Maxi-Cosi UK Reviews 

I do not recommend the brand, terrible service and low quality brand. I bought a defective stroller and they asked me for 3 days to fix it, it's been almost a month and nothing, they don't give me any feedback or position, I have a 3-month-old baby and it would be impossible to go all that time without it, I had to buy another one

We are onto our third child with the Adorra pram set. The front wheels had become a little bit wobbly so I spoke with Maxi Cosi who sent two new front wheels for free. It’s like having a new pram!

Fast delivery and product in good state

I would not recommend purchasing from Maxi Cosi, I bought a stroller and car seat from them for my new born baby. After only 12 weeks of minimal use of the stroller (I babywear a lot) the brakes became stuck on leaving me stranded with my baby. Maxi cosi were extremely unhelpful in resolving the matter only offering a repair which would require me being without a pram for an extended period of time. They were also unapologetic and slow in their communication with me.

Strongly advise to avoid buying from these. Stroller broke within 3 months and customer service are keep claiming it’s being sent to the handler and then never doing anything about it. They claim repairs are done within a few working days but they haven’t even read our case after a week and multiple times calling up about it.

If I could rate less than 1 star I would. I didn't realise such a huge brand has such poor customer service until I actually needed some service! It's taken a month of back and forth emails with slow replies in between to get an issue sorted. Bad communication and couriers being booked to my home address without any notice. Telephone line is only open until 1pm and cuts you off after 10 mins of waiting.

No customer service! I have contacted them, I am waiting and I have no answer. I was charged even though the order was cancelled. Do not hesitate to make a chargeback with your bank if you have a problem, it's the only solution. Find out more (declare it an unacceptable or general product and you'll be refund).

Bought a maxi cosy titan brand new £180, used it for less than 2 years for my son, I knocked the head rest while strapping him in one day and the polystyrene has snapped, I contacted maxi cosy to get new polystyrene headrest sent to me to be told it's £90 And I need to send the seat back to have it fixed. £90 for polystyrene 🤷🤷. Seat was meant to be for my second child to use as we kept it clean and in good condition but now it's for the bin apparently, appalling quality and service. These reviews on here speak volumes aswell 😭😭

Offers discount code and makes out that its available on all products then find out not valid on pro products. Clearly a breach of trust

Update: I’ve unsubscribed twice and yet still receive emails

We bought the Maxi-Cosi Iora Air. Horrible and unsafe for infants! The crib inside is not leveled and therefore the newborn rolls to the front of the co-sleeper, where no mesh is present, posing an additional high risk. We contacted Maci-Cosi about how to level up to flat surface but to no avail. And we are not an isolated case! After noticing the issue, we searched online and found the issue was risen several years before! Cannot believe the co-sleeper is available for purchase! And for a hefty price! Beware!

Fantastic customer service. We have the maxi-cosi Car seat, which having only been five months old Developed a fault where the foam had come loose in the seat. After a quick online chat and email with the video of the problem, a brand-new car seat has been sent to us today no hassle at all. The baby is very comfortable in the Car seat, wouldn’t hesitate to recommend them to others.

We were very excited with our new travel system when we first received and never again.
After a few days the front wheels started to get stuck and become worst as the time went on. Was impossible to manoeuvre and getting stuck at any time. Such was the fault that we stopped using it as were afraid of getting stuck in the middle of a road or getting stuck going down any curve causing an accident.
Maxicosi replaced the travel system and we hoped that the fault was just a one off.
Little we knew that the replacement one is even worst than the first one. It is extremely dangerous, unsafe and definitevely should be retired from the market.
Still waiting to hear from the company. Will keep updating.

The Maxi Cosi Jade Car Travel Cot is the best investment we could have made for our baby! It's excellent quality, so comfortable and made our baby's long car journeys so much smoother than we could have imagined. We had to make three unexpected long road trips and stumbled across this. It was a lifesaver and I highly recommend to anyone who is taking a long road trip and doesn't feel that a car seat is suitable. The baby can fully recline and looks really stylish too.

Raises an issue with faulty seat base no response shocking after all the money I paid for it

Tricked into signing up for 10% discount. Gave them our data for free but the product wasn’t eligible for discount once we got to checkout (pebble 360 pro)

Edit: just received first spam email this morning despite unsubscribing yesterday

My Girlfriend and I bought a Maxi Cosi Zelia Luxe pram from the Pram Centre in Glasgow, and I have to save, the buggy is a dangerous death trap.

The front wheels of the buggy keep jarring to the point that I've went down a curb and when I went to push the pram forward, the wheels jarred sideways and I nearly tipped the baby up and out of the buggy.

It's a dreadful contraption and I'd advise anyone not to purchase this product in order to transport your child.

Now the wheels won't even go in a straight line, so it will be going to the recycle centre and we now need to purchase a new one.

We purchased a travel system in 2021 and all was fine. Only recently the frame started to fold down when using it which wasn’t good when using it with a newborn.
I contacted Maxi Cosi and was in touch with Emily in customer service and she could have not been more helpful. She organised for a replacement to be sent out next day. She was understanding and answered emails promptly to ensure we were kept up to date.

Very bad company to deal with!!!!!! No phone number and you are then stuck with either emailing them or chatting via the live chat service !!! They lied to me telling me I will receive the full amount of refund and I never did!!!! The item was bought from Boots online but Maxi Cosi had sent it to me. Both companies are a bunch of liars and scammers!!!!! Taken nearly 2 weeks and even now I don’t get my full refund !!!!!!!!!

I requested a service of our car seat - initially had good correspondence and paid £90 for a service only for them to go silent and not respond to numerous emails requesting to book collection of the car seat. Have requested an update or a refund but with no response. Not sure what has happened??

Enquired on their instant chat as their website spouted about how much safer a 5 point harness is yet the photo of the infant carrier I looked at only showed 3 point… to be lied to by the agent and told a 5 point infant carrier doesn’t exist (which they do). When I told them one of the ones which existed, they said it was a next stage seat (it wasn’t), when I told them it was an infant carrier and they do exist they turned really rude.

So their website is very misleading and their staff very rude.