I’m updating this review to 4 stars, originally 1. I had some problems getting in contact with anyone for over a month, but once I finally got in touch with someone they went above and beyond to Fix t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Maximus is awesome! The initial process is quick, I can reach out to my doctor or customer service with any questions or concerns. My testosterone is packaged well and has never come damaged or late.... See more
Company replied
Easy to manage and communication is good. I am feeling that I will reach my set goals with no roadblocks. The process so far has been stress free. My only issue was my first vial did not contain the f... See more
Company replied
Maximum mistakenly sent me $599 worth of meds even though I had canceled my account a month ago. I tried calling immediately, but there was no answer. I emailed them over the weekend, and they replied... See more
Company replied
Company details
Written by the company
Maximus is a mission-driven peak performance medicine company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Our goal is to help clients to look, feel, and perform their best in all aspects of their lives.
Contact info
Santa Monica, United States
- (213) 770-0629
- maximustribe.com
4.4
Excellent
954 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service is awesome
The service is good, and everything is very legitimate. The shipping from the pharmacy is fast as well. I am hoping that we can see more products in the future, like GHK-Cu or some other things.
May 6, 2026
Unprompted review
Reply from Maximus
We're glad the service and shipping have been hitting the mark, and we appreciate you sharing your thoughts on future product offerings. We look forward to continuing to support you.
I’ve been with other services
I’ve been with other services. Maximus tops them hands down
May 7, 2026
Unprompted review
Reply from Maximus
Knowing the experience holds up against the alternatives means a great deal to us. We look forward to continuing to earn that distinction.
Excellent service
Excellent service, excellent customer support, excellent products! I would recommend to anyone who is wanting to increase their T.
May 6, 2026
Unprompted review
Reply from Maximus
We're glad the service, support, and products have all delivered. We look forward to continuing to support your progress.
What is there to say
What is there to say? 3 bottles just showed up one day with no information, no ingreditents, nothing for what purpose, how many for what purpose....Yeah, just what I need on Holloween thrown in with my candy.
May 5, 2026
Unprompted review
Reply from Maximus
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
Maximus made the process of onboarding…
Maximus made the process of onboarding and initial lab work very streamlined. Provider is great. A few delays with shipping but most medication is shipped promptly after provider approves refill
May 5, 2026
Unprompted review
Reply from Maximus
We're glad the onboarding and provider experience have been strong, and we appreciate your patience on the shipping side. We'll continue working to make delivery as reliable as the rest of the experience.
Excellent care and availability from my…
Excellent care and availability from my physician.
May 5, 2026
Unprompted review
Reply from Maximus
Thank you for sharing that — accessible and attentive physician care is central to what we aim to provide. We look forward to continuing to support you.
Maximus is awesome
Maximus is awesome! The initial process is quick, I can reach out to my doctor or customer service with any questions or concerns. My testosterone is packaged well and has never come damaged or late. Would highly highly recommend!
May 4, 2026
Unprompted review
Reply from Maximus
We're glad the onboarding, communication, and delivery have all been consistently solid. We look forward to continuing to support you.
Reply from Maximus
Easy, good value, and stress free is exactly the experience we aim to deliver. We look forward to continuing to support you.
Wonderful communicator
One customer service employee named 'Reynaldo' is the most compassionate & empathetic helper I have EVER communicated with by e-mail over a difficult order. What an asset to your staff & company!! Sincerely, Billye Drew
May 3, 2026
Unprompted review
Reply from Maximus
Compassionate and empathetic support, especially during a difficult situation, is exactly the standard we hold our team to. We'll make sure he hears this feedback.
The customer service is amazing
The customer service is amazing! They make sure your issue is solved in a timely manner
May 3, 2026
Unprompted review
Reply from Maximus
Making sure concerns are resolved without unnecessary back-and-forth is something we take seriously. We look forward to continuing to be there when you need us.
At home testing
At home testing, easy to use and send back out. Great assistance over the phone. Fast/ discreet shipping. Top notch all around!!!
May 3, 2026
Unprompted review
Reply from Maximus
We're glad the at-home testing, support, and shipping experience have all come together the way they should. We look forward to continuing to support you.
No problems
No problems. Everything has been a great experience. Quick service. Looking forward to further business with Maximus.
May 2, 2026
Unprompted review
Reply from Maximus
We're glad everything has run smoothly, and we look forward to continuing to earn your trust down the road.
Excellent experience fast shipping.
April 29, 2026
Unprompted review
Reply from Maximus
We're glad the experience and delivery have both been on point. We look forward to continuing to support you.
I lost the weight without ever getting…
I lost the weight without ever getting sick. Very easy. They are on time with the next dose easy to reorder.
April 30, 2026
Unprompted review
Reply from Maximus
Reaching your goals without the side effects and with a seamless reorder process is the experience we aim to deliver — thank you for sharing that it has come together that way, Kathy.
Response was helpful and immediate.
April 29, 2026
Unprompted review
Reply from Maximus
Prompt and useful support is what we aim for every time. We look forward to continuing to be there when you need us, David.
Good quality and they arrive on time.
Good quality and they arrive on time.
April 29, 2026
Unprompted review
Reply from Maximus
We're glad the product quality and delivery have been consistent. We look forward to continuing to support you.
Poor customer service, would not recommend.
After paying, I was given a single appointment time with the prescribing physician: 10:20 PM Eastern Time on a Friday night. For obvious reasons, this was not an appointment time that I wanted to keep, but there was no other availability on the physician's calendar.
I reached out to customer support multiple times, and five days later they have not offered any resolution or even acknowledged the issue at hand. I regret signing up with Maximus.
April 23, 2026
Unprompted review
Reply from Maximus
We've requested account information through Trustpilot. Please respond with those details so a manager can reach out to review your situation and work to resolve all of your concerns.
Responses were quick
Responses were quick, excellent follow-through, great customer service!
April 27, 2026
Unprompted review
Reply from Maximus
We're glad the responsiveness and follow-through have made the experience feel dependable. We look forward to continuing to deliver that standard of care.
Maximus Customer Support
Love the prompt responses from the team. However, the doctor did not really fully answer all my questions in regards to what protocol is the right fit for me. I think there needs to be better communication from the doctors.
April 15, 2026
Unprompted review
Reply from Maximus
We're glad the team's responsiveness has stood out, and we hear you on the clinical communication side, Tracy. We encourage you to follow up directly with your doctor through the Maximus portal so those questions can be addressed more thoroughly.
So far so good
So far so good everything except my TRT treatment came within a week of purchase I'd recommend it to others most definitely.
April 27, 2026
Unprompted review
Reply from Maximus
We're glad the overall experience has been positive so far, and we appreciate the recommendation, John. If you have any questions about your TRT shipment, our support team is happy to help track that down for you.
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