
Max Guitar logo

Reply from Max Guitar

Hey Arthur, Thank you for your feedback on the Ibanez LGB30 NT. We're glad to hear that the guitar meets your expectations and that you were able to adjust it to suit your playing style perfectly. :) Enjoy your new guitar!

Rated 1 out of 5 stars

INCONCEIVABLE

These gentlemen, for calling them in a polite way since they are not, responded to my WhatsApp in a very sarcastic way. I asked them quite politely about a guitar model they had in stock to see if they could match the price of another European store that had the same model and they said no, they can't, they are not in the guitar business to lose. money.Just answering that they couldn't was enough.The sarcastic tagline was unnecessary.Also, before all this, I have been receiving messages from them in my email for two years advertising sales that if we do 20 years anniversary etc. and then make them an offer to see if they can match the price and respond in such ways and such. shapes. Inconceivable.

May 10, 2024
Unprompted review
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Reply from Max Guitar

Dear Juan,

Thank you for bringing this to our attention. We sincerely apologize if our response came off as sarcastic; that was certainly not our intention. We aim to communicate clearly and respectfully with all our customers, and it seems we missed the mark this time.

Regarding pricing, while we strive to be competitive, we are sometimes unable to match prices from other retailers due to our commitment to quality and service. We appreciate your understanding.

Kind regards,
Max Guitar Team

Rated 5 out of 5 stars

Awesome guitar

Awesome guitar! Delivery was fast, instrument price is the best on the market! Quality at his best, great people and communication was smooth, I only can highly recommand Max guitar, we'll do business again!

April 19, 2024
Unprompted review
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Reply from Max Guitar

Hi Dushan,

Awesome review! ;) Thanks a lot and we look forward to your next visit.

Rated 5 out of 5 stars

Exceptional

I recently bought a used Gibson Les Paul 50s from Max Guitar. Unfortunately I couldn’t go to the shop because I live in Munich, but Robbert was very helpful and answered all my questions.
They did a setup according to my preference and sent the guitar on the same day.
It arrived in perfect condition and exactly as described.

I hope to come to The Hague some time in the future to visit the shop! :)

April 25, 2024
Unprompted review
Max Guitar logo

Reply from Max Guitar

Hi Max,

Thank you for your kind words and for choosing Max Guitar for your purchase. We’re pleased to hear that you’re happy with your Gibson Les Paul 50s and the service provided by Robbert. It’s great to know that everything met your expectations, even from a distance.

We hope you get the chance to visit our shop in The Hague someday!

Rated 5 out of 5 stars

Patient, friendly and lightning fast service

Was chasing a guitar pedal that’s backordered all over the world. Ordered in 3 different shops because they said units were available but then waiting time went up to 12 months. In between I ordered at Max Guitars but cancelled my order, then asked them to keep my order on hold until I let them know because I was waiting for another shop to confirm availability. At the end Max Guitars were the only ones with the pedal truly in stock. But most importantly staff was patient with me, service was incredibly friendly and mail exchange extremely fast. Definitely recommend checking them out!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

had some questions about a guitar that…

had some questions about a guitar that was from my dad.
They were verry helpful and provided me with information after i have sent them the pictures of it.
Besides helpful answers they are very friendly and do try to help you out even if you cant come to the shop.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

Gibson Hummingbird Murphy Lab 1960 Light Aged

I purchased a Gibson Hummingbird Murphy Lab 1960 Light Aged.
It is simply amazing! Such a big, warm and vintage sounding acoustic guitar.
I had a very pleasant and quick transaction, and the communication has been very good all the way through.
I have purchased expensive guitars from Max Guitars before, and both times have been just as easy and smooth.
Thank you very much! I will definitely reccommend Max Guitars, and I will return again.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Best Guitar Shop experience since the Jeff Beck album ;-)

This wonderful guitars store is like a dream living room for any musician: many, many great instruments, amps and effects, very friendly atmosphere and great service and professional support for customers. I have seen many guitar stores in several countries in my life, and Max Guitar in Den Haag / Scheveningen is definitely on the top of my list. Thanks for your friendly service. I'll be back!

March 21, 2024
Unprompted review
Max Guitar logo

Reply from Max Guitar

Hi Lothar, This is the nicest review since the Jeff Beck Album ;) !

We're thrilled to hear you had a positive experience with us, and we eagerly look forward to welcoming you back to our store!

Rated 5 out of 5 stars

great to deal with these guys!

Great communication with the seller, they ship out quick and the guitar is awesome!

March 5, 2024
Unprompted review
Max Guitar logo

Reply from Max Guitar

Thank you so much Joe your kind words! We're delighted to hear you had a great experience with our communication and shipping, and that you love your new guitar. We look forward to serving you again soon!

Rated 5 out of 5 stars

I just received my perfect Guitar

I just received my used Ibanez RG6PKAG-NTF.
I am so happy with this guitar.

It was well tuned and in perfect condition, lile a new guitar. The MaxGuitar Team was always friendly, helpful and reliable.

March 4, 2024
Unprompted review
Max Guitar logo

Reply from Max Guitar

Hey Tom, Thank you so much for sharing your positive experience with us! We're thrilled to hear that your Ibanez arrived in perfect condition and met all your expectations.

Enjoy your new guitar, and may it bring endless hours of musical joy to your life ;)

Rated 5 out of 5 stars

I was there last Saturday

I was there last Saturday: what a great experience!
The best guitar store I have visited since years!
Keep the good job guys!

February 3, 2024
Unprompted review
Max Guitar logo

Reply from Max Guitar

Hey Armand, Thanks for your kind words! Glad to hear you had a great experience at our store.

Hope to see you again soon!

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