Max SpielmannReviews 

11:45hrs 12 April 2026 Sheffield meadowhall female member of staff very condescending in her attitude to me just now so retorted...she then continued to harass me by shouting across the store in public causing me to retort back..it was totally uncalled for attitude by her

I've just left Tesco in Linwood, after attempting to use the photo Koisk.
I had cash on me,so I decided to use that. I went for the £12 option, so the machine must've sensed that a customer was using it. After a minute, it ejected the legal £10 note that I had inserted, but not the £2 coin.
I had noticed that the coin seemed to hit the bottom of an empty metal cash storage box. Maybe the machine isn't trained to deal with cash, and needs a reboot or something. I'm not bothered about the money, it's the principle of the thing.
Don't advertise what you can't provide. Things are hard enough.

I'm writing this review to express my deepest, most heartfelt gratitude for the service I received from Max Spielmann, and more specifically, from "Caitlin" in the Customer Support team.

As a high-functioning neurodivergent individual, I often find that my "hyper-focuses" and specific interests can be met with a lack of understanding or, at worst, outright-judgment, or social/societal-ostracisation.

I approached Max Spielmann through their website (maxphoto.co.uk) with what I consider to be a deeply-personal, very subjective, and sensitive enquiry regarding the production of personalised canvases. My request involved imagery that could be deemed erotic in nature and focused on a very specific niche area of interest for me.

From the very first exchange, Caitlin was the epitome of professionalism. She was incredibly speedy in her responses, but more importantly, she was courteous, considerate, kind, and honest. She navigated the complexities of my request—including my need for transparency regarding the themes of the canvas, and the specific physical characteristics I value—with a level of respect and warmth that is frankly rare to find.

Caitlin took the time to consult with the Head of Production (with a knowledge in legal/compliance), to ensure everything was handled correctly.

Even then, when explaining that one of my example images fell outside of their production guidelines, she did so with such supportive and clear communication that I felt entirely respected as an individual.

In a world that can often feel cold and transactional, Caitlin’s seemingly non-judgemental approach was a genuine breath of fresh air. She didn't just see a "potential order number"; she saw me... a person. Her warmth, and kindness has made what could have been a very stressful process feel straightforward and dignified.

If you are looking for a company that values its customers and can potentially handle sensitive requests with the exact same utmost care that I was, look no further.

Caitlin, sweetie... you're an absolute star and an absolute credit to the team. Thank you for just being you—you still have made my world a little bit brighter.

Went to max spielmanns in Congleton to ask them to print me a code so I could send a parcel through the post office for one A4 with a code 4x4 inches on the A4 and they charged 3£ for it a total rip off I could have posted it for that price

Went into Max Spielman in the Tesco branch in Chesterfield I needed help to adjust sizes etc of some photo to be used by my Rugby Club for display purposes The first time I requested help from Sky(e) I found her pleasant and very knowledgeable She took a great deal of time to adjust images and I was delighted with the end results A couple of days later I returned for additional photos Once again it was Sky(e) and also her manager Charlotte . Once more I received superb service. Both of these members of staff were a credit to the company The photos were of high quality and I am delighted with the finished display They both showed a caring manner ( I am in my eighties) and showed an interest in the project I was undertaking They were a credit to your company

UPDATE: Now resolved satisfactorily.
Had some family slides from the 60's which I wanted to turn into a DVD for an important family occasion. Ordered and paid £50 on line and posted them for processing and collection locally at Asda Liscard. Had a phone call to say my order was ready, got to the store and there was a note saying the shop would be closed for half an hour. Eventually the assistant returned and found my order, however there was no DVD, just some poorly produced prints. The assistant checked the order and agreed to return the slides to the factory to correct the order.
That was a week ago, I have had no acknowledgement, tried ringing the store to no avail and despite several emails I keep getting an automated response from Timpsons. Not acceptable and I have no idea now where my valuable (to me) slides are, and if I will ever see the DVD. Would not recommend.

WENT INTO YARDLEY SWAN CENTER AT 9AM FOR TWO PASSPORTS WIFE AND MY OWN FIRST CLASS SERVICE ALL DONE BY 9-45AM CANNOT REMEMBER THE YOUNG ASSISTENTS NAME SHE WAS BRILLIANT BEST SERVICE EVER BY THE TIME I GOT HOME HAD A TEXT AND EMAIL PASSPORT OFFICE TO SAY THEY HAD RECEIVED OUR APPLICATIONS FOR WHAT IT COSTS WELL WORTH IT THANK YOU DON POTTER

I had to print 300+ photos and went to the Bristol store and they down loaded them from a stick and price them at over £200, no chace to get a 5 day price , and the photos were printed over night and I had to pick them up the following day
I had expected to pay a much lower price based on web site which quotes 9p each
a poor service, will I go again ???

The assistant in the shop was incredibly friendly, helpful and efficient. Would definitely recommend.

Had to give one star but i didnt want too. Had 3 family members passport taken by Tracey and all three failed also with a rubbush attitude when i spoke with her.
Not a happy person.

Walked into the store in Perth at 16.10 to ask about the apply & go service and to get my passport renewed, which I had with me. The store closes at 17.30. When I asked the assistant and showed my passport, he got straight to the point and said "I would suggest you come in earlier". My response "that's fine" and I walked out.

Fab service from josh and keidi at gilesgate store very heloful and friendly

Excellent service as usual Josh and Keidi at Durham tesco branch, always happy to help.

Very bad customer service. I went to take a photo with my three kids, but SHE said the camera battery was DEAD. I was happy to wait 10 minutes, but SHE seemed unhappy. Very disappointing. I would recommend using another shop.

For a very long time now, I've been a regular customer of Lindsey and Emily's shop. Over the years their invaluable advice, expertise and judgement, always willingly and politely given, has helped bring out the best in my photos.
I admire their knowledge of the wide range of services provided by Max Spielmann. It is always pleasantly, expertly, as well as professionally given, teamwork being the key for all who come into their shop. I see them genuinely care about each customer who may, for example, want a photo taking. Lindsey and Emily use their infinite patience and attention to detail to produce the very best picture, showing attention to detail in a friendly and personable way.
It isn't just a job in a shop for Lindsey and Emily, it's a vocation. It's a joy to come and see these two special ladies, which is why I enjoy my each and every visit, and come away smiling.
Mrs K

I just want to give a big shout out to Kath at the Morley, Leeds branch for going over and above with helping me with a photo. She's amazing, friendly and couldn't have been more helpful. I wish more shops had a Kath. She's a credit to your company.

Ordered a large canvas print for same day collection. Have to say i am pretty dissapointed with the assembly quality. The canvas is really slack on the frame and as such its wrinkled and looks terrible. Not the beautiful gift i had hoped it would be, and i very much now wish that i had gone for a normal print and a nice frame .

Today I visited Skegness, Max Spielman and was served by Kirsty .
I was so impressed by her excellent customer service. She was friendly and really knowledgable in taking an ordinary photo from my phone and making it into one of excellence.
Not stopping there she put the photo into the frame ( something I hate doing) without being asked.
It’s hanging on our wall and we’re so impressed with it.
Also a word about Joe the manager. I’ve been in here a few times and he’s friendly and has great practical knowledge.
Together they make a great team.

Waited on by ash very helpful young man, very attentive and helpful did everything for me. 10/10..hes a keeper. Well done ash.

The young lady at Max Spielman could not have been more helpful. We would use this branch anytime.
Laurie and Liz Hughes