MaxLife Reviews 216

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's kindness, patience, and ability to accommodate their needs. Consumers are particularly impressed with the quick response times to questions and concerns, and the efficiency of the overall service, including timely medication delivery and easy scheduling of doctor appointments. However, some customers also noted initial difficulties with communication, experiencing slow responses to texts, emails, and voicemails, or a lack of follow-through from customer service. A few people mentioned issues with receiving product information or experiencing delays in shipping.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their patience, kindness, and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Product

Customers consistently note positive experiences with the product. Many reviewers express satisfaction with... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service and... See more

Response time

Consumers have mixed experiences with response times. While many customers praise the quick and timely... See more

Based on these reviews

Rated 5 out of 5 stars

I'm making another post as a retraction from my first post. I was very upset about Max Life's lack of customer service but since, Max's Life has returned my calls and answered all my questions. I... See more

Company replied

Rated 5 out of 5 stars

The representative, Emily made my experience simple and exciting. She took the work out of the pre qualification process. Also, she gave me clarity. It’s been only two days and I’m approved. Maxlife h... See more

Company replied

Rated 5 out of 5 stars

I have written texts regarding the instructions written on the original information and plans for the program. Ma y of the text instructions differed from the pri Ted materials. Your staff was very... See more

Company replied

Rated 5 out of 5 stars

I’ve been with MaxLife for 5 months and have absolutely loved my experience! The doctor and team were so supportive and caring — they really helped me reach my weight loss goals and feel my best. The... See more

Company replied


Company details

  1. Weight Loss Service

About MaxLife

Written by the company

MaxLife is a pioneering health and wellness company committed to delivering personalized and effective weight loss solutions.

Specializing in advanced treatments such as Semaglutide and Tirzepatide, MaxLife offers tailored weight loss programs designed to meet individual health goals and needs.

With a strong focus on both efficacy and client care, MaxLife combines innovative medical therapies with a comprehensive, client-centered approach.

A Higher Standard of Care

Written by the company

Expert-Led Weight Loss Solutions
Our experienced medical team provides personalized, evidence-based weight loss programs using advanced treatments like Semaglutide and Tirzepatide. We combine medical expertise with continuous support to help you achieve lasting results safely and confidently.

Our 12-Month Commitment

Your results matter to us

At MaxLife, we are committed to your long-term success. If you adhere to your prescribed plan and do not achieve expected progress within one year, we offer a money-back guarantee, subject to program terms.

Contact info

Start Your Weight Loss Journey Today

Doctor-guided GLP-1 & GIP programs. Fast approval & delivery.

4.4

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

MaxLife’s customer service advocates…

MaxLife’s customer service advocates are very attentive and follow up regularly to make sure that you fully understand how to administer your shots and to see if you have any questions or concerns. This is quite honestly the best experience I’ve had with obtaining Tirzepatide. I would absolutely, and will fully recommend MaxLife to all of my friends and family who need it!!!!!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service very…

Great customer service very professional. Just started medication 4 days ago. Grateful for the instructions on how to administer injection along with all the helpful information about medication. Payment plan option gave me the opportunity to start on this program. Very grateful for that. Thank you.

May 27, 2025
Unprompted review
Rated 5 out of 5 stars

So satisfied

The people that I have spoke with have been amazing, any questions I’ve had they have answered. I’m very excited to start this journey. The price is even better! It’s been 2 days since my first shot, and side effects are minimal. Thank you MaxLife for helping me find my confidence again!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great start so far with MaxLife

Great start so far with MaxLife! I been communicating with both Emily and Desiree, who have been so quick to respond to my questions & concerns. They were willing to match another company’s pricing while still offering the same customer support. I received my package much earlier than anticipated, and now will begin to start my process with the medication. Will definitely follow up with my weight loss journey!

May 11, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Thank you so much for your kind words! We’re thrilled to hear that you’ve had a great start with MaxLife and that Emily and Desiree were able to support you quickly and thoroughly. We always strive to provide exceptional service while offering competitive pricing, so it’s wonderful to know that stood out to you.

We’re excited to be part of your journey and look forward to hearing about your progress. Don’t hesitate to reach out if you need anything along the way—we’re here for you!

Rated 1 out of 5 stars

CONSUMER BEWARE

CONSUMER BEWARE

First off I want to say that I write for the consumers and not against the company. My reviews are for the hard-working consumers because we all are.

The medicine was shipped to me from Florida & I live in Oregon. This was as you see by the date in the spring.
I received warm medicine & a melted cold pack. The syringes that aren't even the right size for the doses. The dosing markers, for my dosing, aren't on the 100 unit syringes I received. I should have gotten the 50 unit syringes for my dosing schedule. They use the 100 unit syringes because they're cheaper so that just tells me so is their medicine.
Because I got it extremely warm I'm afraid to take it and I don't have the right syringes even if I wanted to so it's all garbage and hopefully they'll refund me. I will update my review.
I've been with other programs I've never experienced anything like this they are a joke and if they think I'm putting warm medicine just because they say it's safe into my body they're very wrong.
I WOULD DEFINITELY ADVISE STAYING AWAY FROM THIS PROGRAM.

May 6, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been. Your concerns about medication temperature and syringe sizing are absolutely valid, and we take them very seriously.

We want every customer to feel confident and safe throughout their journey with us. Please know that our team would like to resolve this issue immediately, we will be privately be requesting additional information from you to ensure that everything meets the highest standards of quality and care. Someone from our support team will be reaching out to you directly to make this right.

We appreciate you giving us the opportunity to address this, and we hope to resolve it to your satisfaction. If you prefer to speak with someone immediately, please don’t hesitate to contact us directly at (949) 704-1000.
Thank you again for your honesty—we are always working to improve.

Rated 5 out of 5 stars

Seamless

Easiest, best, most smooth process EVER! Max Life is a refreshing change in a pushy, aggressive business. Most importantly, effective.

April 23, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Thank you so much for your amazing feedback! We’re thrilled to hear that you had such a smooth and positive experience with Max Life. It means a lot to us that you found our approach refreshing and, most importantly, effective!

Rated 1 out of 5 stars

You can't force prescriptions on people......

Initially I was interested in Maxlife and everything appeared to be alright...until it was not. I dealt with Fernandi& Fatima. All I recieved was the runaround. I decided not to go with this company because it appears they are skipping certain steps and basically trying to force prescriptions on people whether you approve or not. That in my opinion is very unprofessional. I sent emails, text msgs, left phone calls stating I was no.longer interested in what they have to offer and they are choosing to ignore my request by stating..." someone will be in touch with you shortly"...meanwhile there's no call and they are continuing to process a prescription you've constantly stated you dont want. I must aay Im very disappointedin this company and have to wonder if they're simply desperate for business. Maxlife IMO has got to l do better

Update ****5/09/2025 at 6:19pm
Yes Trust Pilot... this a genuine review and Maxlife knows I have the proof via text msgs, v-mgs and numerous emails showing our back & forth communication to prove it.
Trust pilot would you like for me to post it here since Maxlife is in denial?

May 8, 2025
Unprompted review
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Reply from MaxLife

Hi Margaret,

Thank you for your patience, and please accept our sincere apologies for the earlier miscommunication and delay in response. We appreciate your understanding.

I’d also like to clarify that we obtain medical approval for every patient before activating a membership. It seems there was some confusion around our reinstatement process, and we're grateful for the opportunity to clear that up with you over the phone.

We're glad we could resolve the issue with your account. If you have any further questions or concerns, please don’t hesitate to reach out—we're here to help.

Rated 5 out of 5 stars

Weightloss Journey

Signing up and getting approved was fast and easy. I would definitely recommend.

May 8, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Thank you so much for your kind words! We’re thrilled to hear that the sign-up and approval process was smooth for you. Your recommendation means a lot to us, and we're so glad to have you as part of our community.

If you ever need anything or have questions down the road, don’t hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Set my mind at ease

Again, I will say these people are amazing. You really care about your health journey I needed. To speak to someone about the back order and they took the time to explain it to me and make sure that I understood that it was going to be here in a short six more days they got back to me right away.

May 6, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Hi Linda, thank you so much for your kind words! We're truly grateful for the opportunity to support you on your health journey. It means a lot to hear that our team was able to provide the clarity and reassurance you needed. If you ever have more questions or need anything else, we’re always here for you!

Rated 1 out of 5 stars

BEWARE!!!

At first I gave maxlife a 5 star rating. But there are communication issues. I was using LSH for my tirz and maxlife said they can beat the price. Yes they offered 25 dollars cheaper. But LSH offers in tiers. Which are good for approx 8-10 weeks and pay after you fill out a refill request then your billed. Tier 3 is 499. I would be moving up to tier 4 which is 625.00. For 10 weeks. With maxlife they automatically charge your CC every month. I wasn’t aware of this and it’s not cheaper at all. In fact maxlife is more expensive. I was under the impression that they were going to be the same as LSH. I’ve never been with a telehealth that automatically takes from your CC monthly unless you requested a refill. First off I can’t afford monthly. Plus I dose differently due to side effects. So I might not need another month. Depending on how I’m feeling and the dose. I felt very much mislead. They do not have a portal. Correspondence is via text or a call or email. I had to ask for a copy of my invoice which was strange. I did get my meds within a week from a pharmacy I never heard of called DIRX. I googled it. It says it’s neither a 503a or 503b. I did ask CS and they said it is a 503b. I’m questioning that. Just be careful with this establishment. They ask for a month notice to cancel. That’s what I did immediately. I best not get any more charges on my CC.

May 1, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Thank you for your feedback. We’d like to clarify that our service operates on a subscription-based model, and all patients are informed during registration that payments are processed automatically each month. As long as your membership remains active, our team will continue managing your refills accordingly.

While we may have price-matched your request, our policies and terms—as agreed to during registration—still apply under our subscription model. Prior to activating any account, we send a confirmation message to ensure patients are aware that their membership has started. We make every effort to ensure all terms are clearly communicated before any commitment is made.

We understand the importance of setting clear expectations and regret any miscommunication that may have occurred. We attempted to locate your account in our system but were unable to find it. We’ve reached out privately to request more details so we can work toward a resolution.

We’d like to confirm that we work exclusively with 503B licensed pharmacies and are a LegitScript-certified company. Patient care is our top priority, and we are committed to ensuring that the medications we provide are of the highest quality and meet strict safety standards.

If you have any additional questions or concerns, please don’t hesitate to contact our customer service team—we’re here to help.

Rated 5 out of 5 stars

I’m just waiting on my first shipment…

I’m just waiting on my first shipment to come in. I’m excited for it. I have done something like this in the past and lost lotta weight. The customer service is wonderful. They even match prices with other companies to make it competitive all you have to do if you see something tell them and they will honor it so far my experience is in this wonderful. I will write another review later.

May 1, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Hi Andrea, thank you so much for sharing your experience! We’re thrilled to hear that you’re excited about your first shipment and that our team has been able to support you with great service and competitive pricing. It’s wonderful to know you’ve had success in the past, and we’re here to help you every step of the way on this new journey. We look forward to hearing more from you in your next review!

Rated 5 out of 5 stars

Amazing company

MaxLife has been easy to use and stays in touch with you through the whole process. Very clear directions with help always available if needed. So thankful I found this company I can trust.

May 1, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Hi Lena, thank you so much for your kind words! We’re thrilled to hear that your experience with MaxLife has been smooth and supportive. It means a lot to know you feel confident and well cared for throughout the process. We're grateful to have you as part of the MaxLife family, and we're always here if you need anything!

Rated 5 out of 5 stars

Great service

As always, I got quick service. People call me back right away, if I don’t get a live person to begin with.
They are always so nice and friendly. Never had a problem. All of the young ladies have always been so helpful.

April 28, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Hi Kathleen, thank you so much for your kind feedback! We’re so glad to hear that our team has consistently provided you with quick, friendly, and reliable service. It truly means a lot to know that you've had such positive experiences with us. We'll be sure to share your words with the team—they’ll be thrilled to hear it! We're always here for you whenever you need us.

Rated 5 out of 5 stars

Maxlife has been great!

Max life has been amazing for the very start of my journey. They were helpful in getting through the initial set up and they have made it so easy. I am so happy with the choice of Maxlife.com for my health journey.

April 23, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Thank you so much for your kind words! We're thrilled to hear that your journey with MaxLife has been so positive from the start. It’s wonderful to know that the setup process was smooth and that you’re happy with your decision to choose MaxLife. We’re excited to continue supporting you on this journey and are here whenever you need us!

Rated 4 out of 5 stars

Every person was helpful,courteous and…

Every person was helpful,courteous and they knew never pressured me into signing up to their program.I called 6 other weight loss clinics and Maxlife really has fair price,no long term contracts, you pay each month.

April 12, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Hi William, thank you so much for sharing your experience! We’re so glad to hear that our team made you feel comfortable and supported without any pressure. We believe in providing fair pricing and flexibility for our patients, and it’s great to know that stood out to you. We’re excited to have you on your journey with MaxLife and are here for you every step of the way!

Rated 5 out of 5 stars

Very fast response times and explains…

Very fast response times and explains everything in a way that is easy to understand!

April 16, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Hi Ashley, thank you for the great feedback! We're so glad to hear that our team has been quick to respond and able to explain everything clearly. We strive to make the process as easy as possible for you, and we’re happy to know that’s been your experience! If you have any more questions, we’re always here to help.

Rated 5 out of 5 stars

Great customer service

Great customer service. Great employees and far no problems with the shipping or the product.

April 11, 2025
Unprompted review
MaxLife logo

Reply from MaxLife

Hi Laura, thank you so much for your kind words! We’re thrilled to hear that you've had a great experience with our customer service and that everything has been smooth with shipping and the product. We’re committed to providing the best service possible, and it’s wonderful to know it’s been working well for you. If you need anything else, we’re always here to help!

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