Maya Mobile Reviews 12,240

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding the product's setup and functionality. However, some customers also noted issues with the product's performance in specific locations or with certain phone models, leading to connection problems. A few other people also felt that the online chatbot support was unhelpful, making it difficult to reach a human agent for assistance.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and setup... See more

Service

People report positive experiences with service. Many customers praise the reliability, excellent customer... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, efficiency,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the eSIMs, highlighting their ease... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for being... See more

Based on these reviews

Rated 5 out of 5 stars

eSIM worked perfectly, connected straight away. It was such a nice hassle free experience being able to use data immediately for taxis etc. Took all the stress away. Greatly recommended!

Rated 5 out of 5 stars

1st time i have had an eSim. I was recommend to have Maya Mobile eSim by my children. Very easy to purchase and install and worked as soon as I landed. I purchased the Global sim for £29 and used it i... See more

Rated 5 out of 5 stars

The eSIM was extremely easy to set up. I chose a data only package for New Zealand. It was straightforward and worked everywhere. I went on both north and south Islands. I was able to top up with addi... See more

Rated 5 out of 5 stars

eSIM from Maya Mobile was 10 out of 10 for value and performance while I travel throughout Central America including Guatemala and Costa Rica. Download was simple and performance was flawless. Price w... See more


Company details

  1. Mobile Network Operator
  2. Telecommunications Service Provider
  3. Travel Aggregator

About Maya Mobile

Written by the company

Maya Mobile is a new type of wireless provider enabling instant, on-demand mobile data plans with eSIM technology. Activate any of our plans with your phone's onboard eSIM chip in 194 countries worldwide.

iPhone, Samsung Galaxy, Google Pixel, and many other devices now support eSIM data plan activation. Check our updated list of eSIM Compatible Devices to see if yours works!

Our eSIM plans include Unlimited Data Plans, Prepaid 4G/LTE Data Plans, 5G Data Plans, and more, which can be used for short trips up to 30 days, or longer with an Auto Renew plan.

Keep your SIM card and phone plan to receive calls, while using our eSIM data plans for apps and internet.

Pay as you go for data when you need it, or subscribe to an unlimited eSIM plan. You can change plans any time. Some of our most popular eSIM plans include:


Need help? Our 24/7 Support Team is ready to assist you before, during, and after your trip.

Our Support Team is here 24/7/365 to assist you!

Written by the company

100% Money Back Guarantee
Please contact us directly if you are having any trouble with your Maya Mobile service. We will fix the problem, or return 100% of your money, guaranteed.
The #1 Travel eSIM Provider
With more than 400 network partners around the world, Maya Mobile offers you the best possible coverage and quality of service, including 2+ carriers in most regions with fast and reliable 5G or 4G LTE mobile data.
Safe and Secure
Not all eSIMs are created equal. Based in the USA and fully compliant with world privacy regulations including GDPR and CCPA, Maya Mobile puts privacy and security first with a data network that keeps you and your data 100% secure on every continent.

100% Money Back Guarantee

If your eSIM doesn't work or you cancel your trip, we return 100% of your money. Simple as that!

If your eSIM doesn't work or you cancel your trip, we return 100% of your money. Simple as that!
Trouble installing your eSIM? Poor connectivity? This shouldn't happen, but we understand sometimes things go wrong.

Please Contact Us and we will do our best to help, or provide a 100% refund of your payment, guaranteed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 3 out of 5 stars

Sim didn’t not work * refund pending

First sim didn’t not work and there was no Support so I had to buy another one. That’s really annoying as you rely on the service when you are traveling.
2nd sim worked out.
Still waiting for refund.
so that’s why I can only rate 3* instead of more

February 13, 2026
Rated 5 out of 5 stars

I wrote a complaint review on 29th…

I wrote a complaint review on 29th March 2026. I am happy to say that Jhanell H. from Maya Mobile got back to me and was able to resolve the issue.
I will certainly be using them again as always!
Thank you Jhanell H. for being a great support.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Used this in Egypt

Used this in Egypt, worked exceptionally well and can highly recommend it! Am keeping the eSIM on my phone for future holidays.

February 23, 2026
Rated 5 out of 5 stars

Excellent customer support and service

I purchased eSIMs from Maya.net for the second time for a trip to Indonesia. Unfortunately, due to the situation in the Middle East, I had to cancel my travel plans.

What really stood out is how smoothly everything was handled. I received a full refund almost immediately, without any hassle. The customer support team was friendly, responsive, and very helpful throughout the process.

Based on this experience, I can definitely recommend Maya.net. Reliable service and excellent customer support.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Easy to set up, and good value for money. Excellent support from customer service staff.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible value for money and super…

Incredible value for money and super efficient customer service.
The global list of countries they cover is truly global, differently from many other esim suppliers, and we are so grateful to Maria V. for successfully and quickly resolving a small issue. We could not recommend more!!

March 31, 2026
Unprompted review

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