Maximus Reviews 954

Great customer service, I had one minor issue with an order and they resolved in in no time.
My doctor is also great and I feel so much better and am back to regular exercise.

Pablo is the GOAT of Customer Service. He addressed my concern in just one email. Please give this guy a raise.

Good product got it fast and was good price.

Noticeable improvement in focus and energy. Very responsive to workouts. Easy and quick to get started. The process has been a breeze.

Very easy to talk to and very understanding of any issues. Excellent customer service.

The customer service and timely response of the doctors have been excellent

No pressure with options. Multiple routes on how I would like my health and treatments. Responsive answers to all my questions and my Doc in the mix to back them up.

Great service, excelent products and guarantee

Dr. holmberg provided a great 1 on 1 experience. I feel a very noticable increase in energy and muscle development. I've been training for about 32 years and with age have noticed a decrease in energy level which is now back to a more youthful energy. I highly recommend Maximus

Speedy responses to my questions. Timely delivery of my medication and seeing results. VERY HAPPY!

After an extended period as a paying customer, I cannot recommend this company.

This was not a one-off issue. It was a consistent, ongoing pattern of problems across doctors, customer service, and fulfillment that never meaningfully improved, even after repeated escalation through multiple channels.

This is a telehealth service involving prescribed medication. That carries a higher expectation of accuracy, consistency, and reliability. Delays, errors, and lack of coordination are not minor inconveniences in this context. They directly impact continuity of care.

Over time, I experienced repeated issues including:

- Doctors issuing incorrect prescriptions, inconsistent quantities, or incomplete orders
- Medications arriving late, partially fulfilled, or not at all
- Shipments sent to the wrong address multiple times, even after updating and confirming it repeatedly
- Orders missing medications or basic supplies
- Refills not being triggered correctly, requiring manual follow-up
- Conflicting timelines, such as being told something would take a few days and it stretching into a week or more with no proactive communication

A particularly concerning pattern was the lack of coordination between their system and pharmacy partners. I was explicitly told my address was correct, yet shipments continued going to the wrong location. Parts of the same order were sent to different addresses, and replacement shipments were sometimes required more than once for the same issue.

Customer service was consistently reactive and often ineffective. A typical interaction involved being told something would be looked into, followed by either a vague or incorrect response, or no follow-up at all. In many cases, I had to reach out multiple times just to get basic updates.

There was little to no ownership of issues from start to finish. I was frequently left wondering whether anything had actually been done unless I followed up repeatedly. Even when responses came, they often did not directly address the question being asked.

I also experienced situations where timing mattered and I clearly communicated that medication was needed by a specific date. Even with repeated emphasis over weeks, I still could not get a clear answer on whether it would arrive on time. In some cases, there was not even a shipping label created while I was being told things were in progress.

I attempted to resolve issues through customer support, Discord, and escalation to senior leadership. While issues were acknowledged and explanations were provided, the same categories of problems continued afterward.

Even routine account changes became difficult. When attempting to modify my subscription, I was given conflicting information about available plans. Options were visible in their own portal but could not actually be used, with the explanation that the system had not been updated.

The core issue is not that mistakes happen. Every company has them. It is the complete lack of consistent ownership, unreliable follow-through, and no observable improvement over time. I have lost count of how many times I had to follow up on the same issues.

If you are considering this service, be extremely cautious, especially with any annual commitment. In my experience, the issues are ongoing rather than isolated, and resolving them requires significant and repeated effort on your part.

I wanted this to work. It did not.

Super fast communications with Maximus and my Doctor. Shipping has been quick as well. Just a great experience overall so far.

Quick results. I’m informed on everything you do!

I’ve had an excellent experience with Maximus Tribe from start to finish. Communication has been consistently clear, timely, and efficient, which makes the entire process feel well-managed and professional. The website is intuitive and easy to navigate, so everything from onboarding to follow-ups is straightforward.

Shipping has been quick and reliable, and the testing process is particularly well-designed. Instructions are simple to follow, easy to complete, and results are returned faster than expected, which removes a lot of the typical friction in this kind of service.

The doctors and staff are clearly very knowledgeable and helpful, and that shows in both the guidance provided and the overall quality of care. Customer service has also stood out. Any time I’ve had a question, the team has been responsive, helpful, and solution-oriented.

Most importantly, I’ve been very pleased with the overall impact of the treatment. The results have met and exceeded my expectations, and that’s ultimately what matters most. Overall, it’s a very well-run service that delivers on what it promises.

I had excellent communication. Arangelis was awesome answered all of my emails quickly.

I cancelled the service prior to the annual renewal. They still charged me for the annual fee ($1.2K) and didn't respond for a week of reaching out (said customer support was being overwhelmed with volume). Their customer service is horrendous and they've yet to refund me after 7 weeks... Stay clear of these guys!

Very easy to deal with. The self administered blood test is great.

Easy to manage and communication is good. I am feeling that I will reach my set goals with no roadblocks. The process so far has been stress free. My only issue was my first vial did not contain the full amount prescribed to inject for 10 weeks, although off a minimal amount.

I’ve been with Maximus for around 4 years now I believe and they have been consistent their medical team is great my doctor Dr. dube reaches out to me every 3 months to check on how I’m doing if there ever needs to be a dosage adjustment he’s on it and their support team is always very understanding and helpful when you have any doubts or concerns.