Max SpielmannReviews 

4,236
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, highlighting their helpfulness, politeness, and professionalism. Many reviewers appreciate the excellent customer service, noting instances where employees went above and beyond to assist them. The service provided is often described as fantastic, efficient, and a credit to the company. However, some customers also noted issues with product quality, such as faded colors on prints or items printed on already used paper. There are also concerns about customer service, with some experiencing very poor service, unhelpful staff, and difficulties with refunds or resolving issues. Additionally, a few people reported problems with photo booth machines providing incorrect formats or misprinted photos.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, kindness, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and care of staff... See more

Product

Clients share ambiguous opinions on product quality and service, with some praising the helpful staff and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising individual staff members for... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing significant disappointment with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently went to the CrossGates Leeds store & the lady whose name tag read Kim(nice but Dim) was absolutely LOVELY. She had a lot going on but still dealt with us with compassion & care (my Dad pass... See more

Company replied

Rated 5 out of 5 stars

Popped into into max spielman in Pontefract today. All I had was a picture of a very old black and white picture on my phone and wasn't expecting miracles. However,,, Andy was brilliant. He patient... See more

Company replied

Rated 5 out of 5 stars

I visited the store at Grove Park Tiangle: Fosse Park Leicester yesterday. The female assistant was polite, friendly and very helpful. She was on a break at the counter, however, she still made it h... See more

Company replied

Rated 5 out of 5 stars

Just visited max photo.co.uk in Tesco Woolwich. How wonderful to find the old values in a new store Gina was helpful kind and went beyond her normal duties to help me in my passport predicament. If li... See more

Company replied


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3.7

Average

TrustScore 3.5 out of 5

4K reviews

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No history of asking for reviews

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3.7

All reviews

(4,236)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

I've Visited AMANDA IN TESCO - TIMPSONS PHOTO SHOP

I've Visited TIMPSONS PHOTO SHOP IN TESCO HOLLINGTON TN389RB - 3 times now and each time I WAS VERY IMPRESSED BY THE CUSTOMER SERVICE, efficiency and courtesy FROM A LADY CALLED AMANDA who did an excellent job for me. Will definitely return with more photo to print off. Thank you Amanda

May 8, 2026
Unprompted review
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Reply from Max Spielmann

Thank you so much for your lovely feedback. We’re delighted to hear that you’ve had such consistently great service at the Tesco Hollington photo shop, and that Amanda has impressed you each time with her efficiency, courtesy and excellent work. It’s wonderful to know she’s made your visits so positive, and we’ll make sure your kind words are passed on to her.

Rated 5 out of 5 stars

Outstanding kindness and consideration from Louise

I visited the Kidderminster Max Spielmann store yesterday for a passport-style photo, and I want to highlight the outstanding service I received from Louise. She showed genuine kindness, compassion, and professionalism at a moment when I really needed it.

Louise went above and beyond without hesitation, and her understanding made a real difference to my day. She treated me with dignity, didn’t ask unnecessary questions, and showed the kind of humanity you don’t often see in customer service.

She is a real asset to Max Spielmann, and her kindness deserves to be recognised. Thank you, Louise, and thank you to Max Spielmann for having such exceptional staff.

May 6, 2026
Unprompted review
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Reply from Max Spielmann

Thank you so much for sharing this.

It’s wonderful to hear how Louise at the Kidderminster Max Spielmann store supported you with such genuine kindness, compassion and professionalism.

We’ll make sure this feedback is passed on so her kindness is properly recognised.

Rated 5 out of 5 stars

Fantastic service from Max Spielmann at…

Fantastic service from Max Spielmann at Three Bridges, Crawley, and especially from Eloise, helping with an emergency need for some large format prints for an important family function after a set of previously prepared prints had been left at home. Great quality, great value, great service - thank you Max Spielmann and especially Eloise.

April 25, 2026
Unprompted review
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Reply from Max Spielmann

Thank you so much for sharing this.

We’re really glad to hear the team at Three Bridges, Crawley, and especially Eloise, were able to help you out in an emergency. It’s great to know they got your large‑format prints sorted quickly and to a high standard, especially when you needed them for such an important family occasion. We’ll make sure your kind words are passed on to Eloise and the store team.

Rated 5 out of 5 stars

The manager was so helpful got me what…

The manager was so helpful got me what needed helped with photo and frame and at an uneasy time just give such hope and compassion that was needed thank you Katie from North shields

May 6, 2026
Unprompted review
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Reply from Max Spielmann

Thank you so much for sharing this.

We’re really glad to hear that Katie in North Shields was so helpful and compassionate at such a difficult time. It means a lot to know she was able to support you, help with your photo and frame, and offer some kindness when you needed it most. We’ll make sure your kind words are passed on to her.

Rated 5 out of 5 stars

Chris is a lifesaver! 5 Stars

"I cannot thank Chris at the Dunfermline Asda Max Spielman kiosk enough. I was trying to get a photo scanned for my mother’s 80th birthday cake, but the bakery scanner was down and I was told I'd have to drive all the way to Kirkcaldy. As a bit of a 'technophobe' with very little time, I was gutted.

I turned to Chris, who has helped me before, and he didn't hesitate. He immediately took charge, scanned the photo, and put it onto a USB drive to ensure the bakery could use it. Because of his kindness and 'no problem' attitude, my mum had the perfect cake for her big day. He truly went above and beyond and made her 80th birthday incredibly special. Exceptional service!"

May 5, 2026
Unprompted review
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Reply from Max Spielmann

Hi there,

Thank you for taking the time to share such a lovely review.

We’re absolutely delighted to hear that Chris at our Max Spielmann kiosk in Dunfermline was able to step in and help when you needed it most. It’s great to know he quickly resolved the issue, scanned the image, and ensured everything was ready for your mum’s 80th birthday cake.

We’ll make sure your kind words are passed directly on to Chris and the team, as we know it will mean a great deal to them.

Rated 5 out of 5 stars

I visited your Pontefract store today

I visited your Pontefract store today . What a lovely experience I had the member of staff was both pleasant and helpful it was s real pleasure to meet him . Thank you for your time and patience sir 😁

May 5, 2026
Unprompted review
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Reply from Max Spielmann

Thank you for taking the time to share your feedback.

We’re really pleased to hear you had such a lovely experience in our Pontefract store at Max Spielmann. It’s great to know the team member you met was pleasant, helpful, and patient throughout your visit — we’ll make sure your kind comments are passed on to the store team.

Rated 5 out of 5 stars

Excellent customer service in Max Spielman @ Prescot Tesco

Visited Max Spielman in the Tesco store in Prescot.
We wanted some copying doing and it was a pretty unusual job. However we cannot praise highly enough Phil for the time and patience he gave on this job .Also Christina for being very helpful.
Excellent job and excellent customer service. These 2 staff members are a credit to the company.

May 2, 2026
Unprompted review
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Reply from Max Spielmann

Hi there,

Thank you for taking the time to leave your feedback.

We’re really pleased to hear that Phil was able to assist with your more unusual copying request and provided such patient and attentive support throughout. It’s also great to know Christina was helpful during your visit to Max Spielmann.

We’ll make sure your kind comments are shared with both Phil and Christina.

Rated 5 out of 5 stars

Had some large prints printed off today…

Had some large prints printed off today at the outlet in ASDA West Bridgford Nottingham. This was undertaken by Erin to the usual high quality and in processed in good time. All done within 20minutes and was pleased with the results and well satisfied with the service we had from Erin. Very knowledgeable and gives good advice.

May 1, 2026
Unprompted review
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Reply from Max Spielmann

Hi there,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear you were happy with the quality of your large prints and the quick turnaround at Max Spielmann. It’s great to know Erin provided helpful advice and delivered such an efficient and high-quality service — we’ll make sure your kind comments are passed on to her.

Rated 5 out of 5 stars

Dear Customer Services,

Dear Customer Services,
I am writing to compliment one of your staff members, Sam, at the Max Spielmann Wigan branch.
I wanted to create a memory photo wall for my husband, as he has sadly lost siblings over the last few years. I needed photographs and frames in a variety of sizes, and Sam went out of her way to help me. If the branch did not have the correct frames in stock, she sourced them from other branches for me.
Throughout the whole experience, Sam was extremely kind, courteous, and professional. Nothing was too much trouble, and I cannot thank her enough for all of her help. She is a real credit to your company.
I will certainly be recommending the Wigan branch to all of my friends and family. Please could you pass on my sincere thanks and appreciation to Sam.
Kind regards,
Margaret Atkinson

April 26, 2026
Unprompted review
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Reply from Max Spielmann

Thank you so much for taking the time to share such a thoughtful message about your experience with Sam at Max Spielmann Wigan.

We’re truly sorry to hear about your husband’s loss, and it means a great deal to know that Sam was able to support you in creating something so meaningful. Your kind words about her care, professionalism, and willingness to go the extra mile—especially sourcing items from other branches—are greatly appreciated.

We will be sure to pass your heartfelt thanks and recognition on to Sam. She will be delighted to know the difference she made.

Rated 1 out of 5 stars

Not trustable

I placed a large order of photo's to be printed and recieved it 2 weeks late. Once i opened the parcel and checked the first batch the images were ALL cropped so not one image was a full picture. The whole order had this issue and very bad quality. So MAX SPEILMANN ruined all my images and when i contacted them they said the images were cropped from before meaning we cropped them so we could recieve them cropped!!!! Totally ruined the images...why would they do that?.

April 29, 2026
Unprompted review
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Reply from Max Spielmann

We’re sorry to hear about your experience and appreciate how frustrating this must be, especially with such a large and important order.

From what you’ve described, it looks like the images were already set to a cropped format during the upload stage, which would then carry through to printing. We understand this may not have been what you intended.

If you’re still unhappy with the results or would like us to take a closer look, please get in touch with our customer care team at customer.support@timpson.com

Rated 5 out of 5 stars

Really grateful for the kindness

Josh was very kind and helpful to us when we went in for the first time and didn't know how the service worked. We'd recommend it, and will come back again.

April 29, 2026
Unprompted review
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Reply from Max Spielmann

Thank you for your wonderful feedback! We’re thrilled Josh could provide kind and helpful service and support you during your first visit while explaining how everything works. We really appreciate your recommendation and look forward to welcoming you back again!

Rated 1 out of 5 stars

Max Spielmann in Leeds Trinity:

Max Spielmann in Leeds Trinity:

I went to the shop to ask about t-shirt printing and was told it cost £12. The employee said I could bring my own cotton t-shirt.
Three days later, I returned and a different staff member warned the print might not come out well on cotton. I accepted the risk, but the result was terrible — faded colours and very poor quality.
Worse, when I got home, I noticed a stain on the t-shirt, like food or liquid.
Overall: very poor customer service, bad printing, and no care for customers’ belongings. Definitely my first and last visit. I do not recommend.

April 29, 2026
Unprompted review
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Reply from Max Spielmann

We’re very sorry to hear about your experience at our Leeds Trinity store and apologise that the print quality and condition of your garment did not meet expectations.

Please contact our customer care team at customer.support@timpson.com with your details so we can investigate this further and work towards a resolution.

Rated 5 out of 5 stars

I came to Max Spielmann at Tescos at…

I came to Max Spielmann at Tescos at Ashby de la Zouch today, and wanted to have photos printed from my phone , and as always Di was very helpful and kind. I was very happy with my photos and the service I recieved.

April 24, 2026
Unprompted review
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Reply from Max Spielmann

Thank you so much for your lovely feedback! We’re delighted to hear that Di was once again so helpful and kind, and that you were happy with both your photos and the service you received. We really appreciate you taking the time to share this, and we’ll be sure to pass your kind words on to her.

Rated 5 out of 5 stars

Was very easy to get what I wanted…

Was very easy to get what I wanted service was great .the person behind the counter was very help with wat I needed and explained everything to me made my experience gd and very relaxed. Person /lady who help me and made it easy was called NORA

April 24, 2026
Unprompted review
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Reply from Max Spielmann

Thank you for your lovely feedback! We’re really pleased to hear you had a great experience and that Nora was so helpful in making everything clear and easy for you. We’ll be sure to pass your kind words on to her.

Rated 1 out of 5 stars

photo booth gives incorrect photo…

photo booth gives incorrect photo selected Spanish visa no where does it state what format. But I trusted it would be correct. the photo that I got is JPG which is useless for a Spanish visa. it has to be Jpeg and it cannot to computer generated into the correct format.
wasted £12. Do not use as it will not be accepted Asda Blackpool. Will have to find a way of getting a refund and using another company

April 23, 2026
Unprompted review
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Reply from Max Spielmann

Hi there,

I’m sorry to hear about your experience and the frustration this has caused, especially when the photo wasn’t suitable for your Spanish visa application.

If you’d like this looked into, please return to the store with your receipt, and the team will be able to advise you on next steps regarding a refund or reprint option.

Rated 5 out of 5 stars

The best customer service you could ever ask for

I visited the store located within Tesco in Mansfield and was served by a young lady called Molly. It was the anniversary of my mother’s passing and I popped in on the off chance to have a photo of her printed to put in a frame I had bought. Molly was the kindest person, and went out of her way to make me feel special. I left with tears in my eyes as it’s so rare these days for people to be kind. What an exemplary human being. Thank you Molly

April 22, 2026
Unprompted review
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Reply from Max Spielmann

Thank you so much for sharing this incredibly moving feedback. We’re truly sorry for your loss, and it’s heart-warming to hear that Molly was able to support you so kindly on such an important and emotional day.

We’ll make sure your lovely words are passed on to her

Rated 5 out of 5 stars

Tracey who served us was lovely

Tracey who served us was lovely
Very professional and knowledgeable

April 18, 2026
Unprompted review
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Reply from Max Spielmann

Thank you so much for your kind feedback! We’re delighted to hear Tracey provided such professional and knowledgeable service. We really appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Brilliantly helpful

Rian at Max Spielman sandhurst meadows was invaluable and brilliantly helpful to urgently get our photos printed

April 18, 2026
Unprompted review
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Reply from Max Spielmann

Thank you so much for your kind feedback! We’re delighted Rian could provide such helpful and efficient service to get your photos printed urgently. We’ll be sure to pass your lovely words on.

Rated 1 out of 5 stars

The manager is very unapproachable

The manager is very unapproachable, uninterested in queries, obviously not the job for her. Scunthorpe asda branch.

April 9, 2026
Unprompted review
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Reply from Max Spielmann

Sorry to hear about your experience at our Scunthorpe Asda branch. This is not the level of service we expect from our team. We will ensure your feedback is passed on and reviewed appropriately.

Rated 1 out of 5 stars

Misleading and not fit for purpose

Misleading - You can't access photos taken from photo booths unless it's for a passport. Photos needed for driving license are useless and wasted time and money. Booths are not clear that you can only use for passports. Apparently there was an option to enter an email address at the booth, this was not clear in any way (I was looking for how when taking them) so will also restrict anyone who is not technically minded, older or with learning disabilities, VERY DISAPPOINTED and will not be recommending or using again

April 3, 2026
Unprompted review
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Reply from Max Spielmann

Sorry to hear about your experience and the frustration this caused. Our photo booths are designed to guide users through the options on screen, but we appreciate your feedback about clarity and accessibility. We will ensure this is passed on to the relevant team for review.

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