I ordered a case for my iPhone 15 Pro and somehow ended up with one for the ProMax. I am not sure how that happened but it looks like it was on the original receipt, so it's possible it could have bee... See more
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I inadvertently ordered an incorrect item and requested an exchange. Rather than subjecting me to the cost & hassle of international shipping, they just sent me the item I should have ordered at no co... See more
Thought I was buying a genuine Apple case for $60 but instead got a replica which feels flimsy and won’t last - very disappointed. I purchased for the bright yellow case as Apple don’t sell anymore f... See more
Actually, having a seamless process on receiving a replacement for my defective product. Ness was so helpful and understanding even though I was slightly out of warranty, he authorized a replacement a... See more
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Screen protector is overpriced and of…
Screen protector is overpriced and of poor quality cracks and chips very easily, not more for money
Quality product that has great…
Quality product that has great material. When I needed to return an item, they were quick and great to work with.
excellent customer service
Fantastic customer service
Fantastic customer service, handled my query speedy with no stress. Could not recommend enough.
Thought I was buying a genuine Apple…
Thought I was buying a genuine Apple case for $60 but instead got a replica which feels flimsy and won’t last - very disappointed. I purchased for the bright yellow case as Apple don’t sell anymore for my iPhone 16 pro max. Should have purchased a boring colour but genuine Apple case. Live and learn .
I ordered the wrong case
I ordered the wrong case. They let me keep the wrong one and shipped out the one i needed at a minimal cost.
Great Service and Quality Products
I had a great experience with Max Pure Cases! It’s not easy to find covers and screen protectors for my iPhone 13 mini, but they had stock available at good prices. What really impressed me was their excellent customer service. Even when I accidentally ordered the wrong covers, they were more than happy to help me sort it out promptly and professionally.
Hassle free exchange
I inadvertently ordered an incorrect item and requested an exchange. Rather than subjecting me to the cost & hassle of international shipping, they just sent me the item I should have ordered at no cost. I paid only the cost of shipping & could keep the original item. All handled within a couple of hours of my request. An excellent response to an issue which was in no way their fault. The item itself is as described and delivery was prompt
This is an outstanding company!!
This is an outstanding company to deal with. They resolved my issue immediately, even though it was my mistake, not theirs, and the communication was above average. I would definitely recommend this company for any of your device needs. They went above and beyond. Super impressed.
I ordered a case for my iPhone 15 Pro…
I ordered a case for my iPhone 15 Pro and somehow ended up with one for the ProMax. I am not sure how that happened but it looks like it was on the original receipt, so it's possible it could have been user error. Either way, the team at MaxPure sent me an expedited replacement at a discounted rate, so that was helpful.
Excellent customer service on mistake I made
Ness sent me very informative emails and the support was top notch and much appreciated
I was very shocked at the excellent support & I search maxpurecases.com for all my needs before even checking Amazon and/or Apple
Immediate customer support
The client service team from MaxPureCases is extremely supportive in solving any issues about your delivery and sending a new item, if the package got lost and changing the courier to avoid further issues. The response time is immediate.
Great Customer Service
I recently purchased a case didn’t even have it for a week and it snapped on the side in which I emailed the company and with no issues. They are sending me a replacement after showing photos. They were very helpful and I highly recommend.
Warranty replacement
Actually, having a seamless process on receiving a replacement for my defective product. Ness was so helpful and understanding even though I was slightly out of warranty, he authorized a replacement and it’s now attached to my iPhone. My only complaint would be the length of time in shipping it took for both the original and replacement to arrive. I am not quite sure why that might be? However I did notice text that mentioned the EU and their warehouse, perhaps that is where the item came from?
I ordered the wrong size phone case and…
I ordered the wrong size phone case and the handle the situation amazing with fast replies and even on weekend amazing !
Customer Service is off the charts!
Customer Service is off the charts!
After I made a mistake with my order, I contacted customer service, which was extremely responsive and resolved my issue right away. I was already impressed by the quality of the products, and now I'm even more so.
The Customer service amazed me
The Customer service amazed me. I ordered the wrong iPhone case and when I contacted the company for an exchange or refund they contacted me within minutes and like magic the iPhone case I needed was ordered at almost no cost to me. That kind of customer service doesn’t happen often.
I made a mistake when I ordered and…
I made a mistake when I ordered and ended up receiving something I didn’t want, totally my fault and they were so good about it! They replied promptly, came up with a fair solution and I ended up getting what I wanted. Thank you
I had an excellent experience with…
I had an excellent experience with MaxPure Cases. I would strongly recommend them and will continue to make purchases in the future.
Customer Service - Such a blessing
Wow! The service team quickly resolved my concerns and went well beyond providing a solution.
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