I had a flood at my home and what followed was a very long and difficult eight-month restoration and rebuild process. It wasn’t easy, but I can honestly say the team at Max Insurance made a... See more
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Based on these reviews
I recently submitted two missing items related to hail damage from over a year ago. I just sent photos—no questions, no arguments. Everything was handled quickly and efficiently. In recent years, I h... See more
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the first few days that we submitted the claim was not good but afterwards our insurance adjuster Nathan was super helpful and nice. although at beginning was confused if we are covered or not which c... See more
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Mr. Wesley D was very patient, resourceful and kind in listening to our concerns and paid full attention to details along the process. I highly appreciate Mr. Wesley for handling the case in a... See more
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Company details
- #5 of 7 best companies in Insurance Company
- #1 of 1 best companies in Liability Insurance Company
- #1 of 2 best companies in Personal Insurance Company
About Max Insurance
Written by the company
Max Insurance comes from humble community-based roots, dating back to 1866. Our belief has always been, comprehensive coverage at a fair price.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
Contact info
72 Victoria St S, N2G 4Y9, Kitchener, Canada
- (877) 770-7729
- Max Insurance
- maxinsurance.ca
4.5
Excellent
692 reviews
Replied to 52% of negative reviews
Typically replies within 1 month
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The response was very timely from the…
The response was very timely from the time i submitted my claim up to the approval.
October 3, 2025
Reply from Max Insurance
Hi Gideon and Maria,
We're so happy to hear that you were satisfied with your claims support. The sooner you can get back to normal, the better! Thank you for leaving a review.
Sincerely,
Max Insurance
process speed was reasonable and always…
process speed was reasonable and always in time
September 23, 2025
Reply from Max Insurance
Hi there,
So great to hear. We strive for swift, efficient processes when it comes to dealing with claims, so you can get back to normal sooner! Thank you for leaving a review.
Sincerely,
Max Insurance
Reply from Max Insurance
Hi Luke,
So happy to hear it! Claims are never fun to experience, but we're glad that yours could be wrapped up so smoothly. Thank you for leaving a review.
Sincerely,
Max Insurance
Reply from Max Insurance
Hi there,
Glad we could be of service in dealing with your claim! Thanks for giving us a 5-star review.
Sincerely,
Max Insurance
Answer all questions and made the…
Answer all questions and made the process nice and easy.
September 26, 2025
Reply from Max Insurance
Hi Shawn and Jaime,
We're happy to hear that you found the claims process so easy with our help. Claims are never easy, but we are glad we could make your day less stressful. Thank you for your kind words.
Sincerely,
Max Insurance
Reply from Max Insurance
Hi there,
We're so pleased to hear that your claim was dealt with quickly. We're happy to help! Thanks for leaving a review.
Sincerely,
Max Insurance
Responsive and supportive
The team did a great job in my valuation and the proposal of the claim on my damage fence. Alex and the team did my follow up in supportive and helpful way
September 17, 2025
Reply from Max Insurance
Hi there,
We're so glad to hear of your positive experience! Although having a claim such as yours can be extremely frustrating, we're proud to have a team that lays out the process so clearly and that offers so much support. Thank you for the kind words.
Sincerely,
Max Insurance
It was a riff wile but honestly the…
It was a riff wile but honestly the customer service was awesome and my claim was closed faster then I thought thanks to , health for everything
September 26, 2025
Reply from Max Insurance
Hi Connor & Madison,
We're glad you could receive the help you needed for your claim! Experiencing a claim is always rough, but we're glad we could alleviate that stress for you. Thanks for leaving a review.
Sincerely,
Max Insurance
Heath was great to work with
Heath was great to work with. He answered all questions and was patient throughout the process.
September 18, 2025
Reply from Max Insurance
Hi Melissa & Enrico,
Happy to hear it! We're so glad our 5-star claims service could make your situation a little easier. Thank you for leaving a review; we'll make sure to let Heath know!
Sincerely,
Max Insurance
This was my first time dealing with…
This was my first time dealing with such a claim, it is a confusing process, but our adjuster, Alex, was extremely helpful and patient in ensuring that I understood each step in the process and assisting me when ever I didn’t know how I needed to proceed.
September 22, 2025
Reply from Max Insurance
Hi Nik,
Having to deal with your first-ever claim must have been so stressful! We're glad that Alex could be there for you throughout the process. Thank you for your kind words.
Heath was great!
Heath was very understanding and helpful. Nice to deal with and he was attentive to my claim
September 19, 2025
Reply from Max Insurance
Hi there,
We're happy to hear that Heath was so helpful in dealing with your claim. Our teammates strive to ensure you understand every step of the process. Thanks for taking the time to leave a review!
Sincerely,
Max Insurance
Reply from Max Insurance
Hi there,
So happy to hear it! Rapid fast, efficient service is what we strive for when dealing with claims, so we're pleased we could deliver just that. Thanks for leaving a review.
Sincerely,
Max Insurance
Kelly was amazing to deal with and…
Kelly was amazing to deal with and reached out to me within hours of filing the claim.
I was given all the information I required in a very timely manner and answered any questions I had.
September 18, 2025
Reply from Max Insurance
Hi Donna,
Thank you for sharing your experience! We're glad that Kelly was able to help out with your claim and answered all your questions with ease. Claims are never easy, but having the right support can make them a little easier.
Sincerely,
Max Insurance
This was my first time dealing with an…
This was my first time dealing with an insurance claim. I was overwhelmed and very stressful at beginning, I have to deal with the Strata management, neighbors, the tenant, inspection companies, etc. Fortunately, with Heath. S patient guidance and professional advice, the various issues was gradually resolved, I really appreciate his help and sincerely thank him.
September 18, 2025
Reply from Max Insurance
Hi Haoran,
Claims can be extremely stressful, and while we're sorry you had to go through your loss we are glad to hear that Heath could provide you the service you needed. Thank you for leaving a review!
Sincerely,
Max Insurance
The customer service and fast response
The customer service and fast response. Alexandro E was so pleasant and helpful answering my calls and questions. Edgar from servpro was fantastic and so kind.
September 17, 2025
Reply from Max Insurance
Hi Kaley,
We're stoked to hear it! Having quick and efficient service during a claim is critical. We'll make sure to pass along the kind words to your adjuster, Alex.
Sincerely,
Max Insurance
Assigned adjuster was great
Luke, my assigned adjuster, was calm, respectful and empathetic. Came across as a trustworthy person! Also clear and efficient.
September 12, 2025
Reply from Max Insurance
Hi Mary & Alexander,
Amazing! Thank you for sharing your experience with us. We'll make sure to pass along your kind words to the individual who helped out on your claim.
Sincerely,
Max Insurance
The adjuster Alexandro E
The adjuster Alexandro E. explained the process very well from the beginning so I new what to expect.
Professional and to the point, and always called me back within a day or two after I left a message.
The others that answered the phone were very nice and professional as well. Overall great experience so far
September 11, 2025
Reply from Max Insurance
Hi Mitko,
Thank you so much for the diligent review! It's great to hear that Alex was so helpful during your claim, and that you got a call back in such a short window. We appreciate the kind words.
Sincerely,
Max Insurance
Reply from Max Insurance
Hi Joey and Eloise,
We're so happy to hear that your experience with Max has been so positive! We appreciate your faith in us and we're glad we could help out on your claim. Thanks for the review.
Sincerely,
Max Insurance
Alex a dedicated worker
Alex, my agent has done a great job. Working out my claim and answering to all my questions. Thx Max!
September 10, 2025
Reply from Max Insurance
Hi Romesh and Heshini,
We're pleased to hear that Alex was so diligent on working out your claim. Thank you for taking the time to leave a kind review.
Sincerely,
Max Insurance
Nathan listened to me respectfully
Nathan listened to me respectfully. He also didn’t rush me or push me. I have severe anxiety and PTSD. So I don’t do well with pushy or people who don’t listen. He was also knowledgeable. Answered my questions, even if they were over and over again.
September 8, 2025
Reply from Max Insurance
Hi Charleen,
Thank you so much for your kind praise for our teammate, Nathan! Claims can be stressful for anyone, so we're happy to hear that he could be such a positive assist. Thanks for leaving a review!
Sincerely,
Max Insurance
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