I ordered a case for my iPhone 15 Pro and somehow ended up with one for the ProMax. I am not sure how that happened but it looks like it was on the original receipt, so it's possible it could have bee... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I inadvertently ordered an incorrect item and requested an exchange. Rather than subjecting me to the cost & hassle of international shipping, they just sent me the item I should have ordered at no co... See more
Thought I was buying a genuine Apple case for $60 but instead got a replica which feels flimsy and won’t last - very disappointed. I purchased for the bright yellow case as Apple don’t sell anymore f... See more
Actually, having a seamless process on receiving a replacement for my defective product. Ness was so helpful and understanding even though I was slightly out of warranty, he authorized a replacement a... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredible customer service
Incredible customer service! I ordered the wrong item by accident, and they quickly allowed me to exchange it for the correct item while keeping the original!
Replacement
Ness is extremely polite and solved my issue with one interaction.
Todd
Very quick response and great customer…
Very quick response and great customer service. Great solution to the problem!
Quickly handled my error of ordering wrong size
Answere questions fast and made suggestion to help get the product faster
I accidentally ordered the wrong size…
I accidentally ordered the wrong size iPhone case and was disappointed. I reached out to customer service and they offered to replace a it with the correct size for me!
Very thankful to have purchased from here! Will shop again.
Great expirience and their support is…
Great expirience and their support is very helpful. Highly recommended. LEGIT!!!!
We bought three cases and got gifts for…
We bought three cases and got gifts for each of them. Top quality and free delivery. I cannot recommend them enough.
Customer service is just next level!
Customer service is just next level! Accommodating, friendly, timely, 10/10 no notes!
They resolved my exchange situation…
They resolved my exchange situation quickly without extra wait time and got me the correct item without difficulty.
Exchange
I made a mistake in size when ordering phone case and they were super helpful and easy for exchange
They were very responsive when I…
They were very responsive when I ordered the wrong case for my phone
Fake Case
Fake Case that can be found on Ali express for a quarter of the price.
Great experience from start to finish
Great experience from start to finish. Shipping was quick, especially considering it was coming from overseas.
When the case arrived, I realized that I had accidentally ordered the wrong size. Their customer service team was incredibly helpful and offered to send me a replacement at no charge other than shipping. That level of customer service says a lot about the company.
I truly appreciate their help and will definitely buy from them again in the future.
I accidentally ordered the wrong size…
I accidentally ordered the wrong size case, however the return process was incredibly easy! I was worried returning the item and waiting for a new one would be time and money consuming, however they gave me the option to keep the case and sent me a a link to buy the correct one at a lower cost! All this within 2 days! Great customer service
SCAM
Don’t waste your money I would give no stars if it was possible - paid £39.95 for a very poor quality case which is already falling apart after only a few months - absolute scam promoting these cases as Apple quality - avoid this company
I purchased an Apple phone case and I got a cheap case falling apart
I purchased an Apple phone case and it's very cheap quality. The rubber is coming off after only a few months I had a cheap $7 phone case in the past that lasted me 3 years and didn't crack like this one. I paid $65 to protect my phone and expected great quality. The rubber coming off shows the cheap plastic used to make this case and it's thin and cheap. I asked for a refund and they refused I put a claim with the better business bureau. They offered to give me a replacement. Why do I want another cheap case. I want my $65 so I could get an otter ox best quality. And cheaper. I'm wondering if they are selling fake apple cases.
Great customer service!
I ordered my phone case from MaxPureCases bc of the price but their customer service has been phenomenal! The post office delivered my package to the wrong house so I didn’t receive my case for over a month. MaxPureCases was responsive and helpful to each email I sent as I negotiated the USPS search process. When the case was finally found, I realized I had ordered the wrong size case! The company offered to replace the case at no additional cost, other than the shipping cost for the new case. I would definitely order from MaxPureCases again and highly recommend them!
Great Customer Service
They were quick to respond and to resolve an issue that I had caused by ordering the wrong size of phone case. The resolution was above and beyond my expectations. I would definitely recommend this vendor.
I bought the wrong phone case..
I bought the wrong phone case... I emailed them and they were quick to response and helpful. I got my new case for free (only having to pay for the shipping cost). I thought this was so thoughtful and kind. I will definitely shop here again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








