Terrible experience with this vendor. They did not have the item in stock and attempted to cover this up by creating a shipping label without actually shipping the item. They alternated between ignori... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Your service is ok but my Reliance generator transfer switch has the wrong 4 prong twist lock plug installed in it. The one prong that is L shaped is shaped in wrong direction than the standard direc... See more
Company replied
Horrible communication. Received defective unit and immediately opened a case with Max Tool. They refuse to respond to emails about the case status. Don't even bother calling them.... you will be o... See more
Website is terrible and finicky, will send an error code but still draw funds from your account. Customer service was not forward with me and did not address my problem. I had to call several times an... See more
Company details
Information provided by various external sources
Quality Name Brand Tools at Discount Prices, Save on Dewalt, Ingersoll-Rand and lots more. Guaranteed Lowest Price on air compressors, shop tools and equipment, hand, air, hydraulic and power tools, gloves, rope, safety products and more!
Contact info
United States
- maxtool.com
2.2
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent extension cord!
March 3, 2020
Unprompted review
Reply from MaxTool
Hi Alex,
thanks for the 5 star review, we do appreciate it. If you have any questions or concerns, feel free to call any time. Thanks again and have a great day!
Pretty good service
March 3, 2020
Unprompted review
Reply from MaxTool
Hi Miguel,
we appreciate the 5 star review! If you need another deal on DeWalt tools or other brands, don't hesitate to contact us at any time. Thanks again and have a great day!
Fast and good value.
March 3, 2020
Unprompted review
Reply from MaxTool
Hi John,
we appreciate the great review! If you have questions or need another deal on Makita tools, keep us in mind. We run monthly promotions on all other brands as well. Thanks and have a great day!
Reply from MaxTool
Hi Jim,
thanks for the great review! We do appreciate it. If you need anything in the future, don't hesitate to contact us at any time. Thanks again and have a great day!
Great OEM Honda Blades!
March 3, 2020
Unprompted review
Reply from MaxTool
Hi Mike,
thanks for the great review! I'm glad your purchase went through fine. If you have any questions or need another deal on Honda items, don't hesitate to call us at any time. Thanks again and have a great day!
Reply from MaxTool
Hi Kevin,
thank you for the 5 star review! We do appreciate it. If you need another deal on Honda products in the future, don't hesitate to contact us. Thanks again and have a great day!
Reply from MaxTool
Hi Lori,
thank you for the great review! We do appreciate it very much. If you have any questions or concerns, feel free to call at any time. Thanks again and hope you have a great day!
Not a lot to say becaise everything…
Not a lot to say becaise everything went smoothly
March 3, 2020
Unprompted review
Reply from MaxTool
Hi Ryan,
thanks for the 5 star review. We appreciate it. If you need another deal on Makita tools in the future, don't hesitate to call us. Have a great day!
Love the fast and excellent service
March 3, 2020
Unprompted review
Reply from MaxTool
Hi Omar,
thank you for the awesome review! We appreciate it very much. If you need anything in the future, don't hesitate to contact us. Have a great day!
Reply from MaxTool
Hi George,
thanks for the positive review. We appreciate it! If you need anything else in the future, keep our number handy and give us a call. Thanks again and hope you have a great day!
Reply from MaxTool
Hi Karl,
we appreciate the 5 star review! If you have any questions or need anything in the future, feel free to contact us at any time. Thanks again and hope you have a great day!
Great prices and fast shipping
Great prices and fast shipping. An absolutely no hassle process!
March 3, 2020
Unprompted review
Reply from MaxTool
Hi William,
we appreciate the 5 star review! I'm glad everything worked out fine. If you need another deal in the future on any tools or supplies, don't hesitate to contact us. Have a great rest of the week!
Vertical shaft gas engine.
Was not completely as described, but still gets the job done.
March 3, 2020
Unprompted review
They where great to work with
They where great to work with, received in the time they told me. I even had a phone call to tell me my order shipped.
March 3, 2020
Unprompted review
Reply from MaxTool
Hi Gary,
thanks for the great review, we appreciate it! If you ever need another deal on any tools or supplies, keep us in mind and we'll make sure you get taken care of. Thanks again and hope you have a great day!
Great experience
Great experience, love the fast shipping. My new go to online tool shopping place
March 3, 2020
Unprompted review
Reply from MaxTool
Jonathon thank you for the review. I'm glad you purchase worked out great! If you have any questions or need another deal in the future, don't hesitate to contact us at any time. Thanks again and have a great day!
It's ok for what I will use it for.
March 3, 2020
Unprompted review
Item showed in stock but was not
Item showed in stock but was not. Customer support was non existent.
March 3, 2020
Unprompted review
The sales and will call were…
The sales and will call were excellent...…………..
March 3, 2020
Unprompted review
Reply from MaxTool
Hi Dave,
thanks for the 5 star review! We do appreciate it. If you need anything in the future, call me at any time. Thanks and have a great week!
Fred B
Couldn’t ask for a better online tool purchase
Great customer service and I would highly recommend them for future purchases.
February 28, 2020
Unprompted review
Reply from MaxTool
Hello. I apologize for the issue at hand. I will reach out to you to see what we can do to make this right.
Reply from MaxTool
Thank you Debra!
We appreciate the positive feedback! If you have any questions or need another deal on tools or supplies, feel free to contact us at any time. Thanks again and have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.