Maxi-Cosi UK Reviews 

I’m extremely disappointed with the service I’ve received from Maxi-Cosi. We purchased a stroller that developed a fault very soon after purchase, and instead of offering a straightforward replacement, the company insists on taking it away for inspection and repair — leaving us without a stroller for up to 5 working days.

We have a newborn and rely on the stroller daily for hospital and healthcare visits, yet Maxi-Cosi has made no provision for a loan or replacement during this time. Their “solution” leaves families stranded and without an essential product.

I expected far better support from such a well-known brand. The lack of flexibility and empathy in their response has been incredibly disappointing. I hope Maxi-Cosi reconsiders its approach to after-sales care — especially for parents of newborns who depend on their products daily.

Very bad experience. I returned a product and was refunded only approx. 2% of its value. Customer service took ages to respond to my many emails, refusing to refund the full amount or a product exchange like requested.

Horrible customer service, they are meant to be the best and safest seat but they are not cheap and the customer service is awful.

Therefor one harness strap needs to be replaced, but Maxi-Cosi won't sell me a replacement strap. They want me to have the whole seat sent to Holland, for them to replace the broken strap. The Sending alone would cost me more than €150.--. Absolutely customer-unfriendly!!

DO NOT BUY!!! We both Maxi Cosy FAME travel system and since we opened the boxes we have only issues with their products: 1/ Car seat 360 pebble pro2 absolutely unsafe for the baby since the straps with pads fall on babies head not shoulders. Unlike other brands car seats, Maxy Cosy one had extremely hard pads which is very uncomfortable for the baby 2/ the pram frame came broken which they exchanged 3/ 5 weeks later again the pram frame broke (parts which holds the pram, push chair and car seat. The clicks star to fall. Now it is with Maxi Cosi to fix BUT for £1600 we did not expect product as if you bought it from Temu!!!! If you wonder if to buy- DO Not Buy Maxi Cosi. Now I am trying for them to refund me at least for the car seat which is unsafe but it’s almost impossible. If I can report the safety somewhere I would!!!

I spent a significant period of time and effort to research the pro private seat fr my grandson.
There was nothing n the material that suggested that the seat can’t be used rear facing.
On arrival it was clear it asnt set up for rear facing.
I spoke to an employee on their “customer services” line who patronised me. I was a children’s clinical specialist for many years prior to retirement and needed an answer NOT supercillious posturing.

I ordered a child car seat from Maxi-Cosi on 10th May. Upon receiving it, I noticed it was faulty and contacted their customer service on 22nd May. I was told they would arrange an exchange, but since then, I’ve heard nothing back.

I’ve followed up multiple times — on 30th May, 6th June, 9th June, 10th June, and again today (11th June) — and have received no response at all. It’s incredibly frustrating and disappointing, especially when this involves something as essential as a child car seat.

Over a month later, I am still without a working car seat, which is completely unacceptable for a company that specialises in child safety products. I expected much better from Maxi-Cosi and will not be ordering from them again unless this is resolved promptly.

I bought a pair of Maxi-Cosi carrycot adapter set for Zelia3 Stroller online on 14 May 2025, paid full price, expecting to receive a brand new item. The order number is : 000078012. Received it on 20 May 2025 with a lot of scratches, looks like its been used. I contacted customer service via chat and was immediately offered a refund once I return it. Return label never arrived in my email. And im also not happy to go out of my way to send it back being heavily pregnant and all. Its just terrible they would send a product out in that condition and sell it full price. Considering it will be used on a baby. I will never buy from them in the future.

Terrible customer service
I bought a Toucan tower product a week ago. It came missing a part, and Maxi-Cosi refuses to resolve the issue, even though it was purchased from their store on Amazon. Terrible customer service — do not buy! Extremely expensive for what it is, and it arrived incomplete, compromising the safety of our children. I do not recommend it! It's dangerous, and they completely denied responsibility. For a product manufactured last month, they claim not to have the missing part!

Do not order from the Maxi Cosi website. Buy from any other retailer but not the official website. Ordered a car seat from them only because promised a 2 day DPD dispatch. Arrived 10 days after order. No confirmation of it being sent, total radio silence when I needed it urgently for a trip. Send them email via customer portal but no response. Eventually got to speak to someone who sounded like she was washing dishes whilst ‘advising’ me that there was nothing she could do. By the time DPD showed up we were off on our holiday with the car seat purchased from JL. Will I get my money back Maxi-Cosi?! God knows, it’s radio silence again.

Absolutely rubbish customer service! I had a maxi cosi high chair gifted to me (brand new) and had a fault, it will not click in place so my son is in hazard of tipping out!

I have emailed back and forth about 7 times, with evidence (photos and videos) and the only email that this company is capable of sending is repeated- provide proof if unable to do so we may still be able to assist only there may be repair charges which you’ll need to pay blah blah.

I will not be paying for any repairs as a company fault causing a hazard to my child! No solution, help or understanding whatsoever.

We have two Maxi Cosi Mica car seats and both have developed faults with the isofix arms. Maxi Cosi have fixed both, but it's a hassle at a time in your life when you least need it!

Appalling company. Loved their products and won’t be buying again. Their customer service (questionable terminology) is not fit for purpose. Have a faulty car seat and they refuse to acknowledge all the evidence I sent. Then said eventually they’d take it for a week. I have no car seat in the mean time??? How can I sort that? They could not care less. Will be going to consumer direct for escalation.

Wow. Actually hard to believe how bad their customer service is. They just don't get back to you.

The monitor/camera always goes offline or glitches so you have to constantly be alert which basically takes the point away from having the camera there. It’s just really badly thought through I won’t recommend it at all. It’s expensive and bad which is not a good combination!

The worst customer service and indeed company. We bought a pram less than 12 months ago, and we need to replace its bar handle. We contacted them, and they said they do not have it because the pram production line has stopped. Every Maxi-Cosi product has a year warranty when it is purchased, and I wonder how they stopped producing parts, given they sold some products that are still under warranty.

Now, they place my child in danger and push me to purchase another pram for my little one. They rapidly change their models and stop their products. I will take legal action against this company. I hope that no one buys their products in the UK.

My friend gifted me a pram she had but it was missing three pieces:
Cover, handle bar and matress. So my friend emailed maxi cosi uk from her email adress to find out if we could order these missing pieces to go with the pram i already had, this was in September 2024. We were told to send a picture of the pram so you guys could see the missing pieces so we did. You guys then confirmed the order could be made and these pieces could be delivered so I placed an order. ORDER NUMBER: 3002890527. Please bear in mind that you could see the colour of the pram in the email. Fast forward November goes by and December too, still nothing has been sent, my friend is then told via email that you’re having issues with your provider and that the pieces will come end of January. The other day the cover finally arrived but to out surprise you guys sent it in the wrong colour BLACK instead of TRUFFLE which you can clearly see the pram is TRUFFLE in the email. So i now take to Live chat to explain that you guys have sent the wrong colour cover, and im told by agent SOPHIE RICHARDSON that you guys have sent the black cover instead because you no longer have the Truffle cover. In which i responded why wern’t we informed this before I made the order. You guys saw the colour of the pram and knew you didnt have the matching cover, proceeded to take my money, made me wait from September 2024 to January 2025 only for me to receive the wrong item. I’ve been as patient as possible but im due next month and still have no pram because you guys have absolutely wasted my time instead of telling me 4 months ago that you didnt have the corresponding piece. Not only did she disregard my situation completely but she then logged off the chat and didn’t offer me a solution. She didn’t offer me a Refund, she didn’t pass me on to a manager, she didn’t offer me anything, instead she logged off the chat and left me hanging to which i have proof.I then connected to another agent straight after that only gave me excuses instead of just checking the email history ( i provided her with my friends email so she could check this as all the information is there ) instead i had to re explain absolutely everything just like i’m having to do now. The first thing i asked when i got through to her was to pass me on to a manager. Fast forward I haven’t been given a reason as to why you guys have made me make a purchase when you knew that the colour you sent/have available doesn’t match my pram. Quick to take my money but when i now ask for a refund after 4 MONTHS of patiently waiting and being understanding about your issues with the providers, I am told that i have to send the cover back before my refund can be made. I don’t see how this is fair because i wasn’t the one that sent the wrong cover. If you guys would have sent the right pram cover or would have told me back in OCTOBER that the covers you have available Dont match the pram in the email my friend sent, i would have never ever placed the order to beguin with! Instead you guys saw the pram ZELIA LUXE IN TRUFFLE and gave me the go ahead to make the order which has been nothing but stress as it’s arrived SUPER LATE Why do I now have to wait EVEN MORE for MY MONEY when I wasn’t the one who purchased the WRONG ORDER? You guys sent me the wrong order and when i ask for my money back i have to wait even more?????I’ve waited 4 months its a piss take, im 8 months pregnant now with no pram pieces, i now have to buy a new pram last minute because you guys have taken the absolute piss. So i would like to place a complaint, your customer service, your lack of empathy, your rubish problem solving, all i have been met with is complete disregard 0 solutions and i think its cheeky to ask me to send a wrong order back before i can get a refund, let alone expect me to pay delivery. 0 decency and respect for your customers especially when heavily pregnant. I wan’t nothing to do with you guys all i wan’t is to place a complaint and to get my money back straight away as it was taken from me straight away.

I do not recommend their products. After I bought and used some week their children's wheelchair appeared with the front wheel problem that was stuck. I tried to replace the product and it was supposed to upload video with proof of my video that lasted 20 seconds I couldn't upload because it was too big. did not want to replace the product or to return the money

Absolutely impossible to get a refund for a product. They use the returns service durell who do not show up and have no contact details to rearrange. This has took almost 4 weeks to organise.

My Maxi-Cosi Lara2 unfortunately broke. The team at Maxi-Cosi couldn’t be anymore helpful. They arranged for my old one to be collected and replaced it with a brand new stroller. My stroller was 12 months old at the time of failure however there 24 month warranty covered everything.