eSIM worked perfectly, connected straight away. It was such a nice hassle free experience being able to use data immediately for taxis etc. Took all the stress away. Greatly recommended!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
About Maya Mobile
Written by the company
Maya Mobile is a new type of wireless provider enabling instant, on-demand mobile data plans with eSIM technology. Activate any of our plans with your phone's onboard eSIM chip in 194 countries worldwide.
iPhone, Samsung Galaxy, Google Pixel, and many other devices now support eSIM data plan activation. Check our updated list of eSIM Compatible Devices to see if yours works!
Our eSIM plans include Unlimited Data Plans, Prepaid 4G/LTE Data Plans, 5G Data Plans, and more, which can be used for short trips up to 30 days, or longer with an Auto Renew plan.
Keep your SIM card and phone plan to receive calls, while using our eSIM data plans for apps and internet.
Pay as you go for data when you need it, or subscribe to an unlimited eSIM plan. You can change plans any time. Some of our most popular eSIM plans include:
Need help? Our 24/7 Support Team is ready to assist you before, during, and after your trip.
- Helpdesk: Submit a Request
- Live Chat: www.maya.net
- Email: support@maya.net
Our Support Team is here 24/7/365 to assist you!
Written by the company

- 100% Money Back Guarantee
- Please contact us directly if you are having any trouble with your Maya Mobile service. We will fix the problem, or return 100% of your money, guaranteed.
- The #1 Travel eSIM Provider
- With more than 400 network partners around the world, Maya Mobile offers you the best possible coverage and quality of service, including 2+ carriers in most regions with fast and reliable 5G or 4G LTE mobile data.
- Safe and Secure
- Not all eSIMs are created equal. Based in the USA and fully compliant with world privacy regulations including GDPR and CCPA, Maya Mobile puts privacy and security first with a data network that keeps you and your data 100% secure on every continent.
100% Money Back Guarantee
If your eSIM doesn't work or you cancel your trip, we return 100% of your money. Simple as that!

Please Contact Us and we will do our best to help, or provide a 100% refund of your payment, guaranteed.
Contact info
United States
- support@maya.net
- maya.net
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service throughout Guatemala
Excellent service throughout Guatemala. No complaints.
Sim didn’t not work * refund pending
First sim didn’t not work and there was no Support so I had to buy another one. That’s really annoying as you rely on the service when you are traveling.
2nd sim worked out.
Still waiting for refund.
so that’s why I can only rate 3* instead of more
My eSIM “outage” sorted itself…
My eSIM “outage” sorted itself spontaneously, but maya mobile were very supportive and assured me of future help if needed, many thanks
I wrote a complaint review on 29th…
I wrote a complaint review on 29th March 2026. I am happy to say that Jhanell H. from Maya Mobile got back to me and was able to resolve the issue.
I will certainly be using them again as always!
Thank you Jhanell H. for being a great support.
Used this in Egypt
Used this in Egypt, worked exceptionally well and can highly recommend it! Am keeping the eSIM on my phone for future holidays.
I had a problem and they answered me…
I had a problem and they answered me easily and solving the problem. Not immediately but same day! Final votation: 8,5
Excellent customer support and service
I purchased eSIMs from Maya.net for the second time for a trip to Indonesia. Unfortunately, due to the situation in the Middle East, I had to cancel my travel plans.
What really stood out is how smoothly everything was handled. I received a full refund almost immediately, without any hassle. The customer support team was friendly, responsive, and very helpful throughout the process.
Based on this experience, I can definitely recommend Maya.net. Reliable service and excellent customer support.
Replied quickly and resolved by issue
Replied quickly and resolved by issue! Thanks so much.
Excellent help from Luthia R
Excellent help from Luthia R. Answered my questions thoroughly. Made my choice of esim easy. Highly recommend.
Very helpful and friendly support team
Been using Maya for a few years and have always found the support to be great.
Excellent
Easy to set up, and good value for money. Excellent support from customer service staff.
Incredible value for money and super…
Incredible value for money and super efficient customer service.
The global list of countries they cover is truly global, differently from many other esim suppliers, and we are so grateful to Maria V. for successfully and quickly resolving a small issue. We could not recommend more!!
Travelled through Asia
Travelled through Thailand, Indonesia and Vietnam and had no issues. Definitely more reliable than others I have used.
Very easy to set up
Very easy to set up. Worked immediately on arrival at Punta Cana. I had the opportunity if I wanted to top up but I didn't need it.
helpful and fast!
When you experience a problem, they are really helpful and fast!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








