Terrible experience with this vendor. They did not have the item in stock and attempted to cover this up by creating a shipping label without actually shipping the item. They alternated between ignori... See more
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Your service is ok but my Reliance generator transfer switch has the wrong 4 prong twist lock plug installed in it. The one prong that is L shaped is shaped in wrong direction than the standard direc... See more
Company replied
Horrible communication. Received defective unit and immediately opened a case with Max Tool. They refuse to respond to emails about the case status. Don't even bother calling them.... you will be o... See more
Website is terrible and finicky, will send an error code but still draw funds from your account. Customer service was not forward with me and did not address my problem. I had to call several times an... See more
Company details
Information provided by various external sources
Quality Name Brand Tools at Discount Prices, Save on Dewalt, Ingersoll-Rand and lots more. Guaranteed Lowest Price on air compressors, shop tools and equipment, hand, air, hydraulic and power tools, gloves, rope, safety products and more!
Contact info
United States
- maxtool.com
2.2
Poor
1K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great to buy from an fast shipping
March 24, 2020
Unprompted review
Reply from MaxTool
Hi Ryan,
thank you very much for the 5 Star review! We appreciate it very much. Keep an eye on our web site for more promotions along with huge savings on all items. Thanks again and have a great day!
Reply from MaxTool
Hi Nancy, Thank you for the 5 star review. If you have any questions or concerns, don't hesitate to call us at any time. Thanks again and have a great day!
No hassle shopping
No hassle shopping, quick delivery, good prices, I haven't had the chance to try out any of their after sale services (warranty, customer service), but that's also a good thing.
March 13, 2020
Unprompted review
Reply from MaxTool
Hi Jeff,
I'm glad your purchase went through fine! We appreciate the great review. We carry a wide variety of tools and supplies. If you need anything in the future, keep us in mind. Thanks again and have a great day!
Used the air compressor once
Used the air compressor once. Seemed to work ok. Did not receive a email confirmation for my order, had to call. When we did get an e mail, we clicked on it and received a message saying that there was a security issue. Not comfortable with the transaction.
March 13, 2020
Unprompted review
Reply from MaxTool
Hello. I apologize you didn't receive a confirmation that is set up to be done automatically. Also not sure why you got a security alert as well. If I can help you over the phone with anything please give us a call. Hope you have a great day!
All is good!
Shipped in a timely manner as expected. Packed well. Thank you.
March 11, 2020
Unprompted review
Reply from MaxTool
Hi Anthony,
thanks for the 5 star review! We appreciate it very much. If you have any questions or need another deal on tools or supplies, feel free to contact us at any time. Thanks again and have a great day!
Great service and prices
Great service and prices. Everything showed up in great condition and on time. Thank you.
March 10, 2020
Unprompted review
Reply from MaxTool
Hi Andrew this is Anthony the rep that took your order. Thanks for the 5 star review! We do appreciate it. We carry a wide variety of products. If you need anything else in the future, keep us in mind. Thanks again and have a great day!
Fast shipping and great follow up!
March 10, 2020
Unprompted review
Reply from MaxTool
Hello Kevin! Thank you for the great review, we really appreciate it! We have some of the best prices in the nation on DeWalt and other brands as well. If you have any questions or need another deal on any tools, don't hesitate to contact us at any time. Thanks again and have a great day!
Fast delivery
Fast delivery, great product, as described. I would give them five stars but they had no tracking info.
March 10, 2020
Unprompted review
Reply from MaxTool
Good morning Lawrence. Thanks for the great review, we appreciate it very much. I apologize that you did not get any tracking, because our system automatically sends the tracking to your email. I wonder if maybe we have an incorrect email address for you. If you have any questions, want to check your email address with us, or happen to be looking for more equipment, don't hesitate to call us. Thanks again and have a great day!
Excellent service and I will shop…
Excellent service and I will shop again. Too good people and can be trusted 100%.
March 10, 2020
Unprompted review
Reply from MaxTool
Good morning Emmanuel. Thank you for the great review. We have great overall pricing and also run great specials at times. Feel free to give us a call if you have any questions or want to place any orders. Have a great day!
Good prices and great customer service.
March 10, 2020
Unprompted review
Reply from MaxTool
Hello John. Thanks for the 5 star review! We do appreciate it. We carry a wide variety of products. If you need anything else in the future, keep us in mind. Thanks again and have a great day!
Reply from MaxTool
Hello Kurt! Thank you for the good review. We have great overall pricing and also run great specials at times. Feel free to give us a call if you have any questions or want to place any orders. Have a great day!
The lawn mower I ordered came damaged
The lawn mower I ordered came damaged. The box was not damaged so either bad packaging or damaged somehow before it was delivered. Now I have an item to get repaired that is new because it takes too long to ship back and wait for another item
March 10, 2020
Unprompted review
Reply from MaxTool
Good morning Kurt. I apologize for your item getting to you damaged. I see that you have contacted us and we are sending out a new handle to you. I hope that fixes the issue. If you do have any other issues or questions just give us a call. I hope you have a great day!
Great service and delivery.
March 9, 2020
Unprompted review
Reply from MaxTool
Hi Patrick,
thanks for the 5 star review! We do appreciate it. We carry a wide variety of wood working products and much more. If you need anything else in the future, keep us in mind. Thanks again and have a great day!
Its really great & powerful
Its really great & powerful. Im very satisfied with this purchase definitely will buy again.
March 7, 2020
Unprompted review
Reply from MaxTool
Hi Juan,
thanks for the great review, we appreciate it very much. If you have any questions or happen to be looking for more equipment, don't hesitate to call us. Thanks again and have a great day!
Fast shipping and quality product.
March 6, 2020
Unprompted review
Reply from MaxTool
Thanks for the positive review ! If you need anything in the future, keep our number and call us at any time Mon-Fri. We have lots of different deals. Thanks again and hope you have a great weekend!
Reply from MaxTool
Hi Glenn,
thanks for the 5 star review, we appreciate it! As you know we carry a huge selection of tools and supplies. If you need anything in the future, don't hesitate to contact us. Thanks again and have a great day!
Unable to return without a large return…
Unable to return without a large return charge and can't change credit card once ordered.
March 4, 2020
Unprompted review
Reply from MaxTool
Hello. Thank you for your feedback. We will contact you to see if we can help facilitate the return. Regarding the credit card due to the card issuers policies we unfortunately are restricted from making those type of changes.
Reply from MaxTool
Hi Phil,
thank you for the 5 start review! We do appreciate it. If you need anything in the future, keep us in mind. Thanks again and have a great day!
Great customer experience
My customer experience was great when I ran into a problem. Anthony couldnt have been nicer. Definitely worked to resolve my situation. Will definitely buy from again!
March 4, 2020
Unprompted review
Reply from MaxTool
Hello. Thank you for your feedback. I apologize if we weren't able to meet that. Sometimes special promotions and pricing don't allow us to match. We will contact you to see if there is anything else that can be done.
Reply from MaxTool
Thank you for the good review. We have great overall pricing and also run great specials at times. Feel free to give us a call if you have any questions or want to place any orders. Have a great day!
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