Ended up purchasing Maxemail again after our work fax has been out of order for a couple months with no solution offered. It has been a godsend for priority faxes. I'm hoping to not consistently be... See more
Company replied
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So far, the service is okay. Disappointed that terms for toll free numbers are not good. I tried MetroFax and MyFax and both of those had toll free numbers available which were part of the incoming... See more
Company replied
I think the service is great although as faxing fades, it is hard to say this service is a true value anymore. There should be better options for pricing for a two or three person office, which would... See more
Company replied
The way to fax in 2016. So easy to use, especially in a paperless environment. I would highly recommend.
Company details
Information provided by various external sources
We keep our email and phone support in-house so that you can get quick and accurate answers to your questions, and prompt response to any issues. The same people who created MaxEmail in 1996 are still here running and maintaining the service, so you'll always get the most knowledgeable answers to your questions.
Contact info
333 W. North Ave., #385, 60610, Chicago
- 800-964-2793
- support@maxemail.com
- maxemail.com
Very East to Work With!
I would recommend MaxEmail to anyone in business. I have used them and they have worked out exceptionally well for me and my business! Definitely a 5 Stars!!!
February 19, 2014
Unprompted review
I'm happy with MaxEmail.com
I recently signed up for MaxEmail.com and I see a saving. Previously, I had a designated fax line with Verizon. But i was able to get rid of it and I see where the yearly charge for MaxEmail will be made up in the first few months.
February 18, 2014
Unprompted review
Saved us from a nightmare with a competitor.
Support responded fast. Have had no problems since moving to maxemail.
February 18, 2014
Unprompted review
Great service so far
I just switched to MaxEmail and so far I'm pleased with the service. I do find that the interface is a bit clunky and what I really, really miss from my old service is the ability to schedule faxes in the future. PLEASE PLEASE MAKE THAT UPGRADE. It was so essential to my business, I'm considering going back to my old service because not being able to do that has caused some problems. However, I don't want to go back to the unscrupulous jerks that were my old service so please add scheduling! Thanks.
February 18, 2014
Unprompted review
Reply from MaxEmail.com
Hi Lynn,
Thank you for your feedback! This is on our list of improvements, so I will forward your comments on to the team to make sure it gets rolled out as soon as possible.
Thanks for your business!
Jim Siwek
MaxEmail.com
Love it
I switched to this because I got tired buying ink for the fax machine. This is a lot better and faster. I receive all faces on my phone or email.
February 18, 2014
Unprompted review
great service but no caller ID , not happy about that all faxes say " unknown sende"
It would be great if fax would let me know what number the fax is coming from
thanks
February 13, 2014
Unprompted review
Reply from MaxEmail.com
Hi Nancy,
Thanks for your review! For faxes, we send you the TSID (the "Transmit Station ID") from the sender's fax machine. The sender's fax machine should be set with their fax number or other identifier to let you (the recipient) know where the fax came from. It looks like many of your senders don't have this set (it is blank), so this is why you are getting the "Unklnown."
Also, for a nominal fee ($1.95/mo. or lower, depending on your plan), we do have a Caller ID setting that you can turn on that will show you the sender's phone number for every fax you receive. You can turn this on when logging in to your account. Please contact us at support@maxemail.com or 800-964-2793 if you would like some assistance turning this on.
Also, it looks like you could save some money by switching to a longer term plan. You could add the CallerID and switch to a longer term plan and still save money over your current plan. If you'd like to do this, please give us a call at 800-964-2793.
Thanks again, we appreciate your business!
Jim Siwek
MaxEmail.com
Reply from MaxEmail.com
Hi Ronald,
I apologize for any problem you had with our service! If you contact us at support@maxemail.com or call us at 800-964-2793 we would be happy to help you with whatever you need.
Best Regards,
Jim Siwek
MaxEmail.com
The Best Invisible Fax Machine!
I would refer anybody that doesn't have a Live Line telephpne(Home-Phone) and needs Fax Services, MaxEmail is for you. It real, easy, reliable!
February 13, 2014
Unprompted review
Responsive customer service
Took advantage of special offer for new customers but when special offer was not reflected in my account I contacted customer service via email and someone contacted me, apologized for the error, and rectified the problem immediately.
February 12, 2014
Unprompted review
Good Response Time; Easy to Understand Advice
They answered my email quickly, and gave an easy-to-understand answer.
February 12, 2014
Unprompted review
Should have done this Years Ago!!!
This new service is so practical and easy to use. It frees up my desk space, no more fax machine, paper and ink; and not having to pay for that extra dedicated phone line is a big savings. The folk sending from their fax machine don't have anything different to do and sending to their fax from me is actually easier! No busy signals or jammed paper in the feeder. No to mention no more spam faxes! Truly a great service and savings. Thank you MaxEmail !!
February 12, 2014
Unprompted review
great service
great website that made it easy to get what I needed. Also, great products. Very well thought-out website.
February 11, 2014
Unprompted review
Excellet choice for my purpose.
I needed a FAX/VoiceMail service to handle the limited number of FAXes and Voice Messages I receive in my small business. MaxEmail provides the service I need for a very reasonable subscription fee. In addition, the web site tool and smart phone app make my business more efficient.
February 11, 2014
Unprompted review
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