The Cube challenge lost all of its quality.
We went to an escape room sometime ago and it went great. We went again later to the cube challenge and it was so fun, that we really wanted to share the experience with more people.
But the third time we came, it was extremely frustrating. We bought 2 hours. They gave us broken wristbands that we could not wear on our wrists. The staff apologized for that, which means they are broken as a standard. During the first ten minutes we had to go back to the desk because the wristbands were not being read by most of the screens. They changed them for us. Went back again, and they still did not work in most of the rooms. In the rooms that they did work, there were technical failures such as lights not working, buttons not working, or the entire thing not working and we losing not even entering the room.
We tried to make the most of our time with the few rooms that had no issues but we still had more than an hour left and there was nothing else to do; also because we were so underwhelmed at that point and we could not be sure if us losing challenges was due to us being bad players or some other technical issue.
We went back to the desk and explained the situation. They offered a refund for 1 of the players (we were 4). That seemed ridiculous. After some negotiation we got 25 mins of VR which seemed the most "convenient" regarding money. And we chose right, VR was really really fun and we would love to do it again.
However, we left with such a sad feeling. We were so excited about repeating the experience at the cube and now we would not even try again for how terrible it was. It is beyond the money, it is the loss of something that once was great but due to lack of maintenance, probably, it became something simply frustrating and underwhelming.
Reply from Maximum - Aalborg
Hi Andrea,
Thank you for taking the time to share your experience with us.
First of all, we are very sorry to hear that your latest visit did not live up to the positive experiences you had previously with both our Escape Rooms and Cube Challenge. It is especially disappointing to read this because, as you mention, you were excited to return and introduce the experience to more people.
The issues you describe with the wristbands and the technical problems in several of the Cube Challenge rooms are certainly not the experience we aim to provide. While occasional technical faults can occur, it is clear from your description that there were too many disruptions during your visit, and we completely understand how frustrating that must have been—particularly when you had booked two hours and spent a significant part of that time dealing with equipment and room malfunctions.
We are also sorry that the solution offered at the time did not leave you feeling that the situation had been adequately resolved. Our goal is always to find a fair solution when things go wrong, and we understand why you left feeling disappointed.
At the same time, we are pleased to hear that you enjoyed the VR experience and that it helped salvage part of your visit. We appreciate you highlighting that aspect despite your overall disappointment.
Your feedback has been shared with the relevant team, and we will be reviewing the technical issues you experienced as well as how we handle similar situations in the future. It is particularly concerning to hear that you left questioning whether unsuccessful challenges were due to gameplay or technical faults, as that takes away from the enjoyment and fairness of the experience.
Thank you again for your honest feedback. We genuinely appreciate it, and we hope we will have the opportunity to restore your confidence in us in the future.
Best Regards
Mille, Bowl'n'Fun & Maximum